Quiz 1 - 8
According to Chapter 11, what must you demonstrate to show that your organization can complete the work described in a proposal? certification and authorizationefficiencyqualifications and experience That is correct!program information
qualifications and experience
Which of these is NOT a guideline presented in Chapter 10 for establishing your professional brand? Research what others have done.Describe your job skills.Focus on problem-solving and accomplishments.Focus on academic accomplishments and awards.
Focus on academic accomplishments and awards.
According to Chapter 11, which of these is NOT a useful guideline to follow in creating a proposal for an audience in a different culture? Budget time for translation.Ask if the prospective customer will do a read-through.Focus on costs. That is correct!Understand that what makes an argument persuasive can differ from one culture to another.
Focus on costs.
You are interviewing the mayor of your city for a report on the prospects for high-tech manufacturing there. Which of the following questions will be most effective in an interview? How well are tax incentives helping to retain expanding companies? Are tax incentives helping to retain expanding companies? How long have you been the mayor? Do companies complain about the tax system here?
How well are tax incentives helping to retain expanding companies?
According to Chapter 1, most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following is another characteristic of technical communication? Technical communication is most often aimed at a general audience rather than at a particular audience. Technical communication strives to both entertain and educate readers .Technical communication uses technical vocabulary as often as possible .Technical communication reflects an organization's goals and culture.
.Technical communication reflects an organization's goals and culture.
Which of the following sentences effectively uses plain language appropriate for business correspondence? We wish to advise you that the new contract will be issued next week.Attached is a copy of the contract for you to sign. That is correct!As per your request, attached please find the information about the new landscaping equipment.Pursuant to our agreement of March 14, I have enclosed a check for the final payment.
Attached is a copy of the contract for you to sign.
Which statement best explains how the concept of company branding is related to technical communication? Branding is concerned with making money, and employees are paid to help companies make money. Branding is concerned with the image that a company presents to the world, and that image includes its documents. Branding is concerned with slogans, and you might have to write a slogan for your department. Branding is largely concerned with color choices, so a document must contain the company's colors.
Branding is concerned with the image that a company presents to the world, and that image includes its documents.
You are writing a report about new regulations that affect your company. Members of your primary audience of company executives are very busy and will read your report quickly, but secondary- and tertiary-audience members are likely to read more slowly and carefully. Which of the following options is most appropriate for your situation? Follow the patterns of writing that were successful for you in college English and history classes. Break your report into modules and put highly detailed information in an appendix. Include detailed footnotes on each page. To save time, omit the executive summary and put more details in the body of your report.
Break your report into modules and put highly detailed information in an appendix.
What is the difference between the conclusions section and the recommendations section of a report? Recommendations explain what the collected data mean, whereas conclusions list specific actions to take.Conclusions explain what the collected data mean, whereas recommendations list specific actions to take. That is correct!The two sections are interchangeable.Conclusions are directed toward your internal audience, whereas recommendations are directed toward your external audience.
Conclusions explain what the collected data mean, whereas recommendations list specific actions to take
You are writing a research paper on the impacts of hydraulic fracturing ("fracking") on groundwater in your state. Through your research, you have found that a professor at a university in another state, Dr. Thomas Henry Wright, has conducted extensive research on the subject. You decide to write an inquiry letter to ask him some questions. Which salutation is most appropriate for your letter? Dear Thomas Henry Wright:Dear Professor:Dear Dr. Wright: That is correct!Dear Tom:
Dear Dr. Wright
Which of the following statements best displays appropriate levels of both confidence and politeness? I am eager to meet with you to discuss my qualifications for this position. Please contact me at (123) 555-5555 to set up a time. That is correct!I am clearly a solid candidate for this position. Call me at (123) 555-5555 to get this thing going.I hope you will be able to consider me for this position. Please contact me at (123) 555-5555 if you would be able to meet with me. Thank you for your time.I hope you will have some time available to consider my qualifications for this position. Please contact me at (123) 555-5555 if you would be able to set up a time.
I am eager to meet with you to discuss my qualifications for this position. Please contact me at (123) 555-5555 to set up a time
Your company has completed an audience analysis for the manual you are writing for users of a new accounting system. The manual will be given to the 750 employees in the company's accounting department. Some members of the audience are experienced accountants and others are not; some have MBA degrees and others have bachelor's or associate's degrees; some were recently hired and some are long-term employees; some are managers and some are bookkeepers. How might you best accommodate your audiences? Prepare an audience profile sheet. Include different sections for the different audiences. Write the manual to the lowest level of the audience. Write the manual to the highest level of the audience.
Include different sections for the different audiences.
In 2000, you received a B.S. in computer programming. Although you have had several jobs over the years, including positions at two major companies, your work history is irregular because you opted to stay at home with your two young children until they began elementary school. You now wish to return to the workforce but realize that your lack of familiarity with recent changes in computer technology and your irregular work history may be disadvantages. Which is the most appropriate strategy for dealing with your employment history in your résumé? Include the dates of employment and explain in the application letter that you chose to leave the workforce to care for your children. That is correct!Omit the dates of employment but explain in the application letter that you were out of the workforce because of child-care responsibilities.Modify the dates of employment to eliminate the gaps.Omit the dates of employment.
Include the dates of employment and explain in the application letter that you chose to leave the workforce to care for your children.
Which of the following statements is true? Memos should not contain content with section headings.Memos are a highly formal type of workplace correspondence.Memos are commonly written to people outside your own organization.Memos are commonly written to people within your own organization.
Memos are commonly written to people within your own organization.
Your company, Acme Co., is sponsoring a three-hour field day for children at a local park, featuring games, sports, and snacks. Parents must register their children for the field day online. Your company wants to take pictures of children at the event, but it needs parents' permission. Which option below best describes an ethical way to get parents' permission? Place a checkbox on the online form next to text that reads "I agree to the terms and conditions of the field day" and provide a link to a separate page of terms and conditions. Design the form so that this checkbox is already checked when the parent gets to that page. Provide a link in the online form to a separate page of terms and conditions. Have the company lawyers write the terms and conditions in legal language and with citations of relevant laws in case another lawyer reads them. Include a note in small print at the bottom of the sign-up form informing parents that children may be photographed at the event. Place a checkbox on the online form next to text that reads "I agree to allow Acme Co. to take pictures of my child or children to record and promote field-day activities." Design the form so that this checkbox is not checked when the parent gets to that page.
Place a checkbox on the online form next to text that reads "I agree to allow Acme Co. to take pictures of my child or children to record and promote field-day activities." Design the form so that this checkbox is not checked when the parent gets to that page.
Which of these statements best explains how your use of social media affects your professional brand? Potential employers will review your social-media use to see if you are a fun person to be around.Potential employers will review your social-media use to see if you take good pictures.Potential employers will review your social-media use as one way to assess how you would behave on the job. That is correct!Potential employers will review your social-media use as one way to judge how well you would succeed at marketing.
Potential employers will review your social-media use as one way to assess how you would behave on the job.
If you know that the audience for your website is diverse, what should you do? Use a high-tech, complex page design to impress site visitors. Incorporate graphics of sports and use sports-related metaphors. Avoid creating a list of frequently asked questions (FAQs). Provide more than one way to find specific content.
Provide more than one way to find specific content.
According to Chapter 13, which of the following is NOT an acceptable way to present your conclusions in a recommendation report? Rank all of the options.Present a compound conclusion.Classify the options as either acceptable or unacceptable.Refer the reader to an appendix.
Refer the reader to an appendix.
Which of the following is a guideline for creating effective links in online documents? Use custom colors for linked text. Structure your sentences as if there were no links in the text. Trust readers to know what the linked page will contain. Make links bold, italic, and underlined for emphasis.
Structure your sentences as if there were no links in the text.
According to Chapter 2, ethicists such as Manuel Velasquez (2011) argue that whistle-blowing is justified if three conditions are satisfied. One condition is that there is strong evidence that the organization is doing something that is hurting or will hurt other parties. What is one other condition? The employee can be reasonably certain he or she will not be penalized for whistle-blowing. The employee has suffered personal harm as a result of the wrongdoing, such as the loss of a promotion, a substantial decrease in salary, or physical injury. The employee has made a serious attempt to resolve the problem through internal channels The wrongdoing involves members of a minority group or affects individuals granted specific rights under the Americans with Disabilities Act.
The employee has made a serious attempt to resolve the problem through internal channels.
You are writing a proposal to restructure your department's organizational chart. Your manager was a member of the committee that originally set up the department's current structure. Which purpose statement would be best for a proposal to your manager? The purpose of this proposal is to explain why we have no choice but to scrap our ineffective organizational structure. The purpose of this proposal is to show why it's time for "out with the old and in with the new." The purpose of this proposal is to show how we can reorganize our department to improve our efficiency while keeping intact the values that have allowed us to succeed to this point. The purpose of this proposal is to show how to solve all of our productivity problems and remove all the barriers to effective communication.
The purpose of this proposal is to show how we can reorganize our department to improve our efficiency while keeping intact the values that have allowed us to succeed to this point.
You are writing a report advocating that your company increase its use of social media. Your manager has said several times that she does not like to mix social media and business. She has pointed out several social-media problems that other companies have created for themselves. Which purpose statement would be best for a report to your manager? The purpose of this report is to show how the coolest social-media apps can deliver content to a hip, urban audience. The purpose of this report is to prove that social-media disasters rarely happen and that social media are the wave of the future. The purpose of this report is to demonstrate how the speed and flexibility of social media can help our company reach a growing audience of young adults with controlled, targeted messaging. The purpose of this report is to show how our company can get on the social-media bandwagon before it is too late.
The purpose of this report is to demonstrate how the speed and flexibility of social media can help our company reach a growing audience of young adults with controlled, targeted messaging.
Systems Software, Inc. is introducing a new piece of sophisticated graphics software. A recently hired writer has been assigned to write the Getting Started manual for the product. Being a novice, the writer first pages through similar manuals written by other graphics software companies to get ideas about how to write the manual. Which of the following statements is true? The writer has done nothing ethically wrong The writer has taken advantage of the fair-use concept. The writer has violated copyright law. The writer has ignored an express warranty.
The writer has done nothing ethically wrong
Which of the following is NOT a guideline for creating an accessible website? Provide appropriate alternative text for graphics. Provide headers for data tables and ensure that all elements on forms have labels. Use color-coding as much as possible to convey information. Ensure that links make sense out of context.
Use color-coding as much as possible to convey information.
Chapter 4 offers eight guidelines for writing for readers from other cultures. Which of the following is NOT one of those guidelines? Use the active voice whenever possible. Limit your vocabulary. Avoid idioms and slang. Use icons rather than text as much as possible.
Use icons rather than text as much as possible.
Which of the following formatting recommendations is NOT appropriate for a plain-text résumé? Limit the length of each line to 65 or fewer characters.Use special characters such as boldface and italics for emphasis. That is correct!Use all uppercase or repeated characters to signal headings.Make sure most of the information is left justified.
Use special characters such as boldface and italics for emphasis.
Which of these is an example of documentation in a report? a list of symbols you use throughout the reportan appendixa citation for an article that gave you information for the report That is correct!a title for a table you created
a citation for an article that gave you information for the report
According to Chapter 11, the introduction to a proposal must answer seven questions, one of which is "What is the problem or opportunity?" What is another question the introduction must answer? What are your sources of information? That is correct!What are your qualifications to carry out the proposed project?How much will the proposed project cost?What quality-control measures will you use to ensure that the proposed project results in a suitable deliverable?
What are your sources of information?
Which of the following is NOT a guideline for using social media ethically and legally, according to Chapter 2? Avoid revealing unauthorized news about your own company. Avoid false endorsements. Work efficiently by repurposing pieces of content you wrote for other workplace documents. Keep your private social-media accounts separate from those at work.
Work efficiently by repurposing pieces of content you wrote for other workplace documents.
t 23, Becky has just received her B.S. in horticulture from a state college. She has been interested in flowers and gardening since grade school. While in high school, she won several state-fair ribbons for her flowers, which she grew in her spare time while working part-time at a fast-food restaurant and going to school. She continued working at the restaurant while in college. What advice would you give Becky as she prepares her résumé in order to apply for a full-time position as a horticulturist for the local county extension service? Write either style of résumé, but leave out the employment section.Write either style of résumé, but add a detailed paragraph in the professional information section that describes in professional terms her love of flowers.Write a skills résumé.Write a chronological résumé. That is correct!
Write a chronological résumé.
According to Chapter 10, what should you do after interviewing for a job? Refrain from taking any action until the interviewer follows up with you.Call to express your continued interest in the position.Share information about the interview on social media.Write a letter or email of appreciation.
Write a letter or email of appreciation.
In what situation should you use an attention line in a letter? You want to identify the subject of your letter.You want to convey a sense of urgency.You hope your letter will attract the reader's attention.You do not know the name of a specific person at the company you are writing to, so you do not know who will read the letter. That is correct!
You do not know the name of a specific person at the company you are writing to, so you do not know who will read the letter.
Hardy Grocery Store has issued an RFP for the construction of a two-story warehouse addition to its main store. The warehouse must be built on 5,000 square feet of adjacent property, but it must have at least 9,000 square feet of storage space and have loading platforms for both North and East Street entrances. R&F Architects has responded with a proposal acknowledging the grocery's property restrictions and space requirements. R&F's proposal includes a sketch of the warehouse the company proposes to build, with multiple entrances from the exterior as well as entrances from the existing building. The proposal has a chart showing the phases of the project, including the completion date, and a section describing R&F's staff and similar past projects. The proposal ends with a bid. What should R&F add to the proposal to better compete with other organizations bidding on the project? a description of its quality-control measures That is correct!a listing of the research methods to be useda clearer focus on the readers' needsa description of the problem or opportunity
a description of its quality-control measures
You are writing a report about technical methods used for desalination of seawater. Which of these resources is least likely to provide the technical information you need? a blog by a leading expert in desalination a website for professional water-treatment engineers a book about industrial desalination a discussion forum about ecology
a discussion forum about ecology
Steven is selling a used car that is 10 years old. He found a way to set the odometer back 50,000 miles, making his car appear more valuable than it actually is. A potential buyer looks at the car and is amazed at the low mileage. He asks Steven if anyone has tampered with the odometer. Steven replies, "Hey, that would be illegal. No one wants to get caught doing something illegal." What type of misleading statement did Steven make in his reply? an exaggeration a false implication a euphemisma double negative
a false implication
Which of these resources is likely to be available to employees of a company with a strong ethical culture? a formal code of conduct kickbacks from suppliers or customers a way to avoid regulations that might affect the company's profitability. conflicts of interest
a formal code of conduct
Which of the following best describes what a proposal is? a descriptiona persuasive argument That is correct!an inquirya research report
a persuasive argument
The essential questions answered in the introduction of a recommendation report are similar to those answered in the introduction to what other kind of document? an incident reporta proposal That is correct!a job-application lettermeeting minutes
a proposal
ABC Electronics wants someone to install in its two buildings a top-of-the-line burglar-alarm system, which will not only sound an alarm but also simultaneously notify authorities and the company president. Video surveillance of the premises should also be a capability of the security system. In order to obtain price quotes, what should ABC Electronics write? an internal proposala request for proposals That is correct!an unsolicited proposalan external proposal
a request for proposals
According to Chapter 11, a proposal typically results in one of two types of deliverables. One type is research. What is the other type? a granta progress reporta tangible product, a service, or some combination of the two That is correct!transfer of real property
a tangible product, a service, or some combination of the two
Helvetica Regular, Helvetica Light, Helvetica Italic, and Helvetica Bold are all members of what group? a type setting a type case a typeface a type family
a type family
Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list? ability to write code ability to speak and write clearly ability to perform research ability to analyze information
ability to write code
Providing captions and transcripts for videos on your website is a way of ensuring what? memorability accessibility optimization navigability
accessibility
You are in charge of creating a podcast of an interview with the CEO of your company. The audio file will be posted on the company's website. You decide to make a transcript available so that audience members with hearing impairments will be able to read the interview. Which measure of excellence in technical communication does this decision reflect? usability clarity accuracy accessibility
accessibility
Chapter 7 discusses four basic principles for designing effective documents. One is proximity. What are two other basic principles discussed in the chapter? consistency and repetition alignment and contrast contrast and novelty variety and relevance
alignment and contrast
Which source reflects the highest degree of authority on the subject of shale-oil deposits in North America? an article in a journal on public policy an article in a journal on geological research an article in a national newspaper an article in an encyclopedia
an article in a journal on geological research
Which source is least likely to be valuable when you have a question about new trends in the semiconductor industry? an encyclopedia a journal article published this year the website for a semiconductor magazine a blog written by an analyst who covers the semiconductor industry
an encyclopedia
The air-conditioning system of Marcus Department Store has not been adequately cooling the store's first-floor office pod. At this point, the problem is not serious because three large shade trees overhang this portion of the building and ceiling fans provide air circulation. Although slumping sales prohibit any large expenditures at this time, the store's owner still wants to determine the reasons for the cooling failure. Consequently, his staff should conduct a study that will result in which of the following? a proposalan informational report That is correct!an incident reporta recommendation report
an informational report
Which of the following should NOT be included in a memo? an inside address That is correct!a subject lineheadingsa clear statement of purpose
an inside address
What is the term for demographic information about individuals who use and follow social media? analytics analysis mined data big data
analytics
You need to find out more about the buying behavior of a large audience. Which of the following techniques is most likely to help you find this information? analyzing social-media data checking LinkedIn profiles interviewing people reading about your audience online
analyzing social-media data
Memos and letters are often distributed electronically through which of the following means? through file-sharing servicesthrough online discussion forumsthrough microblog postsas attachments to email messages That is correct!
as attachments to email messages
Which of these is NOT a subject of a goods and services proposal? offering to provide 150 computers to a state agencyoffering to install new landscaping around a government buildingasking for resources to study how a new pesticide affects lettuce and cabbage crops That is correct!asking for a contract to provide cleaning and janitorial services to a government building for one year
asking for resources to study how a new pesticide affects lettuce and cabbage crops
Which quality in the list below is evident in the revised version of the following paragraph? Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiateD) I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon. Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday. comprehensiveness correctness conciseness accuracy
conciseness
You are working on a brochure about your business. The type for the body text will be black and that for the section headings will be blue. What document-design principles are you implementing with these color choices? proximity and alignment alignment and repetition contrast and repetition contrast and alignment
contrast and repetition
The results section of a recommendation report is most likely to contain which of the following kinds of information? data That is correct!analysessummariessuggestions
data
Chapter 1 defines technical communication as a process encompassing which of the following? documents and activities diagramming and activities process and analysis documentation and analysis
documents and activities
According to Chapter 5, conducting an experiment involves four stages. One is reporting the data. Which of the following is NOT one of the other three? analyzing the data testing the hypothesis duplicating the experiment establishing a hypothesis
duplicating the experiment
Like the one shown in Chapter 10, job-application letters generally have four paragraphs. Two are the introductory paragraph and the concluding paragraph. What are the other two? employment paragraph and references paragrapheducation paragraph and employment paragraph That is correct!education paragraph and references paragraphprofessional-interests paragraph and personal-interests paragraph
education paragraph and employment paragraph
What is the term for a report section that functions as a brief condensation of the report addressed to managers? letter of transmittallogic treeabstractexecutive summary
executive summary
According to Chapter 5, which of these is NOT a tool for secondary research? web search engine online database library catalog experiment
experiment
Chapter 1 identifies five sets of factors to consider when communicating technical information. Which of the following is NOT on this list? audience-related factors setting-related factors image-related factors purpose-related factors
image-related factors
According to Chapter 11, what is the best way to describe the problem or opportunity being addressed by a proposal? in specific monetary terms That is correct!in general financial termsusing economic principles of supply, demand, and opportunity costin general descriptive terms
in specific monetary terms
What is most important to convey in the employment section of your résumé? information about relevant courses you took during your academic careerinformation about how to contact your previous managersinformation about your successful accomplishments on the job That is correct!information about the size of each company you have worked for
information about your successful accomplishments on the job
Chapter 5 advises researchers to look for information that is current. What is one other characteristic that the chapter says you should look for in the information you use? well-known author attractive design conciseness lack of bias
lack of bias
Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders? memoemailmicroblog postletter
letter
A writer preparing an electrician's manual is considering inserting company-designed danger symbols to denote the potential for electrocution. In deciding whether to do so, what should the writer's primary concern be? liability law codes of conduct whistle-blowing copyright law
liability law
Books are a common type of secondary research source. Chapter 5 identifies four other secondary research sources. Which of the following is NOT one of them? government documents periodicals newspapers library catalogs
library catalogs
Chapter 4 identifies seven categories of cultural variables "on the surface." One category is political. Which of these is NOT one of the categories of surface cultural variables? social religious economic philosophical
philosophical
Which of these is an easily observed, "surface" cultural variable? distance between ranks distance between business and private life tolerance of uncertainty prevalence of religion
prevalence of religion
Which terms below are used in Chapter 4 to describe types of audiences? primary, secondary, and tertiary expert and non-expert fundamental and supplemental internal and external
primary, secondary, and tertiary
According to Chapter 11, what is a common name for the leader of a proposed research project? research leadproject principalprincipal investigator That is correct!investigator-in-principle
principal investigator
Which design principle is especially important when you are creating navigational aids for your document? repetition alignment contraction proximity
repetition
What are the two major types of résumés discussed in the chapter? narrative résumé and developmental résumédescriptive résumé and summary résumédescriptive résumé and narrative résuméskills résumé and chronological résumé
skills résumé and chronological résumé
According to Chapter 9, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two? the attention line and the subject line the date of the memo and the subject line the date of the memo and the name of the recipient the date of the memo and the name of the writer
the date of the memo and the name of the recipient
Chapter 2 lists four factors governing the fair-use exemption, which allows you to use copyrighted material without permission under certain conditions. One factor is the nature and purpose of the copyrighted work. What is another factor? the effect of the use on the potential market for the copyrighted work whether you intended to cause the copyright holder any harm—financial or otherwise—by using the copyrighted material whether the copyrighted work was published on the Internet, in which case it can be considered to be in the public domain the degree of difficulty you might encounter if you did seek permission to use the copyrighted work
the effect of the use on the potential market for the copyrighted work
Which of these would be included in the front matter for a report? the glossarythe introductionthe executive summary That is correct!the recommendations
the executive summary
An international audience is most likely to be confused by an inappropriate choice regarding which of the following features of a document? the pictures used as icons the thickness of the paper the type of binding the typeface chosen for the body text
the pictures used as icons
The standard of utility is concerned with which of the following? the basic needs and welfare of individuals the positive and negative effects that an action or a policy has, will have, or might have on others the relationships we have with other individuals whether the positive and negative effects of an action or a policy will be distributed fairly among a group
the positive and negative effects that an action or a policy has, will have, or might have on others
Chapter 1 identifies common reasons for creating technical documents. Which reason in the following list is NOT mentioned in the chapter? to help others make a decision to establish common knowledge in the marketplace !to help others carry out a task to change attitudes about a technology or an issue
to establish common knowledge in the marketplace
Chapter 7 identifies five goals of document design. One goal is to make a good impression on readers. What is another goal of document design? to prevent readers from becoming bored or distracted to help readers get through the document quickly to use several different colors to help readers locate and access the information they need
to help readers locate and access the information they need
What is the purpose of providing front matter in a report? to give readers detailed information about the data you compiledto give readers answers to questions that the body of the report does not coverto help readers know what sources to consult for additional informationto help readers understand the whole report and find the information they seek That is correct!
to help readers understand the whole report and find the information they seek
What is the function of a claim letter? to request informationto respond to a complaintto respond to questionsto make a complaint
to make a complaint
Which is NOT a function of back matter in a report? to provide information that elaborates on details in the body of the reportto give readers answers to questions that the body of the report does not coverto provide a brief technical summary of the report That is correct!to help readers know where to go for additional information
to provide a brief technical summary of the report
The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect? clarity usability honesty comprehensiveness
usability
In one state, West County and East County share a border. The state capital is in East County. Many residents of West County (almost half of all adults in the county) commute to East County for work. East County has high levels of air pollution, and residents there must get their car exhaust systems tested every two years. Although West County has less air pollution than East, the pollution levels in West are rising. The state Department of Environmental Regulation orders that residents of West County must now get their car exhaust systems tested every two years as well. What moral standard best explains this decision by the Department of Environmental Regulation? utility clarity rights care
utility
Your manager has asked you to recommend which one of two new types of digital camera to buy for your company's publications department. Which of the following is likely to be the best source of information for your report? website book scholarly article abstract service
website
Which phrase best defines the purpose of a workplace document? what you want to display in words or images what you propose to do when you receive permission what you want to accomplish with the document you are producing what you want to document for clarity
what you want to accomplish with the document you are producing
Which of the following best defines writing that projects the "you attitude"? writing that has the tone and style you would like to see in a letter you received That is correct!writing that addresses the reader as "you"writing that conveys defensiveness and self-protectionwriting that clearly puts the responsibility for a problem on the reader
writing that has the tone and style you would like to see in a letter you received
Which two things must you clearly understand in order to communicate successfully? your software and your hardware your documentation and measures of excellence your proposal and your audience your audience and your purpose
your audience and your purpose
