Quiz Two MIS

All of the following job categories are expected to grow over the next eight years except: database administrators. systems analysts. software engineers. computer programmers. computer support specialists.

computer programmers.

true or false? A TPS is an information system that keeps track of all of the daily routine transactions of a business.

true

true or false? A key word in social business is "conversations."

true

true or false? An organization's MIS and DSS supply an ESS with summarized information.

true

true or false? One example of a business process is shipping a product to a customer.

true

true or false? Supply chain management systems are more externally oriented than enterprise systems.

true

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. CTO CPO CEO CSO CKO

CKO

Which of the following is an example of a cross-functional business process? Identifying customers Paying creditors Transporting the product Assembling a product Creating a new product

Creating a new product

Which of the following is an example of a cross-functional business process? Transporting the product Creating a new product Identifying customers Assembling a product Paying creditors

Creating a new product

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system? KMS DSS TPS ESS MIS

DSS

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? KMS MIS TPS DSS RPS

DSS

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? TPS DSS MIS CRM ESS

DSS

A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses. remote, asynchronous enterprise social-commerce collaborative cloud-based

enterprise

An information systems manager: manages data entry staff. translates business problems into information requirements. acts as liaison between the information systems group and the rest of the organization. writes software instructions for computers. oversees the company's security policy.

manages data entry staff.

The term management information systems refers to a specific category of information systems serving: integrated data processing throughout the firm. transaction process reporting. the information technology function. employees with online access to historical records. middle management functions.

middle management functions.

The principal liaison between the information systems groups and the rest of the organization is a(n): programmer. systems analyst. CIO. information systems manager. CTO.

systems analyst.

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. telecommunications the Internet and networking technologies e-commerce e-business any computerized technology

the Internet and networking technologies

According to the chapter case, ABB decided to switch from its existing corporate intranet for all of the following reasons except: the intranet was too static and outmoded to meet its current needs. the intranet had poor capabilities for searching for information. the intranet was too expensive to maintain. the intranet was confusing and inefficient. the intranet lacked collaboration tools.

the intranet was too expensive to maintain.

All of the following are examples of business intelligence systems except a system that: summarizes and reports on a company's basic operations. compares total annual sales figures for specific products to planned targets. tracks the flows of materials in a factory. addresses nonroutine decisions. focuses on problems that are unique and rapidly changing.

tracks the flows of materials in a factory.

True or False? IT governance refers to the overall decision-making that guides the IT strategy of a firm.

true

true or false? A web interface used to present integrated personalized business content to users is called a portal.

true

true or false? Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

true

true or false? Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

true

Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface? ESS TPS MIS DSS SCM

ESS

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? TPS KMS DSS ESS MIS

ESS

What is the most important function of an enterprise application? Enabling cost-effective e-business processes Enabling inventory and supply chain management Increasing speed of communicating Enabling a company to work collaboratively with customers and suppliers Enabling business functions and departments to share information

Enabling business functions and departments to share information

Which of the following is a firm's CPO responsible for? Acting as liaison between the information systems group and the rest of the company Making better use of existing knowledge in organizational and management processes Enforcing the firm's information security policy Ensuring that the company complies with existing data privacy laws Overseeing the use of information technology in the firm

Ensuring that the company complies with existing data privacy laws

________ systems are also known as enterprise systems. Decision-support Resource planning Enterprise resource planning Enterprise support Management information

Enterprise resource planning

Which of the following is not a business benefit of collaboration? Improved compliance with government regulations Improved innovation Improved customer service Improved quality Improved financial performance

Improved compliance with government regulations

An ESS supports which of the following? Transactional needs of the organization Decision making and administrative activities of middle managers Knowledge and data workers in an organization Long-range planning activities of senior management Day-to-day processes of production

Long-range planning activities of senior management

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories? TPS ESS KMS MIS DSS

MIS

Producing a bill of materials is a business process in which of the following functional areas? Sales and marketing Human resources Finance and accounting Manufacturing and production Research and development

Manufacturing and production

SVF uses which of the following collaboration tools? Microsoft Yammer Salesforce Chatter Microsoft SharePoint Online EMC Documentum eRoom IBM Notes

Microsoft SharePoint Online

Which level of the organization is an ESS specifically designed to serve? Operational Knowledge workers End-user Middle management Senior management

Senior management

Using the Internet to buy or sell goods is called: e-government. an extranet. e-business. e-commerce. an intranet.

e-commerce.

Which of the following types of system would you use to manage relationships with your customers? CLE KMS MIS CLU CRM

CRM

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? TPS KMS An extranet CRM MIS

KMS

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? Same time/same place Remote/colocated Synchronous/colocated Different time/remote Same time/remote

Remote/colocated

Which of the following job categories is expected to experience the most growth over the next eight years? Systems analysts Computer programmers Database administrators Computer support specialists Software engineers

Systems analysts

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? The time/space collaboration and social tool matrix IBM Notes Cloud collaboration Virtual meeting system The collaboration matrix

The time/space collaboration and social tool matrix

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? Intranet Enterprise system MIS CRM Extranet

extranet

true or false? An inventory control system is an example of an MIS.

false

Order fulfillment involves all of the following business processes except: assembling the product. submitting the order. making customers aware of the product. checking the customer's credit. shipping the product.

making customers aware of the product.

According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true? No special changes to a room are required to install the IX5000 system. A six-seat IX500 system costs about $500,000. The IX5000 system is able to capture an entire room in fine detail. Produban was the first company to deploy the IX5000 system. The IX5000 system needs only half the power, installation time, and data transmission capacity (bandwidth) as Cisco's previous telepresence systems.

A six-seat IX500 system costs about $500,000.

Which of the following statements about collaboration is not true? Businesses need special systems for collaboration. Business collaboration relies on the formation of teams that are assigned a specific task or goal. One business benefit of collaboration is improved innovation. Successful collaboration can be achieved through technology regardless of the organization's culture or structure. In business, a collaboration can last as little as a few minutes

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? MIS DSS BIS TPS ESS

TPS

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system? KWS BIS TPS DSS MIS

TPS

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? TPS TPS with DSS capabilities TPS with MIS capabilities DSS with MIS capabilities TPS with ESS capabilitie

TPS with MIS capabilities

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? Time zones Privacy Permissions Language Corporate culture

Time zones

True or false? You would use an MIS to help determine if your business should introduce a new product line.

false

true or false Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

false

true or false? A DSS is most commonly used by the operations management level of an organization.

false

true or false? An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

false

true or false? For nonroutine decision making, senior managers rely on management information systems.

false

true or false? Most transaction processing systems use sophisticated mathematical models or statistical techniques.

false