Quiz 3
The vertical hierarchy is also known as ________. 1. the network structure 2. an upward graph 3. the corporate steps 4. the X-Y chart 5. the chain of command
the chain of command
The Safety Committee, a temporary team, was established to make the workplace a safer place. Members of the committee still work in their departments full-time, but meet twice a month for a few hours as a committee. This is an example of a ________. 1. multipurpose design 2. common purpose 3. modular design 4. vertical design 5. horizontal design
5. horizontal design
A major advantage/major advantages of decentralization are that managers are: 1. Able to see how all of the parts of the company work together 2. More apt to coordinate with other divisions in making important decisions 3. Encouraged to solve their own problems 4. Inclined to make slower, more deliberate decisions 5. Incentivized to run decisions by their supervisors first
Encouraged to solve their own problems
An advantage of centralization is that procedures are not uniform and thus easier to control. (T/F)
False
Companies that have gone through a rough start-up period may decide to change their structures so that they are less mechanistic, to enable greater flexibility. (T/F)
False
The formal and informal marketing systems of goods, services, and ideas, along with the customer relationships, that an organization sells are known as its organizational structure. (T/F)
False
When the new nurse was hired at the hospital, HR gave her a handout containing a chart that showed a family-tree-like pattern of boxes and lines, the formal lines of authority and the organization's official positions at the hospital. This handout is known an emergency process and procedures flow chart. (T/F)
False
Beautiful Homes builds new homes with products from numerous companies, such as garages from Home Depot and specially designed kitchens from a company in North Carolina. Beautiful Homes is an example of a modular structure. (T/F)
True
Dave, the HR manager, was meeting with Amy, the new controller. He mentioned to her that "If you glance left and right on the line of that chart, you will see horizontal specialization, the different jobs and work specializations." The chart that Dave was showing to Amy is an organization chart. (T/F)
True
Paulina works as an order-taker at a fast food restaurant. She does not cook food, or even package the final order, but inputs the order and takes payment. Paulina reports directly to the shift manager, and seldom interacts with the general manager. This is an example of a mechanistic organization. (T/F)
True
The arrangement of having discrete parts of a task done by different people is known as division of labor. (T/F)
True
The tendency of the parts of an organization to disperse and fragment is known as differentiation. (T/F)
True
A formal chain of command, standardization of rules and procedures, and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ________. 1. higher sales through analytics 2. differentiation through specialization 3. higher profits through goal setting 4. lower costs through efficiency 5. a common goal through integration
a common goal through integration
A hierarchy of authority is ________. 1. also known as work specialization 2. the arrangement of having discrete parts of a task done by different people 3. also known as a division of labor 4. a diversity structure used in planning with recruiting, selection, and hiring 5. a control mechanism for making sure the right people do the right things at the right time
a control mechanism for making sure the right people do the right things at the right time
Organizations using a matrix structure ________. 1. utilize teams or workgroups with few lines of authority 2. establish a hierarchy in which employees report to only one supervisor 3. centralize authority into a single person 4. contain two command structures, in which some people actually report to two bosses 5. contain multiple overlapping command structures, in which employees report to several managers
contain two command structures, in which some people actually report to two bosses
Thomas, a sales associate in the furniture department, reports to Betsey, the furniture department manager. This morning, Betsey asked Thomas to change the price tags on the desk chairs. While working on this task, David, the computer department manager, told Thomas that he wanted him to unload some computers. Thomas is confused about what to do because under the principle of unity of command, ________. 1. Thomas will need to determine how he can multitask 2. employees can report to two managers, so Thomas needs to decide whom to listen to 3. Thomas can refuse to do both tasks 4. Thomas needs to decide which manager has more power 5. employees should report to one manager
employees should report to one manager
The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. 1. hollow structure 2. centralized structure 3. functional structure 4. simple structure 5. focused structure
functional structure
With a hollow structure, the organization ________. 1. assembles product chunks, or modules, provided by outside contractors 2. is a rigid non-adaptive structure 3. has a central core of key functions and outsources others to vendors who are less expensive or faster 4. groups activities around similar products or services 5. is often called a horizontal organization
has a central core of key functions and outsources others to vendors who are less expensive or faster
Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n) ________ organization. 1. decentralized 2. organic 3. informal 4. non-hierarchical 5. mechanistic
mechanistic
Voluntary collectives with the purpose of advancing their members' interests are known as ________. 1. for-profit organizations 2. nonprofit organizations 3. mutual-benefit organizations 4. volunteer co-ops 5. mutual associations
mutual-benefit organizations
There are two kinds of spans of control are ________. 1. tall and hollow 2. hierarchy and non-hierarchy 3. tall and short 4. flat and broad 5. narrow and wide
narrow and wide
Dr. Jones is retiring from the hospital and he wants to start an organization, Doctor Help, that will provide low-income individuals in the United States with medical assistance at no cost. Doctor Help is an example of a(n) ________. 1. nonprofit organization 2. co-op 3. union 4. for-profit organization 5. association
nonprofit organization
Organizational design is concerned with an organization developing ________. 1. new MBO goals 2. the best structures of costs and efficiency that an organization uses to meet goals 3. the most favorable methods of accomplishing both the diversity and synergy plans 4. important decisions that are suggested by employees 5. optimal structures of accountability and responsibility to execute its strategies
optimal structures of accountability and responsibility to execute its strategies
Phone Tech, a global phone company, frequently needs to respond quickly to the fast-changing consumer tastes with its phones. Therefore, management has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n) ________ structure. 1. inelastic 2. hierarchical 3. organic 4. mechanistic 5. inflexible
organic
A company with authority centralized in a single person, a flat hierarchy, few rules, and low work specialization is a characteristic of an organization with a ________. 1. horizontal design 2. simple structure 3. functional structure 4. hollow structure 5. team-based design
simple structure