Quiz 1

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

IT infrastructure

Computers are only part of an information system

True

Applications that allow managers to interactively manipulate current and historical data to discover patterns and trends that will help their decision-making are referred to as ________.

business intelligence

Which of the following is an example of a cross-functional business process?

creating a new product

Buying or selling goods over the Internet is called

e-commerce

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?

executive support systems

A fully digital firm produces only digital goods or services.

false

Decision-support systems use internal information as well as information from external sources.

true

Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.

true

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

true

Internet advertising is growing at more than 10 percent a year.

true

Supply chain management systems are more externally oriented than enterprise systems.

true

A hotel reservation system is a typical example of a management information system.

false

Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.

false

Intranets allow firms to work easily with third-party suppliers and vendors.

false

Knowledge workers assist with paperwork at all levels of the firm.

false

Maintaining the organization's financial records is a central purpose of which main business function?

finance and accounting

Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm's having

inadequate information

ESS are specifically designed to serve which level of the organization?

senior management

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?

survival

A business model describes how a company produces, delivers, and sells a product or service to create wealth

true

A substantial part of management responsibility is creative work driven by new knowledge and information.

true

A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

true

An IT infrastructure provides the platform on which the firm can build its information systems.

true