Quiz 5969

The Compelling Case for Change has five components. What is the logical order of these five components?

1. The Business Challenge from the AS-IS Process 2. The Evidence of the Business Challenge Existance (AS-IS Quantification) 3. The Proposed Path Forward to Solving the Business Challenge (TO-BE Process) 4. The Recommended Technical Solution to Solve the Business Challenge and Drive the Proposed Path Forward (Proposed Technical Solutions) 5. The Estimated Benefits to be Yielded once the solution is Implemented (TO-BE Quantification)

Before quantifying the TO-BE process, what needs to be done first? O Receive project completion sign-off from the client O Ensure the implemented TO-BE solution/process has been stabilized O Call in the Audit Team to do the TO-BE quantification to ensure objectivity O Re-quantify the AS-IS process O Ensure that at least five business days have passed since the TO-BE process/solution has been implemented

Ensure the implemented TO-BE solution/process has been stabilized

The "Disposal" stage belongs in which phase of the Systems Development Life Cycle (SDLC)? O Analysis Phase O Planning Phase O Implementation Phase O Design Phase O Maintenance & Operations Phase

Maintenance & Operations Phase

A series of steps taken to accomplish a task or achieve a goal is known as a O work package O Process O policy O data model O flowchart

Process

Requirements that focus on how well the system performs its activities are considered (1)_____. while requirements that focus on what the system needs to be able to do are considered (2)____. O (1): Business Requirements; (2): System Requirements O (1): Performance Requriements; (2): Usability Requirements O (1): User Requirements; (2): System Requirements O (1): Non-Functional Requirements; (2): Functional Requirements O (1): Functional Requirements; (2): Non-Functional Requirements

(1): Non-Functional Requirements; (2): Functional Requirements

Which of the following shows the order of magnitude (from simplest to most complex) when attempting to increase the efficiency of business processes? O 1 - Business Process Automation, 2 - Business Process Improvement, 3 - Business Process ReEngineering O 1 - Business Process Automation, 2 - Business Process Management, 3 - Business Process ReEngineering O 1 - Business Process Management, 2 - Business Process Improvement, 3 - Business Process ReEngineering O 1 - Business Process Management, 2 - Business Process Automation, 3 - Business Process ReEngineering O 1 - Business Process Improvement, 2 - Business Process Automation, 3 - Business Process ReEngineerina

1 - Business Process Automation, 2 - Business Process Improvement, 3 - Business Process ReEngineering

A (1)____shows the organization of data without indicating how it is stored, created, or manipulated. A (2)____shows how the data will be stored in databases or files. O 1 - Physical Data Model; 2 - Flowing Data Model O 1 - MS Access; 2 - ERD O 1 - Physical Data Model; 2 - Logical Data Model O 1 - Flowing Data Model; 2 - Physical Data Model O 1 - Logical Data Model; 2 - Physical Data Model

1 - Logical Data Model; 2 - Physical Data Model

There are three types of Feasibility Analyses, match them up: (1) Can we build it? (2) Should we build it? 13) If we build it, will they use it? O 1 - Technical Feasibility: 2 - Organizational Feasibility: 3 - Economic Feasibility O 1 - Organizational Feasibility; 2 - Economic Feasibility: 3 - Technical Feasibility O 1 - Economic Feasibility; 2 - Technical Feasibility: 3 - Organizational Feasibility O 1 - Technical Feasibility; 2 - Economic Feasibility: 3 - Organizational Feasibility O 1 - Organizational Feasibility: 2 - Technical Feasibility: 3 - Economic Feasibility

1 - Technical Feasibility; 2 - Economic Feasibility: 3 - Organizational Feasibility

When doing the TO-BE quantification, you should (1)_ , and you (2) _. O 1 - not include all metrics from the AS-IS process quantification; 2 - cannot include additional metrics that were not being measured in the AS-IS quantification O 1 - include all metrics from the AS-IS process quantification; 2 - cannot include additional metrics that were not being measured in the AS-IS quantification O 1 - panic; 2 - can cry to your boss for dramatic effect O 1 - not include all metrics from the AS-IS process quantification; 2 - can include additional metrics that were not being measured in the AS-IS quantification O 1 - include all metrics from the AS-IS process quantification; 2 - can include additional metrics that were not being measured in the AS-IS quantification

1 - include all metrics from the AS-IS process quantification; 2 - can include additional metrics that were not being measured in the AS-IS quantification

Which of the following is true given the table matrix? Select all that apply

1. PS1, PS2, & PS3 represent the three proposed technical solutions being cross referenced with the Client's Acceptance Criteria's (AC1 - AC6) 2. PS2 is chosen as the recommended technical solution for the TO-BE process' implementation & execution

If the solution is delivered without meeting one or more of the client's acceptance criteria's, which of the following could happen according to the course's lecture? Select all that apply. O The client may request the project team to continue and complete the solution until the agreed upon acceptance criteria has been fully met. Save Answel O The client will pay the project team a bonus due to their great effort on the delivered solution O The potential of legal action by the client since the project team technically did not complete the contract due to not delivering what is stated in the contract's scope and statement of work. O The client will provide additional assistance to the project team to ensure the completed solution is delivered within the next two months O The client may not accept the solution as-is and require some of their money back; resulting in a net loss for the project team's efforts.

1. The client may request the project team to continue and complete the solution until the agreed upon acceptance criteria has been fully met. 2. The potential of legal action by the client since the project team technically did not complete the contract due to not delivering what is stated in the contract's scope and statement of work. 3. The client may not accept the solution as-is and require some of their money back; resulting in a net loss for the project team's efforts.

There are six steps to Quantification according to the class slides. Put them in the correct order beginning with step one.

1. Understand the client's business environment 2. Determine and quantify the current process 3. Determine a case for change and quantify an estimated new/better process 4. Receive approval; then design, develop, and implement the new process 5. Determine and quantify the impact of the new process 6. Compare the new and old processes, and see if there is change

When performing quantification, which of the following is true in terms of the evidence you need to provide? Select all that apply. O When intangible evidence is provided, the amount of evidence that needs to be provided to prove your point is greater than when only tangible evidence is provided. O When tangible evidence is provided, the amount of evidence that needs to be provided to prove your point is less than when only intangible evidence is provided. O When tangible evidence is provided, the amount of evidence that needs to be provided to prove your point is equal to than when intangible evidence is provided. O When tangible evidence is provided, the amount of evidence that needs to be provided to prove your point is greater than when intangible evidence is provided. O When intangible evidence is provided, the amount of evidence that needs to be provided to prove your point is equal to than when only tangible e

1. When intangible evidence is provided, the amount of evidence that needs to be provided to prove your point is greater than when only tangible evidence is provided. 2. When tangible evidence is provided, the amount of evidence that needs to be provided to prove your point is less than when only intangible evidence is provided. 3. When tangible evidence is provided, the amount of evidence that needs to be provided to prove your point is equal to than when intangible evidence is provided.

The Process Modeling lecture provides the following example: "You bought Verizon Fios and have a network bandwidth capacity of 10Gbps. However, the router you have at your house can only run 500Mbps. As a result, even though you are paying for 10Gbps, you can only run a maximum of 500Mbps due to your home router." What type of concern is this an example of? O Not Having Enough Router Power O Repetitive Process O Complex Process O Obsolete Technology O A Bottleneck

A Bottleneck

To determine how an organization currently operates, you will need to gather requirements and then flowchart out the step-by-step operations. This will produce what? O Fishbone Diagram O Project Management Plan O TO-BE Process O Gantt Chart O AS-IS Process

AS-IS Process

Mike is assigned a new project where his team needs to build a solution that can provide process automation of employee on-boarding (the activities that need to be completed when new employees are hired). The client would like some working components as soon as possible so that they can interact with it, and give feedback as necessary. They also do not know I other processes (like off-boarding when an employee leaves the company) should be added to the process automation project yet. What project management style can Mike use in this case? O Business Process Improvement O Waterfall O Software O Business Process Reengineering O Agile

Agile

The image below shows the AS-IS process of an organization's activities. Lines #5 & #13 are a red/orange color, which represents what?

Areas of Concern

Which of the following shows the correct order of requirements from high-level requirement to detailed requirements? O Business Requirements -> User Requirements -> System Requirements O User Requirements -> Business Requirements -> System Requirements O Business Requirements -> System Requirements -> User Requirements O User Requirements -> System Requirements -> Business Requirements O System Requirements -> User Requirements -> Business Requirements O System Requirements -> Business Requirements -> User Requirements

Business Requirements -> User Requirements -> System Requirements

A is generally defined as what an organization and its users need or desire in a solution in order for their business challenges to be addressed. O A. regulation O B. standard or best practice O C. requirement O D. system O E. contract

C. requirement

When quantifying the AS-IS process, what is the quantification trying to establish? O Potential solutions to the current problems of the system/process O Only the amount of time loss in the system/process O Only the amount of expenses in the system/process O Current problems of the system/process O Only the amount of Net Income for the entire process

Current problems of the system/process

When going from AS IS Process over to the TO BE Process, Quantification is important. Quantification is proven by providing evidence. Which of the following is not an example of Tangible Evidence? O Utility Bills O Office Rental Expenses O Customer Satisfaction O Business Operating Expenses O Revenue / Sales

Customer Satisfaction

The Client's Acceptance Criteria's are derived from O Defined/Determined Requirements O the Project Sponsor O the TO-BE Process O the AS-IS Process O the Vice President of Project Management

Defined/Determined Requirements

Which of the following is not an acceptable client acceptance criteria according to our Process Improvement Solutioning lecture? O Solution Development/Acquisition less than $5.5M O Easy to Use O Application is Compatible with iOS AND Android Devices O User can try on virtual clothing of different sizes O Maintenance Expenses less than $2M Annually

Easy to Use

"Solution is compatible with Oracle 12c* is an example of O Feature-based requirement O Microsoft integration requirement O Range-based requirement O Unnecessary client requirement O Optional requirement

Feature-based requirement

There are multiple ways to quantify the TO-BE process. According to the lecture, the three most common options that organizations tend to go towards with their TO.BE process, and in turn, their TO-BE quantification are: O Saving Hope O Increasing Costs O Increasing Sales O Saving Time O Lowering Costs

Increasing Sales Saving Time Lowering Costs

Which of the following project management terms refers to money reserves which can be used to address unforeseen issues? O Managerial Funds O Slack O Schedule Management O Cost Management O Scope Creep O Financial Management

Managerial Funds

Which of the following is a methodology used by organizations to continuously improve end-to-end business processes? O Business Process Automation O Business Process Management O Business Process Engineering O Business Process ReEngineering O Business Process Improvement

O Business Process Management

When creating a flowchart, different shapes are used to define different activities. What does a diamond represent in a flowchart? O End Point of the Process O Noun (e.g. Patient, Customer, Database) or a Process (e.g. Submit Report) O Decision Point O Data Flow (from one noun/process to the next) O Start Point of the Process

O Decision Point

Which phase of the Systems Development Life Cycle (SDLC) has the goal to show how the new proposed solution will fit in the organization and how it will impact all of its users? O Maintenance & Operations Phase O Design Phase O Implementation Phase O Planning Phase O Analysis Phase

O Design Phase

There are multiple requirement elicitation methods. We talked about 4. Which one should be done first in order to gain an understanding of the organization before conducting the other three? O Surveys O Interviews O Questionnaires O Document Analysis O Observations

O Document Analysis

All project requirements need to be documented in what? O A. Schedule O B. Statement of Work O C. Project Gantt Chart O D. Contract/Agreement O E. A& C O F. B&D O G. All of the above O H. None of the above

O F. B&D

Which of the following are the three components of Process Improvement Solutioning? O Proposed Technical Solutions O TO-BE Process Quantification O TO-BE Process Modeling O AS-IS Process Modeling O AS-IS Process Quantification

O Proposed Technical Solutions O TO-BE Process Quantification O TO-BE Process Modeling

There are 10 project management areas according to the Project Management Institute. Which area deals with the different people, groups, and organizations that would be affected by the project? O Risk Management O Communication Management O Human Resources Management O Procurement Management O Stakeholder Management

O Stakeholder Management

In regards to the Triple Constraint of Project Management, if an activity requires the schedule to be extending for 6 months, which of the following impacts/effects could be yielded? O The human resources would need to be increased O The scope would need to be decreased O In project management, the schedule cannot be extended O The communications would need to be increased O The budget / cost would need to be increased

O The budget / cost would need to be increased

By definition, a project must have a beginning and an end date. O True O False

O True

If your project team balances the triple constraint properly, it will yield a(n) _____ Solution? O rushed O cheap O expensive O gold plated O quality O popular

O quality

There are multiple requirement elicitation methods. We talked about 4. Which one allows the project team to watch tasks and activities being executed by the end-user live? O Document Analysis O Surveys O Interviews O Observations O Questionnaires

Observations

Which of the following shows the first four steps of the Systems Development Life Cycle (SDLC) in the correct order according to the course's slides? O Analysis, Planning, Design, Implementation O Planning, Design, Implementation, Analysis O Planning, Analysis, Design, Implementation O Design, Planning, Implementation, Analysis O Planning, Design, Analysis, Implementation

Planning, Analysis, Design, Implementation

Who is the individual (or individuals) who holds the "pot of money* and is able to allocate funding for a proposed project? Hint: You will need to have their support for your project to be approved and successful when executed. O Chief Financial Officer O Program Manager O Project Sponsor O Project Manager O Portfolio Manager

Project Sponsor

In the course's lecture, the term SMART Requirements was mentioned. Which of the following defines SMART Requirements Determination? O Requirements need to be Specific, Measurable, Attainable, Realistic, & Technology-Based O Requirements need to be Specific, Measurable, Actionable, Realistic, & Time-Based O Requirements need to be Specific, Measurable, Analytical, Realistic, & Time-Based O Requirements need to be Specific, Measurable, Analytical, Realistic, & Technology-Based O Requirements need to be Specific, Measurable, Actionable, Realistic, & Technology-Based

Requirments need to be Specific, Measurable, Actionable, Realistic, & Time-Based

Which of the following is considered the triple constraint of project management? O Scope, Cost, & Time O People, Communication, & Planning O Communication, Scope, & Cost O Cost, Time, & Communication O Scope, Time, & Communication

Scope, Cost, & Time

Which of the following project management terms refers to extra time built into the schedule to account for any unforeseen or unpredictable issues? O Gold Plating O Scope Creep O Managerial Funds O Cost Management O Schedule Management O Slack

Slack

Which of the following is false when comparing the AS-IS & TO-BE quantifications? O The TO-BE Expenses must be better than the AS-IS Expenses O The TO-BE Expenses can be better or worse than the AS-IS Expenses O The TO-BE Profit should be better/higher than the AS-IS Profit O The TO-BE Revenue should be better than the AS-1S Revenue

The TO-BE Expenses can be better or worse than the AS-IS Expenses

We went through the following image in the Process Modeling lecture. What do the two different colors (blue & purple) represent? O The AS-IS process versus the TO-BE process when combined for comparison O The two different actors involved in the process O The areas of concern versus the non areas of concern within the process O The areas of improvement versus the non areas of improvement within the process O The color's do not represent anything. It is fun and free to add colors to the flowchart!

The two different actors involved in the process

Which of the following is not the purpose of business/use cases? O These allow us to express and clarify the requirements of the solution O These allow the developers to build the solution without having to build prototypes and interacting with the client O These take into consideration the inputs, processes, and outputs of the solution O These define the expected interaction between the user and the solution O These describe the different activities needed to be handled by the solution

These allow the developers to build the solution without having to build prototypes and interacting with the client

A will be used to determine the specific activity that will initiate a use case. For example, when a customer submits an online order through uber eats, that would be the _____ that will: • let the restaurant know what to cook, when to start cooking, and when to package up the order • show the customer tracking information on their food order • utilize the payment method provided by the customer to charge the appropriate amount that will O Order O Process O Actor O Command O Trigger

Trigger

Characteristics of managing projects using Waterfall include all of the following except O Waterfall is great for projects where requirements are unclear and likely to change O Waterfall doesn't build in re-design into its phases O Phases are linear in nature O Waterfall is great for projects where requirements are clearly defined and not likely to change O Waterfall doesn't get a product/prototype into the hands of clients to interact with until near the end of the project

Waterfall is great for projects where requirements are unclear and likely to change

What is scope creep? O When client requirements are removed from the project scope and are approved by both parties O When additional client requirements are added to the project scope and are not approved by both parties O The same thing as Gold Plating the Scope O When client requirements are removed from the project scope and are not approved by either party O When additional client requirements are added to the project scope and are approved by both parties

When additional client requirements are added to the project scope and are not approved by both parties

What is gold plating? O When the project team does additional efforts beyond the requirements stated in the scope/SOW. Approved by the project team's manager and/or sponsor. O The same thing as Scope Creep O When the project team does additional efforts beyond the requirements stated in the scope/SOW. Requested and approved by the client. O When additional client requirements are added to the project scope and are approved by both parties O When client requirements are removed from the project scope and are approved by both parties

When the project team does additional efforts beyond the requirements stated in the scope/SOW. Approved by the project team's manager and/or sponsor.

How do you prove to the executives that the proposed solution you recommended them to invest in was objectively chosen? O You match/score each proposed technical solutions' features and capabilities to the client's competitors O You match/score each proposed technical solutions' features and capabilities to the project team's expertise O You match/score each proposed technical solutions' features and capabilities to the industry's best practices O You match/score each proposed technical solutions' features and capabilities to the client's acceptance criteria O You match/score each proposed technical solutions' features and capabilities to the Project Management Institutes' recommendations

You match/score each proposed technical solutions' features and capabilities to the client's acceptance criteria

The TO-BE process flowchart should: O highlight the current issues of the process O show time improvement quantification numbers O show quantification metrics O show profit metrics O highlight the proposed changes and improvements

highlight the proposed changes and improvements

Waterfall and Agile are examples of project management ___. These are formalized approaches to implementing a process or framework, and can be derived from various sources. O goals O rules O software programs O laws O methodologies

methodologies

The purpose of proposed technical solutions is to: O present a number of potential technologies that can be implemented in the TO-BE process, to improve the AS-IS process O fill up additional space in the project proposal O present a potential technology that can be implemented in the TO-BE process, to improve the AS-IS process O present a number of potential TO-BE processes that can be implemented to improve the AS-IS process O present a potential TO-BE process that can be implemented to improve the AS-IS process

present a number of potential technologies that can be implemented in the TO-BE process, to improve the AS-IS process

By the end of the quantification effort, you want to convey a certain message to the executives or the folks approving your project proposal. And that message is that? O the current process is slow, inefficient, and or expensive to the organization. And because of this, it needs to change before it gets worse and further impacts the organization negatively. The AS-IS process that is being suggested will be faster, more efficient, bring in more revenue, and or cheaper to operate. And if the AS-IS process is approved and implemented. It will better the business and possibly provide improvements to other processes. O I'm not sure - I didn't listen to the boring quantification lecture. This class sucks! O the TO-BE process is slow, inefficient, and or expensive to the organization. And because of this, it needs to change before it gets worse and further impacts the organization negatively. The AS-IS process that is being

the AS-IS process is slow, inefficient, and or expensive to the organization. And because of this, it needs to change before it gets worse and further impacts the organization negatively The TO-BE process that is being suggested will be faster, more efficient, bring in more revenue, and or cheaper to operate. And if the TO-BE process is approved and implemented, it will better the business and possibly provide improvements to other processes.