Principles of Management

Stark Knives has been manufacturing excellent cutlery for over 50 years. Management wants to hang a banner in the employee break room with their mission statement. Which of the following statements would be on that banner?

"We will always provide the highest-quality cutlery at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders."

Strategic position emerges from three sources:

(1) few needs, many customers; (2) broad needs, few customers; and (3) broad needs, many customers.

_______ is the arrangement of having discrete parts of a task done by different people.

A division of labor

________ is a control mechanism for making sure the right people do the right things at the right time.

A hierarchy of authority

________ is the final stage of group and team development.

Adjourning

Which of the following is not true about group decision-making?

An added benefit of group decision-making is groupthink.

Which of the following is not one of the questions Hamel suggests be asked to identify what are the core beliefs that people have about an organization?

Are the visions of high-level management reflected in this belief?

The United States granted most favored nation trading status to China, which means that

China receives favorable trading treatment, such as the reduction of import duties.

Within her company, Nadine utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Nadine's management perspective is best described as

Contemporary

______ is the notion that corporations are expected to go above and beyond following the law and making a profit to help society.

Corporate social responsibility

______ proposed people were driven by the three innate needs of competence, autonomy, and relatedness.

Deci and Ryan's self-determination theory

________ is prevented by quotas.

Dumping

Workers who face discrimination in their jobs in the United States are best protected by ______ legislation.

Equal Employment Opportunity Commission (EEOC)

______ is a government's seizure of a domestic or foreign company's assets.

Expropriation

A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics.

False

A local university is facing some tough decisions, so they are using the decision tree, which contains individuals, websites, and organizations that specialize in handling sensitive and difficult decisions.

False

A logic manager is someone trained about matters of ethics in the workplace.

False

A person's emotional stability refers to how intellectual, imaginative, curious, and broad-minded he or she is.

False

A product innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

False

A social audit is a systematic assessment of employee happiness within a company.

False

According to Chester I. Barnard, an organization is made up of at least one person who strives daily to achieve the organization's goals.

False

Adaptive change is the introduction of a practice that is new to the organization.

False

After 20 years on the job, Melanie retired. For several different reasons, the company decided not to replace Melanie with someone else. This is an example of turnover for a company.

False

After a customer buys a computer or receives service from Tech Geek, a service representative contacts each customer to conduct a survey. The survey information is a form of output.

False

An offensive strategy is a grand strategy that involves reduction in the organization's efforts. For example, some large publishers are no longer publishing children's books because they are too expensive to produce and distribute, and because the profit margins are too low to justify the investment.

False

Arbitration is the process in which a neutral third party, a mediator, listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution.

False

Before applying for a job as a contracts analyst, Diego read the job analysis for the available position. This document indicated that the responsible employee reviews contracts for technical accuracy and completeness, and tracks invoices against the executed contracts.

False

Behavioral science includes the fields of psychology, marketing, accounting, and geology.

False

Being aware of your decision-making style does not really help you determine your strengths and weaknesses as a decision maker, but it can help you understand when a decision needs to be made.

False

Collaboration and teamwork are the same thing.

False

Controlling is the arranging of jobs, people, and other resources to accomplish tasks and responsibilities.

False

Critical thinkers make quick or rash decisions during the planning process.

False

Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost-effectively.

False

Employees elect a company's board of directors.

False

Evidence-based management includes treating your organization as a finished prototype.

False

External stakeholders include employees, owners, and the board of director, if there is a board.

False

For Xiomara's end-of-year performance appraisal, her supervisor solicited feedback from three of Xiomara's coworkers, the manager of the customer-service department, several of Xiomara's clients, and even a few employees in other departments with whom she worked recently. Xiomara's performance appraisal is an example of an employee survey.

False

Improvement innovations refer to the invention of breakthrough products or services that don't exist yet and that are aimed at creating brand-new markets and customers.

False

In Dr. De Bono's Six Thinking Hats, the Red Hat concentrates on positivity and optimism.

False

In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.

False

In an organic organization, tasks and rules are clearly specified.

False

In the management process, the organizing stage includes setting goals and deciding how to achieve them.

False

In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees.

False

Jake, the CEO of a large landscaping company, relayed to his staff that the company's goal was to create higher profits and greater efficiency. This will fulfill their corporate social responsibility (CSR).

False

Job enlargement enables workers to focus on doing more of the same task to increase productivity.

False

Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems.

False

Max, an employee for a government shipping contractor, likes the strict culture that he finds with Trask Industries, which supplies equipment parts to several naval bases. There is very little focus on the external environment and little company flexibility due to the type of customers that Trask serves. Because the product it sells needs little improvement and there is virtually no competition, Trask Industries takes few risks. Trask Industries is an example of an adhocracy culture.

False

Members of a group that are asking "What's next?" are in the performing stage of team development.

False

Mintzberg proposed that managers utilize written communication more than verbal communication.

False

Most workers rate monetary benefits higher than they rate having a caring boss.

False

OD intervention strategies that are successful in one country are highly likely to be successfully applied in other countries.

False

Organizational development managers and consultants follow a moving vehicle model.

False

Paige and Parker are writing their values statement for their new consignment shop, Then & Now. Because they want their employees and business to grow and reach goals, Then & Now's values statement should be positive and inspiring, describing what the organization stands for and its core priorities.

False

Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.

False

Reinforcement theory attempts to explain behavior change by suggesting that behavior with negative consequences tends to be repeated, whereas behavior with positive consequences tends not to be repeated.

False

Research reveals that emotional people tend to be more satisfied with their jobs, committed to their employer, and produce more work than conscientious individuals.

False

Several studies found that strategic planning does not benefit smaller companies, as they very seldom see improvements in financial performance from this type of planning.

False

Strategic positioning involves performing the same activities as rivals in a similar way, but at a lower cost.

False

The IT network that allows for the movement of organizational information within that company is known as the organizational structure.

False

The term learning organization is used to describe organizations in the educational and nonprofit industries.

False

There are two levels of management in an organization: top and first-line.

False

Thought is the process of interpreting and understanding one's environment.

False

To reduce the escalation of commitment, Shannon, the CEO, allows herself to be very influenced by the way a problem with her team is presented to her.

False

Two advantages of decentralization are that (1) managers are encouraged to not solve their own problems, but rather to ask for assistance as soon as possible, and (2) decisions are made more slowly because they are discussed at a higher level of management.

False

Undocumented immigrants make up about 20 percent of the U.S. workforce.

False

When Juanita meets regularly with her workers to provide encouraging words so that they work hard to achieve the company's goals, she is engaged in the management function of controlling.

False

When a company improves the packaging of its product, it is introducing a radically innovative change.

False

When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder.

False

Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

Fasle

Kendall's Home Decorators believes that the demand for its services will expand greatly because a real-estate developer has just purchased 100 acres in town. The developer is planning to build 1,000 condominium units on the property. The managers of Kendall's Home Decorators are making a projection for the future, also known as a

Forecast

Noah is more apt to point out all the reasons why something won't work, yet he rarely poses any solutions. This can go on for days at a time. As his manager, you are working with him to accept developmental feedback. Why might this be challenging?

He is a complainer.

The father of industrial psychology is

Hugo Munsterber

______ consists of the activities that managers perform to plan for, attract, develop, and retain an effective workforce.

Human resource management

The Thompsons decided to beautify their home by investing in landscaping. In the process, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and the maintenance personnel. From the systems perspective, the people required to provide the landscaping services are considered

Inputs

________ is NOT included in the four major perspectives on motivation.

Job satisfaction

Which of the following is NOT a supertrend affecting the future of business?

Managers are thinking in terms of mass markets—mass communication, mass behavior, and mass values.

Omar works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Omar is

Managing

Why should you encourage Dionne to use groups to make decisions?

Because groups have a greater pool of knowledge

Stores of data that are so vast that conventional database management systems cannot handle them, and very sophisticated analysis software and supercomputing-level hardware are required, are known as ____. These data include not only data in corporate databases but also web-browsing data trails, social network communications, sensor data, and surveillance data.

Big Data

______ occurs when people perceive they are being attacked or threatened.

Defensiveness

_____ is the process of analyzing the underlying causes.

Diagnosis

Manuel, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Manuel is a(n) ____ manager.

Effective

Victoria, a restaurant general manager, carefully watches her restaurant costs by reusing some items that in the past were immediately thrown away. Victoria is an example of a(n) _____ manager.

Efficient

The managers of a car dealership have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.

False

The metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs is the steel curtain.

False

The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times.

False

The result of too much conflict in the workplace is usually indolence.

False

Trust in the workplace is based on authority and control.

False

Imani, the CEO of Dynamic Health, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Imani wants to embed the company culture throughout. Which of the following would be encouraged by Imani?

George tells a story about a time when the company was first starting out and how the employees banded together.

According to the findings of the GLOBE project, which country would be considered most assertive?

Germany

Which of the following is true about the United States as a member of NAFTA?

It has gained employment in autos and aerospace

Which of the following is NOT true about drug and alcohol tests?

Job applicants can be tested selectively.

________ is setting goals and deciding how to achieve them

Planning

Pietro, the county sheriff, told his deputies to "Think big and endeavor to be more detailed and caring while at work and in setting goals. Therefore, when you give me your goals, I want them to be specific, measurable, attainable, results-oriented, and have target dates." Pietro was asking for his deputies'

SMART goals.

________ is another word for ethnocentrism.

Parochialism

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

____________ is(are) defined as those stable psychological and behavioral attributes that give you your identity.

Personality

Which of the following is NOT a recommended way to manage innovation and change?

Prevent failure at all cost.

Which of the following activities will NOT help you develop ethical behavior?

Purchase cheaper products.

How are tariffs on oil different from tariffs on solar panels and washing machines?

Revenue tariffs are designed simply to raise money for the government, such as the tariff on oil. Protective tariffs are designed to raise the price of imported goods to make the prices of domestic products more competitive, such as the tariff on solar panels and washing machines.

Jim and his partner are studying the strengths and weaknesses of their construction business, Open Concept Construction, as well as researching the opportunities and threats in the external environment. Jim and his partner are conducting a

SWOT analysis.

Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays?

She is playing a task role.

It is important to keep an open mind and suspend judgement when developing a proactive learning orientation. Which of the following is not a key skill that would demonstrate your open-mindedness?

Show your emotions and challenge tasks.

A stability strategy is a grand strategy that involves little or no significant organizational change. For example, Forever and Ever is a jewelry store that sells only one type of item: engagement and wedding rings. The management of Forever and Ever does not plan to branch out into selling different types of jewelry; the company has a reputation for being the go-to store to purchase wedding rings, and it plans to maintain that strategy.

True

According to Maslow's hierarchy of needs, taking a sabbatical leave to further personal growth is an example of the self-actualization need.

True

Assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.

True

Autonomy describes the extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to perform them.

True

Because internals seem to have a greater belief that their actions have a direct effect on the consequences of that action, they likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

True

Benefits account for about one-third of compensation costs.

True

Conflict is a perfectly normal state of affairs.

True

Role ambiguity occurs when a job description and criteria for promotion are vague.

True

Strategic management is a process in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization.

True

Strategy formulation is the process of choosing among different strategies and altering them to best fit the organization's needs.

True

Studies have shown that about 70 percent of workplace learning is informal.

True

Today, teamwork is considered the cornerstone of future management.

True

For a manager, building an effective team requires work, but the payoff is

a stronger, better-performing work unit.

Which of the following are NOT parts of compensation?

annual performance reviews

An organization's external stakeholders include

customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media.

The organizational development (OD) process has three steps: ___________, accompanied by feedback.

diagnosis, intervention, and evaluation

If a company is using a ______ pay structure, then more efficient workers earn higher wages.

differential rate

According to equity theory, which type of justice reflects the perceived fairness of how resources and rewards are distributed or allocated?

distributive

Shrimpers in South Louisiana have accused China of selling shrimp in the United States at a lower price than U.S. suppliers. The goal of the Chinese, they argue, is to drive down the price of U.S. shrimp. The U.S. shrimpers are accusing the Chinese of

dumping

Cynthia, the human resources manager, has significant experience handling ethical issues in the workplace. Over the years she has received extensive training in matters of workplace ethics. Due to Cynthia's legal background (she is a member of the local bar association), the management of her company rely on Cynthia to assist them with legal issues, especially with ethical dilemmas. The ideal role for Cynthia within the organization is

ethics officer.

Employees resist change for all the following reasons EXCEPT

faith in change agent's intentions.

Pinetops Resorts, an American company, sells the rights to other hospitality companies globally to open resorts with the Pinetops name for a fee and a share of the profit, in return for using Pinetops' brand name and a package of materials and services. Pinetops is engaged in

franchising.

Salaried executive, administrative, and professional employees are exempt from ______ rules.

overtime

The triple bottom line represents ______, also known as the ____.

people, planet, and profit; 3 Ps

An organization should adopt planning and strategic management to

provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage.

What is the last step of the perceptual process?

retrieval from memory

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This management philosophy is known as

sustainability.

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent-employee relationship.

Which of the following is NOT a current trend in the contemporary world?

Spending on health and wellness is decreasing.

______________ require(s) a long-term orientation.

Strategic planning

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. Why would the interviews have been so different?

They were unstructured interviews.

_____ is the intervention phase of the OD process.

Treatment

A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

True

A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders.

True

A goal is a specific commitment to achieve a measurable result within a stated period of time.

True

A person who scores high on the conscientiousness dimension is typically dependable, persistent, and oriented toward achievement.

True

Bridget, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees.

True

Chelsea, a middle manager for a large clothing chain, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal.

True

Devil's advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people's personal feelings.

True

Disruptive innovation is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.

True

During a management workshop, Gerald, the HR manager, spoke about making decisions related to firing an employee. He said, "I have several rules of thumb that I use to make a decision. First, I ask if it's legal and then if it's ethical." He then laid out several other steps he uses in the decision-making process related to firing. Gerald's "rules of thumb" are also known as heuristics.

True

Dynamic Apps is an organization specializing in highly specialized technology software, but it found that its original business idea is not working. Rather than failing as a company, it chose a new direction and rewrote its business plan. Dynamic Apps is an example of how managers need to think and act as if their organization is an unfinished, changeable prototype that won't be ruined by dangerous new ideas.

True

Edward feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all the components of the facility's system: inputs, outputs, transformational processes, and feedback.

True

Eric, the owner of a struggling business that supplies fresh product to restaurants, is faced with a decision that will mean either the collapse of his business or perhaps the success of his business: Should he fill customer orders for produce with some older produce mixed in with the fresh produce? This will save him enough money to keep going. Eric is faced with an ethical dilemma.

True

Evidence-based management includes making decisions based on what actually works versus what ought to work.

True

Gestures such as constructive statements about the department, expression of personal interest in the work of others, suggestions for improvement, training of new people, the caring for organizational property, and punctuality and attendance well beyond standard or enforceable levels are examples of organizational citizenship behaviors.

True

In general, job satisfaction today is at an impressively high 89 percent.

True

In sexual harassment, the harasser may be a(n) outsider, coworker, supervisor, or someone of the same sex.

True

In the office of every general manager of Sleep Tight Motels there is a small poster that reads, "We want to become the only place our customers want to stay for the night while traveling." This is the vision statement for Sleep Tight Motels.

True

Julio is developing a new employee schedule for his pool care service due to the increase in business during the summer. While doing this, Julio is involved in organizing.

True

Low self-efficacy is associated with learned helplessness, the debilitating lack of faith in one's ability to control one's environment.

True

McAllister's Fruit Farm is one of several stores in the county where customers can purchase locally grown fruits and vegetables. However, Mrs. McAllister also offers weekly workshops in her store on topics such as canning, healthy eating, and how to grow a garden, which no other store in the county does. By offering these unique workshops, the McAllisters are engaging in strategic positioning.

True

Mutual-benefit organizations are voluntary collectives whose purpose is to advance members' interests, while nonprofit organizations are formed to offer services to some clients, not to make a profit.

True

Onboarding programs help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities.

True

Optimistic people attempt to change or influence a decision or they adapt and move on.

True

Organizations cannot easily control the macro environment, which includes sociocultural, demographic, political-legal, and international forces.

True

Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.

True

Prior to opening his business, Francois, the owner of The Crepe Factory, is writing a document that explains the reason for his business. This statement would be a part of his mission statement.

True

Research shows that most managers have characteristics that fall into two or three decision-making styles, and that decision-making styles vary across occupations, job level, and countries.

True

Ricardo is a district manager who oversees several store managers in a national chain of department stores. Ricardo reports directly to the vice president of stores and marketing, a member of top management. Ricardo is a middle manager.

True

Strategy implementation is putting strategic plans into effect, which means dealing with roadblocks within the organization's structure and culture and seeing if the right people and control systems are available to execute the plans.

True

Taylor, a district manager for a retail pharmaceutical store, asked his store managers for their store goals next year. Zoe, one of the store managers, said, "I am going to increase my market share significantly next year by visiting doctors' offices." Taylor then responded to Zoe with "Precisely how much are you going to increase your market share and by what date?" Taylor is asking Zoe to formulate a SMART goal.

True

Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

True

The goal-setting theory suggests that employees can be motivated by goals that are specific and challenging, but achievable.

True

The human relations movement proposed that better human relations could increase worker productivity.

True

The owners of a computer repair shop want to better formulate strategies, so they are doing a SWOT analysis to understand the strengths and weaknesses within their company and the opportunities and threats of the external environment. These are some of the benefits of doing a SWOT analysis.

True

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.

True

The systems model of change consists of three parts: inputs, target elements of change, and outputs.

True

Theory X managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work.

True

There are two different approaches to job design. The traditional approach to job design is to fit people to the jobs; the modern way is to fit the jobs to the people.

True

To start work every day, Tran sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning.

True

Total quality management (TQM) is a comprehensive approach led by top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction.

True

Using the SMART framework is a helpful way to state your Wildly Important Goal.

True

When Pietro, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.

True

When encouraging others to brainstorm, you should go for quantity over quality.

True

When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design.

True

A goal is

a specific commitment to achieve a measurable result within a stated period of time.

While setting up their corporation, Hiro and Mea implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. Hiro and Mea have set up

a system of corporate governance.

Mr. Gonzalez, the sales manager, told his sales team that he wanted them to write down their work goals for the year. To help his team achieve their stated goals, the next thing that he should ask for are each team member's

action plan

Because Fiona is not influenced by merit pay or sales commissions and she performs better in a highly structured job, Fiona has

an external locus of control.

To help with hiring decisions during peak seasons and holidays, Cards for All Seasons uses time-series forecasts, like sales from last Valentine's Day and Christmas, to predict future sales based on patterns of historical data. Cards for All Seasons is making use of

analytics.

As the CEO of a mid-size airline, Karyn knows that most commercial airplanes are manufactured by either Airbus or Boeing. To mitigate the __________ of the airline industry, Karyn explores options for her company to manufacture its own airplanes.

bargaining power of suppliers

How will you close skill gaps between what you feel you possess and what employers perceive you have?

be motivated to learn

"I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude?

behavioral

The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation?

behavioral-description interview

A __________ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

change agent

Gamma Manufacturing employs some of the top professionals in its field, and because of their skills and experience, Gamma is highly efficient and outperforms its competitors. Gamma Manufacturing has a(n) ____ over its competition.

competitive advantage

According to the integrated model, motivation is affected by both personal factors and ________ ones.

contextual

All of the following are contextual factors in the integrated model of motivation EXCEPT

core self-evaluations.

There are many positive effects to globalization, but which of the following would be a negative effect?

data sharing

A ____ is a graph of decisions and their possible consequences.

decision tree

During the Cold War, the U.S. had a(n) ________with anyone importing Cuban cigars and sugar.

embargo

When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, they gave them more responsibility, a job _________ technique.

enrichment

According to Victor Vroom, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are

expectancy, instrumentality, and valence.

Espoused values are

explicitly stated values and norms preferred by an organization.

A committee investigating the impacts of health care reform on the organization is an example of a(n)

formal group.

Madeline wants to be the best manager. She knows what it means to manage her staff and she knows the right way to do it. She also wants to be cautious that she does not put herself in the position that it is her way or no way. What type of manager is Madeline aspiring to be?

geocentric

When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?

halo effect

Omar, who works as a waiter in a top restaurant in Manhattan, likes the fast pace of his work and the fact that things are always changing there. Omar can be said to

have a high tolerance for ambiguity.

All of the following are informal aspects of the workplace EXCEPT

hierarchy

Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his

hierarchy of human needs.

An ethical dilemma is a situation

in which you must decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal.

The owners of a local deli routinely try to develop new menu items and seek better ways of helping their customers; this is an example of

innovation.

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ______ change.

innovative

The board of directors, employees, and owners are the organization's

internal stakeholders.

Margot enjoys reading to the Kindergarten class at the local elementary school and tutoring math in the third-grade class. She is also a Girl Scout leader with a small group from the same school. How would you describe the feeling she receives from these activities?

intrinsic

At Flat Rock Real Estate, employees work together to achieve the company goals and purposes. This group of employees

is an organization.

A national sales organization has implemented sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as

knowledge management.

Victor works for a company that highly values performance-oriented traits, such as achieving a certain level of sales and increasing market share by a certain percentage. In analyzing this aspect of Victor's company, Geert Hofstede would examine the company's ________ dimension.

masculinity/femininity

Hunter, who is starting a painting business, plans to write down the purpose of his painting business and his company's reason for being. Hunter is writing his

mission statement.

The WTO

monitors and enforces trade agreements.

Sox for All is a global nonprofit organization that works with schools and various companies to donate socks and shoes to poor children throughout the world. Sox for All is an example of a

multinational organization.

Frank is a CPA who became interested in helping adults in some of the poorer neighborhoods file their taxes. He plans to start a tax filing center in a low-income area to help residents file their taxes at no cost. Frank's center is an example of a(n)

nonprofit organization.

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

A company dress code and award ceremonies would be part of

observable artifacts.

Technology-enhanced learning is usually a form of

off-the-job learning and development.

Managers in a home improvement company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should

operate as a community, with employees working in harmony.

Samantha is the return desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Return Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Samantha's goal of finishing her office work quicker is a(n)

operational goal

A(n) ______ is a system of consciously coordinated activities or forces of two or more people.

organization

Stars are _____, according to the BCG matrix. Stars have included Apple and the diamond company DeBeers.

organizations with high growth and high market share which are definite keepers

Deondre, who owns an investment firm with customers worldwide, has witnessed how dangerous global economic interdependency can be. During a lunch meeting, he mentioned to a customer, "In my opinion, ________ have been two negative effects of global economic interdependency for the United States."

other countries stealing U.S. technology and the loss of well-paying jobs in the United States

Millennials who came of age during the Great Recession of 2007-2009 are more concerned with

others

Evan and Sia Steele are wealthy entrepreneurs who are very interested in helping children who have been abused. What philosophy would they choose to implement?

philanthropy

A(n) ________ is a standing plan that outlines the general response to a designated problem or situation.

policy

Marco is from the Mediterranean coast of Greece and Forough is from Iran. While visiting their grocery store, you notice that they are helping one customer find an item, another customer checkout, as well as mopping up a spill, and restocking a shelf How would you describe Marco and Forough's use of time?

polychronic

To help maintain a competitive advantage, the emphasis for most companies is on

production efficiency.

Kellyanne hired Joshua from Southwest University. He was an amazing employee and exceeded all her expectations. The next year, she received an application for a job opening from another graduate from Southwest University. She was very excited to hire another outstanding candidate. Kellyanne has

representativeness bias.

Acme, Inc., which manufactures the fireworks that municipal governments buy to put on their annual fireworks shows on the Fourth of July, moved most of its manufacturing operations from the United States to China a decade ago. Now, Spark is moving production back to the United States because the company's managers are uncomfortable with many Chinese business practices. Acme, Inc. engages in ________ when it moves its operations back to the United States.

reshoring

Hayley, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity. Hayley is engaging in ____ management.

scientific

Applications, résumés, interviews, and employment tests are all ______ tools.

selection

Kylie has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these

self-affirmations.

According to ______ theory, competence, autonomy, and relatedness are the primary motivations for behavior.

self-determination

When much of her work was automated with a new computerized system, Louisa became unsure of her ability to do her job. Melody, her boss, has been mentoring her to improve her

self-efficacy.

In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

self-managed

Empathy and organizational intuition are a part of which emotional intelligence (EI) trait?

social awareness

Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The 40 workers who report directly to Sophie represent her

span of control.

A hierarchy culture has an internal focus; it values ____ over flexibility.

stability and control

Ethics are

standards of right and wrong that influence behavior.

According to Tuckman's five-stage model of group and team development, what is the second stage in the process?

storming

Adam, the owner of The Toy Box (a toy store), has chosen his products carefully. They are all handmade of wood; none are cheap games made of cardboard and paper. He knows he will be selling his toys to both adults and children; for example, his expensive chess and backgammon sets are quite expensive because the board and pieces are all made of wood by local artists and craftsmen. He knows that his customer base will not include parents who are looking for an inexpensive toy for their children or to give as a birthday gift; there is another store in town that offers mass-produced games. As part of his marketing outreach, Adam offers "game nights" where he sets up game boards and invites local teens and adults to take part in light-hearted competitions, where the winners receive a 10 percent discount to a game at the Toy Box. All of Adam's activities are aimed at giving Adam a sustainable competitive advantage through

strategic positioning.

Many customers have visited Patty's Diner for decades because of the diner's friendly service. Most customers feel that Patty's is the friendliest placed around. In a SWOT analysis, the friendly service at Patty's is an example of a company

strength

Prior to 1990, the United States imposed a tax, known as a(n) ________, on automobiles imported from Mexico.

tariff

A ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.

team

Kenneth, the plant manager, was talking with another manager about Brendan, the lead engineer in the corporate R & D department. Kenneth remarked, "Brendan is so bright, and he is an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." Brendan is suffering from

the curse of knowledge.

Which of the following is a motivating factor according to Herzberg's two-factor theory?

the work itself

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three.

unfreeze, change, and refreeze

In the ______ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

unfreezing

According to expectancy theory, your ______ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends.

valence

Employers must consider an employment test's ______, meaning whether or not it measures what it purports to measure and is free of bias.

validity

The chain of command is also known as the

vertical hierarchy.

Siobhan often watches YouTube videos and is on Facebook while at work. She does not think it is an issue as she gets all her work done. After all, it does not cost the company to have her on the Internet, right? Siobhan is

violating corporate Internet policies.

A(n) ________ is the declaration that expresses what the organization should become and where it wants to go strategically.

vision statement

Which of the following is most important for the team leader to encourage during the storming stage of group and team development?

voicing of disagreements

The classical management viewpoint emphasized

ways to manage work more efficiently.

An organization's vision statement states _____. For example, the Cleveland Clinic's vision statement says that it "strives to be the world's leader in patient experience, clinical outcomes, research, and education."

what the company wants to become and where it wants to go strategically

Luke is the owner of Fun Times, a U.S. event-planning company. He plans to open an event-planning company, Events & Adventures, in Germany. Events & Adventures will be totally owned and controlled by Fun Times, which makes Events & Adventures a ________ of Fun Times.

wholly owned subsidiary