Principle of Management Unit 2 Test
________ is another term for a defensive strategy. Group of answer choices A retrenchment strategy A fixed plan The aggressive approach A growth strategy
A retrenchment strategy
Kumail initiated MBO in his company 12 months ago. Now, Kumail about to conduct his first-ever performance appraisals with his employees. Which of the following statements would you offer to Kumail as advice? Group of answer choices Try to address results, as well as emotional issues. Be sure to reward employees who meet their objectives. Review whether the objectives had set deadlines. Remind the employees what the company stands for.
Be sure to reward employees who meet their objectives.
According to Porter, the cost-focus and focused-differentiation strategies have what in common? Group of answer choices Both focus on cutting costs. Both focus on wide markets. Both focus on corporate-level strategy. Both focus on narrow markets.
Both focus on narrow markets.
________ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes. Group of answer choices Rational decision making Nonrational decision making Analytics Bounded rationality
Bounded rationality
________ is a technique used to help groups generate multiple ideas and alternatives for solving problems. Group of answer choices Groupthink Big Data Minority dissent Brainstorming
Brainstorming
The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to the results achieved is known as Group of answer choices tactical goal setting. Mayo management theory. management by objectives. strategic planning.
management by objectives.
A(n) ________ links low-level goals, such as providing free estimates within 24 hours, to higher-level goals, such as decreasing the cost of customer acquisition. Group of answer choices chain of command means-end chain value chain business model
means-end chain
Kickstarter, a global crowdfunding platform, states that its purpose as an organization is "to help bring creative projects to life." This is the company's Group of answer choices mission statement. belief statement. values statement. code of ethics.
mission statement.
Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are the threats of Group of answer choices new entrants and the bargaining power of buyers and suppliers. substitute products and the services and competitive rivalries. new entrants, substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries. government regulation, bargaining power of suppliers, and competitive rivalries.
new entrants, substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries.
A forecast is a Group of answer choices glimpse of what just happened. strategic execution and implementation. projection of the future. plan for implementing strategic processes.
projection of the future.
After returning home from a trade show, Ms. Stephenson, the president of a manufacturing company, called a meeting of her production department. Ms. Stephenson explained the company would attempt to eliminate defects and repeated mistakes in employee performance through Group of answer choices quality assurance. constancy of purpose. restructuring. scientific management.
quality assurance.
The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors, with the ultimate goal of minimizing errors by managing each stage of production. This process is an example of the ________ technique. Group of answer choices zero defects JIT quality focus quality control
quality control
Standards are best measured when they are Group of answer choices broad. quantifiable. narrow. efficient.
quantifiable.
LaShawn and his partner, Nathan, have decided to update their firm's computer network, although they have no expertise in this area. Recently, they discussed the many constraints on their decision, such as the complexity of technology, limited time and money, imperfect information, and our conflicting goals. These limitations are hindrances to Group of answer choices satisficing. rational decision making. intuitive decision making. an ethical dilemma.
rational decision making.
A SWOT analysis is a Group of answer choices search for the strengths, weaknesses, opportunities, and threats influencing an organization's competition. diversity and synergy method used in vertical integration. search for the strengths, weaknesses, opportunities, and threats affecting an organization. survey of organizational needs, ways to improve, output methods, and threats influencing a company.
search for the strengths, weaknesses, opportunities, and threats affecting an organization.
Managers can use an operating plan to Group of answer choices show how goals are connected across an organization. describe what an organization wants to become. determine the organization's goals over the next five years. segment strategic goals into short-term targets.
segment strategic goals into short-term targets.
A strategy map helps employees to feel engaged because it Group of answer choices helps the employees calculate their productivity metric. shows how their work contributes to organizational effectiveness. explains the importance of their personal relationships with clients. influences the work process and levels of employee performance.
shows how their work contributes to organizational effectiveness
In a SWOT analysis, organizational strengths are Group of answer choices external opportunities that a company can take advantage of. environmental factors that the organization may exploit for competitive advantage. MBO skills that should be emphasized. skills and capabilities that give a company advantages in executing its strategies.
skills and capabilities that give a company advantages in executing its strategies.
In the BCG matrix, ________ are companies that have high growth and high market share, and are definite keepers. Group of answer choices stars cash cows question marks dogs
stars
Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization? Group of answer choices strategic goals > divisional goals > department goals > individual goals individual goals > department goals > divisional goals > strategic goals divisional goals > strategic goals > individual goals > departmental goals departmental goals > individual goals > strategic goals > divisional goals
strategic goals > divisional goals > department goals > individual goals
After establishing values statement, what is the next step in planning? Group of answer choices tactical planning stating the vision operational planning strategic planning
strategic planning
The three key principles of ________ are the creation of a unique and valuable position, trade-offs in competing, and creating a "fit" among activities. Group of answer choices company diversity a strong employee morale an environment with few or no competitors strategic positioning
strategic positioning
According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance." Group of answer choices strategy turnover culture customer
strategy
The CEO of Alliance Manufacturing said to her new vice president of finance, "In the past, I had resistance to new ideas by employees who felt that our plans threatened their influence or their jobs. So, when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his associates on using the agency. You should emphasize the fact that nobody is going to be laid off." Selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of Group of answer choices reality assessment. strategy formulation. strategic control. strategy implementation.
strategy implementation.
The sequence of suppliers that contribute to creating and delivering a product, from raw materials to production to final buyers, is known as the Group of answer choices supply chain. balance sheet. strategy map. PDCA cycle.
supply chain.
Tarek's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process? Group of answer choices taking corrective action establishing standards comparing performance to standards measuring performance
taking corrective action
Managers who redo budgets, rethink processes, or revise policies are Group of answer choices translating higher-level plans into lower-level plans. determining the organization's long-term goals. looking at what is working and what could be different to maximize efficiency. taking corrective action, which will constitute a feedback loop.
taking corrective action, which will constitute a feedback loop.
Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. Group of answer choices a strategic map the balanced scorecard financial statements evidence-based management
the balanced scorecard
Haya operates a car dealership, and she has been working to come up with ways to overcome the incredibly high competition her business faces. There are six other dealerships within a one-mile radius. So far, Haya has thought of doing a car giveaway event, adding extended warranties on every new car that is sold, or running advertisements through the mail. Haya is at which stage of the decision-making process? Group of answer choices identifying the problem implementing the solution evaluating the solution thinking up alternative solutions
thinking up alternative solutions
To ensure a quality group decision, the manager appointed Elijah to the role of devil's advocate in the decision-making process. What is expected of Elijah? Group of answer choices to encourage wild ideas to be the cheerleader to be the critic to explore opposite positions
to be the critic
Why is it important for management to use a balanced scorecard? Group of answer choices to help employees understand how their work contributes to the company's goals to view multiple indicators of performance simultaneously to save companies in payroll costs to understand the sequence of suppliers that contribute to a product
to view multiple indicators of performance simultaneously
With the holiday season approaching, Denelle reviews holiday sales from the last five years to determine how much inventory to purchase and how many employees to schedule during peak sales times. Denelle is conducting a Group of answer choices strategic goal. business plan. vision statement. trend analysis.
trend analysis
Controls allow top management to decentralize decision making at lower levels within the organization. Group of answer choices true false
true
Jamir's Diner is a popular café that specializes in home-cooked meals, friendly service, and a menu that contains vegan and vegetarian dishes (menu items that no other restaurant in the area offers). Jamir's Diner is engaging in strategic positioning by offering the unique menu items of vegan and vegetarian dishes. Group of answer choices true false
true
Mateo, a florist, recently learned about strategic management and wants to implement this process for his flower shop. Mateo should begin by establishing mission, vision, and values statements. Group of answer choices true false
true
Productivity is defined by the formula of outputs divided by inputs for a specified period of time. Group of answer choices true false
true
Twice daily, factory workers at Fabulous Skeins and Yarn select random samples from the production runs and test them for quality, rejecting runs if too many samples fall outside a standard range of acceptability. These workers are engaged in statistical process control. Group of answer choices true false
true
With satisficing, managers look for alternatives until they find one that is satisfactory, not optimal. Group of answer choices true false
true
When Zappos.com says it aims "to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community," it is stating its code of ethics. true false
False
________ bias causes people to view events as being more predictable than they really are. Group of answer choices Framing Hindsight Sunk-cost Categorical thinking
Hindsight
Which of these is an example of a means-end chain? Group of answer choices Frequently missing deadlines is a means to accountable leadership. Focusing on new product development is a means to ignoring customer satisfaction concerns. Implementing a cleaning schedule to ensure all parts of the restaurant are deep cleaned each month is a means to earning the highest cleanliness rating during the next health inspection. Monthly changes in the strategic plan are a means to employee frustration and confusion.
Implementing a cleaning schedule to ensure all parts of the restaurant are deep cleaned each month is a means to earning the highest cleanliness rating during the next health inspection.
Which of the following satisfies the SMART goals criteria? Group of answer choices As a talented florist, I will sell $100,000 in flowers. This company will greatly improve its performance next year. Within the next six months, I will grow my sole proprietorship into a corporation that is larger than Google and Amazon combined. In the next quarter, our Tucson sales agent will increase sales by 10 percent.
In the next quarter, our Tucson sales agent will increase sales by 10 percent.
________ is a technique used to predict future outcomes based on historical data and analytics techniques. Group of answer choices Data mining The decision tree Heuristics Predictive analytics
Predictive analytics
Breyona keeps a close eye on her company's internal and external environments to identify better ways of doing business and to discover possible opportunities for new products. In which activity is Breyona engaged? Group of answer choices VRIO framework SWOT analysis strategic control management by observation
SWOT analysis
How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams? Group of answer choices They are adapting to change and uncertainty. They are discovering irregularities and errors. They are detecting opportunities and increasing innovation. They are decentralizing decision making.
They are decentralizing decision making.
The basic idea of a business that explains which customer needs will be met, how the functions and operations will be organized, and how money will flow in and out is called a business model. Group of answer choices true false
True
Which of these questions should be answered by your company's mission statement? Group of answer choices Does it reflect the uniqueness of the organization, its distinctive competence, what it stands for, what it's able to achieve? Will it be unchanging, as valid 100 years from now as it is today? How will we express the company's distinctiveness, its view of the world? What are our major strengths and competitive advantages?
What are our major strengths and competitive advantages?
Executives, often referred to as the "C-Suite," should focus their decision making on which of the following? Group of answer choices How can business functions support the business-level strategy? How should we compete in this industry? What products and services shall we offer? When should we begin strategic planning?
What products and services shall we offer?
________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. Group of answer choices Productivity Feedback control Strategic mapping Continuous improvement
Continuous improvement
________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed. Group of answer choices Planning Organizing Leading Controlling
Controlling
A short-term goal usually spans ________ while a long-term goal typically spans ________. Group of answer choices 1 month; 3 months 3 months; 1 year 12 months; 1 to 5 years 2 weeks; 6 months
You will produce and deliver juice more effectively than competitors.
You have an idea for a company that sources fruits from local farms to make fresh juices that will be sold on a subscription-based service to households within a 100-mile radius. How will you know if your company has a sustainable advantage? Group of answer choices You will strategically invest in a healthy snack foods business to complement your fresh juice delivery service. You will set specific customer retention goals and decide how to achieve them. You will clearly outline your customers' juice needs and the expected revenues. You will produce and deliver juice more effectively than competitors.
You will produce and deliver juice more effectively than competitors.
A decision tree is Group of answer choices a structure of problem-solving ideas, with its roots based on the organization's mission. the hierarchy that must be followed when getting decisions approved. a graph of decisions and their possible consequences. a location used by Chinese philosopher Confucius in times of intense pressure.
a graph of decisions and their possible consequences.
Satisficing is the tendency of Group of answer choices people to view events as being more predictable than they really are. decision makers to be influenced by the way a situation or problem is presented to them. a group to settle on a decision that is "good enough." people to see events based on what has happened in the past.
a group to settle on a decision that is "good enough."
Which of the following best defines Kaizen? Group of answer choices ideas for making organizations more responsive, more democratic, and less wasteful a comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization
a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization
Ichiro is an on-site coordinator for the International Olympics Committee. Ichiro is good at his job because he regularly seeks new ideas and contrary opinions. He tolerates ambiguity well while being quite task-focused. Ichiro's decision-making style is best described as Group of answer choices analytical. conceptual. valuable. behavioral.
analytical.
Managers can use the VRIO framework to Group of answer choices conduct strategic planning. provide corrective feedback. achieve organizational goals. analyze a firm's competitive potential.
analyze a firm's competitive potential.
James and En-Chi are selling their home. They listed their house three months ago at an extremely high selling price, a price they randomly chose. They do not want to reduce the price to reflect what the market shows their home is really worth. James and En-Chi are participants in ________ bias. Group of answer choices ego confirmation sunk-cost anchoring and adjustment
anchoring and adjustment
Decisions are sometimes based on an initial figure due to Group of answer choices anchoring and adjustment bias. the representativeness effect. availability bias. confirmation bias.
anchoring and adjustment bias.
Bruno knows that one of the reasons people do not return to his home appliance store is because of the slow service. How would a SWOT analysis classify the slow service at Bruno's store? Group of answer choices as a strength as a threat as a weakness as a competitive advantage
as a weakness
Zene is a chef and owner of a popular restaurant. Zene frequently visits competing restaurants to observe how they are doing things. He told one of his managers, "I eat dinner at a lot of restaurants because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item, like ours but better." In which activity is Zene engaging? Group of answer choices assessing current reality environmental planning TQM management by observation
assessing current reality
For organizational goal setting to be effective, goals must Group of answer choices be applied organizationwide. employees should provide continuous feedback to each other. objectives must remain fixed and unchanging. tactical goals should be set before strategic goals.
be applied organizationwide.
________ is the process by which a company compares its performance with that of high-performing organizations. Group of answer choices Trend analysis Contingency planning Forecasting Benchmarking
benchmarking
Which of the following lists represent ways to improve group problem solving as identified by decision-making experts? Group of answer choices consensus, groupthink, dialectic method devil's advocacy, minority dissent, goal displacement brainstorming, dialectic method, post-mortems peer pressure, brainwriting, bullying
brainstorming, dialectic method, post-mortems
The BCG matrix is a means of evaluating strategic business units based on their Group of answer choices business costs and share of the market. differentiation and profitability. business growth rates and share of the market. product quality and profitability.
business growth rates and share of the market.
An organization's ________ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses. Group of answer choices mission statement strategic goals business plan business model
business model
In the BCG matrix, Kroger would be in the category of ________ due to being the largest retailer in the relatively stable grocery market. Group of answer choices dogs cash cows question marks stars
cash cows
Which of the following is part of Deming's PDCA cycle? Group of answer choices check direct apply process
check
A decision is a Group of answer choices formal verification of an organization's financial and operational systems. biased way of thinking in which people seek information that supports their point of view and discount data that does not. choice made from among available alternatives. strategy that simplifies the decision-making process.
choice made from among available alternatives.
The ________ model assumes managers will make logical decisions that are the optimal means of furthering the organization's best interests. Group of answer choices focused analytical decision classical
classical
When people seek information to support their point of view and discount data that do not, they are subject to ________ bias. Group of answer choices blind overconfidence confirmation framing
confirmation
Which primary function of management is concerned with ensuring the right things happen at the right time in the right way? Group of answer choices planning organizing leading controlling
controlling
After reviewing her department's results, Laurel decided that she needed to cut more costs for the department to meet its profitability goal for the year. Eliminating the unplanned advertising expenses is one way to Group of answer choices receive feedback on new product development. research ways to plan better in the future. increase organizational diversity. correct deviations in the plan being carried out.
correct deviations in the plan being carried out.
When organizations endeavor (1) to keep their costs (and hence the prices of their products or services) below those of competitors and (2) to target a wide market, they are utilizing a ________ strategy. Group of answer choices focused-differentiation differentiation cost-leadership cost-focus
cost-leadership
To maximize profitability and competitiveness, firms must Group of answer choices create alignment across all levels of strategy. sacrifice functional-level strategy for the sake of corporate-level. diversify their investment portfolios. create shared value via greenwashing.
create alignment across all levels of strategy.
A local gymnastics studio offers dance, tumbling, trampolines, and competitive cheer training for kids of all ages. To recruit students for these lessons, the studio also hosts birthday parties, afterschool care, and swim lessons. These offerings interact to Group of answer choices mount an effective defensive strategy. diversify the corporate-level strategy. choose which strategy not to follow. create fit among the activities.
create fit among the activities.
Over the course of 40 years, Bradley grew his company to six package shipping stores. With his retirement approaching and increased competition from national brands, he decided to reduce the number of locations to two. Bradley's closing of four locations represents a Group of answer choices merger approach. fixed plan. defensive strategy. growth strategy.
defensive strategy
Max was recently promoted to production manager at a busy boat factory. As a department manager, Max had proven himself to be very efficient, and he had a logical and practical approach to solving problems. Max has a reputation for being decisive and getting things done. Most of the factory's employees like Max, but they feel he exercises too much control over them. Max most often uses a(n) ________ decision-making style. Group of answer choices directive conceptual ambiguous behavioral
directive
Goal displacement, satisficing, and groupthink are Group of answer choices some advantages of group decision making. disadvantages of individual decision making. disadvantages of group decision making. problems with synergy.
disadvantages of group decision making.
Executive Office Supply, a small family-owned company, sells high-priced desks, some as expensive as $10,000, to executives in its area. Very few companies have chosen to market this product, and Executive Office Supply has enjoyed record profits over the last 25 years. Because Executive Office Supply is a small, successful company, you would advise them not to utilize strategic planning. Group of answer choices true false
false
When evaluating the alternatives of a decision, managers need to base decisions strictly on cost, quality, and feasibility. Group of answer choices true false
false
Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the ________ control. Group of answer choices feedforward concurrent feedback evaluation
feedforward
Duracell, a company well-known for manufacturing alkaline batteries, derives its strategic position from which source? Group of answer choices few needs, many customers broad needs, few customers few competitors, broad market broad needs, many customers
few needs, many customers
Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives? Group of answer choices innovation and learning customer internal business financial
financial
Operational planning should be completed by ________, and tactical planning is done by ________. Group of answer choices team leaders; first-line managers middle managers; top managers first-line managers; middle managers union leaders; team leaders
first-line managers; middle managers
Bahir's ________ is to sell 80% of his old merchandise prior to ordering more inventory from the wholesaler. Group of answer choices goal vision business plan mission statement
goal
Growth, stability, and defensive strategies are common ________ strategies. Group of answer choices leadership cost-leadership stabilization grand
grand
The advantages of ________ are having a greater pool of knowledge, gaining different perspectives, gaining intellectual stimulation, having a better understanding of decision rationale, and having a deeper commitment to the decision. Group of answer choices group decision-making a deeper commitment to the decision the less-thought required decision a quicker decision
group decision-making
Jordan likes working in as an insurance underwriter because it has structure and certainty, and the daily work is routine. Jordan probably Group of answer choices has a high tolerance for ambiguity. has a large need for ambiguity. has a low tolerance for ambiguity. is in the middle ambiguity range.
has a low tolerance for ambiguity.
After a week as an executive assistant, Christopher was thinking about quitting. He was dismayed at the ________ shown by his boss, the CEO, who was overconfident and narcissistic. Group of answer choices hubris aesthetic bounded rationality intuition
hubris
When an organization considers "Do we have the people, technology, and organizational culture needed to support our strategies?" it is considering the ________ perspective. Group of answer choices financial customer internal business innovation and learning
innovation and learning
When the restaurant owner installed no-slip, padded mats throughout the kitchen, she was considering the ________ perspective. Group of answer choices innovation and learning customer internal business financial
internal business
After three summers working for a local landscaping business, Scott suggested that his boss add snow removal as an extra service. With this holistic hunch, Scott was acting on ________ that snow removal might be a good addition to the service offerings. Group of answer choices hindsight bias minority dissent a knee-jerk reaction intuition
intuition
Nonrational decision-making models, such as ________, describe how managers sometimes make decisions. Group of answer choices complexity intuition competing values information overload
intuition
Enright Industrial Leasing has effective control processes, allowing its managers to discover ________ in bookkeeping right away, before a would-be embezzler could seriously affect its business. Group of answer choices irregularities and errors a potential merger tax loopholes team problems
irregularities and errors
When managers apply the continuous feedback loop known as the planning/control cycle, which management functions are implied? Group of answer choices organizing and goal setting triple bottom line and learning learning and motivating leading and organizing
leading and organizing
Reggie's Records uses time-series forecasts, such as past holiday sales and the strength of store sales this year, to predict future sales based on patterns of historical data. Reggie's is using Group of answer choices data analytics. groupthink. sunk-cost bias. big data.
data analytics.
At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and Group of answer choices have more stability than at other levels. have more control over employee issues. have less competition. deal with uncertain and competitive conditions.
deal with uncertain and competitive conditions.
When the university's provost sets a major student retention goal, the cascading-goals process would occur if the Group of answer choices student government association elected a new president. food court in the student union extended its hours. professors change textbooks. deans set retention objectives for their colleges and schools.
deans set retention objectives for their colleges and schools.
A person's ________ reflects the combination of how he or she perceives and responds to information. Group of answer choices location on the introvert/extrovert scale decision-making style time orientation Big Data perception
decision-making style
Nikos, the office manager of a large optometrist clinic, recently purchased a used copier. It seems as if Nikos becomes more committed to the copier every time it jams, even though employees are having many troubles with it. Nikos is likely struggling with the ________ bias. Group of answer choices framing hindsight anchoring and adjustment escalation of commitment
escalation of commitment
When Zion wrote the football coach's contract for over two million dollars, he included targets for conference wins and bowl appearances that had to be met before any bonus payments would be released. Zion was trying to avoid ________ bias. Group of answer choices overconfidence hindsight framing escalation of commitment
escalation of commitment
Micaela is implementing the control process for her insurance agency. Before she begins to monitor performance, Micaela should Group of answer choices establish standards. compare performance to standards. continue work progress. take corrective action.
establish standards.
In order, the steps of the strategic-management process are Group of answer choices establish the mission and vision statements, assess the current reality, conduct a trend analysis, and maintain the feedback loop. establish the mission statement, maintain strategic control, formulate the grand strategy, and implement the strategy. establish the mission, vision, and values statements; assess the current reality; formulate the grand strategy; implement the strategy; and maintain strategic control. establish the vision and values statements, develop a mission statement, formulate the grand strategy, implement the strategy, and maintain the feedback loop.
establish the mission, vision, and values statements; assess the current reality; formulate the grand strategy; implement the strategy; and maintain strategic control.
How often should a company revise its strategic plan? Group of answer choices every 100 days every 1 to 52 weeks every 2 to 5 years every 1 to 2 years
every 1 to 2 years
With the community interested in eating healthy, Karima thought a restaurant centered on her grandmother's Mediterranean-style recipes would be popular. Her decision was uncertain, but it felt "right" to honor her grandmother by opening this restaurant. Karima is enacting Group of answer choices rational decision making. MBO. nonrational decision making. analytics.
nonrational decision making.
________ can be another term used for a goal. Group of answer choices Vision Business plan Objective Norm
objective
Those who manage the work on the front lines are most involved with what component of the planning process? Group of answer choices writing a mission statement producing a code of ethics strategic management operational planning
operational planning
The managerial tools for ________ include a SWOT analysis, forecasting, and VRIO analysis. Group of answer choices creating shared value corrective actions organizational assessment grand strategies
organizational assessment
TQM's two core principles are Group of answer choices employee commitment and customer satisfaction. financial health and financial stability. radical innovation and continuous improvement. people orientation and improvement orientation.
people orientation and improvement orientation.
As factory supervisor, Miguel wants all 150 workers to complete a required training before the end of the fiscal year which is one month away. He sets a goal of training 15 workers each day. What is Miguel doing? planning controlling delegating synergizing
planning
Knowing the future is uncertain, Sofia should engage in ________ so her family's business will have a set of goals and tasks that should lead to desired outcomes. Group of answer choices planning outsourcing philanthropy stakeholder analysis
planning
The three levels of ________ are strategic, tactical, and operational. Group of answer choices planning diversity marketing the environment
planning
To ensure that his plans are moving his company in the right direction, Joaquin can apply a Group of answer choices means-ends chain. synergy method. efficiency plan. planning/control cycle.
planning/control cycle.
CorrectTalk is a company that provides security and communications technology to jails and prisons. Over the last several months, CorrectTalk's profits have dropped and the company seems to be moving in the wrong direction. The owner recognizes that he wrongly assumed that his clients would need more technology and that his installation teams frequently have internal conflict. These issues are a result of little company diversity. no focus on JIT. no code of ethics. poor planning.
poor planning.
