Salon Management
These forms can be stored in the desk file of the front desk associate and/or in the office.
Applications
This record can either be computerized or a physical bound book to help keep clients appointment time.
Appointment Book
This is the most important record in your salon and spa.
Appointment book
An _______________ confirm a salon and spa appointment.
Appointment card
This person records the financial transactions of a person or business, including sales, purchases, income and payments
Bookkeeper
A sign, name, or symbol used to identify a business, service, or specific product is know as:
Branding
The _______________ is the actual price on a unity of merchandise.
Each Price
An ________________ can be obtained by your licensed electrical contractor and will be added to his construction proposal/bill.
Electrical Permit
The use of ___________ as a means of communicating commercial or fund-raising messages to bring customers to the business and generate sales is called e-mail marketing.
Email marketing
A tax for Social Security benefits collected under the authority of the Federal Insurance Contributions Act.
FICA
ADA stands for Americans with Disabilities Accommodations.
False
Laws can be passed by:
Federal, State, and local
The last thing you should do before moving into your salon and spa is to contact your ________________ and police department.
Fire Department
Labor laws are passed by the cosmetology board in each state.
Flase
_____________________ produces the most light and are the most inexpensive to operate.
Florescent Lights
In some places, the ___________ and electric companies are combined and one stop will take care of both.
Gas
By law, _________________ must be kept on hand and be easily available.
MSDS
Rents are stated as yearly or monthly rates, or as a yearly rate with a ___________________.
Percentage Clause
_______________ is obtained by your licensed plumbing contractor and will be added to his construction proposal/bill.
Plumbing Permit
A contract of insurance is an agreement whereby an insurance company, for a consideration called a _____________, agrees to compensate the insured for loss or against legal liability.
Premium
The main purpose of labor laws after 1960 was to:
Prevent discrimination
The positive financial gain, after all expenses have been subtracted, from an investment or business operation is called:
Profit
This is positive financial gain, after all expenses have been subtracted, from an investment or business operation.
Profit
A tax that a property owner is required to pay, determined by the value of the property owned is known as:
Property Taxes
The maintenance and/or enhancement of a business's or organization's public image and reputation.
Public Relations
Today television and radio stations are granted a fixed number of __________________ marketing aired by the channel.
Public Service
Your ____________________ should run between 5% and 10% of your gross sales.
Supply Bill
If an __________________ is doing your bookkeeping, he/she will have tax forms and all related information available in his/her office.
Tax forms
A client's _________________ should be taken in case the requested technician becomes ill or cannot make it to work for some reason.
Telephone number
These forms are given to all employees. Employees are required to state the amount of tips over a specified figure and return the form to you.
Tip reporting form
Civil Right Laws of 1964 outlawed discrimination on basis of sex, religion, or race.
True
Court rulings can be used in other cases.
True
Diabetes is considered a disability.
True
Each state creates cosmetology/barber boards to handle specific details concerning the trade and its operations.
True
Federal laws state that businesses must make reasonable accommodations for employees with disabilities.
True
If a salon's employment practices comes under review, they must show that their actions were not deliberate, intentional, willful, or prejudicial.
True
The cost of _______________ is usually about 5% of the gross sales.
Utilities
If you are going to have a candy machine, soda machine, or any other type of _________________, you may need an additional license.
Vending Machine
A __________________ is a list contains the things to be ordered from the inventory sheet and any other things that your technicians might want to order.
Want List
________________________ are basically "all-in-one" stations, designed to perform both wet and dry services.
Wet station
______________________ is the passing of information from person to person.
Word of Mouth
A form of insurance that provides compensation and medical care for employees who are injured in the course of employment.
Workers Compensation
Booth renters:
self employed
This insurance covers the wages of technicians in case of accident and/or illness.
Disability
Under what heading should an ad for a hairstyle be place?
"Help Wanted, Professional"
Generally, federal labor laws govern businesses with:
15 or more emplyees
Used equipment sells for _________ to 60% of its original value
25%
This form is a compilation of each technician's monthly report sheets and are kept for 7 years.
A yearly report form
This person is licensed to practice for measurement, disclosure,or provision of assurance about financial statistics and information
Accountant
Employment contracts in the cosmetology industry are:
Difficult to enforce
Profit that results from selling stocks, bonds, or real estate at a price that exceeds the purchase price is known as:
Capital Gain
Any _____________ written on your bank account should be for a business expense.
Checks
This record can be stored in your computer data system, or kept manually on cardstock.
Client record card
A programmable machine that receives input, stores and manipulates data/information, and provides output in a useful format.
Computer
The _________________ is usually set by manufacturers to promote sales on a given item.
Deal Price
Style shows and _________________ are a great form of marketing for a salon and spa.
Demonstrations
An individual's or business's total income before taking taxes or deductions is known as:
Gross Income
An operator's daily sales record sheet presents a breakdown of:
Gross Sales
An object that is tangible, such as disks, disk drives, display screens, keyboards, printers, boards, and chips is know as ______________
Hardware
__________________ is a global system of interconnected computer networks that serve billions of users worldwide.
Internet
The process to keep track of objects or materials for the business is known as:
Inventory Systems
Current assets minus current liabilities, measuring how much in _____________ the business currently has available to build the business is known as working capital.
Liquid Assets
A _________ is defined as something furnished on condition of being returned
Loan
The best way to handle negotiations for rent and other costs in a mall/shopping center is to know the __________ very well.
Location
____________________ is the brains of the salon and spa. They must make decisions and motivate the workforce.
Management
________________ is media and content that use a combination of different content forms.
Multimedia
A shopping center environment will include a _________________ known as triple net charges.
NNN
The business side of a beauty salon/barber shop was often operated solely by the ______________.
Owner
Federal employment laws state that a salon must make _____________ accommodations for disabled employees.
Reasonable
A contractual arrangement between two parties where the landlord agrees to rent to the tenant for an agreed amount of time is called:
Rent agreement
________ and specials have been used for years, and their attraction has to do with special lower prices or gifts.
Sales
A ____________________ license can usually be obtained from the Department of Revenue in the state where the salon and spa is located
Sales Tax
The _______________ is usually applied to items sold at a dealer's show.
Show Price
You should create a ______________ that defines the qualities your business has that may set it apart from the competition.
Slogan
The collection of computer programs and related data is known as ______________.
Software
A _________________________ should be located close to the front desk associate so she or he can offer advise and answer questions.
Stand Alone Display
____________________ is different from working supplies, as it does not need to be replaced as often.
Standard Equipment
A ______________________ is important because if the zoning is not correct for that type of business, you may have to make an appeal to have the zoning law changed.
Zoning Permit
In the salon clothing and personal grooming policy:
a, b, and c are all considered
The operator's monthly report is helpful in determining:
a, b, and c are all correct
A "want list" includes:
all items that must be purchased
Labor laws are:
all the above
A ___________________ is a book in which all deposits are recorded by the bank.
bank deposit record book
Having a good quality _____________ and style guide for your salon and spa is an important clement of branding your salon and spa's image.
logo
Bathing for cleanliness should be done:
daily
Which is not an item that would be found on a work or duty list?
do the receptionist's hair once a week
Pregnancy Discrimination Law of 1978 deals with employment rights of grandmothers of newborns.
false
On the questionnaire used by the patrons to rate operators, the patron is asked to:
give frank answers
A salon whose employment practices come under review must show their actions were:
not deliberate, intentional, willful, or prejudicial
An operator's check sheet or evaluation form is printed in different colors for each operator and filled out be the:
patron
The salon daily report form shows:
the cash flow and bank deposit
In the weekly profit-sharing income plan:
the percent of profit varies according to the amount the salon takes in
An employer can be sued for anything at any time provided the employee feels that some damage has been caused to him or her emotionally, financially, professionally, or physically.
true
Knowing the traffic pattern and business volume for each month helps in the scheduling of vacations.
true
The federal labor laws usually control activities of companies with 15 employees or more.
true
The main purpose of labor laws after 1960 was to prevent discrimination.
true
You can't sell it if you don't wear it.
true
Court rulings are:
used on other cases of the same nature
_______________________ are a day by day summary of what happened during that week.
weekly salon and spa report forms
In a well-run salon, operators take their vacations:
when business is slow