Recruitment and hiring

What is the charge for professional recruiters (headhunters)?

can vary significantly

What does the HR department do in larger organizations?

- Ensure the hiring process participants are aware of company policies, procedures, laws and regulations related to recruitment and selection. - Offer guidance about effective recruitment strategies - Describe labor market trends - Provide guidance related to screening techniques and total compensation packages

Steps to filling a position

1) Evaluate current staffing needs 2) Define position requirements 3) Decide who will be involved in the hiring process 4) Determine the sourcing strategy 5) Develop a screening and evaluation process 6) Negotiate a hiring offer 7) Training program 8) Review outcomes of the hiring process

What kinds of people are asked to provide input into the recruitment process?

peers, other managers, subordinates of a unit head or similar position.

What are work samples?

A screening technique that uses actual work activities as a test to evaluate a candidate's knowledge, skills and abilities for a given job

What should you do instead of reusing an old job description?

Assess the current demands of the position, note changes in technology that may have occurred and incorporate new skills or duties that are now required.

What does diagonal selection provide?

Clarity about each stakeholder's role in the hiring process and evaluation process expectations

What is the step 2 of the recruiting process?

Clearly and definitively document duties, tasks, and responsibilities critical to a position's success.

what is soft-skills training

Competency based practical skills

What can result in better decisions and acquisition of new talent committed to the organization?

Considering staffing requirements and engaging in a thoughtful hiring process.

What is step 3 of the hiring and recruiting process?

Determine who will be involved in the hiring process

What is step 4 of the recruiting and hiring process?

Determining the sourcing strategy

What is step 5 of the recruitment and hiring process?

Develop a screening and evaluation process.

What is step 1 of recruiting and hiring?

Evaluate the current staffing needs

What could happen if the wrong person is hired?

performance problems could occur and the organization may be exposed to unnecessary liability

What is it important to be familiar with when sourcing potential candidates?

Pharmacy-related recruitment patterns Where good candidates are produced and found How competitors source their candidates

What is a well defined job description the foundation for?

Recruitment Selection Compensation Training requirements Performance evaluation parameters

What are search firms or professional recruiters (headhunters) typically used for?

Senior positions Fields where competition for talent warrants additional expertise and support An organization needs to higher a large number of candidates in a short period of time or when seeking to staff in hard-to-fill geographic areas

What are some types of questions that you might find in a structured interview?

Situational interview: "What would you do if..." Behavioral interview - "Tell us about a time that ..." Informational interview-- "Have you ever worked in a retail pharmacy?" Case study - Give information, then "What would you do?"

what are essential functions of a job?

Tasks and responsibilities that are fundamental to doing a particular job. They should be explicit and used to draft job advertisements and develop selection criteria. These are required to ensure compliance with the Americans With Disabilities Act.

What are some examples of advertising?

placing ads- Column Ads Block Ads Web Ads Image Ads Position announcements

What is step 7 of the hiring/recruiting process?

Training program

When you are considering people to be involved in the hiring process, what should you think about?

Who will be involved How they will be involved When they will be

What are some "other" screening tools

Work samples Medical exams Organizational fit Background checks

What is considered the most valid and reliable screening technique

Work samples because they assess an applicant's ability to perform work required by the job

What is a sourcing strategy?

approaches an organization uses to seek applicants for vacancies.

When you are evaluating the current staffing needs, what is important to remember?

You should not be in a hurry because if the wrong person is hired, performance problems and exposure to unnecessary liability can occur. It is important to thoroughly investigate your staffing requirements and e thoughtful in the decision making process.

Once a final candidate has been selected, what must happen next?

a competitive offer package must be created

What should hiring managers follow a verbal offer with?

a letter confirming the terms and conditions of employment

what is on-boarding?

a process that attempts to get new hires up to speed quickly and effectively with training and support programs designed to orient them to their work, the organization and coworkers.

What does the selection process typically start with?

a review of written or electronic application materials (resume, cover letter, credentials, transcripts, application, etc.)

What does the Americans with Disabilities Act prohibit in terms of medical exams?

administering them before an employment offer is made

When should organizational fit be used in the screening process?

after all objective criteria have been exhausted- this can be a useful and defensible screening technique if it is used legally and with appropriate caution (And does not screen for protected class criteria)

What does the review of the hiring process entail?

determine if the process served its intended purpose. Best accomplished after a new employee has worked for a while and received a performance review.

What kind of effort is networking often used in?

diversity efforts when managers reach out to a variety of candidates from traditional and nontraditional recruiting sources.

what is a key component of the job description?

essential functions of the job

What is the second most commonly used screening technique?

face to face intervews

What is the goal of diagonal selection?

get a multidimensional and complete picture of the work being performed

What does the on-boarding process allow for?

helps employees embrace the organization's mission, vision and values.

How does advertising for hiring work?

inform individuals of the position opening-- more passive than other sources and really should be part of a more comprehensive approach. Want to cultivate applicants whether or not they are actively pursuing new employment opportunities.

What are some pros and cons of interviews?

less reliable than other methods so should not be used as a sole method. Should also be structured to enhance effectiveness

What is a less personal approach to using networks for sourcing?

mailing lists

What do you have to do to ensure you are compliant with the americans with disabilities act?

make sure the essential functions of a job are part of the job description

What is step 6 of the hiring process?

negotiate a hiring offer

Does the hiring official always manage the hiring process?

no, this may be delegated to others who will make a recommendation to the hiring official

What kind of structured orientation should new employees receive?

one that outlines their new responsibilities and the organization for which they will work. -- should focus on the information that is essential to provide a strong foundation for the future- starts as soon as the candidate accepts the position

What is the last screening technique that is usually used to evaluate candidates?

reference and background checks- generally only conducted on a single finalist.

What can rushing to hire a replacement do?

result in filling a role that is not actually need or placement of a person that is poorly matched for the job

What is step 8 of the hiring process?

review outcomes of the hiring process

What is the purpose of telephone/video interviews?

same purpose as telephone interviews- allow candidates and hiring managers to see and hear each other and establish a better rapport that what is possible over telephone

how long might a comprehensive on-boarding process last?

several months- it is an opportunity to learn about - The organization (hx, future direction, etc.) - The role of the employee's department - The role of his/her position - How other departments fit within the organization

What is hard skills training?

skill-based knowledge necessary to operate equipment, technology, and processes for a specific last.

What is an important decision to make while developing the screening and evaluation process?

the decision making process that will be used to eliminate candidates or advance them to the next round of screening.

Who are most pharmacy personnel selected and hired by?

the direct supervisor or the position manager of the pharmacy

What should candidates be informed of when a hiring offer is made?

the intangible benefits of working in the organization-- this may enrich the "Employee Value Proposition" Also--- the total compensation package offered by the organization

What are applicant's application materials evaluated against/

the objective criteria documented in the job description and advertisements. Applicants are evaluated against each other

What are structured interviews?

they have a predefined list of questions and a standard method of evaluating responses. They usually ask several types of questions.

How does using networks as a sourcing strategy work?

this is a deliberate and organized approach to maintaining contact information for talented people. -- stay in contact with people they meet at professional gatherings so they have a pool of potential candidates to contact when openings occur

What can a screening matrix be used for?

to compare qualifications of one applicant against others.

Why should each candidate be evaluated by the same objective criteria by everyone involved?

to ensure quality, consistency and fairness.

What are medical exams used for?

to evaluate a candidate's ability to physically perform essential functions of the job

Why should you use multiple screening techniques?

to make a sound hiring decision.

What can telephone/video interviews be used for?

to screen a large number of qualified applicants down to a more manageable number of finalists. - Similar to on-site interviews - Shorter- not used to make the final decision

what is mandatory training?

training that must be required to meed federal, state or local statutes

What is diagonal selection

when individuals that are involved in the hiring process are chosen from across the organization at various levels - Hiring official - Coworkers, manages and Others - The HR manager

what is organizational fit

whether a person would work well considering the organization's culture, coworkers, and approach to work

Are employment offers legally binding?

yes