Principals of Management Chapter 13

Five Stages of Group and Team Development

1. Forming-Getting orientated &getting acquainted. 2. Storming-Individual personalities & roles emerges 3. Norming-Conflicts resolved, relationships develop, unity emerges. 4. Performing-Solving problems & completing the assigned task. 5. Adjourning-Preparing for disbandment

What type of conflict is designed to elicit different opinions without inciting people's personal feelings?

Programmed

Which statements about norms are true? They exert a powerful influence on group behavior. They are typically unwritten. They are usually discussed openly among members. They are general rules of behavior.

They exert a powerful influence on group behavior. They are typically unwritten. They are general rules of behavior.

What are characteristics of virtual teams?

They work together over distance. They work together over time. They communicate electronically.

Which actions can an individual take to become a more effective team member?

Which actions can an individual take to become a more effective team member?

A group established by an organization to accomplish specific goals is called a(n) ______ group.

formal

Studies have shown that a conflict-free work group tends to be a(n) _____ work group.

inactive

In the storming stage of group/team development:

individual personalities emerge and group members engage in conflict

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.

interdependence

What makes a self-managed team unique?

members of the team are given administrative oversight for their task area

In the forming stage of group/team development:

members try to break the ice and figure out who is in charge and what the group's goals are

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.

norming

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______.

processes

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict.

programmed

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.

punctuated equilibrium

Lark's company has been operating for several years, contracting with the government to create solar arrays around the country. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______.

punctuated equilibrium

Trust is defined as

reciprocal faith in others' intentions and behaviors

A ______ is a set of behaviors that people expect of individuals in a certain position.

role

Teams with administrative oversight of their task domains are known as ______ teams.

self-managed

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group.

storming

Select the basic behaviors that will enable you to better handle conflict at work: supportiveness openness positiveness empathy cautiousness equality equifinality

supportiveness openness positiveness empathy equality

Within a team, individuals tend to assume either a ______ role based on the expectations of the team, the organization, or themselves.

task or maintenance

Reciprocal faith in others' intentions and behaviors is known as ______.

trust

Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.

uncertainty

A ______ team consists of members who collaborate over time and distance via electronic media.

virtual

Which strategies stimulate constructive conflict among team members? Bring in outsiders. Treat all team members equally. Spur competition among employees. Eliminate performance bonuses.

Bring in outsiders. Spur competition among employees.

How does collaboration differ from teamwork?

Collaboration is less hierarchical. Collaboration is more spontaneous.

Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member?

Committing to a team

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

Effective team process

Create a team charter-An agreement among team members about how they will work together to make binding decisions and share accountability Engage in team reflectivity-A process whereby team members evaluate the team's objectives, strategies, and processes Give team members a voice-The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues

A manager with a "my way or the highway" approach to a conflict is demonstrating which conflict-handling style?

Dominating

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?

Dysfunctional

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity.

Group

Which are principal examples of conflict triggers?

Group differences Personality differences Cultural differences

According to a 1970s study, which of the following are experienced by work groups that experience too little conflict? Turnover Lack of creativity Apathy Infighting

Lack of creativity Apathy

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?

Norms

Five basic behaviors to help you better handle conflict

Openness-Stating your views honestly and concentrating on finding a solution to the problem Equality-Evaluating all ideas fairly without regard to ownership Empathy-Trying to experience the other person's feelings and point of view Supportiveness-Letting the other person know you want to find a resolution that will benefit both of you. Positiveness-Being upbeat and expressing your willingness to work with the other person to find a resolution to the problem

The five conflict handling styles are:

dominating obliging compromising avoiding integrating

Sources of conflict, such as differences between personalities, groups, or cultures, are called ______.

conflict triggers

In the norming stage of group/team development:

conflicts are resolved, and friendships and harmony emerge

Withholding judgment, showing respect, asking questions, and focusing on the present moment are all ways of improving which of the following?

Active listening

When the conversation with her coworker started to get tense, Mariah announced, "I don't want to talk about it" and left the room. Which conflict-handling style does this demonstrate?

Avoiding

Which conditions support teamwork? Work that is considered meaningful Mutual accountability among team members Working with ambiguous performance goals Being accountable to a supervisor

Work that is considered meaningful Mutual accountability among team members

A group exists when which of the following are present?

a common identity shared goals two or more freely interacting individuals shared norms

Collaboration is defined as the

act of sharing information and coordinating efforts to achieve a collective outcome

Dysfunctional conflict is ______ for the organization.

bad

Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______.

collaboration

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

composition

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of _____.

conflict

One management responsibility is to identify when to create ______, not simply when to mitigate it.

conflict