Quiz 8: Managing Interpersonal Conflict

Which of the following people is taking an active role in the interpersonal conflict?

Aubrey listens to her friend's complaint, but she is not afraid to express her feelings as well.

In which of the following countries is conflict more likely to occur when people violate expected norms?

Canada

In which of the following scenarios is neutrality being demonstrated

Deanna and Riley were going to go out with friends tonight, but Deanna got sick. She would prefer that Riley stay home with her, but Riley said, "It's too bad that you're sick. Why should that ruin MY evening?"

Which of the following is LEAST likely to cause a conflict in the workplace?

Denver drives a Ford, but his co-worker Misty drives a Chevrolet.

True or False: You are likely to select the same conflict management strategies when you are sad as when you are angry.

False

True or False: In one study, only about 10 percent of both single people and married couples reported that they had experienced physical violence in their relationships.

False

True or False: The avoidance conflict strategy is the best because it totally eliminates the conflict.

False

Which of the following is a myth about interpersonal conflict?

In any conflict, there must be a winner and a loser.

Why is the collaboration conflict style generally considered to be the best?

It addresses the needs of everyone involved in the conflict

Which of the following pairs are MOST likely to experience interpersonal conflict?

Mary and Joan, who have been best friends for 20 years

True or False: Alexander and Avery have been having trouble conceiving a child. Alexander wants to adopt; Avery wants to pursue fertility treatments. This is an example of a relationship conflict.

True

True or False: At times, conflict can lead you to close yourself off from the other person.

True

In this conflict style, your main goal is to maintain harmony and peace in the relationship.

accommodating

Research suggests that one way women differ from men in the way they deal with interpersonal conflict is that women __________

are more likely to want to talk about and resolve the conflict

Violet knows that Ling is sensitive about her weight, so whenever they have a fight, Violet throws in a comment about how fat Ling is getting. This is an example of __________.

beltlining

This type of conflict centers on objects, events, and persons that are usually external to the parties involved.

content conflict

Argumentativeness __________.

increases the user's credibility

Which of the following is an example of a face-attacking conflict strategy?

making demands on a person's time

With __________ you refuse to discuss the conflict or listen to the other person's argument.

nonnegotiation

Starla resolves her conflict with Mitch by using the competing strategy. What is Mitch's likely response to this?

resentment

The compromising strategy shows __________ for your own needs and __________ concern for other's needs.

some; some

Which of the following tactics is MOST likely to yield a sense of supportiveness in conflict resolution?

spontaneity

Margo and Fred have been married for 30 years. When they inherit $50,000 from Margo's late uncle, they have to decide what to do with it. Margo wants to put the money into a mutual fund. Fred agrees. In this case, there is no conflict between Margo and Fred because __________.

their goals are compatibl

Which of the following statements is a descriptive message?

"If I'm going to do the cooking, I need you to wash the dishes afterwards."

Which statement BEST reflects an attitude of provisionalism?

"Let's explore this issue together and try to find a solution."