Ritz-Carlton

8

Have the opportunity to continuously learn and grow (grow)

2

I am always responsive to the expressed and unexpressed wishes and needs of our guests

3

I am empowered to create unique, memorable, and personal experiences to our guests

9

I am involved in the planning of the work that affects me (planning)

10

I am proud of my professional appearance, language, and behavior (appearance)

12

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment (Environment)

1

I build strong relations to ritz-carlton guests for life

5

I continuously seek opportunities to innovate and improve the ritz-carlton experience. (opportunities)

7

I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met. (work environment)

6

I own and immediately resolve guest problems (guest problems)

11

I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets (privacy)

4

I understand my role in achieving the key success factors, embracing community footprints and creating the ritz-carlton mystique. (success)