quiz 2 & 3 mgmt final study guide

As per the fair labor standards act, the current minimum wage stands at

7.25

" What are the different needs that activate motivation's direction, intensity, and persistence?" this statement reflects which theories of motivation?

Content

Peter offers his manager some suggestions for a new holiday display. His manager shrugs his shoulders and tells Peter that the display is all set. Then Sarah approaches the manager with an idea for the display, and the manager tells her that its a great idea. ___ theory is the model of motivation that explains how peter is striving for fairness and justice.

Equity

Waco company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. management is following the _______ model.

Equity

the two basic dimensions of Schwartz's value theory are self-enhancement/ self- transcendence and ethical/ unethical.

False

Carol is a recent high- school graduate with an excellent grade point average. After much thought she decides to pursue a graduate degree in physics. After she finishes her undergraduate degree and eventually becomes a professor. to attain this goal, she realizes that she must first study hard and do well in her undergraduate classes, then take the graduate entrance exam and apply to the best graduate programs in her field. Along the way she wants to obtain an internship, as this will help her get into a quality graduate program. Which motivational mechanism of the goal setting process does this scenario demonstrate?

Fostering strategies and action plans

_________ is reflected in this statement: " I feel I am a person of worth, as good as other people."

High Self esteem

Johan does well at work because he is able to think constructively, reason, and problem solve. Johan is exhibiting.

Intelligence

Vivek and warren are working on an assignment for their marketing class. Warren finishes his part of the assignment; Vivek doesn't. Vivek apologizes because he took an extra shift at work and didn't give the assignment the priority it needed. He promises warren he will stay home tonight and finish his work. What personality characteristic does this show?

Locus of control

"how much do I value the rewards I receive?" this question addresses

Our Valence

The average compensation- including wages, salaries, and bonuses - of jobs in an organization is called the...

Pay level

___________- is the relative pay of different jobs and how much one is paid.

Pay structure

____________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

In Maslow's needs hierarchy theory __________ is the lowest level and ________ is the highest level.

Physiological; self actualization

the perceived fairness of the processes used to make allocation decisions is called _________ justice.

Procedural

Kelly is a successful attorney specializing in corporate law. While it has nothing to do with her field of employment, Kelly has always been interested in the history of religion. Using what little free time she has, she decided to take a course in comparative religion at the local university. She thinks that the course would be interesting and enjoyable. Kelly is not pursuing a degree in the subject, nor is she taking the class for a grade. What can you say about Kelly's motivation for taking the class?

She is intrinsically motivated

At coronet company, employees and teams had higher performance, greater job satisfaction, and increased organizational commitment when their managers showed ____________ behaviors.

Theory y

which of then following is not a process theory of motivation?

acquired needs

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

across all situations; toward specific targets

the components of attitudes include

affective, cognitive, behavioral

Manuel wanted friendly and close interpersonal relationships with his colleagues. according to mclellands need theory this desire is known as a need for

affiliation

Which of the following is true of how agents may differ from principals?

agents are more averse to risk

which of the following is most likely to provide intrinsic motivation?

an interesting work assignment

which of the following is a tool that allow companies to track financial results while monitoring progress in building the capabilities and acquiring the intangible assets they would need for future growth?

balanced score card

Based on the contingency approach, to define performance ___ goals can be used in most jobs

behavioral

_______ goals are most relevant for knowledge work.

behavioral

Which of the following is a procedure in which an organization compares its own practices against those of the competition?

benchmarking

Avoiding extreme judgments and rating people and objects as average or neutral is known as the _______ perceptual error.

central tendency

Morgan, who has been a salesperson for six months, receives a review that she feels is unfair. Her manager just completed Samuel's review yesterday. Samuel has been a top salesperson for four years. It's likely that her manager has committed a ________ perceptual error.

contrast effects

which of the following is not included in the monitoring step of performance management?

deciding how to measure performance

Which of the following is not one of the basic dimensions of the Big Five personality dimensions?

emotional intelligence

which of the following is the LEAST fixed of a persons individual differences?

emotions

External equity pay comparisons focus on what?

employees in other organizations are paid for doing the same general job.

which of the following is true of how the agency theory views monitoring?

employees understand fellow employees better than managers do.

Maria focuses on community volunteerism, while Anna focuses on getting a promotion at work. _____ are represented by Maria's and Anna's focuses.

endpoints of one of the dimensions of values

According to the _________, of a person (p) compares her own ratio of perceived outcomes to perceived inputs to the ratio of a comparison other (o)

equity theory

the fair labor standards act (FLSA)

established minimum wage for jobs

_________ theory holds that people are motivated to behave in ways that reduce desired combinations of expected outcomes.

expectancy

don believes that if he works hard and attends every class, he will get an A in his OB course. This belief is called an

expectancy

__________ is not a content theory of motivation

expectancy theory

_______ are the three elements of expectancy theory.

expectancy, instrumentality, and valence

Lenore has a fight with her best friend, Samantha, and doesn't want to speak to her. She unfriends her on social media. By doing this, Lenore is using ___, thereby removing consequences from an undesirable behavior.

extinction

People who are outgoing, talkative, sociable, and assertive are likely to score high on

extraversion

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of...

extrinsic motivation

According to the Ajzen model, someone's intention to engage in a particular behavior is necessarily a strong predictor of that behavior.

false

Effective managers give employees timely and task specific feedback about what they are doing right, but not give feedback about what they are doing wrong.

false

Nonkey jobs are those that are common to many organizations.

false

Pay level refers to the relative pay of jobs in an organization.

false

Performance management involves monitoring, measuring, and evaluating, but doesn't include providing consequences for employees performance.

false

The flow of feedback tends to be multi-directional in merit pay programs.

false

Turnover is always bad for organizations

false

in incentive pay programs, annual pay increases are usually linked to performance appraisal

false

organizations should use selection based on attitudes and emotions to choose which employee to hire

false

there is online model of the causes of job satisfaction

false

when hiring people the best thing a manager can do is to find someone like himself or herself and make sure the person "fits" into his or her stereotype of a good worker.

false

which of the following is a compensation program that would best support an organizational culture of cooperation and problem solving?

gainsharing

Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee that includes

high influence over others.

Allan works as a typesetter in a publishing company. If the organization uses merit pay programs, Allan's salary is based primarily on information collected from _____.

his immediate supervisor

_____________ is how an individual perceives the movement from performance to outcome.

instrumentality

which of the following components is a perceived link between behavior and pay?

instrumentality

proactivity has been shown to be related to all of the following except...

intelligence

Mike hosts a talk radio program that discusses political issues. he often receives emails and tweets that are very critical of his positions, however, these messages don't bother him. It is likely that he is high on _________ intelligence.

intrapersonal

which of the following is a drawback of using profit sharing?

it runs the risk of contributing to employee dissatisfaction.

in XYZ hospital, members of the cleaning staff have begun to actively care for their patients and their families. this is an example of

job crafting

Which of the following is NOT a tip for increasing goal commitment and success?

keep your goals to yourself.

A firm that has a manufacturing unit in china considers shifting production to Cambodia. which of the following would be a possible reason for it to not shift the production base?

less skilled labor in Cambodia

Jonathan speaks four languages fluently. He is likely to have a high level of _______ intelligence.

linguistic

__________ states that motivation is a function of the five basic needs that are met sequentially

maslows need hierarchy theory

Sales quotas and piecework are best measured using ________ goals.

objective

Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. mason exhibits positive job performance and

organizational citizenship behavior

according to the agency theory, the principles are the _________.

owners

After a series of train incidents, NS&Q offered employee bonuses based on safety for the first quarter of this year. This is an example of

positive reinforcement

An _________ theory attempts to describe how various person and environmental factors affect motivation

process

Janice creates advertising slogans for the advertising firm that employs her. she works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. An ______________ represents Janice's beliefs.

psychological contract

To minimize halo perceptual error, a manager should:

record examples of positive and negative performance throughout the year.

____________ are the general criteria used for distributing rewards.

results, behaviors and actions, and nonperformance.

Sandra has a new assignment. she is confident that she can successfully complete the task. this is an example of ....

self-efficacy

__________ are both elements of hedonism

self-enhancement and openness to change

________ is your general belief about your own self worth

self-esteem

which of the following pay structures would a company adopt if it wanted a pay structure that rewards employees based on their knowledge and competency

skill-based pay approach

In the context of goal setting, SMART stands for

specific, measurable, attainable, results oriented, time bound

A ________ plan gives employees the opportunity to buy the company's shares at a previously fixed price

stock option.

According to _____________, the typical perspective held by managers is that employees dislike work, must be monitored, and can be motivated only with rewards and punishment.( carrots and sticks)

theory x

which of the following is true about outcome-oriented contracts?

they are typically a major component of executive compensation

Which of the following is true of key jobs?

they can be used in pay surveys

According to E.L. Thorndike's law of effect, high performance followed by a reward will motivate employees to repeat the performance and make it recur more often in the future.

true

Alana has a capacity for constructive thinking, reasoning, and problem solving. she exhibits intelligence.

true

An effective performance management system consist of four steps that form a feedback loop.

true

Georgia, one of your employees, appears to be motivated by a high need for achievement. therefore, as her manager, you should put her in charge of projects

true

Joanna is motivated by the feeling that she's done the best she can do. this represents intrinsic motivation

true

Johan believes that saving the earth is our most important responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river.

true

Pay plans are typically used to energize, direct, or control employee behavior

true

Process theories are more dynamic than content theories

true

the combinations of stable physical, behavioral, and mental characteristics that give individuals their unique identities is known as personality.

true

the compa-ratio directly assesses the degree to which actual pay is consistent with the pay policy.

true

which of the following is not a key workplace attitude that managers should track?

turnover

Which of the following is part of the benefits offered to employees?

unemployment compensation

Phillip got an email form his supervisor with compliments and praises for his work of the past few months. this is an example of a ____________ schedule of reinforcement.

variable interval