RWS 290
Measurable rewards, such as saving time or money or acquiring a desired object, are also called _____ rewards. a. Spiritual b. Tangible c. Abstract d. Unquantifiable
B
An elaborate page design includes design elements such as: A. Elaborate borders with interesting and decorative designs B. Headings, graphics, and lists C. Margin comments, pull quotes, and side bars D. Footnotes
C
How are bar charts typically used in business communication? A. To show growth overtime. B. To show trends within the industry. C. To compare data. D. For emotional appeal.
C
It is best to organize persuasive messages using the _____ because you will be writing to potentially uncooperative readers. a. Mixed construction b. Unstructured order c. Indirect order d. Nonlinear order
C
8. Information such as a person's social, political, and personal preferences are called _____ information. a. Physiographic b. Angiographic c. Demographic d. Psychographic
D
BCC stands for: a. Blind casual copy b. Blind courtesy collaboration c. Blind casual communication d. Blind courtesy copy
D
The most appropriate way to end a message refusing a request is to ____________. a. Repeat the main reason for the refusal. b. Give a sincere expression of regret. c. Promise that you will consider granting the request in the future. d. Give an adapted goodwill comment.
D
What is an auxiliary message? a. A follow-up communication to remind the receiver to respond. b. An informal communication between coworkers about issues unrelated to the workplace. c. An unnecessary communication that should be avoided. d. A "heads-up" message such as a phone call or email that could increase your main message's chances of success.
D
Which of the following elements should be included when concluding a speech? A. A statement to engage the audience right away B. A human-interest story C. A statement that builds up the case D. A restatement of the main points
D
Which of the following is NOT considered an opportunity for professional networking: a. Volunteer work b. Attending a baseball game with your coworkers c. Summer jobs d. These are all potential ways to professionally network
D
Which of the following is true of a pie chart? A. It compares the quantities of two or three different values in one chart by clustering points together. B. It compares differences in quantities using differences in the lengths of the bars to represent those quantities. C. It contains columns that begin at a central point of reference and either go up or down. D. It is the most frequently used chart in comparing the subdivisions of wholes.
D
Which of the following should typically be covered through visual presentation? A. Inaccurate data collected online B. Information that is not related to the text C. Simple information that can be easily inferred through words D. Information that is too detailed to be covered in words
D
A list of symbols used in a Recommendation Report are usually included in the front matter of the report
F
After reading bad news, readers usually appreciate a sincere apology more than an alternative solution
F
Emails should always be formal in nature.
F
Memos are used mostly for external communication with other businesses or clients.
F
Online readers typically read content from beginning to end.
F
Opening a message directly with the news that one is refusing the reader's request builds goodwill.
F
Sans serif fonts are typically used for print documents, while serif fonts are usually used for onscreen content.
F
A Recommendation Report is persuasive in that it builds an argument to support the recommendations through research and facts
T
As a business writer, you are likely to run into situations requiring you to make ethical judgments.
T
less
an overall quantity
lie
assume horizontal position
what is included in the rhetorical situation?
audience, author, text, context
refused request
convincing & logical, end with goodwill
letter format
date, inside address, salutation, body, closing
credibility, trust worthy, good character/motives
ethos
indirect claim
focus on facts not feelings, written when somethings gone wrong between customer & business
deductive argument
guarantees sound relationship between statements, help identify what logical claims are in argument
memo format
heading: memo, interoffice comm. & subheading: date, to-from, subject
abstract language
ideas, not real things
proposal format
intro, background, need/problem, project plan, budget, costs & benefits, qualifications, conclusion
recommendation report format
intro, background, problem & purpose statement, methodology, data & visuals, evaluation of data, summary of data, conclusion
colons
introduce lists & explanations
ITB
invitation to bid
semicolons
join independent clauses
logic, facts, statistics
logos
inductive argument
makes conclusion based on examples, inductive leap
effect
noun, results
complement
pairs
emotions/feelings
pathos
writing process
planning, drafting, revising,
lay
put down
types of bad news messages
refused request, indirect claim, adjustment refusals, negative announcements
RFP
request for proposal
RFQ
request for quotation
types of short reports
routine operational reports, progress reports, problem solving reports, meeting minutes
commas
separate items in a series
active voice
subject performs the action
fewer
things that can be counted
short report format
title fly, title page, transmittal message, exec summary, actual report
email format
to, cc, bcc, subject, attachments, message, closing
adjustment refusals
use logic through companies policies
affect
verb, influence
compliment
words of praise
A _____ is an orderly arrangement of information in rows and columns. A. Bulleted list B. Flowchart C. Pull quot D. Table
D
The Needs/Problem section describes the important aspects of the problem in greater detail than the background section.
T
The Project Plan section includes a Timeline of Deliverables.
T
The following sentence has one independent clause and one dependent clause: "Since the question was tough, I had trouble answering it."
T
The library houses business databases that address both business specific information as well as industry specific information
T
This statement uses a cliché: "The project uses state-of-the-art technologies."
T
To communicate clearly, you must use language your audience is familiar with.
T
Visuals are constructed to help the intended reader understand the information more quickly, easily, and competely
T
You should be professional and ready for your interview from the time you drive your car onto the parking lot of your potential place of business until you leave the property.
T
One of the goals of the opening of a persuasive request is to gain attention.
T
Requests that are likely to encounter resistance require a slow, deliberate approach.
T
Short, concise sentences are expected in most business documents and communications.
T
what is the process of communication?
1. sensing a communication need (problem) 2. define the situation 3. consider possible communication strategies 4. select a course of action 5. compose the message 6. send the message
In selecting visuals, you should _____. A. Plan the visuals for your document keeping your reader in mind B. Place all visuals in the appendix of your document to improve readability C. Avoid using visuals to cover information that is too detailed D. Use visuals to convey the main points in your message instead of words
A
The two sample student proposals in Blackboard were written about: A. Robotic bartenders and a new app for Ikea. B. Robotic vacuum cleaners and a new app for Ikea. C. Robotic bartenders and a new app for Kohl's. D. Robotic vacuum cleaners and a new app for Kohl's.
A
What is internal-operational communication? a. Communication that occurs in conducting work within a business. b. Communication done with people and groups outside of the business. c. Communication that helps make and sustain relationships. d. A way of perceiving and doing things.
A
Which of the following contains "blaming" language? a. You failed to indicate which fabric you wanted on your order. b. Indicate your color choice on the enclosed card. c. We need additional information to complete your order. d. Refer to the attached inventory to review the completed order.
A
Which of the following is NOT a recommended strategy for proofreading? a. Skimming your essay for errors b. Reading your work backwards c. Proofread for something specific each time—punctuation, spelling, etc. d. None of these strategies are recommended.
A
Which of the following is a textual visual that communicates primarily through textual content? A. Table B. Pictograph C. Scatter diagram D. Pie chart
A
Which of the following is an example of an internal proposal? a. An employee's email persuading his superiors to choose his team over an external agency for a particular product. b. A vendor's email proposing an internal-communication platform for a company. c. An email from the head of one company to another proposing to share resources on similar products. d. An email from a department manager to an auditing firm scheduling an internal audience for her department.
A
Which of the following is part of the planning stage in the writing process for business? a. considering visuals needed. b. Proofreading your work. c. Drafting your document. d. Reading your work aloud.
A
Which of the following is the best strategy to set-up negative news in the indirect order message? A. You should explain the fairness of a certain action. B. You should present your reasoning after delivering the negative news. C. You should deliver the negative news without giving an explanation. D. You should avoid offering an alternative solution to the reader.
A
Which of the following is true of the use of a strategic buffer in bad-news messages? A. A strategic buffer is an opening that is relevant to the message, but does not state the bad news. B. A strategic buffer is used to deliver the message directly without a preceding explanation. C. A strategic buffer is an opening that is not relevant to the topic of the message. D. A strategic buffer is used to convey bad news without hurting the sentiments of the reader.
A
Which of the following sentences presents the bad news most effectively? A. To keep our costs low and our prices competitive, we only give refunds for merchandise returned within 30 days with a receipt. B. Without the receipt there is no way we can refund your purchase. C. You obviously used the product, which means you cannot receive a refund. D. Many customers lose their receipts, but we still cannot refund your purchase.
A
You should bring these items to your job interview: a) A briefcase or portfolio, pen, paper, and copies of your resume. b) Nothing. Dress professionally, but you do not need to bring anything with you. c) Copies of your resume only. d) None of the above.
A
A Gantt chart _____. A. Is a chart that is used to compare the subdivisions of percentages B. Is a visual presentation that is used to show planning and scheduling activities C. Is a chart that is used to show the changes of information over time D. Is a chart that is used to show the hierarchy of levels and positions in an organization
B
In which sentence is the word "less" used correctly: a. Use Form B when you have 50 items or less to inventory. b. Smith Industries experienced less financial growth than Anaya Inc. c. Joe has less vacation days than Cynthia does. d. As a consultant, I have less reports to write during the fiscal year than other employees
B
Voice quality refers to the _____. A. Set of voice behaviors that makes a person's voice unique B. Pitch and resonance of the sounds a speaker makes and the sounds an audience hears C. Way that pitch, speed, and volume combine to give personality to one's oral expression D. Way words are fitted to the listener's level of understanding
B
What does "CSR" stand for in reference to a CSR Department in businesses? a. Common Settings for Revision b. Corporate Social Responsibility c. Corporate Status Recommendations d. California State Relationships
B
What is the name of one of the databases that Mr. Nielsen reviewed with the class during his presentation? a) LexisNexis b) IBIS World c) JSTOR d) ACM Digital Library
B
What should a conclusion in a proposal do? A. Introduce new, persuasive information. B. Repeat the main points and thank the audience for their consideration. C. Thank the audience for their consideration only. D. Repeat the main points only.
B
Which of the following guidelines should be followed when delivering messages carrying bad news? a. Present information bluntly without focusing on the reader's emotions. b. Deliver facts positively without confusing or misleading the reader. c. Ensure that the reader gets to the main part of the message right away. d. Suggest how the reader could avoid making the same mistakes.
B
Which of the following is a basic element of the techniques of professional talking? A. Paralanguage B. Voice quality C. Passive voice D. Proofreading
B
Which of the following is not a common section in a team charter: a. Purpose b. Recommendations c. Financial Resource d. Stakeholders
B
Which of the following is true of an extemporaneous presentation? A. An extemporaneous presentation is the least effective method of presenting a speech. B. An extemporaneous presentation is the product of careful planning and practice. C. You do not prepare notes when preparing for an extraneous presentation. D. You memorize a long succession of words when preparing for an extemporaneous presentation.
B
More than ______ percent of recruiters and hiring managers have visited a potential candidate's profile on a social network. a. 55 b. 70 c. 90 d. None of the above.
C
What are abstract nouns? a. Words that refer to something you can hear, touch, taste, count, or see. b. Words that refer to actions taken in business relationships. c. Words that are vague and cover broad general meanings. d. None of the above.
C
Which of the following best illustrates a proposal? a. A company's written defense for the use of hazardous material. b. An email to the employees in a company detailing the changes in a company policy. c. A supplier's presentation to encourage a company to do business with them. d. An analysis of the potential market for a product.
C
Which of the following is considered a gender-neutral term? a. Chairman b. Waiter c. Flight Attendant d. Postman
C
Which of the following is the BEST example of a question to ask during an interview? a) How much vacation will I get when I start working here? b) What time will I be expected to get to work in the morning? c) What does a typical day look like for a person in this position? d) All of these are good examples of questions to ask.
C
Which of the following is the ideal posture to assume when presenting an oral report? A. A slouched and relaxed posture B. A comfortable and limp posture C. A naturally poised and alert posture D. A constantly changing body posture
C
Which section of a proposal is usually the longest section: A. The Needs/Problem Section B. The Budget C. The Project Plan D. The Cost and Benefits Section
C
which of the following describes Pathos? a. an appeal to logic b. an appeal to storytelling c. an appeal to emotion d. none of the above
C
What does SWOT stand for in reference to a SWOT analysis? a) Strengths, Weaknesses, Organization, Threats b) Strengths, Weaknesses, Opportunities, Trade Journals c) Strengths, Weaknesses, Observations, Titles d) Strengths, Weaknesses, Opportunities, Threats
D
Which of the following is NOT part of the rhetorical situation? a. The author's background b. The setting where the message is delivered c. The audience's attitudes about the topic d. The definitions established for the argument
D
Proposals are seen as contracts; you and your business can be sued over unethical proposals
T
An effective approach to delivering a speech is to remain aloof and distant from your audience in order to project the image of being authoritative
F
At a minimum, the introduction of a proposal should include the subject, purpose, and background information.
F
Business writers should consider the writing process as strictly chronological starting with planning and ending with revising and editing
F
Conclusions in bad news messages should always reiterate the negative part of the message for the purpose of clarity
F
In a bad-news message, a positive buffer will simply acknowledge your receipt of the reader's earlier message
F
In a recommendation report, the cover page and the title page are the same thing.
F
In the context of soliciting proposals, RFP stands for "request for production."
F
It is OK to not have any questions to ask during the interview if all of your questions have already been answered
F
It is likely that writing you do in the business place will be reviewed only by you, so you must be very careful about finalizing the document
F
Smiles, grimaces, and frowns should be avoided when making oral presentations.
F
The communication process within business tends to be linear.
F
The following illustrates the use of an active verb: The results were reported in our July 9th letter.
F
The heart of a proposal is the discussion of the problem that the proposed product or service is intended to solve.
F
The rhetorical situation is not an important consideration when revising and editing a proposal
F
The word "complement" refers to words of praise.
F
When information is presented using a visual, it doesn't have to be supplemented with writing or speaking
F
When planning for a proposal, you should not look for similar proposals because you might inadvertently plagiarize some of their ideas or phrases
F
When writing indirect claim messages, one must ensure that one uses language that focuses equally on feelings as well as facts
F
You should show up at least 15 minutes before your scheduled interview time.
F
RWS 290 has its own Course Guide housed within the library.
T
A solicited proposal is written in response to an explicit invitation offered by a company, foundation, or government agency that has certain needs to meet or goals to fulfill.
T
Businesses all have the same style of communication and networks.
T
In the business communication process, professional roles can influence professional contexts within a communication
T
Increasing globalism and diversity is one of the challenges in business writing and communication
T
It is better to be overdressed for a job interview than to be dressed too casually.
T
what is in a team charter?
purpose, stakeholders, membership, responisbility, decision making, team name, life expectancy, communication, other resources, financial resources
concrete language
used more often
