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Describe the relationship between Customer Centricity and Design Thinking

Design represents the tools to achieve Customer Centricity.

4 Points of Design Thinking Diamond

Discover Define Develop Deliver

What design thinking tool can be used to understand a Customer perspective?

Empathy Maps

Business Agility

Enables quick resource provisioning, facilitates innovation, reduces time-to-market

What are SAFe's 7 Core Competencies?

Enterprise Solution Delivery Agile Product Delivery Team and Technical Agility Lean Portfolio Management Organizational Agility Continuous Learning Culture Lean-Agile Leadership

Who helps Organizations achieve Business Agility?

Everyone

3 Dimensions of Continuous Learning Culture

Innovation Culture Relentless Improvement Learning Organization

What is the objective of Kotter's eight step model?

Leading a successful change

What describes the policies and practices for spending for a specific portfolio?

Lean Budget Guardrails

Architecting for scale, modularity, releasability, and serviceability is an aspect of which dimension of Enterprise Solution Delivery?

Lean System and Solution Engineering

What is the goal of estimating long-term initiatives using Agile methods?

Maintaining a Portfolio Roadmap

What should organizations do to compete in the age of Software?

Organizations should build the innovation network alongside the existing, hierarchical organization to compete in the age of software

What are the two speciality roles on an Agile Team?

Scrum Master and Product Owner

What do the following describe? Innovation Culture Relentless Improvement Learning Organization

The 3 Dimensions of a Continuous Learning Culture

What can be used to script the change to SAFe?

The Implementation Roadmap

Which operating system does SAFe represent?

The Network

What drives Lean-Agile organizations to relentlessly improve?

The need for essential improvement activities of an organization to survive

What is an Uncommitted Objective?

They are planned objectives not committed to, that help improve the predictability of delivering business value.

What is one characteristic of an Enterprise that has mastered strategy Agility?

They ignore sunk costs

How should an Enterprise use. the SAFe Implementation Roadmap?

To identify the steps involved in implementing the SAFe.

What is the impact of Customer Centricity?

To understand the customer's needs

What is the goal of the SAFe house of Lean?

Value

What are two aspects of leading by example?

Authenticity and Life-long learning

Name some Design Thinking Tools

Benefits-Features Matrix Journey Maps (for Value Streams) Prototypes Story Maps Empathy Maps

Technical Agility

Built in Quality

What do Agile Release Trains delivery?

Business Solutions

Which type of teams are new on the Agile Release Train in SAFe 5.0?

Business Teams

The "system always runs" is a component of which Continuous Delivery Pipeline aspect?

Continuous Integration

Which SAFe Core Competency includes fostering an innovative culture?

Continuous Learning Culture

Organizational Agility

the capacity to identify and capture opportunities more quickly than rivals do

What must Customer Centricity be in order for it to be successful?

A Mindset

How does SAFe describe Customer Centricity?

A mindset

Customer Centricity

A strategy that aligns a company's development/delivery of its products/services around the current and future needs of a select set of customers in order to maximize their long-term financial value to the firm.

Develop on Cadence and Release on Demand is part of which SAFe Core Competency?

Agile Product Delivery


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