Principles of Management Final
Information technology has been used to improve both internal and external access and sharing of information. Three main kinds of information technology allow access and sharing of information internally among employees: executive information systems, intranets, and portals. Match their names to the definitions. Uses a web browser to give employees access to both customized information and specialized transactions. A private company network that allows employees to share information Provides real-time information, so managers can track company progress themselves.
1. corporate portal 2. Intranet 3. executive information systems
In what decade did the US Congress pass the Fair Labor Standards Act that set standards for minimum wage and overtime? a.1930s b.1960s c.1970s d.1940s e.1950s
1930s
Which of these questions is NOT one of the 3 big parts of planning? Select one: a.Where are we today? b.Are we on track to get there? c.How are we going to get there? d.Where do we want to be tomorrow?
Are we on track to get there?
Which management thinker would most agree with this: I can encourage you to come to class, I can reward/punish you for coming to class, but the ultimate decision as to whether or not you come to class is yours. Additionally, you will be more likely to come to class if you respect me as a teacher enough to accept my authority. a.Frank Gilbreth b.Henry Gantt c.Frederick Taylor d.Henri Fayol e.Chester Barnard
Chester Barnard
How would you respond to the following statement? "Group conflict is always bad." a.Cognitive conflict is strongly associated with improvements in team performance. b.Both a-conflict and c-conflict are harmful, but b-conflict is not. c.Affective conflict is strongly associated with improvements in team performance. d.The statement is correct. e.All cognitive conflict is bad, but all affective conflict is beneficial to the group.
Cognitive conflict is strongly associated with improvements in team performance.
Which of the following is prohibited by Title VII of the Civil Rights Act of 1964? a.Discrimination against those who serve in the armed forces. b.Hiring of employees aged 25 years and below. c.Discrimination on the basis of race, color, religion, sex, or national origin. d.Paying less than minimum wage.
Discrimination on the basis of race, color, religion, sex, or national origin.
___________ involves searching the environment for important events or issues that might affect an organization. Select one: a.Relationship behavior b.Behavioral substitution c.Opportunistic behavior d.Environmental scanning e.Competitor analysis
Environmental scanning
What type of managers are responsible for supervising, teaching, and scheduling the workers who are directly responsible for producing the company's goods and services? a.First-Line Managers b.C-Suite Managers c.Team Leaders d.Top Managers e.Team Leaders Feedback
First-Line Managers
Pitching coaches often help the players identify and eliminate wasted motions that not only make the throw less effective, but also unnecessarily tire out a pitcher's arm. Which management thinker would be most excited by the pitching coach's work? a.Frank Gilbreth b.Henry Gantt c.Chester Barnard d.Frederick Taylor e.Mark Parker Follett
Frank Gilbreth
Which of these is an example of what Nehemiah did that could be classified as organizing. (The others are either not something Nehemiah did or don't fit the category of organizing.) a.He motivated the workers by reading the law and inspiring them to reconnect with God. b.He surveyed the wall to see what needed to be fixed. c.He determined where each animal would live on the ark. d.He had people building the wall close to their house. e.He fired the workers who were social loafers.
He had people building the wall close to their house.
One day a student missed my morning class. He had just gotten a new phone and was using it as his alarm clock. He wrote to me saying: "I set three alarms for class but didn't realize my headphones were still connected so they played quietly through my headphones and I didn't hear them." If you said to yourself ______________, you've perceived this situation using the defensive bias. a. He sounds like a bad student. b. It's really the professor's fault for having class before noon. c. I can totally see that happening to me, you can't really blame the student for missing the class since he tried really hard to get there. d. I'm a much better student than he is, that wouldn't happen to me. e. He must not care very much about the class.
I can totally see that happening to me, you can't really blame the student for missing the class since he tried really hard to get there.
Which of the following is NOT part of the General Environment of a business? a. Economy b. Technological Trends c. Industry Competitors d. Sociocultural Trends
Industry Competitors
Which of the following statements is true of total quality management (TQM)? a.It is developed and monitored by the International Organization of Standards. b.It is characterized by customer focus and satisfaction, continuous improvement, and teamwork. c.It suggests that being socially responsible should be a company's primary goal. d.It is a specific technique used to reposition a company's products so as to justify higher prices.
It is characterized by customer focus and satisfaction, continuous improvement, and teamwork.
Which of the following is true of job analysis? a.It helps create a list of shareholders. b.It discloses information about jobs to clients. c.It collects the personal information of existing employees. d.It results in job descriptions and job specifications.
It results in job descriptions and job specifications.
Which of these jobs is most specialized? a.Lucas works at a window frame factory where he puts glass into frames over and over again each shift. b.Spencer manages a marketing department where he develops new TV campaigns and negotiates with media outlets for air time for commercials. c.Allie is the CEO of a company where it seems like every 5 minutes she is doing something different from reviewing financial data to voicing her opinion on a new marketing campaign. d.Danielle works at an elementary school where she teaches phy ed and health, plus she coaches the JV volleyball team and is responsible for the school concession stand. e.Kysha works for a medical clinic where she greets patients, answers phones, files medical records and prepared exam rooms for the doctors.
Lucas works at a window frame factory where he puts glass into frames over and over again each shift.
Which of these is FALSE? a.Organizations can be fined if their employees act illegally/unethically. b.Organizations can be sued if their employees act illegally/unethically. c.Key organizational decision makers can be imprisoned due to the illegal/unethical decisions of their firm. d.Managers can not be held legally responsible for their employees' decisions. e.Organizations use compliance programs to prevent unethical decisions.
Managers can not be held legally responsible for their employees' decisions.
Which of these is does NOT enable a larger span of control? a.Work performed by subordinates is stable and routine. b.Subordinates are concentrated in a single location. c.Managers perform functional tasks in addition to management tasks. d.Subordinates perform similar work tasks. e.Rules and procedures defining task activities are available.
Managers perform functional tasks in addition to management tasks.
For Forensic Pathways to be considered to have a first-mover advantage, which of the following describes the most likely result of its search of the Intellectual Property Office's database? a. Patents exist for software similar to what it is developing, but luckily, they have expired. b. A patent for similar technology did exist, but the product made by Forensic Pathways would be a more expensive option. c. No other company has a patent on software that is similar to the software it is developing.
No other company has a patent on software that is similar to the software it is developing.
A senior says he is motivated to find a job. He goes online and finds some postings, but then never actually applies for any jobs. Based on our class definition, was he motivated? a.No, because he didn't persist in his efforts b.Yes, because motivation is an emotion, not an action c.Yes, because he took some action toward finding a job d.No, because he didn't really need a job Feedback
No, because he didn't persist in his efforts
Who is the author of your supplemental (3 Signs/Truth about Employee Engagement) book? a.Chuck Williams b.Ken Blanchard c.Patrick Lencioni d.Bethany Opsata e.John Maxwell Feedback
Patrick Lencioni
What does SWOT stand for? Select one: a.Outside Threats b.Sales, WiFi, Offices, Teams c.Strengths, Weaknesses, Opportunities, Threats d.Strengths, Weaknesses, Outside, Temperature e.Strengths, Weaknesses, Outside Competition, Talent
Strengths, Weaknesses, Opportunities, Threats
Which of the following is a feature of emotionally stable employees? a. They tend to be quiet and reserved. b. They tend to be hardworking and achievement oriented. c.They can maintain a calm, problem-solving attitude in even the toughest situations. d. They are usually gregarious and talkative.
They can maintain a calm, problem-solving attitude in even the toughest situations.
Which of the following is true of a joint venture? a.Two existing companies collaborate to form a third company, which both the companies remaining intact and unchanged. b.A domestic company receives royalty payments for allowing another company to produce its products or sell its services. c.Companies produce products in their home countries and sell those products to customers in foreign countries. d.A manufacturer or marketer of a product or services licenses the entire business to another person or organization.
Two existing companies collaborate to form a third company, which both the companies remaining intact and unchanged.
The ____ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior. a.U.S. Equal Employment Opportunity Commission b.U.S. Sentencing Commission Guidelines c.U.S. Department of Labor d.U.S. Supreme Court e.Federal Trade Commission
U.S. Sentencing Commission Guidelines
Which of the following is buried deep below the surface of an organization's culture? Select one: a.Values expressed by the employees b.Workers' and managers' behaviors c.Employees' perceptions toward an organization d.Unconsciously held assumptions of employees
Unconsciously held assumptions of employees
According to a SWOT analysis, which of these would fully fit as an opportunity for Bethel? a.Bethel decides to increase the number of classes offered online. b.University of Northwestern - St. Paul files for bankruptcy and closes. c.Enrollment numbers increase dramatically. d.Bethel expands their engineering major in response to a growing market.
University of Northwestern - St. Paul files for bankruptcy and closes.
______ is defined as unethical behavior that violates organizational norms about right and wrong. a.Culpability b.Shrinkage c.Ethical intensity d.Soldering e.Workplace deviance
Workplace deviance
Assume you work at a Chipotle. Which of these would be an example of feedforward control? a.You re-make a customer's order because you put in the wrong kind of meat. b.You check your revenue and expenses at the end of the year to see if you made money. c.You check the freshness of the avocados before you make them into quac. d.You send your loyalty-card customer a survey about their last trip to your store. e.You're making up a bowl for a customer and they ask you to add more sour cream.
You check the freshness of the avocados before you make them into quac.
In the Three Signs, Brian believed he was a good CEO because he had: a.superior planning skills. b.a passion for people. c.strong financial acumen. d.a Harvard MBA. e.great marketing skills.
a passion for people
t is common and acceptable for people to come in late or leave early from the marketing department's weekly meetings. This is an example of: a.team storming. b.a team norm. c.delegation. d.authority. e.task identity.
a team norm
Neva, a college student, has to achieve the highest grade in the class; otherwise she isn't satisfied with her work. According to McClelland's Learned Needs Theory, she has a high need for: a. achievement. b. power. c. satisfaction. d. responsibility e. affiliation.
achievement
According to the Cola Wars video, Pepsi made better use of the technological dimension of the environment by: a.showing the economical value of their product. b.using scientific instruments in their quality control process. c.advertising on TV. d.improving their manufacturing process over Coke's. e.buying old beer bottles to put their Pepsi in.
advertising on TV
A company is particularly concerned about pending legislation in Congress that would further regulate their organization. Because it could hurt the company, this legislation would be classified as: a.an external threat. b.an external weakness. c.an external opportunity. d.an internal strength. e.congressional chaos.
an external threat
A company has extremely creative employees who, in the opinion of the organization, keep the company ahead of the competition. The creativity of these employees would be classified as a.an internal weakness. b.an external opportunity. c.a neutral factor. d.an internal strength. e.an external strength.
an internal strength
Which is NOT one of the keys to an organizational culture that fosters success? a.Consistency b.Artifacts c.Clear Mission d.Employee Involvement e.Adaptability Feedback
artifacts
Fiedler's Contingency Theory believes that if you're going to figure out if I'm a good leader you need to: a.assess who I am. b.assess how my team does. c.assess what I say. d.assess what I do.
assess how my team does
Weber felt one of the main advantages of a bureaucracy is that it: a.keeps the authority with a ruling class based on who you are, not what you know. b.bases promotions based on qualifications instead of heredity. c.keeps workers happy. d.increases efficiency. e.eliminates unnecessary motions.
bases promotions based on qualifications instead of heredity.
_____ is the process of determining how well other companies (not just competitors) perform business functions or tasks. a.Profiling b.Benchmarking c.Exploring d.Forecasting e.Budgeting
benchmarking
On Tuesday the Bethel women's soccer team beat St. Olaf with a score of 1-0. The box score shows they took 3 shots on goal and scored once, and St. Olaf took 10 shots on goal and didn't score at all. Compared to St. Olaf, Bethel was.... a. more efficient but not effective b. both more effective and more efficient c. more effective but not efficient d. neither effective nor efficient
both more effective and more efficient
Let's say a group of students from Lissner were sitting around coming up with ideas for their homecoming cheer. They were throwing out all sorts of idea, no matter how wild, and building off each others' answers. They were: a.using the Delphi technique. Incorrect b.using dialectical inquiry. c.using a nominal group technique. d.using devil's advocacy. e.brainstorming.
brainstorming
A organization that exercises control on the basis of knowledge, expertise, or experience is a: a.scientific organization. b.bureaucracy. c.Gantt company. d.constructive community. e.virtual company.
bureaucracy
I was talking to a business student about his summer internship and they said it was difficult because the company didn't really have a set job for him to do, so most days he had no idea what he was suppose to be working on. He also had a hard time figuring out who to go to in the company to ask his questions to, especially since most of the employees were working remotely. Which of our chapter 2 theories would be most disappointed in this company? a. scientific management b. bureaucratic management c. human relations management d. administrative management
bureaucratic management
Last semester I moved to a larger classroom so more students could enroll in this course. That was in order to expand: a. standards. b. benchmarking. c. quality. d. capacity. e. inventory.
capacity
According to the Boston Consulting Group matrix, the _______ tends to be a very profitable business, and the money earned there can often be funneled to other areas of our business. a.star b.cash cow c.cat d.question mark Feedback
cash cow
Quick Trade, Inc., a global brokerage company, currently has the largest market share in a rapidly growing market. If Quick Trade's business were to face a declining market growth, it may need to be reclassified as a: a.question mark. b.star. c.dog. d.cash cow.
cash cow
Let's say that when Melissa, an employee who works at the Land O'Lakes plant in Lincoln, Nebraska, wants to produce a new brochure she has to work through the communications and marketing department at their headquarters here in Arden Hills for approval. This would indicate a high degree of: a.unity of command. b.delegation. c.decentralization. d.organizing. e.centralization
centralization
_________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior. a. Counseling b.Motivating c. Supportive d. Coaching e. Guidance Feedback
coaching
When Rubberstamp Productions, a previously small-time production house, grew in size, the first thing its chief executive officer (CEO) did was establish a set of guidelines that detailed all the principles, standards, and procedures to be followed in the company's line of business. The CEO set specific standards on topics ranging from treatment of coworkers to protecting the environment to maintenance of financial records. This scenario illustrates that the CEO developed a _______. a.performance appraisal document b.cognitive map c.code of ethics d.database of employee records
code of ethics
A manager told her employee that she needed to start doing things the new way or she could be fired. She was using ____ to reduce resistance to change by using formal power and authority to force the employee to change. a.results-driven change b.a change agent c.organizational development d.separation e.coercion
coercion
Linda is a manager of a local restaurant. She wants to introduce a new loyalty program that she thinks will improve customer satisfaction. She wants to convince her team to get on board with her idea without being forced into it. In this case, which type of conflict will be most healthy? a.Intrapersonal conflict b.Cognitive conflict c.Behavioral conflict d.Affective conflict Feedback
cognitive conflict
Which of the following statements regarding cohesiveness is true? a.Cohesive groups engage in less cooperative behavior. b.Cohesive groups have lower turnover. c.Cohesive groups have trouble retaining their members. d.High group cohesiveness equates to low team motivation. e.Cohesive groups are always better-performing groups.
cohesive groups have lower turnover
____ is the extent to which team members are attracted to a team and motivated to remain with it. a.Synergy b.Accommodation c.Cohesiveness d.Autonomy e.Empathy Feedback
cohesiveness
The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work. a.profit sharing b.piecework plans c.compensation d.job evaluation e.ESOPs
compensation
The president of any company needs the ability think strategically, with a broad, long-term view of the company and the industry. This is a a.functional skill. b.technical skill. c.human skill. d.vertical skill. e.conceptual skill.
conceptual skill.
One of Mary Parker Follett's main contributions to business was the understanding of how to manage ____. a.conflict. b.project schedules based on time. c.the social interactions of workers. d.bureaucracies. e.the company as a whole.
conflict
The term ____ refers to the degree to which someone is organized, hard-working, responsible, persevering, thorough, and achievement-oriented. a.agreeableness b.emotional stability c.locus of control d.empathetic e.conscientiousness
conscientiousness
IKEA sells almost all of its furniture needing to be assembled at home. This means that it takes significantly less room in shipping and at the store, can be easily stacked in their warehouse-style store, and requires no assembly by their employees. As a consumer, you are going to see this efficiency reflected in lower prices. IKEA follows which of Porter's 3 strategies? a.Price Driver b.Differentiation c.Focus d.Efficient Supplier e.Cost Leadership
cost leadership
When The Home Depot opened stores in Canada, it ran a series of ads featuring an animated hammer that showed that the U.S.-based home improvement store had the lowest prices. According to Michael Porter, which of the following positioning strategies did The Home Depot adopt? a.differentiation b.repositioning c.diversification d.focus e.cost leadership
cost leadership
What do CRM's help organize? a.Financial and Accounting Information b.Salaries c.Ongoing Projects d.Customer data e.Employee Information Feedback
customer data
According to Sue and Candice in the Boulder, CO location of Camp Bow Wow, one of their most difficulty thing is balancing effectiveness and efficiency in (1 is right, the other 3 I totally made up and weren't in the video at all--the main point of this question is to see if you watched the video for chapter 1): a.customer service: interacting with dog owners at check in/pick up to make them feel special but keeping the line moving. b.marketing: they've just put marketing posters on all public busses and are waiting to see if it provides results. c.hiring: they like to fill jobs within 1 week of posting them. d.supplies: buying the right type of dog food for a wide range of dogs.
customer service: interacting with dog owners at check in/pick up to make them feel special but keeping the line moving.
Which term refers to the process of discovering unknown patterns and relationships in large amounts of data? a. data encryption b. secure sockets layer c. data mining d. authentication
data mining
A main disadvantage of Scientific Management is that it: a.was hard to fund during the Great Depression. b.was ineffective. c.dehumanized the workers. d.focused on the organization as a whole and ignored the individual jobs.
dehumanize the workers
According to Situational Leadership, a ____________ leadership style represents low task behavior and low relationship behavior. a. Empowering b. Autonomous c. Decentralized d. Delegating
delegating
A mission statement is different than a strategic goal because it is: a.shorter term. b.confidential. c.longer. d.designed for an external audience.
designed for an external audience
Maslow's Hierarchy assumes that people have different needs at different stages in their life. McClelland's Acquired/Learned Needs Theory: a.disagrees; people's needs are stable over time. b.agrees. c.disagrees; all people have the same needs.
disagrees; people's needs are stable over time. b.agrees.
A large meat packing plant in Worthington, MN has over 2,000 employees who speak over 60 native languages. This is an example of ____. a.affirmative action b.diversity c.organizational structures d.acculturation e.cultural organization
diversity
Bethel has one department called the College of Arts and Sciences and the College for Adult and Professional Studies. This indicates Bethel is departmentalized: a.functionally. b.divisionally.
divisionally
The three formal communication channels in organizations are categorized as ___________. a. hierarchical, functional, divisional b. upward, dyadic, grapevine c. horizontal, vertical, grapevine d. downward, horizontal, upward
downward, horizontal, upward
In 2002, GM knew that their cars had a faulty ignition system but went ahead with production anyway since changing it would be a really large cost. This is an example of a company operating in the __________ level of social responsibility. a.discretionary b.economic c.ethical d.temporal e.legal
economic
The factory you work for goes through a lot of ear plugs. You've been tasked with deciding how many you should order at a time to get the best prices and also minimizing holding costs. What do you use to figure it out? a.Materials Requirement Planning b.Six Sigma c.Total Quality Management d.Just-in-Time e.Economic Order Quantity
economic order quantity
Operations management is usually most concerned with a.economics. b.effectiveness. c.employee satisfaction. d.efficiency. e.empowerment. Feedback
efficiency
___________ means permanently passing decision-making authority and responsibility from managers to workers. a.Worker enrichment b.Empowering workers c.Energizing workers d.Worker substitution e.Job rotation Feedback
empowering workers
Producing milk is a simple business that has experienced few environmental changes. This means it has a low level of: a.environmental complexity. b.visual artifacts. c.punctuated equilibrium. d.resource scarcity. e.environmental intensity.
environmental complexity.
According to ____, people will be motivated when they perceive they are being treated fairly. a.Alderfer's ERG Theory b.expectancy theory c.equity theory d.reinforcement theory e.Maslow's Hierarchy of Needs Feedback
equity theory
Which of these is NOT an advantage of teams: a.more employee flexibility b.better job satisfaction c.better decision making d.better customer satisfaction e.everybody works harder in a team
everybody works harder in a team
One of our business alums, Sarah, is currently (temporarily) living and working in South Korean, although the US is her native country. She would be called a _____. a.ASEAN employee. b.expatriate. c.dual-career employee. d.strategic alliance. e.adventurer.
expatriate
Coaches of professional teams are often promised a large bonus if they lead the team to the playoffs and/or a national championship. Which motivation theory tries to evaluate if the coach will see this as motivating? a.Expectancy theory b.Content theory c.Equity theory d.Acquired needs theory e.Two-factor theory
expectancy theory
Ryan is curious about how much he makes as an auditor for Deloitte versus how much his friends makes as an auditor for EY; the same job at different companies. This is an example of: a.curiosity. b.external competitiveness. c.internal alignment. d.development. e.external alignment.
external competitiveness
Culture doesn't really have an impact on employee behavior or organizational performance. a.False b.True
false
An accident at Millwood Oil Refinery severely injured two workers. The company is conducting an investigation to understand what went wrong. In this scenario, Millwood Oil Refinery is using the mechanism of _____. a.feedforward control b.proactive control c.reactive control d.concurrent control e.feedback control
feedback control
You stop in at Cub Foods to buy a donut from the bakery section. As you are paying for it, you think to yourself: "That is one fewer donut that Cub has in its _________ ". a.work-in-process inventory. b.raw materials inventory. c.stockout. d.component parts inventory. e.finished goods inventory.
finished goods inventory
Keenan is working on a paper for a class. He is really enjoying the topic and is doing well writing the paper. In fact, one day he became so absorbed in writing the paper that time just flew by and he wrote for 2 hours longer than he thought he did. This is an example of the psychological state of _________. a.flow. b.innovation. c.streaming. d.design iteration. Feedback
flow
In our Cola Wars video, we knew that the Great Depression was in the _________ environment because it affected everyone in all industries. a. customers b.national c. industry regulations d. specific e. general
general
Management is defined as: a.always being right b.telling other employees what to do c.getting work done through others d.being more important that others
getting work done through others
The purpose of trade barriers like tariffs and quotas is to: a.enable peace and security in a globalized world. b.reduce political risk from global business. c.provide a stable currency and price stability. d.encourage trade between countries. e.give an advantage to US companies by decreasing international competition or making the cost of imports higher.
give an advantage to US companies by decreasing international competition or making the cost of imports higher.
Kamala Harris is the first woman elected to either the position of President or Vice President. This is anticipated to be a step toward reducing the ___________, an invisible barrier that prevents women and minorities from advancing to top organizational jobs.. a.organizational roadblock b.diversity bottleneck c.missing rung d.missing key e.glass ceiling
glass ceiling
H&M is a Swedish-based clothes retailer. They have stores in 30+ countries and they carry the same products worldwide. This is an example of: a.global adaptation. b.franchising. c.global consistency d.local adaptation. e.joint ventures.
global consistency
Sometimes when a team has been together so long they start to have the same ideas and perspectives. They also sometimes just agree with each other so that they'll be liked. This is called: a.team development. b.cohesiveness. c.accommodation. d.a team norm. e.groupthink.
groupthink
For one of your assignments for chapter 12, you took the IAT. It is designed to measure your reaction time in matching pairs of things that your mind believes are more likely to go together (fast reaction time) or don't go together (slower reaction time). The purpose of the IAT is to: a.predict the likelihood that you'll be a good team leader. b.help identify your stereotypes or biases. c.measure your position on the "Big 5" personality scales. d.help recognize the difference between cognitive and affective conflict.
help identify your stereotypes or biases.
Which of these is the most recent idea (came last chronologically)? a. human relations management b. bureaucratic management c. administrative management d. scientific management
human relations management
One of the things I'm involved with at Bethel is ensuring all incoming students are registered for their first semester classes. Over the years, we've made small changes to gradually improve the process. This is an example of: a.incremental change. Correct b.discontinuous change. c.transformational change. d.reengineering.
incremental change
Patterns of innovation over time that can create sustainable competitive advantage are called ____. a.results-driven change b.innovation streams c.cyclical inventions d.organization development e.innovation maps
innovation streams
In your supplemental book, Brian said the drive-through window employee (Carl) shouldn't use how many cars he serves each hour as his measurement because: a.it wasn't people-related. b.it was everyone's measure. c.each car bought such different amounts of food. d.it was outside of his control. e.it was not easy to measure.
it was outside of his control
The __________ inventory system, where we try to hold our inventory levels close to zero has been really in the last decades. We've seen some problems with it through COVID-19, though, when companies haven't been able to get the supplies they need delivered and they don't have any on hand to use. (Think masks and other PPE) a.Six Sigma b.economics order quantity c.just-in-time Correct d.material requirement planning e.total quality management
just-in-time
One of the keys to a Force-Field Analysis is to: a.use it only for transformational change and not incremental change. b.look at the change from as many perspectives as possible. c.increase exports. d.recognize the need for an intervention. e.recognize its role in international trade agreements.
look at the change from as many perspectives as possible.
Which type of departmentalization needs the best and most skilled managers to run effectively (mostly due to their complexity and high need for coordination)? a.Product b.Geographical c.Functional d.Customer e.Matrix
matrix
Your book gave the example of Procter & Gamble, where a manager on the Pampers team reports to both a head of Baby Care and a head of Marketing. This is an example of ________ departmentalization. a.Product b.Matrix c.Geographical d.Functional e.Customer
matrix
Company X wanted to start using a different supplier for one of their main parts. They looked at every single possible supplier on the market, gathered complete information on all the choices, and choose the optimal supplier. They were ________ in their decision making. a.maximizing b.satisficing c.efficient d.optimizing e.ineffective. Feedback
maximizing
Bethel is most likely to ensure our donors are told about our: a. Mission statement b. Tactical goals c. Strategic goals d. Operational goals
mission statement
A manager regularly reads the Wall Street Journal to keep up to date with what is happening in the business environment. The manager is performing the role of a _______. a.disseminator b.liaison c.negotiator d.leader e.monitor
monitor
Students choosing to go to Chapel, thus encouraging other students to attend, is an example of ____________? a.Bureaucratic Control b.The Covenant c.Normative Control d.Brainwashing e.Six Sigma
normative control
On a day to day basis, we focus on completing our _______ goals, which will in turn mean that we fulfill all our other goals. a. mission b. operational c. tactical d. strategic
operational
According to Chester Barnard, two students working together on a class project could be defined as a(n): a.organization. b.meritocracy. c.business. d.bureaucracy. e.science.
organization
My coworker Jake and I are on a project team together. We met to divide up some responsibilities to determine what things would be part of his job and what would be part of my job. What management function does this represent? a.Controlling b.Organizing c.Strategizing d.Leading
organizing
During COVID, more employees have been working from home and their managers aren't there to directly supervise. That means they have relied more on ________, a control method that measures the results of managers' and workers' efforts instead of measuring how much time they spend doing it. a. behavioral control b. normative control c. concertive control d. output control
output control
Which of these believes that the leader CAN change how they lead? a.Leadership traits theory b.Leadership behavior theory c.Fiedler's Contingency Theory d.Path-Goal Theory
path-goal theory
_______ is the process by which individuals attend to, interpret, and retain information from their environments. a. Participative communication b.Comprehension c. Passive listening d. Perception e. Active hearing Feedback
perception
At the end of the semester you will complete IDEA evaluations providing feedback about your experience in this class. My manager will review them to see if I did a good job or not. This is a form of ________. a.development. b.selecting. c.job analysis. d.compensation. e.performance management.
performance management
Brian has decided to work hard to get the 94% test average so he doesn't have to take the final. This is an example of the management function of: a.motivating. b.organizing. c.planning. d.leading. e.controlling.
planning
When we opened our new business during the first week of class, we discussed a variety of factors regarding the location, setup, and goal of George's Chicken & Mac n' Cheese What we were doing? a. planning b. wasting time [Hint, this one is definitely wrong...] c. aligning d. organizing e. selecting
planning
This summer, when the US and allied forces left Afghanistan, the government there fell to the Taliban who is now ruling the country. This is an example of _________ for the companies with offices in Afghanistan. a. political uncertainty b. national culture c. policy uncertainty d. satisficing
political uncertainty
In both in the book and in class we talked about the 4 different categories of workplace deviance. Which is not one of the 4 types? a.Production deviance b.Property deviance c.Personal aggression d.Political deviance e.Profit minimizing
profit minimizing
During his presidency, Trump's trade policies largely came from a position of _________, which is defined as a government's use of trade barriers to shield domestic companies and their workers from foreign competition. a.local adaptation b.customs classifications c.regional trading zones d.protectionism e.direct foreign investment
protectionism
QT.com, is a website where investors can trade stocks at very low rates. As a business, it has less than one percent market share but it faces a very high market growth rate. It can be classified as a: a.question mark. b.dog. c.star. d.cash cow.
question mark
In addition to my Diet Coke addiction, I also like Fresca. At the beginning of the pandemic, Coca-Cola had a hard time getting enough aluminum cans for all their products. They decided to temporarily halt production of smaller beverages like Fresca in order to put all the cans they did have to their better selling products of Coke/Diet Coke. They did not have enough __________ inventory. a. work in process b. concurrent c. finished goods d. TQM e. raw materials
raw materials
Fielder believed leadership situations vary because of three things. Which is NOT one of the three? a.Leader-Members Relations b.Task Structure c.Position Power d.Readiness Level
readiness level
Some years Trout Lake Camp has a table in the commons to try to find students to work there over the summer. This is: a.developing. b.training. c.selecting. d.HR planning. e.recruiting.
recruiting
As a pitcher, Abby was given advice about how to change one of her pitches. She has to remind herself often to throw the new way, or else she goes back to her old way of pitching. This is an example of: a.refreezing. b.unfreezing. c.change intervention. d.change readiness.
refreezing
In our class example we saw that General Mills significantly narrowed their product lines, selling off segments like Izod and Eddie Bauer and keeping product lines that are all food-based. Their portfolio can now be classified as: a.competency acquisition b.an integrated acquisition c.differentiation d.unrelated diversification e.related diversification
related diversification
One of the important things to do in change is to determine the things that drive the change and the _____ that hinder or block change. a.change forces b.resistance forces c.interventions d.magnitudes e.barrier forces
resistance forces
Ferrero Group buys approximately 25% of the world's hazelnut production to make their Nutella (the food spread that is pretty much chocolate in a jar). Now that other companies are also making a similar hazelnut spread to compete with Nutella, the availability of hazelnuts is shrinking and the price is skyrocketing. To combat this ___________, the Ferrero group bought the largest hazelnut producer in the world to try to ensure their supply. a.stable environment b.business confidence c.punctuated equilibrium d.resource scarcity e.complex environment
resource scarcity
To understand if two firms would be classified as direct competitors, you would look at a combination of their marketing commonality and their __________. a. resource similarity b. location c. leadership teams d. products
resource similarity
Which of these is not one of the pieces of SMART goals? a.Timely b.Measurable c.Specific d.Responsible
responsible
n class we discussed the progress and change in the audio industry over the years. The innovation from tapes to CD's to streaming with flat, slow change and rapid, vertical change is an example of _________. a.s-curve innovation b.design substitution c.technological lockout d.technological singularity
s-curve innovation
____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative. a.Availability bias b.Negative frame c.Satisficing d.Optimizing e.Maximizing
satisficing
Which management idea first introduced the idea of pay for performance - that if employees meet pre-established levels of productivity they were paid more money? a.Human Relations Management b.Operations Management c.Administrative Management d.Scientific Management e.Bureaucratic Management
scientific management
____ is the process of gathering information about job applicants to decide who should be offered a job. a.Pool enrichment b.Job validation c.Job inventorying d.Selection e.Recruiting
selection
A casual jogger noticed that the San Diego Zoo was prohibiting people in motorized wheelchairs from viewing the zoo's baby panda and saw nothing wrong with this policy. Another zoo patron, who uses a wheelchair, saw the notice and felt he was being discriminated against because he could not access the panda site. This is an example of _________. a. closure b. attribution c. jargon d. defensive bias e. selective perception
selective perception
Fiedler's Contingency Theory was important because it showed us that leaders are more effective when their leadership style is matched with the _________. a.organization. b.mission. c.situation. d.team. e.strategy.
situation
____ occurs when workers withhold their efforts and fail to perform their share of the work. a.Mental atrophy b.Self-limiting behavior c.Social loafing d.Stonewalling e.De-forming
social loafing
________ is higher in large teams than it is in small teams. a.Cohesiveness b.Social loafing c.Adjourning d.Accountability
social loafing
Dominos Pizza currently states that if your curbside pizza order isn't delivered to your car within 2 minutes of being ready, you'll get a free one. From a control perspective, this is their: a.regulation cost. b.subjective control. c.benchmark. d.corrective action. e.standard.
standard
Maltone Corporation expanded its international business. To determine its success, the company compares its current export data to its export data from 2012, the year that marked the company's highest export sales. In this case, Maltone Corporation is using its 2012 export data as a(n) ________. a. threshold b. standard c. variance d. objective
standard
When you read the book of Nehemiah, you learned about how he rebuilt the walls of Jerusalem. It was a major initiative, that took the whole nation to accomplish, but it was actually able to be accomplished in a fairly short time frame. It also wasn't the ultimate thing God was trying to do through Nehemiah. At which level in our planning levels was building the wall? a.Mission b.Operational Goal c.National Goal d.Focus Level e.Strategic Goal
strategic goal
The USA decides to charge a tax of $300 per ton on imported steel. This is an example of a: a.tariff. b.quota. c.embargo. d.subsidy.
tariff
________ are the specialized procedures, techniques, and knowledge required to get a job done. Select one: a.Conceptual skills b.Planning skills c.Technical skills d.Human skills
technical skills
Which of the following would be a component of Red Robin (the hamburger restaruant)'s general environment? a.the US inflation rate b.local zoning laws that designate the appropriate distance from a residential district that a restaurant can be located c.consumers who will drive miles out of their way to eat a burger d.boycotts by the Chicago organization of People for the Ethical Treatment of Animals (PETA) e.meat processing companies that provide its ground beef
the US inflation rate
Theo Chocolate measures its value to society by: a.the ability to provide low cost goods. b.none of the above. c.the company's impact on consumers, farmers, and the natural environment d.the ability to maximize profits. e.the efficiency of its chocolate making process.
the company's impact on consumers, farmers, and the natural environment.
The basic control process of business begins with ____. a.the comparison of actual performance to expected performance b.determining what corrective action will be if actual performance does not equal or exceed expected performance c.the establishment of clear standards of performance d.benchmarking e.measuring how you're doing
the establishment of clear standards of performance
Bureaucratic and Administrative Management philosophies tend to focus on: a.time and motion studies. b.the organization as a whole. c.individual tasks. d.efficiency. e.showing how satisfied workers produce more. Feedback
the organization as a whole.
An advantage of a buy strategy for expanding our portfolio is that: a.we get to establish the culture, mission, and values from day 1. b.it is cheaper up front. c.there are already existing products and sales, causing an immediate revenue stream. d.it allows us to divest our dogs.
there are already existing products and sales, causing an immediate revenue stream.
Goals and plans tend to be set from the ______________ and implemented from the _____________. a.plants; corporate headquarters b.top down; bottom up c.top down; top down d.bottom up; bottom up e.bottom up; top down
top down, bottom up
The United States--Mexico--Canada Agreement (USMCA) is an example of a __________, which is designed to facilitate increased trade between the three member countries. a.franchises b.trade subsidy c.trade barrier d.trade agreement
trade agreement
Abbie is an just took a job completing tax returns for clients. In order to complete the returns her boss showed her how to use a computer software package. This is an example of: a.development. b.training. c.selecting. d.performance appraisals. e.360-degree feedback.
training
I heard a student say "she's really outgoing, so I'm sure she'd be a good leader". They were relying on the ________ theory of leadership to make this assessment. a.path-goal b.situational c.contingency d.consideration e.trait-based
trait based
With surface-level diversity, differences are immediately observable, easy to measure, and ____. a.irrelevant to work behavior b.time-activated c.typically unchangeable d.culturally specific e.a negative way of bundling employees Feedback
typically unchangeable
When Red Arc Enterprises, a shipping company, was thinking about merging with a larger shipping company, there was a strong resistance to change among the employees of Red Arc. When the CEO of Red Arc got to know of this, he met everyone and explained why the change was necessary and how it could serve to benefit everyone. According to Kurt Lewin, Red Arc is in the ______ stage of managing organizational change. a.refreezing b.change intervention c.unfreezing d.change remediation
unfreezing
Prior to Scientific Management, most workers: a.were protected by really strong unions. b.used their own tools and did their job however they wanted to (including how fast they wanted to). c.were very efficient. d.applied the scientific method to business. e.were encouraged to socialize with each other so they would like their jobs more. Feedback
used their own tools and did their job however they wanted to (including how fast they wanted to).
_____ is the customer perception that the product quality is excellent for the price offered. a.Effectiveness b.Value c.Utility d.Performance e.Productivity
value
Jack is being promoted into a management position. He will now be supervising 5 employees, all of whom work remotely from their home (actually they don't even all live in the same state). Your book would define this as a __________, something that is much more common now with COVID. a. virtual team b. cross-functional team c. self-managing team d. self-designing team
virtual team
A SWOT (situation analysis) falls during which part(s) of planning? a. Where we want to be tomorrow b. Where we are now c. How we're going to get there d. It is in all 3 parts of planning.
where we are now
Functional departmentalization involves organizing: a.work and workers into separate units responsible for doing business in particular geographic areas. b.work and workers into separate units responsible for producing particular products or services. c.work and workers into separate units responsible for particular kinds of customers. d.work and workers into separate units responsible for particular business operations or areas of expertise.
work and workers into separate units responsible for particular business operations or areas of expertise.
which is NOT an advantage of satisficing in decision making? a.It is efficient. b.You can choose the absolute best option. c.It is a realistic way to make decisions. d.Your selection meets your needs.
you can choose the absolute best option
We said one of the disadvantages of internal recruiting is that: a. it reduced your training time. b. you can't expand the skills of your team this way. c. employees like growth opportunities. d. it is risky because you don't know the applicant well.
you can't expand the skills of your team this way.
