Salesforce Associate Review's Short Quizzes

A and C

How can you learn more about an app you like when you have questions? A. Read the app's reviews, and focus on trusted reviews. B. Search on the internet. C. Use the AppExchange Chat feature to connect to the partner, and get your questions answered in real time. D. B and C E. A and C

A test drive uses a read-only org, while a free trial uses a writeable org.

How does a test drive differ from a free trial? A. A test drive uses a read-only org, while a free trial uses a writeable org. B. Test drives include sample data, but free trials don't. C. A test drive is available on every listing, but a free trial may not be. D. To start a test drive, you contact the provider, but to start a free trial, you click Get It Now on the listing.

True

Trails are guided learning paths made up of modules and projects. True False

Runs tests related to your NPSP settings and objects and generates a report.

What does NPSP Health Check do? A. Fixes account data issues in your org. B. Inspects all custom objects in your org. C. Runs tests related to your NPSP settings and objects and generates a report. D. Creates an appointment with Salesforce Tech Support.

FIND {cloud} RETURNING Account

What does a search for a single object look like in SOSL? A. FIND {cloud} RETURNING Account B. FIND in ACCOUNT RETURNING "cloud" C. FIND "cloud" in ACCOUNT D. FIND (cloud) RIGHT NOW!

The fun way to learn

What is Trailhead? A. A game about hiking in the great outdoors B. A new industrial revolution C. The fun way to learn D. A software development platform

A and B

When is the best time to run Salesforce Optimizer? A. Before installing a new app B. Before each Salesforce release C. Every morning D. A and B E. B and C

Salesforce for Nonprofits is a set of products and services that help nonprofits manage their missions.

Which statement is true about Salesforce for Nonprofits? A. Salesforce for Nonprofits helps you track relationships, but not report on them. B. Salesforce for Nonprofits must be installed on your computer to operate. C. Salesforce for Nonprofits is a set of products and services that help nonprofits manage their missions. D. Salesforce for Nonprofits is a unique CRM, separate from Salesforce.

Salesforce, its partners and customers, and the Trailblazers who work in the ecosystem

Who makes up the Salesforce ecosystem? A. Partners only B. Flora and fauna C. Salesforce employees D. Salesforce, its partners and customers, and the Trailblazers who work in the ecosystem

Coworkers you usually work with on your accounts

Who should be on your personal Default Account Team? A. Coworkers from your department who want to know how you achieve all your success B. All the contacts for all your accounts C. Coworkers you usually work with on your accounts D. Customers who responded positively to the last marketing campaign

Use your AppExchange avatar menu to manage your Installs & Subscriptions

As you find more apps for your production and sandbox orgs, how can you manage all of your solutions? A. Ask your Salesforce admin to manage everything for you B. Use your AppExchange avatar menu to manage your Installs & Subscriptions C. Browse AppExchange collections D. Click the Reviews tab

Manage dated exchange rates

Enabling Advanced Currency Management enables your org to: A. Choose more than one currency for a single account B. Add currencies to personal profiles C. Manage dated exchange rates D. Have all currency conversions use the static exchange rates

We value eliminating waste, and unfinished work is a form of waste that does not help us deliver value to our customers.

Finishing work in a sprint is important because: A. We value eliminating waste, and unfinished work is a form of waste that does not help us deliver value to our customers. B. It means that work is developed and ready for testing in the next iteration. C. We like to honor our plans and commitments. D. We don't need to fully test something unfinished.

A and B

How can sandboxes help you prepare for the release of changes and new features? A. Testing automatically enabled features to create training plans. B. Determining if you want to turn on optional features and making a plan to deploy them in production. C. Practicing toggling a sandbox in and out of preview. D. A and B E. B and C

Limit what you're searching through and limit the number of results.

How do you create efficient text searches? A. Limit what you're searching through and limit the number of results. B. Shorten the search string. C. Use SOSL and REST. D. Only search the name field of records.

You don't. We create it for you!

How do you create your first Trailhead playground? A. You email Trailhead support. B. You don't. We create it for you! C. You sign up for a new Developer Edition org. D. You complete a hands-on challenge.

Add a Parent Account to the account's record.

How do you set up the account hierarchy? A. Ask an administrator to set it up for you. B. Add a Parent Account to the account's record. C. Record the parent account's name in a Note on the account. D. Write it on a sticky note and put it on your desk.

It includes __c at the end of the object name.

How does a custom object search differ from other queries? A. The name is in all caps. B. It includes __c at the end of the object name. C. In the query, you specify that an object is custom. D. You surround the custom object name in quotes.

Customers expect to connect with businesses more than before.

How have customer expectations shifted in the past few years? A. Customers expect less interaction with businesses. B. Expectations have stayed about the same. C. Customers rarely have customer service issues these days. D. Customers expect to connect with businesses more than before.

To authorize your org for use with the Salesforce CLI

In which of these scenarios do you need to know your Trailhead playground username and password? A. To authorize your org for use with the Salesforce CLI B. To log in to Trailhead C. To complete a hands-on challenge D. To complete a multiple-choice quiz

Visualizing flow, limiting work in progress with visual indicators, managing flow, and adapting with evolutionary changes

Kanban teams deliver fast by: A. Setting expectations with customers, using a Kanban board, talking to each other, having a workflow B. Visualizing flow, limiting work in progress with visual indicators, managing flow, and adapting with evolutionary changes C. Managing process flow, a single point of contact with customers, effective monitoring capabilities, and tools D. Customer focus, keeping work small, daily meetings, and tracking lead time

Assessing the priority of the new request and starting the work when it is at the top of the Ready column

Kanban teams respond to unplanned work and changes by: A. Putting the new request at the bottom of the backlog B. Dropping everything to jump on the new request C. Assessing the priority of the new request and starting the work when it is at the top of the Ready column D. Giving the customer/stakeholder daily updates

Cycle time, lead time, small batch size, and throughput

Kanban teams use which practices to manage flow: A. Storypoints, timebox, work in progress, velocity B. Retrospectives, planning, support policies, velocity C. Iterations, epics, subject matter experts, refinement D. Cycle time, lead time, small batch size, and throughput

A and B

NMH Development Associate Sofia has selected the recipients for her campaign to convert annual donors to recurring donors. It's time to customize her donation pages for each donor based on past giving. If Sofia needed a refresher on how to customize donation pages for each donor, where could she look online? A. Product Documentation B. Trailhead C. The Power of Us Program D. A and B E. B and C

Elevate Giving Pages

NMH Development Associate Sofia has selected the recipients for her campaign to convert annual donors to recurring donors. It's time to customize her donation pages for each donor based on past giving. Which feature will Sofia use to customize her donation pages for each donor? A. Nonprofit Success Pack B. Elevate Giving Pages C. Insights Platform Data Integrity D. Outbound Funds Module

Open Source

NPSP is distributed as a type of software that encourages exchange, collaboration, and transparency. What is the name for this type of software? A. Secret B. Open Source C. Proprietary D. Single Source

The first inspects and adapts the product or service, and the second inspects how the team works.

The primary difference between a demo/review and retrospective is: A. Demo/reviews are only done by teams that build products, and retros are done by all teams. B. Retrospectives happen at release boundaries, while demos/reviews happen at least monthly. C. There's not a difference; they're interchangeable. D. The first inspects and adapts the product or service, and the second inspects how the team works.

A and C

There are many ways to engage with AppExchange. What are ways you can connect with AppExchange? A. Sign up for the AppExchange newsletter. B. Search for us in the phone book after AAA Towing. C. Find us on Facebook and Twitter. D. A and B E. A and C

True

True or false: A Trailhead Playground is DE org with Trailhead-specific data, and a pre-installed package.

True

True or false: Community members can submit feature ideas to the NPSP development team.

False

True or false: Features in a Salesforce seasonal release are never auto-enabled for users.

True

True or false: Partners help customers tailor Salesforce to their needs.

True

True or false: To take bulk actions on all records in a list view, you click the bulk action button without selecting any records.

True

True or false: Trailhead is free for anyone who wants to learn new skills.

True

True or false: You can customize settings for a standard or custom object using the Object Manager.

True

Trust is our number one value. True False

Inspect and adapt, and planning meetings

What are the two main types of Scrum meetings we have at Salesforce? A. Planning and inspection, and status updates B. Sprint and planning meetings C. Inspect and adapt, and planning meetings D. Release planning and sprint demos

Set up synonym groups and promoted search terms.

What can admins do to influence the search results ranking? A. Host webinars for users on best search practices. B. Rename records. C. Set up synonym groups and promoted search terms. D. Nothing. You're all alone in your quest to improve search solutions.

All of the above

What differentiates SOSL from SOQL? A. Syntax B. SOSL searches the search index instead of the org database. C. SOSL searches more efficiently when you don't know in which object the data resides. D. All of the above.

A and C

What is AppExchange? A. A vibrant community powered by admins, developers, and Salesforce partners B. The unofficial Salesforce store for solutions and services C. A place to connect with prebuilt solutions for business problems you face at your company D. A and B E. A and C

B and C

What is Salesforce Customer 360? A. A solution that creates a universal customer ID across different systems B. One integrated CRM platform C. The breadth of Salesforce technology that helps companies get closer to their customers D. A and B E. B and C

A and B

What is important to keep in mind when you develop an AppExchange strategy? A. Think about whether you want a free or paid solution B. Have an environment where you can test the solution, like a Developer Edition org or a sandbox C. Avoid meeting with stakeholders, because they might slow down your search for a solution D. A and B E. A and C

Work that is difficult to predict in advance but needs a team in place to handle it when it comes up.

What is interruption-driven work? A. Work items that were forgotten about when the team rushed planning and now have to be done. B. Work that is defined by someone continuously interrupting you with emails and texts. C. Work that is difficult to predict in advance but needs a team in place to handle it when it comes up. D. Work that is less important or valuable than what is currently in progress.

A and C

What is preventing companies from delivering connected customer experiences? A. Companies have disparate systems and siloed data. B. Customers have ever-changing expectations. C. CRM is implemented in departmental isolation. D. A and C E. B and C

To prove your skills and grow your resume

What is the benefit of earning a Salesforce certification? A. To brag about it to coworkers B. To prove your skills and grow your resume C. To become a Trailhead Ranger D. To grow your prospect list

The product backlog is everything that can possibly be needed, the sprint backlog is the work committed by the team for the next 2 weeks.

What is the difference between a product backlog and a sprint backlog? A. The product backlog is a list of everything the team has committed to do. The sprint backlog is a list of things that potentially can be needed. B. The sprint backlog is prioritized by the product owner, the product backlog is prioritized by the team. C. The product backlog is prioritized, the sprint backlog is not. D. The product backlog is everything that can possibly be needed, the sprint backlog is the work committed by the team for the next 2 weeks.

CRM

What is the general term for a system that helps teams at any organization track their interactions with contacts, gather insights, and collaborate? A. Salesforce for Nonprofits B. CRM C. Salesforce.org D. CPM

Log in and get personalized recommendations

What is the single most important thing to do when using AppExchange? A. Ask your neighbor for advice B. Log in and get personalized recommendations C. Search and filter D. View Appy's Picks

Activate the multicurrency option for your org

What must you do before adding new currencies to your company settings? A. Set the corporate currency B. Activate the multicurrency option for your org C. Add the Currency dropdown field to the Opportunities object D. Purchase multicurrency licenses for all platform users

Salesforce Platform

What powers Salesforce Customer 360? A. The Salesforce Platform B. The MuleSoft Anypoint Platform C. Our industry cloud solutions D. A and C

Latest Collections

What section of AppExchange contains the newest curated solutions listed by theme, such as Salesforce Labs, AAPI-owned, or women-owned businesses? A. Product Collections B. Latest Collections C. Solutions by Type D. Industry Collections

Full

What type of sandbox would you create if you wanted a copy of your entire production org, including all record data? A. Developer B. Partial Copy C. Full D. Ultimate

Open the List View Controls menu.

What's the first step to take to create a list view? A. Ask an admin for help. B. Open the List View Controls menu. C. Click the New button. D. Click the dropdown menu next to the list view name.

Spring, Summer, and Winter

When are the major feature releases for both NPSP and the Salesforce Platform? A. Spring, Summer, Autumn, and Winter B. Spring, Summer, and Winter C. Every two weeks D. Monthly

The team's work is difficult to predict.

When does a team choose Kanban to manage its work A. The team decides it doesn't want to plan anymore. B. The team's work is difficult to predict. C. The team likes structure. D. The team can't decide what to work on and doesn't finish work on target

You're developing an external knowledge base for user support

When is it a good time to create a customized search solution? A. You're developing an external knowledge base for user support B. You're in the mood for a fun Friday night. C. The sales reps just started using the Sales Cloud in Lightning Experience. D. You want to put your company branding in the search bar.

Never

When should you change your username in a Trailhead Playground? A. When you don't like the animal it references B. When you want to make it easier to remember C. Never D. Every full moon

Partial Copy or Full

When your real-world data is important for training your users, what type of sandbox should you use? A. Developer B. Developer Pro C. Partial Copy or Full D. Developer or Partial

Setup

Where should you go in your Salesforce org to set up or refresh a sandbox org? A. NPSP Settings B. Setup C. Your profile D. The sandboxes app

Nonprofit Cloud

Which Salesforce for Nonprofit product is an integrated solution, built directly into Salesforce? A. Marketing Cloud Engagement for Industries B. Nonprofit Cloud C. Nonprofit Success Pack D. Program Management Module

Release planning, sprint planning, backlog refinement, daily standup

Which meetings are important for planning? A. Demo/review, retros, status meetings B. Release planning, sprint planning, backlog refinement, daily standup C. Long-term planning, reviews, demos D. Status meetings, backlog refinement, demo/review

Users Setup Page

Which of the following can you locate using Quick Find in Setup? A. Salesforce apps available in your org B. A specific user in your org C. The Users setup page D. Settings for the Account object

A product backlog is a list of everything that we think needs be done.

Which of the following is true of the Scrum elements of delivery? A. A product backlog is a list of everything that we think needs be done. B. Potentially shippable increments are always released each sprint. C. The sprint backlog is a list of all work that can potentially be done on the project. D. We focus on output, not outcome.

Nonprofit Success Pack

Which product is considered the foundation for all Salesforce for Nonprofits managed package products and features? A. Program Management Module B. Nonprofit Success Pack C. Outbound Funds Module D. Elevate

Teams like the Scrum structure, with the Kanban WIP limits.

Why do some teams combine Scrum and Kanban processes? A. Because the more processes, the better the deliverable. B. Teams sometimes can't decide which process to use. C. Scrumban is fun to say. D. Teams like the Scrum structure, with the Kanban WIP limits.

Select a personal currency

With multicurrency setup and currencies added to your company settings, users can: A. Access current conversion rates B. Become more effective international spies C. Deactivate the corporate currency D. Select a personal currency

Net Zero Cloud

You're a new Salesforce customer and want to track your organization's carbon emissions and waste management data. What solution(s) might you consider? A. Analytics B. Net Zero Cloud C. Success D. Quip E. Health Cloud