Saylor Academy: COM101

When people participate in groups, they take on one or more roles that contribute or distract from the functions of the group. The following behaviors describe which group role? This person complains about insignificant concerns and blocks the group's progress by not letting them get on with their work. Select one: a. Blocker b. Deserter c. Recognition seeker d. Self-interest pleader

a. Blocker

Which of the following is the moral dimension of communication, in which telling the truth and not harming the innocent are emphasized? Select one: a. Ethical principles b. Communication barriers c. Components of perception d. Theories of communication

a. Ethical principles

Fill in the blank. Members of a group who have cultural differences (values, beliefs, and world views) regarding what is fair may experience differences in __________ that will affect their group decision making. Select one: a. Ethics b. Gender c. Leadership d. Communication

a. Ethics

A response of the receiver to the sender is known as which of the following? Select one: a. Feedback b. External noise c. Internal noise d. Semantic noise

a. Feedback

In the following scenario, identify the listening barrier. You are in class, and your instructor is presenting a lecture on a topic that is very interesting to you. Outside the window the marching band is practicing for the big tournament this weekend. Select one: a. Physical noise b. Semantic noise c. Psychological noise d. Physiological noise

a. Physical noise

One of the greatest barriers to effective intercultural communication is when someone sees his or her own culture and corresponding beliefs, values, and behaviors as normal and right, and he or she evaluates all other cultural systems against it. This is known as: Select one: a. ethnocentrism. b. multiculturalism. c. cultural imperialism. d. intercultural understanding.

a. ethnocentrism.

Fill in the blank. Mary is the Human Resources Manager at your company. Mary sent an email to Penny, a newly hired employee, to explain how to use the company's time management system. This is an example of an e-mail transaction between two employees of an organization that is considered: Select one: a. formal. b. informal. c. summative. d. fraternization.

a. formal

Fill in the blank. Revealing information about yourself as a means to claim an authentic identity is one definition of: Select one: a. self-disclosure. b. appearance management. c. impression management. d. interpersonal communication.

a. self-disclosure.

Which of the following is one of the greatest challenges for organizations today and is the basic code of conduct that members of an organization use to determine whether an action is right or wrong? Select one: a. Ethos b. Ethics c. Strategic communication d. Ineffective communication

b. Ethics

There are many models for the development of relationships, for example friendships. These models share a similar pattern of development from initiation to termination. Which stage of relationship development is characterized by communication that moves beyond initial roles as the participants begin to interact with one another to see if there are common interests, as well as an interest to continue getting to know about one another? Select one: a. Coming together b. Friendly relations c. Nascent friendship d. Role-limited interaction

b. Friendly relations

Fill in the blank. Increases in the use of technology in the workplace coupled with increasing expectations for higher productivity from employees describes which of the following concepts? Select one: a. Employee engagement b. Information overload c. Systematic soldiering d. Information amplification

b. Information overload

Which communication theory or model asserts that people strive to maintain a positive image with others because individuals are concerned with how others might perceive them? Select one: a. Attribution Theory b. Issues of Face Theory c. Symbolic Interactionism d. Elaboration of Likelihood Model

b. Issues of Face Theory

Which theory is described as a person's ability to comprehend, access, and use mass communication in their life? _____ Select one: a. Cultivation b. Media Literacy c. Uses and Gratification d. Diffusion of Innovation

b. Media Literacy

Which of the following is the process by which we attach meaning to the world around us? Select one: a. Selection b. Perception c. Organization d. Interpretation

b. Perception

Individuals seek to satisfy their personal needs through the use of mass mediated messages, according to which mass communication theory? Select one: a. Cultivation b. Reinforcement Approach c. Uses and Gratification d. Diffusion of Innovation

b. Reinforcement Approach

Which of the following terms may be defined as "any kind of human symbol use that functions in any realm - public, private, or anything in between"? Select one: a. Literacy b. Rhetoric c. Semantics d. Communication

b. Rhetoric

Suyin and Neil are friends who are just beginning to get to know one another. Suyin and Neil were raised in different cultures and are quickly learning that they each value the concept of time differently and have different words to describe the concept. Neil says to Suyin, "I'll see you later." Suyin is confused and does not know whether "later" is that afternoon or tomorrow. This scenario is an example of which theory that affects interpersonal communication? Select one: a. Attribution Theory b. Sapir-Whorf Hypothesis c. The Interactional View d. Elaboration of Likelihood Model

b. Sapir-Whorf Hypothesis

Which component of the communication model is responsible for initiating the transaction and encoding the message? Select one: a. Noise b. Sender c. Channel d. Receiver

b. Sender

According to which theory or model of communication is attitude change is mediated by judgmental process and effects? Select one: a. Constructivism b. Social Judgment Theory c. Elaboration of Likelihood Model d. Coordinated Management of Meaning

b. Social Judgment Theory

In which stage of group development do members of the group begin to feel more comfortable expressing their opinions about how the group should operate and how members should participate in the group? Select one: a. Forming b. Storming c. Norming d. Performing

b. Storming

Which theory or model of communication is based on three assumptions: communication occurs through the creation of shared significant symbols; the self is constructed through communication; and social activity becomes possible through the role-taking process? Select one: a. Constructivism b. Symbolic Interactionism c. Elaboration of Likelihood Model d. Coordinated Management of Meaning

b. Symbolic Interactionism

For as long as you have known Pat and Dale they have been inseparable. Lately, you have seen Dale drinking coffee alone in the cafeteria. Dale rarely talks about adventures with Pat. From these observations you might conclude that Pat and Dale are in which stage of their relationship? Select one: a. Coming together b. Waning friendship c. Nascent friendship d. Stabilized friendship

b. Waning friendship

At the intersection of appreciating diversity and its effect on communication is our understanding of belief systems, values, and behaviors that support a particular ideology or social arrangement. This is also known as: Select one: a. haptics b. culture c. proxemics d. paralanguage

b. culture

Which component of the communication model is described as the method or conduit a sender uses to reach a receiver? Select one: a. Noise b. Sender c. Channel d. Message

c. Channel

Which style of handling conflict is best for achieving a win-win outcome from a conflict in a group? Select one: a. Avoidance b. Competition c. Collaboration d. Accommodation

c. Collaboration

People process information in one of two ways: the intensive central route or the simple cues peripheral route. Which communication theory or model is typically used to explain persuasion? Select one: a. Constructivism b. Symbolic Interactionism c. Elaboration of Likelihood Model d. Coordinated Management of Meaning

c. Elaboration of Likelihood Model

Which of the following statements about ethics in communication is false? Select one: a. Ethical communication results in ethical outcomes or ends. b. Ethical communication is prepared with the intention of telling the truth. c. Ethical communication relies on manipulating facts to achieve a covert outcome. d. Ethical communication relies on the use of ethical means or rationales to achieve an outcome.

c. Ethical communication relies on manipulating facts to achieve a covert outcome.

According to Marshal McLuhan's theory of mass communication, he predicted that the mass media and technology would come to affect not only our immediate community, but the world at large. What is the term that describes this phenomenon? _____ Select one: a. Innovation b. Equifinality c. Global Village d. Hypodermic Needle

c. Global Village

Which of the following is the informal unofficial, confidential chain of communication within an organization? Select one: a. Memos b. Intranet c. Grape vine d. Performance review

c. Grape vine

The perception process consists of three stages. Which of the following gives the correct sequence of the three stages? Select one: a. Interpretation, organization, selection b. Organization, interpretation, selection c. Selection, organization, interpretation d. Communication, selection, interpretation

c. Selection, organization, interpretation

According to the Linear Model of Communication, communication moves only in one direction. Choose the sequence below that best describes the Linear Model of Communication. Select one: a. Channel, message, noise, sender, receiver b. Channel, sender, receiver, message, noise c. Sender, message, channel, receiver, noise d. Sender, message, noise, receiver, channel

c. Sender, message, channel, receiver, noise

Which of the following forms of communication is typically informal, synchronous, and not archived? Select one: a. Noise b. Nonverbal communication c. Spoken verbal communication d. Written verbal communication

c. Spoken verbal communication

There are many models for the development of relationships, for example friendships. These models share a similar pattern of development from initiation to termination. Which stage of relationship development is characterized as one in which friends take each other for granted as friends, but not in a negative way? Select one: a. Maintenance b. Nascent friendship c. Stabilized friendship d. Role-limited interaction

c. Stabilized friendship

Mary likes to watch celebrity talk shows to see the latest fashion trends and get ideas for her own wardrobe. This is an example of which of the functions of mass communication? _____ Select one: a. Validation b. Mobilization c. Surveillance d. Transmission

c. Surveillance

Formal organizational messages most frequently travel in which direction within the organization? Select one: a. Only upward b. Only downward c. Upward and downward d. Horizontally across departments

c. Upward and downward

Fill in the blank. According to ___________ theory, persuasive attempts made through the mass media will reinforce existing attitudes. _____ Select one: a. Cultivation b. Reinforcement Approach c. Uses and Gratification d. Diffusion of Innovation

c. Uses and Gratification

Which of the following is an example of a confirming climate in interpersonal communication? Select one: a. You go for a job interview, and the receptionist never looks up to see that someone has entered the room. b. You go for a job interview, and the receptionist takes your application and files it away before reading it. c. You go for a job interview, and the manager greets you with a smile, a handshake, and says "Good to meet you." d. You go for a job interview, and the manager looks down at his clipboard and makes a check-mark on a page of paper.

c. You go for a job interview, and the manager greets you with a smile, a handshake, and says "Good to meet you."

Mary believes that honesty is best policy for building relationships. When Jane asks Mary for her opinion on her new hairstyle, Mary holds back the truth from her good friend. Mary feels conflicted after this dishonest encounter with her friend. She is experiencing which of the following types of conflict? Select one: a. Value conflict b. Creative conflict c. Affective conflict d. Cognitive conflict

d. Cognitive conflict

Which of the following is a characteristic of an organization? Select one: a. Televised b. Alienation c. Communication averse d. Composed of two or more people

d. Composed of two or more people

Xavier and Leigh are planning to buy a car. Using a list of safety criteria, Leigh researches a number of car models and identifies local car dealers who stock cars that meet the safety criteria. Xavier wants to buy a flashy new sports car and plans to test-drive only one car. This scenario exhibits what type of conflict? Select one: a. Creative tension b. Affective conflict c. Cognitive conflict d. Conflict of interest

d. Conflict of interest

When people participate in groups, they take on one or more roles that contribute or distract from the functions of the group. The following behaviors describe which group role? This person functions as a motivator, providing support and positive encouragement to the group. Select one: a. Clown b. Blocker c. Deserter d. Energizer

d. Energizer

Which of the following paradigms of communication theory maintains that we follow shared rules of communication, rather than strict laws? Select one: a. Systems b. Rhetoric c. Empiricism d. Human rules

d. Human rules

Which of the following terms may be defined as vocal qualities such as pitch, volume, inflection, rate of speech, and rhythm? Select one: a. Haptics b. Proxemics c. Chronemics d. Paralanguage

d. Paralanguage

In the following scenario, identify the listening barrier. You are having a conversation with a friend. She is explaining her feelings about a recent situation at work that has upset her. You are trying to pay close attention to the details of her story, but you have not eaten anything since breakfast and your stomach is growling. Select one: a. Physical noise b. Semantic noise c. Psychological noise d. Physiological noise

d. Physiological noise

Romantic relationships develop on a similar model as friendships. Which of the following characteristics influence our choice of partners in the development of romantic relationships? Select one: a. Eros, pathos, and mania b. Intention, emotion, and temper c. Physique, personality, and dress d. Proximity, self-identity, and similarity to ourselves

d. Proximity, self-identity, and similarity to ourselves

We understand that ethical concerns regarding aggression and coercion may be justified if it is for the greater good of those people involved in the situation, according to which group communication theory? Select one: a. Groupthink b. Field Theory c. Attraction Theory d. Social Influence Theory

d. Social Influence Theory

During a political debate, we listen to a number of candidates present their ideas about issues. When we focus our attention on the candidates that share our particular views on an issue and while at the same time focusing on the negative elements of those candidates that do not share our points of view, we are engaging in which of the following theories of interpersonal communication? Select one: a. Constructivism b. Social Penetration Theory c. Elaboration of Likelihood Model d. Social Information Processing Theory

d. Social Information Processing Theory

Fill in the blank. In communication, the _______________ decodes the message. Select one: a. noise b. sender c. channel d. receiver

d. receiver

In the Johari Window model of self-disclosure, the Blind Self includes things that: Select one: a. are known by you and known by others. b. are known by you but not known to others. c. you do not know about yourself, nor do others know about you. d. you do not know about yourself, but which others know about you.

d. you do not know about yourself, but which others know about you.

Pat wants to take a vacation day from work next week to attend a class field trip. What is the best way for Pat to address this situation?

written communication