Quiz 5 Combined - 2

line-and-staff organization

An organizational structure that includes both line and staff positions

Departmentalization is the grouping of jobs under the authority of one manager for the purposes of planning, coordination, and control.

true

Division of labor is the process of dividing the work and assigning tasks to workers.

true

The nature of the task and the location of the workers affect the size of a manager's span of control.

true

A research employee at the European Metabolic Diseases Group would have a boss at the company's European Research department and a boss at the company's European Metabolic Diseases product group. This would be in violation of:

unity of command

__________ is a permanent organization structure that draws from horizontal and vertical authority relationships.

A matrix structure

virtual corporation

A network of independent companies lnked by information technology to share skills, costs, and access to one another's markets, allows the companies to come together quickly to exploit rapidly changing opportunities

Virtual Corporations

A network of independent corporations linked by information technology to share skills, costs, and access to one another's markets.

organization chart

A visual representation of the structured relationships among tasks and the people given the authority to do those tasks

Which of the following statements about the informal organization is true?

All of the above statements about the informal organization are true.

line positions

All positions in the organization directly concerned with producing goods and services and that are directly connected from top to bottom

matrix structure

An organization structure that combines functional and product departmentalization by bringing together people from different functional areas of the organization to work on a special project

committee structure

An organizational structure in which authority and responsibility are held by a group rather than an individual

Matrix Structure (Project Management)

An organizational structure that combines functional and product departmentalization by bringing together people from different functional areas or the orginization to work on a special project

Line-and-Staff Organization

An organizational structure that includes both line and staff positions

customer departmentalization

Departmentalization that is based on the primary type of customer served by the organizational unit

process departmentalization

Departmentalization that is based on the production process used by the organizational unit

_____ is the process of dividing the work and assigning tasks to workers.

Division of labor

Five Stages of Teams

Forming, Storming, Norming, Performing, and Adjourning

Forms of Departmentalization

Functional, Product, Process, Customer, and Geographic

Which of the following statements describes one the strengths of group decision making?

Group decision making results in a higher-quality decision then individual decision making.

Departmentalization

The process of grouping jobs together so that similar or associated tasks and activities can be coordinated

departmentalization

The process of grouping jobs together so that similar or associated tasks and activities can be coordinated

decentralization

The process of pushing decision making authority down the organizational hierarchy

Decentralization

The process of pushing decision making authority down the orginazational hierarchy

Which of the following is NOT a key attribute of the virtual corporation?

The virtual corporation creates trust among its members.

Merchanistic Organization

characterized by a relatively high degree of job specialization, rigid departmentalization, many layers of management, narrow spans of control, centralized decision making, and a long chain of command

Organization charts show the formal and informal relationships among people, jobs, and departments.

false

Kohber is a Swiss-company makes medical equipment. It recently purchased a company, which manufactures packaging for high-value drugs. Since it will run the packaging company as a separate division for its own use, it would seem that Kohber is departmentalized by:

function

A __________ organization is a design with direct, clear lines of authority and communication flowing from the top managers downward.

line

The ______ refers to the levels of management within the organization. These levels usually conform to the shape of a pyramid.

managerial hierarchy

A __________ organization is characterized by a relatively high degree of job specialization, rigid departmentalization, many layers of management, narrow spans of control, centralized decision making, and a long chain of command.

mechanistic

A(n) _____ is a picture of the relationships among tasks and those employees given authority to do those tasks.

organization chart

Typical line positions are found in __________ departments.

production and marketing

Which of the following is a major building block for an efficient and effective organizational structure?

span of control

The ______ personnel provide advice and specialized support services to line managers.

staff

A company with a narrow span of control, which tends to have many managerial levels and a long chain of command, is said to have a __________ organizational structure.

tall

Specialization

The degree to which tasks are subdivided into smaller jobs.

A supervisor engaged in ______ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.

departmentalization

A supervisor engaged in __________ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.

departmentalization

At your neighborhood Wendy's, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called:

division of labor

One of the advantages of a wide span of control is:

greater organizational flexibility

The purpose of reengineering is to:

make sure that the company is operating at the post-conventional ethical level

Centralization

the degree to which formal authority is concentrated in one area or level of an organization. Top management makes most decisions

An organization that has undergone reengineering has completely redesigned its business structures and processes in order to improve operations.

true

Since Ibrahim Anguell has six subordinates reporting to him, his span of control is six.

true

The __________ corporation is a network of independent companies linked by information technology to share skills, costs, and access to one another's markets.

virtual

organic organization

An organizational structure that is characterized by a relativley low degree of job specilization, loose departmentalization, few levels of management, wide spans of control, decentralized decison making, and a short chain of command

mechanistic organization

An organizational structure that is characterized by relativley high degree of job specialization, rigid departmentalization, many layers of management, narrow spans of control, centralized decison making, and a long chain of command

line organization

An organizational structure with direct, clear lines of authority and communication flowing from the top managers downward.

Committee Structure

An orginizational structure in which authority and responsibility are held by a group rather than an individual

Organic Organization

Characterized by a relatively low degree of job specialization, loose departmentalization, few levels of management, wide spans of control, decentralized decision making, and a short chain of command

Which of the following statements about the committee structure is true?

Committees can be slow to reach a decision.

geographic departmentalization

Departmentalization that is based on the geographic segmentation of the organizational units

product departmentalization

Departmentalization that is based on the goods or services produced or sol by the organizational unit

functional departmentalization

Departmentalization that is based on the primary functions performed within an organizational unit

span of control

The number of employees a manager directly supervises, also called span of management

Span of Control

The number of employees a manager directly supervises; also Span of Management

formal organization

The order and design of relationships within a firm, consists of two or more people working together with a common objective and clairty of purpose

Formal Organization

The order and design of relationships within a firm; consists of two or more people working together with a objective and clarity of purpose

divison of labor

The process of dividing work into separate jobs and assigning taks to workers

Divisions of Labor

The process of dividing work into seperate jobs and assigning tasks to workers

Cross-Functional Teams

Type of work team; Members are from the same organizational level but are from different functional areas

Problem-Solving Teams

Type of work team; Usually members of the same department who meet regularly to suggest ways to improve specific problems.

Self-Manage Teams

Type of work teams; Teams without formal supervision that plan, select alternatives, and evaluate their own performances

problem-solving teams

Usually members of the same department who meet regularly to suggest ways to improve operations and solve specific problems

Managerial Hierarchy

The levels of management within an organization; typically includes top, middle, and supervisory

Authority

Legitimate power, granted by the organization and acknowledged by employees, that allows an individual to request action and expect compliance

authority

Legitimate power, granted by the organization and acknowledged by employees, that allows an individual to request action and expect compliance

work teams

Like a work group but also requires the pooling of knowledge, skills, abilities, and resources to achieve a common goal

cross-functional team

Members from the same organizational level but from different functional areas

The disadvantages of group cohesiveness include:

conflict with other work groups in the organization

A team made up of employees from about the same hierarchical level, but different functional areas of an organization is called a:

cross-functional team

Work group cohesiveness can benefit the organization by doing all of the following EXCEPT:

decreased resistance to change

A non-virtual corporation is a network of independent companies linked by information technology to share skills, costs, and access to one another's markets.

false

Manufacturers often centralize production and decentralize their financial decision making.

false

informal organization

The network of connections and channels of communication based on the informal relationships of individuals inside an organization

Work Teams

Like a work group but also requires the pooling of knowledge, skills, abilities, and resources to achieve a common goal.

Which of the following is NOT an advantage associated with matrix structures?

Managers can build large, permanent teams of specialists.

Factors Determining Span of Control

Nature of task, Location of workers, Ability of Manager to Delegate Responsibility, Amount of Information and Feedback between the Workers and Managers, and Level of Skill and Motivation of the Workers

Decentralization is Desirable

Organization is large, Firm is in a dynamic environment, Managers are willing to share power, Employees are willing to take more responsibility, company is spread out geographically.

Staff Positions

Positions in an organization held by individuals who provide the administrative and support services that line employee's need to achieve the firm's goals

staff positions

Positions in an organization held by individuals who provide the administrative and support services that line employees need to achieve the firm's goals.

_____ is the degree to which tasks are subdivided into smaller jobs.

Specialization

self-managed work teams

Teams without formal supervision that plan, select alternatives, and evaluate their own performance

Attributes of a Virtual Corp

Technology, Oppurtunism, Trust, No Boarders, and Excellance

Delegation of Authority

The assignment of some degree of authority and responsibility to persons lower in the chain of command

delegation of authority

The assignment of some degree of authority and responsibility to persons lower in the chain of command

Reengineering

The complete redesign of business structures and processes in order to improve operations

centralization

The degree to which formal authority is concentrated in one area or level of an organization. Top management makes most of the decisons.

Group Cohesiveness

The degree to which group members want to stay in the group and tend to resist outside influences

group cohesiveness

The degree to which group members want to stay in the group and tend to resist outside influences

specialization

The degree to which tasks are subdivided into smaller jobs

Work Groups

The groups that share resources and coordinate efforts to help members better perform their individual jobs

work groups

The groups that share resources and coordinate efforts to help members better perform their individual jobs

managerial hierarchy

The levels of management within an organization, typically, includes top, middle, and supervisory management

chain of command

The line of authority that extends from one level of an organization's hierarchy to the next, from top to bottom, and makes clear who reports to whom

Chain of Command

The line of authority that extends from one level of an organizations hierarchy to the next, from top to bottom, and makes clear who reports to whom

Which of the following statements about the managerial hierarchy is true?

The managerial hierarchy is also called the management pyramid.

Informal Organization

The network of connections and channels of communication based on the informal relationships of individuals inside an organization