Project Management Practice Quiz - Chapter 6

Which of the following is an example of a measurable goal? Select all that apply.

-Achieve a 20% improvement in customer satisfaction ratings based on post-support survey results -Increase product revenue by 5%

Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors. What can help prevent project scope creep in this scenario? Select all that apply.

-Create a plan for dealing with out-of-scope requests. -Get clarity on project requirements. -Make project plans visible.

What are some tactics to handle external scope creep? Select all that apply.

-Define the project's requirements. -Suggest alternative solutions to your customer's or stakeholder's proposed changes.

Which of the following are objectives and key results (OKRs) development best practices? Select all that apply.

-OKRs are a resource that should be linked to the project plan. -Key results should be tactical and specific. -Objectives should be motivational and inspiring.

Suppose that you're starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success?

-Show the client the details of what you're going to create and how much it will cost. -Ask for constructive criticism on the initial product proposal. -Set ground rules and expectations for client involvement once the project begins.

Which of the following are examples of key results? Select all that apply.

-Successfully process 50 online orders -Increase the number of website visitors by 25%

Which three questions should you ask yourself to make a goal specific?

-What do I want to accomplish? -Where should it be delivered? -Who is involved?

As a project manager, you're using the SMART criteria to craft goals for your team. During the process, you create goals that are a little challenging, but also encourage growth. In this instance, which SMART criteria are you using?

Attainable

What's a strategy to determine if a goal is attainable?

Break down the goal into smaller parts

Which of the following best describes scope creep?

Changing a project after it begins

How will you quantify if you're landing a project at its intended goal?

Check if the project meets the initial success criteria

What can you do to determine if a goal is relevant?

Consider if the goal matches the organization's other needs and priorities.

Which two of the following are examples of success criteria?

Deliver training to all appropriate teams to ensure at least 98% of the teams are using the new tool. Meet company-wide objective of $50M in revenues.

Which of the following best describes the difference between in-scope and out-of-scope?

Items within the project boundaries that are contributing to the project's overall goal and items that are not

What is part of a project launch?

Presenting the final deliverable to the client.

A designer on your project team suggests making changes to the product's logo just prior to launch. What's a strategy that could help avoid this internal scope creep?

Remind the designer about the project's scope and the effects of internal scope creep.

Which of the following indicate whether a project manager accomplishes what they set out to do?

Success criteria

Which scenario demonstrates project landing?

The project manager checks back on the project in five years to see if the training program produces a 20% increase in the county's recycling rate.