Project Management Chapter 11

Researchers have found that high-performance teams have norms for team interaction. Which of the following is NOT one of those norms? Hard work does not get in the way of having fun. No information is shared outside the team unless all agree to it. It is acceptable to be in trouble, but not to surprise others. When a decision has to be made, everyone should agree before moving forward. There is no tolerance for bulling a way through a problem or issue.

when a decision has to be made, everyone should agree before moving forward

When not going through normal protocols of the parent organization becomes habit and results in rejection of policies and procedures, this is known as which of the following project pitfalls? Groupthink Going native Bureaucratic bypass syndrome Projectitis The privileged parameter

Bureaucratic bypass syndrome

During which stage of team development is high performance not a top priority and attention is devoted to wrapping up the project? Norming Storming Performing Adjourning Forming

adjourning

The essential qualities of an effective vision include all of the following EXCEPT All team members have the same vision. the vision should be communicated to all. the vision has to make strategic sense. there should be a passion for the vision. the vision should be a source of inspiration to others.

all team members have the same vision

All of the following have been found to be good for running effective project meetings EXCEPT start meetings on time regardless of whether everyone is present. allow a time period for socializing to support the development of a team identity. thoroughly document all decisions. prepare and distribute an agenda prior to the meeting. identify an adjournment time.

allow a time period for socializing to support the development of a team identity

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict. eliminate control mediate arbitrate encourage

control

The biggest challenge to managing a virtual project team is getting reports and technical information communicated. developing trust and establishing effective patterns of communication. enforcing deadlines. dealing with team members in different time zones. being able to contact team members immediately when there is a problem.

developing trust and establishing effective patterns of communication

When dysfunctional conflict is identified, one of the ways to deal with it is to impose an arbitrated solution. show understanding and support. escalate it up the management chain. hush and hide the dysfunctional conflict. encourage the conflict.

impose an arbitrated solution

________ rewards typically should be used only when everyone on the team recognizes that a member is deserving of special recognition. Individual Group Project Program Monetary

individual

Which of the following conditions is not conducive to the creation of high-performance teams? There are 10 or fewer members per team. Members are assigned to serve on the project team. Members serve on the project from beginning to end. Members are part of an organization culture that fosters cooperation and trust. Members report solely to the project manager.

members are assigned to serve on the project team

The use of meetings outside of accepted work hours to get a project back on schedule is an example of ______ reinforcement to motivate project performance. positive negative neutral creative substantial

negative

During which stage of team development do close relationships develop and the group demonstrates cohesiveness? Norming Storming Performing Adjourning Forming

norming

Project managers play a key role in developing high-performance project teams. Which of the following is NOT a contributing factor to this role? Conduct project meetings Recruit team members Manage a reward system Manage conflict Report progress to top management

report progress to top management

The main source of conflict in the delivering stage of the project life cycle is __________. priorities schedules workforce technical procedures

schedules

During which stage of team development do members accept that they are part of a project group but resist the constraints that the project and the group put on their individuality? Norming Storming Performing Adjourning Forming

storming

Teams that are able to use identified individual talents to meet a projects' given needs is a common characteristic of resource allocation. scheduling. synergy. budgeting. storming.

synergy

Research indicates that high-performance project teams are much more likely to develop under certain conditions. One of these conditions is that members report solely to __________. their line manager the project manager the team leader the project leader the chief operating officer

the project manager

An image a project team holds in common about how the project will look upon completion, how they will work together, and/or how customers will accept the project is known as a __________. It is a less tangible aspect of project performance. vision identity characteristic ritual discipline

vision

Experienced project managers understand the value of having team members ________ the project as opposed to appointing team members. volunteer for coerced into suggested by superiors for invited to asked to join

volunteer for

The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision? What departments will the team need to interact with during the project? What are the specific roles and responsibilities of all the participants? Who will generate and distribute reports? How will changes be documented and evaluated? How will progress

what are the specific roles and responsibilities of all the participants