Quiz one MIS
Approximately how many Americans access the Internet using a smartphone or tablet? 220 million 258 million 172 million 194 million 118 million
194 mil
In 2015, what percent of the U.S. economy resulted from foreign trade? 50 percent 25 percent 30 percent 66 percent 10 percent
30 percent
How many service jobs move offshore to lower-wage countries in a typical year? 30,000 3 million 300,000 3,000 30 million
300,000
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2015? About $1 billion About $100 billion About $1 trillion About $100 million About $10 trillion
About $1 trillion
Which of the following is a private corporate network extended to authorized users outside the organization? FTP An extranet The Internet The World Wide Web An intranet
An extranet
Which of the following is an example of a business using information systems to create a new product? Walmart's RetailLink system The Mandarin Oriental's use of computers to keep track of guest preferences Apple's creation of the iPod Kroger's use of sensors to monitor cold food storage temperatures Verizon's use of a web-based digital dashboard to provide real-time company information for managers
Apple's creation of the iPod
The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? Improved decision making Improved efficiency Customer intimacy Improved flexibility Operational excellence
Customer intimacy
Which of the following would not be used as an input for an information system? Digital dashboard Tablet computer Smartphone Bar code scanner RFID reader
Digital Dashboard
True or False? There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.
False
True or False? In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled.
False
True or False? Information systems literacy focuses primarily on knowledge of information technology.
False
True or false? All business processes are formally documented by an organization.
False
true or false? Data is information that has been shaped into a form that is meaningful to human beings.
False
Which of the following is not one of the current changes taking place in information systems technology? Increased usage of data generated by the Internet of Things Growing business use of big data Growth in the PC platform Growth in cloud computing Emerging mobile digital platform
Growth in the PC platform
Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case? Improved employee morale Improved decision making Higher customer satisfaction levels Reduced cost of supplies Survival
Higher customer satisfaction levels
Which main business function is responsible for maintaining employee records? Finance and accounting Middle management Manufacturing and production Sales and marketing Human resources
Human Resources
Which of the following statements best describes organizational culture? It reflects the senior management's perspective on the organization and goals. It enables the organization to transcend the different levels and specialties of its employees. It encompasses the sum of beliefs and assumptions by all members. It allows a company to achieve greater operational efficiency. It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.
Which field of study focuses on both a behavioral and technical understanding of information systems? Economics Behavioral computing Sociology Management information systems Operations research
Management information systems
Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? Compliance with regulations Intimacy with its suppliers Employee morale Managerial decision making Efficiency in creation of new products
Managerial decision making
Which of the following is an example of raw data from an automobile manufacturer? An average sale price of $25,500 for all Subaru Outbacks sold during July 2016 in Mohegan Lake, New York One Subaru Outback sold July 27, 2016 in Mohegan Lake, New York for $24,000 An average of 120 Subarus sold daily in New York in 2016 1,200 Subaru Outbacks sold during the first quarter 2016 in New York Annual sales of Subaru Outbacks increased 5.3 percent
One Subaru Outback sold July 27, 2016 in Mohegan Lake, New York for $24,000
Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control? Computer science Management science Utilization management MIS Operations research
Operations research
RFID sensor-generated data on stored food items such as storage location is an example of: raw input. raw output. sales information. information systems. customer and product data.
Raw input
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets? Auxiliary Governmental Social Organizational Managerial
Social
Data management technology consists of which of the following? Software governing the organization of data on physical storage media Hardware and software used to transfer data Physical hardware and media used by an organization for storing data Two or more computers to share data or resources Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system
Software governing the organization of data on physical storage media
Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? E-mail An extranet The World Wide Web HTML FTP
The World Wide Web
Which of the following best describes the primary reason for implementing a new information system, from a business perspective? The system integrates well with the Web. The system will automate key business processes. The system will create new value for the firm, beyond its costs. The system enables the firm to create new products and services. The system is in use by our primary competitors.
The system will create new value for the firm, beyond its costs.
Which of the following statements about digital firms is not true? Today, most firms are fully digital. Digital firms offer extraordinary opportunities for flexible global organization and management. In digital firms, time shifting and space shifting are the norm. Digital firms sense and respond to their environments more rapidly than traditional firms. Digital firms have more flexibility to survive in turbulent times.
Today, most firms are fully digital.
True or False? UPS's use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites is an information systems solution used to achieve customer intimacy.
True
Which of the following is an example of an organizational complementary asset? Strong senior management A collaborative work environment Laws and regulations The Internet and telecommunications infrastructure Using the appropriate business model
Using the appropriate business model
Approximately what percent of U.S. businesses have some form of remote work program? About 35 percent About 60 percent About 25 percent About 75 percent About 15 percent
about 60 percent
In ________, raw data is systematically acquired and transformed during various stages that add value to that information. the dissemination process information processing an information value chain the feedback process the firm value chain
an information value chain
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: business process. culture. atmosphere. mission. environment.
culture.
true or false? Internet advertising is growing at approximately 5 percent a year.
false
true or false? There is little variation in returns on IT investment across firms.
false
true or false? Computers and programs are the only things required to produce the information an organization needs.
false
Maintaining the organization's financial records is a central purpose of which main business function? Sales and manufacturing Manufacturing and accounting Finance and accounting Human resources Finance and sales
finance and accounting
Psychologists study information systems with an eye to understanding: how new information systems change the control and cost structures within the firm. the production of digital goods. mathematically based models and physical technology. how human decision makers perceive and use formal information. how systems affect individuals, groups, and organizations
how human decision makers perceive and use formal information.
Which of the following is not one of the six strategic business objectives of information systems? Competitive advantage New products and services Improved decision making Survival improved employee morale
improved employee morale
All of the following describe the effects of globalization except: ability to find low-cost suppliers. increases in transaction costs reduction of labor costs through outsourcing. replication of business models in multiple countries. significant decreases in operating costs.
increases in transaction costs
The three activities in an information system that produce the information organizations use to control operations are: information, research, and analysis. data analysis, processing, and feedback. data, information, and analysis. input, processing, and output. input, output, and feedback.
input, processing, and output
Personnel who design new products or services for a firm belong to which level of a business hierarchy? Service workers Middle management Knowledge workers Production workers Data workers
knowledge workers
Which of the following statements is not true? In 2015, 60 percent of Apple's revenue was generated outside of the United States. most PCs manufactured in China use microprocessor chips manufactured in Korea. Many Fortune 500 U.S. firms derive more than half their revenues from foreign operations. Technology companies are particularly dependent on offshore revenue. Eighty percent of the toys sold in the United States are manufactured in China
most PCs manufactured in China use microprocessor chips manufactured in Korea.
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? Middle management Service workers Production management Knowledge workers Operational management
operational management
Converting raw data into a more meaningful form is called: organizing. processing. capturing. feedback. analysis.
processing
The three principal levels within a business organization hierarchy are senior management, data workers, and service workers senior management, middle management, operational management senior management, operational management, and service workers. senior management, operational management, and information systems. senior management, middle management, and service workers.
senior management, middle management, operational management
In a hierarchical organization, the upper level consists of: scientists. senior management. knowledge workers. data workers. professional employees.
senior management.
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? Improved decision making Competitive advantage Customer intimacy Operational excellence Survival
survival
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? Survival Operational excellence Improved decision making Customer intimacy Creation of new products
survival
Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? Competitive advantage Improved decision making Improved efficiency Survival Customer and supplier intimacy
survival
Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? Taking inventory Providing package status reports to customers Ability to embed UPS functions in external sites the decision to use automation In-house package tracking software
the decision to use automation
Output: converts raw input into a meaningful form. is information that is returned to appropriate members of the organization to help them evaluate the input stage. transfers data to the people who will use it or to the activities for which it will be used. is feedback that has been processed to create meaningful information. transfers processed information to the people who will use it or to the activities for which it will be used.
transfers processed information to the people who will use it or to the activities for which it will be used.
True or False? Creating a marketing plan is an example of a business process.
true
True or False? A firm that invests in a strong IS development team is making an investment in organizational complementary assets.
true
True or False? Private business investment in information technology constituted 37 percent of all invested capital in 2015.
true
True or false? Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.
true
true or false? A business model describes how a company produces, delivers, and sells a product or service to create wealth.
true
true or false? The key elements of an organization are its structure, business processes, politics, culture, and people.
true
true or false? Intranets link different systems and networks within a firm.
true
true or false? You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems.
true
true or false? The three main dimensions of information systems are management, organizations, and information technology.
true
