QUALITY MIDTERM (Weeks 1-6)
(WK4) What principle states that 80% of problems are due to 20% of the causes?
80/20 Rule - Pareto Diagram
(WK2) Which rule specifies that 85% ofthe cost of quality is a management problem?
85/15 Rule
(WK1) What type of measurement describes how close points are to the correct or true value?
Accuracy
(WK4) It refers to how close points are to the true or correct value
Accuracy
(WK1) What is the best desired quality measure or outcome?
Accurate and Precise
(WK2) Which step involves standardization and consolidation for the next stage of planning?
Act
(WK4) Which brainstorming tool helps classify large numbers of ideas or data into organized groups?
Affinity Diagram
(WK4) It can be utilized to structure and group the result of a root cause analysis in the Perform Quality Assurance process to decide if a change to quality policies, procedures, and standards is necessary
Affinity Diagrams
(WK2) During which step do you assess the process and define factors of influence?
Analyze
(WK3) Inspection a) Prevention Function b) External Failure c) Internal Failure d) Legal Implication e) Appraisal Function
Appraisal Function
(WK4) You are looking at the project practices of comparable projects both in and beyond the performing organization to identify best practices
Benchmarking
(Wk2) What 4 sectors are awarded annually by the Malcolm Baldridge National Award for their performance excellence?
Business, Healthcare, Education, Non-Profit
(WK4) As a project manager, you want to ensure that appropriate quality standards and operational definitions are used for your products. In this context, which of the following tools or techniques would you use to achieve this objective? 1. Quality Audit 2. Process analysis 3. Quality control measurements 4. All quality planning tools and techniques A. Only 1 B. 1 and 2 C. 1, 2, and 4 D. All of the above
C. 1, 2, and 4
(WK4) What quality tool systematically identifies and graphically presents all possible causes of a problem?
Cause and Effect Diagrams (Ishikawa Diagram)
(WK2) Which step verifies results of actions taken?
Check
(WK2) Which concept describes the ongoing effort to improve products, services, or processes?
Continuous Improvement
(WK4) It is also known as Kaizen
Continuous Improvement
(WK2) During which step do you assure that improvements will sustain?
Control
(WK2) What searches for the point where benefits or revenue from improving quality equals the incremental cost of achieving it?
Cost Benefit Analysis
(WK4) You are computing the cost of the effort needed to implement quality and comparing it with the benefit of the quality
Cost Benefit Analysis
(WK1) Which work is more costly? Conformance to Quality or Non-Conformance?
Cost of Non-Conformance
(WK2) Which technique determines what costs are needed to ensure quality (example: prevention and appraisal costs)
Cost of Quality
(WK2) What should be directly related and integrated into the quality factors on a project?
Customer Feedback (VOC)
(WK3) You are working as a research assistant studying the growth of bacteria under different environmental conditions. Based on your experiments, you conclude that the longevity of bacteria increases as the temperature increases. What type of diagram can you use to illustrate your observation? a) Control chart b) Run chart c) Histogram d) Scatter diagram
D) Scatter diagram
(WK2) During which step in the Six Sigma model do you define the problem and objectives?
Define
(WK2) What is the most widely recognized quality award in the world, and the highest award for industrial excellence in Japan?
Deming Prize
(WK2) Which prize is given for both individuals and companies for their contributions and involvement in TQM?
Deming Prize
(WK4) You are using a statistical analysis for changing key product or process elements all at once to optimize the process
Design of Experiments (DOE)
(WK2) Which describes the action of departing from an established course or accepted standard?
Deviation
(WK2) Which step involves preparation, application and verification of the improvement project?
Do
(WK1) The performance measure of ______ questions if you are engaged in the right tasks.
Effectivity
(WK1) The performance measure of _____ is about getting work done faster, cheaper, and with less waste.
Efficiency
(WK1) What term best describes using people, processes, and hardware effectively? In other words, reducing efforts, expense and waste.
Efficiency
(WK1) Which of the 4 management levels of quality must satisfy customer needs for use?
Fitness for Use
(WK1) What type of requirements describe what a product is supposed to do?
Functional Requirements
(WK1) What category identifies features or technical characteristics of deliverables having the same functional use?
Grade
(WK4) It is a category that is used to distinguish the features or technical characteristics of items that have the same function.
Grade
(WK2) What is the international Organization that leads standardization work for the difference industries globally?
ISO
(WK1) This set of internationally accepted standards for quality management documents quality system elements to be implemented in order to maintain an efficient quality system. Known as ______-
ISO 9001
(WK2) What is the ISO standard name (or number) that focuses on "quality" management fundamentals on International level?
ISO 9001
(WK2) During which step do you identify and implement improvements?
Improve
(WK4) It is the examination of a worl product to determine whether it conforms to standards or not
Inspection
(WK2) Which management method involves bringing inventory down to zero or almost near a zero level?
Just in Time (JIT)
(WK2) Which method ensures that material, goods, and labor are scheduled to arrive or to be restocked exactly when needed during production?
Just in Time (JIT)
(WK4) Its goal is to bring inventory down to zero or almost near to a zero level.
Just in Time (JIT)
(WK1) Which approach creates continuous improvement based on the idea that small, ongoing positive changes can reap major improvements?
Kaizen
(WK2) Which principle supports that small changes bring big results?
Kaizen
(WK2) Which methodology focuses on the problems with the goal of improving performance?
Lean Six Sigma
(WK2) Which methodology removes defects by eliminating unnecessary steps in the process?
Lean Six Sigma
(WK1) Which methodology values defect prevention over defect detection and drives customer satisfaction by reducing unnecessary steps, waste, and cycle time?
Lean Six Signma
(WK1) Which quality attribute describes a project that is easy to maintain and support?
Maintainability
(WK2) Which award was established by Ronald Reagan in memory of his Commerce Secretary?
Malcolm Baldridge Award
(WK4) It refers to looking for the point where the benefits or revenue from improving quality equals the incremental cost to achieve that quality
Marginal Analysis
(Wk2) During which step do you ask what you need to improve and how to quantify that?
Measure
(WK1) What type of requirements describe how a product is supposed to be?
Non-Functional Requirements
(WK1) Which iterative four-step management methodology is used to control and continually improve processes and products?
PDCA (Plan-Do-Check-Act)
(WK4) Which type of chart helps identify and prioritize problem areas - illustrating causes of error that are most serious?
Pareto Diagram
(WK2) Which step in Deming's continuous improvement process helps identify the problem and its root causes?
Plan
(WK1) What type of measurement describes how close or exact a set of measurements are repeatedly to each other?
Precision
(WK4) It refers to how close or exact a set of measurements are to each other
Precision
(WK4) It involves keeping error out of processes using proper planning and design
Prevention
(WK4) It is a technique designed to help formulate contingency plans. The emphasis of it is to identify the consequential impact of failure on activity plans to create appropriate contingency plans to limit risks
Process Decision Program Charts (PDPC)
(WK1) The performance measure of ________ refers to producing more results with a given number of inputs.
Productivity
(WK1) What is the characteristics of a product or service that satisfy customer needs?
Quality
(WK4) It is the degree to which a set of inherent characteristics fulfill requirements.
Quality
(WK4) It is a structured independent process to determine if project activities comply with organizational and project policies, processes, and procedures
Quality Audit
(WK4) It is a structured tool, used to verify that a set of required steps has been performed
Quality Checklist
(WK1) Which project knowledge area ensures an organization, product, or service is consistent, meeting stakeholder expectations and outcome requirements?
Quality Management
(WK4) It describes specific details of project or product attributes and how the quality assurance and control processes will measure them.
Quality Metrics
(WK2) Which of the key elements of TQM is an indicator of motivation and forms the "roof" of your organization's structure?
Recognition
(WK1) Which quality attribute describes a product or component capable of being used again or repeatedly?
Reusability
(WK2) Which tool determines whether or not a project process is under statistical control (control; out-of-control)?
SPC (Statistical Process Control)
(WK4) What type of diagram predicts how change in an independent variable (cause) will change a dependent variable (effect)?
Scatter Diagram
(WK1) Which attribute describes when a product is secured from unauthorized access and modification, allowing for audits and controls?
Security/Auditability
(WK1) Which methodology measures the number of product defects and systematically figures out how to eliminate them by reducing variations in the process?
Six Sigma
(WK2) Which methodology focuses on the problem with the goal of reducing variations?
Six Sigma
(WK2) Which methodology removes defects by improving consistency in the process?
Six Sigma
(WK4) As a supervisor in charge, you are inspecting ten window in every one thousand
Statistical Analysis
(WK2) What should happen to quality improvement efforts when marginal cost spent on these improvements is no longer bringing revenue results?
Stop
(WK1) When a product is easy to test, simple and accessible, it passes which quality attribute?
Testability
(WK1) Which management approach emphasizes long-term success through customer satisfaction - where management actively participates in improving processes, products and services?
Total Quality Management (TQM)
(WK2) What is the comprehensive, organization-wide effort to improve the quality of products and services?
Total Quality Management (TQM)
(WK4) It is performed using Run Charts and involves using mathematical techniques to forecast future outcomes based on historical results
Trend Analysis
(WK2) True or False: The successful implementation of TQM requires its total integration into day-to-day operations?
True
(WK2) Which term best describes the actual condition that is entirely different from the expected condition?
Variation
(WK2) Which technique captures all customer requirements for a product, service or result?
Voice of Customer (VOC)
(WK1) What refers to the customers' statement on a product or service? In other words, capturing their voice, expectations, preferences or comments
Voice of the Customer (VOC)
(WK4) It refers to a technique for capturing all customer requirements for the product, service, or result which should be included as part of the project
Voice of the Customer (VOC)
(WK3) You are a project manager tasked with developing a new machine that will be used for producing a unique style of reusable pop-off bottle cap. You are working with the Quality team to identify potential quality issues with the machine during testing. When you collected the requirement from stakeholders, the manager of manufacturing explicitly stated that it was important for the number of defects to be kept to 2% or less. The sponsor asked for consistency and reliability in order to avoid machine and employee downtime. The CFO said that the machine needed to last a minimum of seven years without replacement. The customer's focus was on getting the bottle caps produced in time for the launch of a new product which uses the new caps. The team is currently assessing performance of the machine over time and would like to ensure that the measurements of each bottle cap produced are within the set limits. You collect quality metrics data for a number of bottle caps produced by the machine and would like to analyze the findings using an appropriate tool. Which tool is the most appropriate for this? a) A control chart as it will show whether the machine performance is stable and predictable b) A run chart; if the chart indicates a run, then you can use this to predict a trend in the data c) A Pareto chart as it will show which defects are the ones to focus on fixing d) A histogram as it shows the number of defects
a) A control chart as it will show whether the machine performance is stable and predictable
(WK3) Laboratory Measurements and Analysis a) Appraisal Function b) Prevention Function c) Legal Implication d) External Failure e) Internal Failure
a) Appraisal Function
(WK3) Field Testing a) Appraisal Function b) External Failure c) Legal Implication d) Internal Failure e) Prevention Function
a) Appraisal function
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. A continuous systematic approach to Quality Management creates steady growth and improvement to keep a company focused on its goals and priorities. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
a) Continuous Quality Improvement
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Sustaining quality levels is important too. You don't want to create quality solutions that are temporary. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
a) Continuous Quality Improvement
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. There may be opportunities to improve management processes during the life of the project or information that assists the management of future projects. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
a) Continuous Quality Improvement
(WK2) Prevention over inspection a) Crosby b) Deming c) Taguchi d) Ishikawa e) Juran
a) Crosby
(WK2) Eight quality management principles are defined within this standard. a) ISO 9000 Series b) Lean Six Sigma c) Kaizen d) Total Quality Management
a) ISO 9000 Series
(WK2) It is a collection of internationally accepted standards concerned with quality management. a) ISO 9000 Series b) Six Sigma c) Kaizen d) Total Quality Management
a) ISO 9000 Series
(WK3) You are working for a semi-conductor company. There have been several instances in the past week when a few circuits have not been giving accurate results. You have been assigned the task of determining the probable cause for the variations. Which tool would you use? a) Ishikawa Diagrams b) Control Chart c) Inspection d) Pareto Diagrams
a) Ishikawa Diagrams
(WK2) Product or service must satisfy the real need a) Juran b) Taguchi c) Deming d) Crosby e) Ishikawa
a) Juran
(WK3) Quality control Engineering a) Prevention Function b) Legal Implication c) Appraisal Function d) External Failure e) Internal Failure
a) Prevention Function
(WK3) Quality Training a) Prevention Function b) External Failure c) Legal Implication d) Appraisal Function e) Internal Failure
a) Prevention function
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Reviews start in this process and, they asses and identify these 3 possible outcomes: 1. Fit for purpose, 2. Correction needed, 3. Sub-standard and requires re-word and a repeated review a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
a) Quality Assurance
(WK5) In your project, you are doing a structured review to determine whether product activities comply with organizational and project policies. This is conducted as part of (a) _______, and is performed during (b) _______ process a) a) Quality audit; b) Quality Assurance b) a) Process analysis; b) Control Quality c) a) Quality Audit, b) Control Quality d) a) Process Analysis b) Quality Assurance
a) Quality Audit; b) Quality Assurance
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Repair defects a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
a) Quality Control
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. The 7 quality tools are heavily used to display gathered data. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
a) Quality Control
(WK3) A description of how a project management team should implement the overall intention and direction of an organization with regard to quality (as articulated by top management) is available in; a) Quality Management Plan b) Checklists c) Quality policy d) Operational definitions
a) Quality Management Plan
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Balance the needs of quality with scope, cost, time, risk, and satisfaction. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
a) Quality Planning
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Create additional project specific standards. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
a) Quality Planning
(WK2) It is a business process that allows companies to drastically improve their bottom line by designing and monitoring everyday business activities in ways that minimize waste and resources while increasing customer satisfaction. a) Six Sigma b) Total Quality Management c) ISO 9000 Series d) Kaizen
a) Six Sigma
(WK2) It is a core tool used in the improvement cycles to drive these projects. a) Six Sigma b) Kaizen c) Total Quality Management d) ISO 9000 Series
a) Six Sigma
(WK2) Quality should be designed into the product a) Taguchi b) Juran c) Ishikawa d) Deming e) Crosby
a) Taguchi
(WK2) Everyone in the organization is responsible for quality and is capable of making a difference in the ultimate quality of the product. a) Total Quality Management b) ISO 9000 Series c) Six Sigma d) Kaizen
a) Total Quality Management
(WK3) In Plan Quality process, you are using benchmarking as a tool to facilitate quality planning. In this context, which of the following statements about benchmarking is inaccurate? a) Uses only information from within the performing organization b) Generates ideas for improvement and provides a basis for measuring performance c) Compares actual or planned project practices to those of other projects d) Can be within the same or another application area
a) Uses only information from within the performing organization
(WK1) After joining as a stand-in project manager for an on-going project, you are informed by the team that certain features are being added to the deliverable which was not asked for by the customer, to earn customer appreciation. In this situation: a) You are concerned, because the project is gold-plating b) You are happy, because the project will exceed customer expectations c) You are worried that this is going to increase the project size d) You are undecided about the increase in the quality metrics of the project
a) You are concerned, because the project is gold-plating
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are graphically representing a process to determine where a process that is achieving a low quality result might be failing. a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
a) flow chart
(WK5) After performing quality control using checklists, the completed checklists should become part of the: a) organizational process assets b) project management plan updates c) project document updates d) lessons learned documentation
a) organizational process assets
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are using a bar chart to illustrate which causes of error are most serious and showing frequency of errors according to causes. a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
a) pareto chart
(WK4) Statistical sampling involves choosing part of a population of interest for inspection. In this context, which of the following statements on attribute sampling and variables sampling are accurate? 1. Attribute sampling shows degree of conformity. 2. Attribute sampling indicates that the result either conforms or does not conform. 3. Variables sampling indicates the result rated on a continuous scale. 4. Attribute sampling and variables sampling are done during Control Quality. a. 2, 3, and 4 b. 1, 3, and 4 c. 1, 2, and 4 d. 1, 2, and 3
a. 2, 3, and 4
(WK4) You are working as a project manager in an automobile company. Recently the government has amended the regulations to enforce stricter emission requirements for automobiles. As a project manager, you are concerned that your project quality norms may not satisfy the revised quality standards. So, you do an audit and try to remedy this problem though: a. Quality Assurance b. Quality Planning c. Quality Control d. Modifications to quality management plan
a. Quality Assurance
(WK4) You are the project manager responsible for developing a new type of soap. You decide to do a statistical sampling for this project. Statistical sampling surveys only a portion of the population of interest. If you had chosen to survey the entire population, which of the following is NOT a problem you would encounter? a. inaccurate data b. high cost c. extended timeline d. inadequate resources
a. inaccurate data
(WK5) Which of the following statements about Control Quality is accurate? Prevention refers to keeping errors out of the process, whereas inspection refers to keeping errors out of the hands of the customer. Attribute sampling determines whether the result conforms or not, and variables sampling determines the degree of conformity. Tolerances refer to a specified range of accepted results and control limits refer to thresholds, which can indicate whether the process is out of control. Control Quality is only performed during the Monitoring and Controlling phase of a project. a) 2, 3, and 4 b) 1, 2, and 3 c) 1, 2, and 4 d) 1, 3, and 4
b) 1, 2, and 3
(WK2) Your company has implemented ISO standards for quality. In this context, which of the following statements regarding quality is accurate? The objective of a quality audit is to compare project deliverables against the product requirements as defined in the WBS. Process analysis identifies the needed improvements from an organizational and technical standpoint. Control Quality is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. The Quality management plan describes how the project management team will implement the performing organization's quality policy. a) 1, 2 and 3 b) 2, 3, and 4 c) 3 and 4 d) 2 and 4
b) 2, 3, and 4
(WK3) Machinery Maintenance and Calibration a) Legal Implication b) Appraisal Function c) Prevention Function d) Internal Failure e) External Failure
b) Appraisal Function
(WK3) Procedure Checking a) Prevention Function b) Appraisal Function c) Legal Implication d) Internal Failure e) External Failure
b) Appraisal Function
(WK2) Conformance to specifications a) Juran b) Crosby c) Ishikawa d) Taguchi e) Deming
b) Crosby
(WK2) Plan-Do-Check-Act a) Ishikawa b) Deming c) Taguchi d) Juran e) Crosby
b) Deming
(WK3) Field Repair Work a) Legal Implication b) External Failure c) Prevention Function d) Appraisal Function e) Internal Failure
b) External Failure
(WK3) Processing Customer Complaints a) Appraisal Function b) External Failure c) Legal Implication d) Internal Failure e) Prevention Function
b) External Failure
(WK3) Returned goods from customer a) Prevention Function b) External Failure c) Appraisal Function d) Internal Failure e) Legal Implication
b) External Failure
(WK3) Bad word of mouth advertising a) Prevention Function b) External Failure c) Internal Failure d) Legal Implication e) Appraisal Function
b) External failure
(WK2) Outermost branches are the root causes a) Juran b) Ishikawa c) Taguchi d) Deming e) Crosby
b) Ishikawa
(WK2) 80/20 principle a) Deming b) Juran c) Taguchi d) Ishikawa e) Crosby
b) Juran
(WK2) Does the product or service satisfy the intended function or use? a) Taguchi b) Juran c) Deming d) Crosby e) Ishikawa
b) Juran
(WK2) Fitness for use a) Taguchi b) Juran c) Crosby d) Deming e) Ishikawa
b) Juran
(WK2) Waste come from unnecessary steps in the production process that do not add value to the finished product, while these proponents assert that waste results from variation within the process. a) Kaizen b) Lean Six Sigma c) Total Quality Management d) ISO 9000 Series
b) Lean Six Sigma
(WK3) Cost of quality' includes all costs incurred over the life of the product by investing in meeting requirements. In this context, which of the following is NOT a 'cost of quality"? a) Appraisal costs b) Opportunity costs c) External failure costs d) Cost of poor quality
b) Opportunity Costs
(WK1) Quality management complements project management, as both recognize the importance of: a) Exceeding customer expectations using additional features b) Providing customer satisfaction c) Decreasing total scope of ownership of the project d) Decreasing risks associated with outsourcing
b) Providing customer satisfaction
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Determine if project activities comply with organization and project policies, processes and procedures. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
b) Quality Assurance
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Identify required improvements in quality policies and procedures. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
b) Quality Assurance
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Perform internal quality inspection. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
b) Quality Control
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Determine how to measure to make sure standards are met. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
b) Quality Planning
(WK2) A disciplined quality process to develop near-perfect products and services. 3.4 defect, 99.99985%. a) Kaizen b) Six Sigma c) Total Quality Management d) ISO 9000 Series
b) Six Sigma
(WK2) Defects Per Million Opportunities (DPMO) is a primary metric that stands for, defects per opportunity is used instead of defects per unit to facilitate levels of complexity. a) Total Quality Management b) Six Sigma c) Kaizen d) ISO 9000 Series
b) Six Sigma
(WK2) Many defects are in a process and systematically figure out how to eliminate them. a) Kaizen b) Six Sigma c) Total Quality Management d) ISO 9000 Series
b) Six Sigma
(WK2) It is a management strategy to embed awareness to focus on finding ways to improve quality in all organizational processes. a) ISO 9000 Series b) Total Quality Management c) Six Sigma d) Kaisen
b) Total Quality Management
(WK3) In your pharmaceutical company, quality is an important criterion to determine project success. Which of the following is not an example of cost of nonconformance? a) Warranty b) Training c) Rework d) Loss of reputation
b) Training
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are using a tool for systematically identifying and presenting all the possible causes and sub-causes of a particular problem in a graphical format to examine if the proper process was followed or if processes must be improved. a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
b) cause and effect diagram
(WK3) The customer was not satisfied with the finished product's quality. The cost of poor quality can also be referred to as: a) rework cost b) failure cost c) opportunity cost d) cost of conformance
b) failure cost
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. Graphical representation of a process showing the relationship among process steps a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
b) flow chart
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. It is a bar chart that shows the distribution of data a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
b) histogram
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. This diagram is used to identify potential interdependencies that may exist between two variables a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
b) scatter diagram
(WK4) You are doing a quality audit for your project to identify all the gaps/shortcomings in your project. This is a part of: a. Plan Quality Process b. Perform Quality Assurance process c. Quality Management Plan d. Control Quality process
b. Perform Quality Assurance process
(WK4) In your project, you would like to generate ideas that can be linked to form organized patterns of thought about a problem. Which one of the following techniques would you use? a. force field analysis b. affinity diagrams c. nominal group techniques d. brainstorming
b. affinity diagrams
(WK4) You are determining whether the project activities comply with organizational and project policies. This will be done as part of: a. inspection b. quality audits c. quality improvement d. trend analysis
b. quality audits
(WK3) Just-in-time (JIT) manufacturing techniques are used by Japanese auto-companies to improve overall quality and decrease operational costs. In this context, which of the following statements related to JIT are correct? It emphasizes waste reduction. It eliminates costs related to material handling, storage, paperwork, and inspection. It emphasizes short term relationships with suppliers. It reduces inventory to minimal level. a) 1, 2 and 3 b) 1, 3, and 4 c) 1, 2, and 4 d) 2, 3, and 4
c) 1, 2, and 4
(WK2) In your organization, 3 sigma quality processes have been implemented. This means that there is a ___ % probability that any result will fall within the 3 sigma range. a) 95.4 b) 99.99 c) 99.7 d) 68.2
c) 99.7
(WK3) You are working on a construction project. You gather data regularly on the productivity of several employees and tasks (e.g., concrete poured per hour, length of electrical wiring done by a person per day, etc.). You compare this with that of similar projects embodied in your organizational process assets. This is a real life example of: a) Design of experiments b) Cost of quality c) Benchmarking d) Force Field analysis
c) Benchmarking
(WK5) You are a project manager at a large software development organization. A primary objective of your company is to deliver high-quality products to your customers, with a low rate of errors and post-delivery fixes. The company has made significant investments in a robust quality management system, including very detailed and thorough procedures and processes, designed to support the quality objectives of the company. In software development projects, prior to submitting software modules to the customer for user acceptance testing, your team uses a set of rigorous scripts to test the code and functionality. In which process would the team use these scripts to test the modules and in what process would the test scripts be audited to ensure they are valid and produce the desired results? a) Validate Scope, Control Quality b) Quality Assurance, Validate Scope c) Control Quality, Quality Assurance d) Control Quality, Validate Scope
c) Control Quality, Quality Assurance
(WK2) Cost of poor quality a) Juran b) Deming c) Crosby d) taguchi e) No answer text provided f) Ishikawa g) No answer text provided
c) Crosby
(WK2) Right First Time a) Juran b) Deming c) Crosby d) Ishikawa e) Taguchi
c) Crosby
(WK2) Zero defects a) Deming b) Taguchi c) Crosby d) Juran e) Ishikawa
c) Crosby
(WK2) Business processes should be scrutinized and measure to detect sources of variations that cause products to deviate from customer requirements a) Taguchi b) Crosby c) Deming d) Juran e) Ishikawa
c) Deming
(WK2) PDCA a) Ishikawa b) Taguchi c) Deming d) Crosby e) Juran
c) Deming
(WK2) A standard for ensuring that a company's quality assurance system follows best industry practices. a) Kaizen b) Lean Six Sigma c) ISO 9000 series d) Total Quality Management
c) ISO 9000 Series
(WK2) It is compiled by the International Organization for Standardization. a) Kaizen b) Total Quality Management c) ISO 9000 Series d) Six Sigma
c) ISO 9000 Series
(WK3) Rework Costs a) Appraisal Function b) External Failure c) Internal Failure d) Legal Implication e) Prevention Function
c) Internal Failure
(WK2) Cause and Effect a) Deming b) Juran c) Ishikawa d) Taguchi e) Crosby
c) Ishikawa
(WK2) It involves improving all functions of a business through these three principles: 1. Process and Results (as opposed to a results only focus) 2. Systematic Thinking (look at the entire system rather than just one piece) 3. Non-Judgmental, Non-Blaming a) Total Quality Management b) ISO 9000 Series c) Kaizen d) Lean Six Sigma
c) Kaizen
(WK2) Plan-Do-check-Act is the basis for continuous improvement defined by Deming. It is an ongoing effort to improve organizational quality and performance. a) Total Quality Management b) Lean Six Sigma c) Kaizen d) ISO 9000 Series
c) Kaizen
(WK3) Civil Liability: Lawsuits for Damages, Non-Performance a) External Failure b) Appraisal Function c) Legal Implication d) Internal Failure e) Prevention Function
c) Legal Implication
(WK3) Design of Quality Measurements a) Legal Implication b) Internal Failure c) Prevention Function d) Appraisal Function e) External Failure
c) Prevention Function
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Correct deficiencies in quality policies and procedures. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
c) Quality Assurance
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Proactive vs reactive a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
c) Quality Assurance
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Find existing quality standards for product and project management. Determining work needed to meet the standard. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
c) Quality Planning
(WK2) It is a disciplined quality process that strives to develop and deliver near-perfect products and services. a) ISO 9000 Series b) Total Quality Management c) Six Sigma d) Kaizen
c) Six Sigma
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are creating a list of required steps with proper sequence to be checked during inspections a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
c) checklist
(WK3) As a project manager, you are aware that quality has costs associated with it. Which of the following statements is NOT related to cost of quality? a) cost of rework b) costs incurred by investment in preventing non-conformance to requirements c) cost of evaluating alternative projects d) cost of appraising the product or service for conformance to requirements
c) cost of evaluating alternative projects
(WK4) You are trying to determine the cost and schedule trade-off which will be most appropriate for determining the ride quality of a car. You classify factors like tire pressure, suspension, height of a vehicle, etc... which have to be optimized to improve ride quality. A tool you can use to facilitate making the decision is: a. cost of quality b. cause and effect diagrams c. design of experiments d. network diagrams
c. design of experiments
(WK1) Which attribute shows compliance with project standards, rules, laws, or best practices?
conformity
(WK1) Meeting or exceeding customer expectations describes _______
customer satisfaction
(WK1) Which of the following statements about "quality" and "grade" is correct? 1. Grade is a rank given to entities having the same functional use but different technical characteristics 2. Low quality product may be of high grade 3. Low grade product may be of high quality 4. It Is a problem if the product is of high quality and low grade a) 1 and 2 b) Only 2 c) All of the above d) 1, 2, and 3
d) 1, 2 and 3
(WK5) In your project, you have used valuable inputs to produce project activity metrics to evaluate actual progress as compared to planned progress. The inputs used during the Control Quality process are: 1. Risk register 2. Organizational process assets 3. Quality management plan 4. Work performance data a) 1, 2, and 3 b) 1, 2, and 4 c) 1, 3, and 4 d) 2, 3, and 4
d) 2, 3, and 4
(WK2) Continuous Improvement a) Juran b) Taguchi c) Crosby d) Deming e) Ishikawa
d) Deming
(WK2)85% of worker's effectiveness is determined by the "system he works in", and 15% by his/her "own skills." a) Juran b) Ishikawa c) Taguchi d) Deming e) Crosby
d) Deming
(WK3) Scrap Costs a) External Failure b) Prevention Function c) Appraisal Function d) Internal Failure e) Legal Implication
d) Internal Failure
(WK3) Vendor Follow Up on Defective Goods a) Appraisal Function b) External Failure c) Prevention Function d) Internal Failure e) Legal Implication
d) Internal Failure
(WK3) Quality Control Follow Ups a) Appraisal Function b) External Failure c) Legal Implication d) Internal Failure e) Prevention Function
d) Internal failure
(WK2) Initiatives such as TQM and Six Sigma should improve the quality of project management as well as the quality of the product. a) ISO 9000 Series b) Total Quality Management c) Six Sigma d) Kaizen
d) Kaizen
(WK2) It's a philosophy that stresses constant process improvement in the form of small changes in products or services. a) Total Quality Management b) ISO 9000 Series c) Six Sigma d) Kaizen
d) Kaizen
(WK2) Its aim is to improve customer satisfaction through continuous improvements to products, services, or processes. a) ISO 9000 Series b) Total Quality Management c) Six Sigma d) Kaizen
d) Kaizen
(WK2) The only way to determine if something has value or not is to consider whether a customer would be willing to pay for it. a) Lean Six Sigma b) ISO 9000 Series c) Total Quality Management d) Kaizen
d) Kaizen
(WK3) Criminal Liability; Fraud, Gross Negligence a) Appraisal Function b) Prevention Function c) External Failure d) Legal Implication e) Internal Failure
d) Legal implication
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Perform quality audit. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
d) Quality Assurance
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Measure specific projects results against quality standards. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
d) Quality Control
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Reactive vs proactive a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
d) Quality Control
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Recommend changes, corrective and preventive actions and defect repair to integrated change control. a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
d) Quality Control
(WK5) Choose the quality management process component associated with the unique activities and applicable concepts for quality management. Statistical sampling saves cost to this process a) Quality Planning b) Quality Control c) Continuous Quality Improvement d) Quality Assurance
d) Quality Control
(WK2) It guides companies into making fewer mistakes in everything they do, from filling out purchase orders to manufacturing airplane engines, eliminating lapses in quality at the earliest possible occurrence. a) Kaizen b) Total Quality Management c) ISO 9000 Series d) Six Sigma
d) Six Sigma
(WK1) From a project management perspective, which of the following BEST describes quality attributes? a) They are the quality criteria that are to be met mandatorily. b) They provide a basis for judging a project's success or failure. c) They provide a basis for determining how effectively performing organization supports the project. d) They are the specific characteristics for which a project's product is designed and tested.
d) They are the specific characteristics for which a project's product is designed and tested
(WK3) After quality planning, you have created a component-specific tool to verify that the required steps have been performed to test your product. This can also be referred to as: a) Design of experiments (DOE) b) Operational definition c) Quality management plan d) checklist
d) checklist
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. It provides an easy way to keep track of the frequency of occurrences. a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
d) checksheet
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. It is a graphical representation of a process to help analyze how problems occur and identify potential process improvement opportunities a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
d) flow chart
(WK2) Juran defines quality as "fitness for use." In this context, which of the following is NOT a primary benefit of meeting quality requirements? a) low cost b) increased stakeholder satisfaction c) less rework d) moderate productivity
d) moderate productivity
(WK4) You are managing a project to design and implement a process to manufacture components for internal combustion engines used in the automobile industry. You notice that in the past couple of days too many defects have been observed. You would like to find out whether the process is stable or unusual events are occurring in your manufacturing process. For this purpose, you should use: a. inspection b. pareto charts c. statistical sampling d. control charts
d. control charts
(WK4) In your project, you recommend a specific technique to identify a problem, discover the underlying causes that lead to it, and develop preventive actions. The recommended technique is: a. trend analysis b. process analysis c. risk analysis d. root cause analysis
d. root cause analysis
(WK4) Your company manufacturing bearings for the automobile industry. You have historical information on the identified errors and defects, and you would like to use this information to determine future performance. An appropriate tool which you can use is: a. scatter diagram b. statistical sampling c. control chart d. trend analysis
d. trend analysis
(WK3) Testing a) Prevention Function b) External Failure c) Internal Failure d) Legal Implication e) Appraisal Function
e) Appraisal function
(WK3) Loss of Future Sales a) Prevention Function b) Internal Failure c) Appraisal Function d) Legal Implication e) External Failure
e) External Failure
(WK2) Fish bone diagram a) Taguchi b) Deming c) Juran d) Crosby e) Ishikawa
e) Ishikawa
(WK2) Design of Experiments a) Crosby b) Deming c) Juran d) Ishikawa e) Taguchi
e) Taguchi
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are reading an article recently where an airline company used a fish-bone diagram to determine why so many passenger bags are being lost. This is also referred to as Ishikawa diagram or as.... a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
e) cause and effect diagram
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are using a tool for systematically identifying and presenting all the possible causes and sub-causes that might have led to a defect or problem a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
e) cause and effect diagram
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are using a structured tool to verify that a set of required steps have all been performed and that they were performed in the proper sequence. a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
e) checklist
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are showing data in the form of bars to measure and plot how frequently some problems occurred a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
e) histogram
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are analyzing a chart of problems to find the most frequent one in order to determine if processes need to be improved a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
e) pareto chart
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are analyzing two characteristics of a process to see if there is any inter-dependency between them a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
e) scatter diagram
(WK1) The more you are engage in planning, coordinating, commanding and controlling, the higher your __________
effectiveness
(WK1) When you want to decrease the man-power effort and expense of your project and produce the least amount of waster, your performance becomes most __________
efficient
(WK2) According to Deming's Philosophy, companies will decrease ________ and increase _______ by improving quality
expenses; productivity
(WK2) Top management involvement a) Ishikawa b) W. Edwards Deming c) Taguchi d) Phil Crosby e) Pareto f) Joseph Juran
f) Joseph Juran
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are determining the acceptable upper and lower thresholds of variance in your project. a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
f) control chart
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. You are taking measurements and comparing them to the upper and lower thresholds of variance a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
f) control chart
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. The concept is based on the 80/20 rule a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
f_) pareto diagram
(WK1) When a project can be easily modified or changed while still meeting customer expectations, it shows
flexbility
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. A tool used to monitor processes and assure that they remain within acceptable limits. a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
g) Control chart
(WK5) Choose the correct quality tool for it's use in generating and presenting data for the different quality management situations. It can help in quality control by identifying causes contributing to quality problems. a) histogram b) cause and effect diagram c) pareto diagram d) checksheet e) flow chart f) scatter diagram g) control chart
g) cause and effect diagram
(WK1) The positive affect or influence on existing workflows, control and autonomy in a business area describes
job impact
(WK1) Low Grade and Low Quality usually equates to _________
less features & more defects
(WK1) Team building with vendors and collaborative project planning to enhance performance and manage project effectiveness is called _________
partnership
(WK1) Operating in different physical, business, software, and hardware environments ensures
portability
(WK1) When a product or service is free form errors and performs dependably, it shows
reliability
(WK2) In order to isolate and improve parts of the process, PDCA places business processes in an _________
unrelenting feedback loop