ServSafe Alcohol Practice Exam

It is against the law in all fifty states to drive with what Blood Alcohol Content (BAC)? A. .03 or higher B. .05 or higher C. .06 or higher D. .08 or higher

D. .08 or higher. A BAC of .30 or higher can lead to coma or death.

How old must you be to purchase alcohol? A. 18 B. 19 C. 20 D. 21

D. 21 This is the legal age to purchase alcohol in all 50 states. It is also the legal age to drink alcohol.

What is the percentage of alcohol in an 80-proof bottle of vodka? A. 10% B. 20% C. 30% D. 40%

D. 40%

True or False: Using statements such as, "You've had enough," when stopping service will deflect blame from you and defuse the situation.

False. This kind of language may make the situation worse/anger the intoxicated guest also it is judgmental language and we don't want to make a judgment about the guest.

Other than being intact and current, what other features must an ID have in order to be valid? A. Birth date, photo, and signature B. Birth date, photo, and state seal C. Birth date, photo, and hologram D. Birth date, photo, and magnetic stripe

A. Birth date, photo, and signature All ID's will contain the birth date of the person, their photo, and a signature from the owner of the ID. Not all states use the same markers like state seals, holograms, nor does every drivers license contain a magnetic stripe.

What should you do if guests insist on driving after service has been stopped? A. Call the police. B. Take their car keys. C. Use physical force to stop them. D. Let them go since there is nothing more you can do.

A. Call the police. They will not let you take their car keys so you have no other alternative. But never physically restrain a guest and you must not allow them to leave because your establishment will be held liable for anything that happens.

What might you assume if a guest is nervous when you greet him? A. He is a minor. B. He is intoxicated. C. He is intimidated by you. D. He is uncomfortable in bars.

A. He is a minor. Nervousness is a sign of deception.

Which of the following is true about liquor laws? A. Municipal liquor laws can be stricter than state liquor laws. B. Obtaining a liquor license is the right of every operation. C. Violation of liquor laws will not result in an establishment losing its liquor license. D. Only the local liquor authority has the responsibility for monitoring and enforcing liquor laws

A. Municipal liquor laws can be stricter than state liquor laws. D. Only the local liquor authority has the responsibility for monitoring and enforcing liquor laws. Local Liquor laws can only become stricter than the state liquor laws they will never be more lenient.

What is the best thing to do when liquor authorities enter your establishment? A. Notify your manager. B. Discreetly ask intoxicated guests to leave. C. Discontinue all alcohol service until the authorities leave. D. Find a coworker who will confirm to the authorities that you have not been serving minors.

A. Notify your manager.

Which is an acceptable form of identification? A. Passport B. School ID C. Birth certificate D. Voter's registration card

A. Passport Also Driver's License, State ID Card, Military ID are acceptable forms of Identification

If the words Genuine or Authentic appear on an ID, what does it indicate? A. The ID is a fake. B. The ID has expired. C. The ID belongs to a minor. D. The ID is from a different state.

A. The ID is a fake. Valid ID's do not contain these words

Liquor licenses are issued and monitored by the A. liquor authority. B. local chamber of commerce. C. Drug Enforcement Agency (DEA). D. Bureau of Alcohol, Tobacco, and Firearms (ATF).

A. liquor authority.

If a man and a woman drank four 12-ounce beers in an hour, which one will, most likely, have the higher BAC? A. The man B. The woman C. They will have the same BAC D. There is no way to determine who will have a higher BAC

B. The woman All things equal a Woman will always have a higher BAC than a Man.

What is true when serving a group of guests with a designated driver? A. You can continue service even if the guests are intoxicated. B. You cannot serve the guests to the point of intoxication. C. You are not responsible for the guests if they agree not to drive. D. You are not responsible for the guests since they have a designated driver.

B. You cannot serve the guests to the point of intoxication. The rules of serving still applies even if there is a designated driver or even if the person is not driving.

The liquor authority can issue a citation to the owner and employees of an establishment for which violation? A. Confiscating a guest's ID B. Stopping service to a guest C. Failing to check the ID of a guest who appears underage D. Refusing alcohol service to a guest who was intoxicated upon arrival

C. Failing to check the ID of a guest who appears underage

Two guests, who were happy upon arriving at your establishment, are now beginning to argue. You don't sense any immediate danger to you or other guests. What should you do? A. Call the police. B. Let the situation resolve itself. C. Notify your manager to determine what to do. D. Step between the two guests to stop the argument.

C. Notify your manager to determine what to do. Keep an eye on the situation in case it changes and keep your manager aware of any possible problems that may arise.

What is BAC? A. Percentage of alcohol in the brain B. Percentage of alcohol in the small intestine C. Percentage of alcohol in the bloodstream D. Percentage of alcohol broken down by the liver

C. Percentage of alcohol in the bloodstream. Blood Alcohol Content(BAC)

A person who is losing their train of thought is demonstrating what sign of intoxication? A. Relaxed inhibitions. B. Impaired judgment. C. Slowed reaction time. D. Impaired motor coordination.

C. Slowed reaction time.

What should you do if a guest is intoxicated when he arrives at your establishment? A. Physically prevent him from entering. B. Serve him alcohol if he agrees to take a cab home. C. Take steps to keep him from leaving in that condition. D. Find out where he was drinking previously and report it to the police.

C. Take steps to keep him from leaving in that condition. Employees should try to prevent the person from entering the establishment intoxicated but do not physically restrain or touch the person. Also it is against the law to serve someone who appears to be or is intoxicated even if they have a designated driver or they're taking a cab home.

What do red outlines and borders around ID photos indicate? A. The ID is a fake. B. The ID has expired. C. The ID belongs to a minor. D. The ID is from a different state.

C. The ID belongs to a minor. The ID is for someone under the age of 21.

What does civil liability mean for sellers or servers of alcohol? A. They can be held responsible for committing a crime. B. They can be fined for failing to pass a compliance check. C. They can be sued and forced to pay damages for injuries. D. They can be fined for violating the establishment's liquor license.

C. They can be sued and forced to pay damages for injuries. Civil liability lawsuits will only impact the financial aspects of an establishment, a fine for violating the liquor license would come from the Liquor Authority.

What feature is often added to IDs to keep them secure? A. Blank backs B. Digitally blurred photos C. Ultraviolet text and features D. Toll-free verification "hotline" numbers

C. Ultraviolet text and features Fake ID makers are usually unable to recreate these features.

When must you stop serving alcohol to guests? A. When their BAC is .10 or higher. B. When they do not have a designated driver. C. When they show behavioral signs of intoxication. D. When they have finished drinking their second drink.

C. When they show behavioral signs of intoxication. Also must stop service if they show physical signs of intoxication or if you're concerned about the number of drinks they've had.

How old must a person be to purchase alcohol in all 50 states? A. 18 years old B. 19 years old C. 20 years old D. 21 years old

D. 21 years old

How many drinks are in a 60-ounce pitcher of beer? A. 2 drinks B. 3 drinks C. 4 drinks D. 5 drinks

D. 5 drinks 5 drinks x 12 ounces of beer = 60 ounces

Who will have a higher BAC,a guest who is drinking a martini, or a guest drinking a 12-ounce beer? A. The guest drinking the beer B. The guest drinking the martini C. Both guests will have the same BAC. D. There is no way to know whose BAC will be higher.

D. There is no way to know whose BAC will be higher. Because the martini is a mixed drink it may contain multiple liquors which could make the BAC higher but we can't say for sure if the alcohol contained is still equivalent to 1-Drink for both the Martini and the Beer.

What is the purpose of an ID reader? A. To confirm ID validity. B. To detect holograms on IDs. C. To detect cracks or dents in IDs. D. To display information from bar codes or magnetic stripes.

D. To display information from bar codes or magnetic stripes. You should be able to visually determine if an ID appears to be valid/genuine, but check the bar code and magnetic stripes because on fake ID's they usually contain no information.

True or False: Dram shop laws protect the server from being sued in the event that an intoxicated guest injures another individual.

False. Dram shop laws allow 3rd parties to sue anyone working for or part of the establishment where the guest became intoxicated, as well as places caps on the amount of damages that can be rewarded to the 3rd party.

True or False: Drink for drink, a lean guest will have a higher BAC than a guest with a large amount of body fat.

False. The alcohol cannot pass through the body fat meaning it is forced to stay in the bloodstream, in a lean person alcohol passes through muscle and spreads throughout the body.

True or False: A 12-ounce beer contains less alcohol than 11/2 ounces of 80-proof vodka.

False. They contain the same amount of alcohol.

True or False: It is illegal to serve alcohol to a pregnant woman.

False. To deny service to a woman would be considered gender discrimination, regardless of whether or not she is pregnant you must serve her.

True or False: You may be charged with a crime simply for serving a guest who appears to be intoxicated.

True

True or False: A guest who switches to larger or stronger drinks may be intoxicated.

True. They may have impaired judgment that makes them want to drink more alcohol.

True or False: All guests must be 21 years of age to purchase alcohol.

True. To purchase they must be over 21.

True or False: You should call the police if an intoxicated guest insists on driving away from the establishment.

True. You cannot allow a guest to leave the establishment intoxicated because the establishment will be held liable both civilly and criminally.

How many drinks are in a two-ounce glass of 100-proof whiskey? A. 1 B. 2 C. 3 D. 4

B. 2 Because 1 Ounce of 100-proof alcohol is the equivalent of 1 drink, and this drink contains 2-ounces of 100-proof alcohol.

How many drinks are in a three-ounce glass of 80-proof vodka? A. 1 B. 2 C. 3 D. 4

B. 2 Because 1.5-Ounces of 80-proof alcohol is the equivalent of 1 drink, and this drink contains 3-ounces of 80-proof alcohol.

A person who is complaining about the strength of a drink after drinking others of the same strength is demonstrating what sign of intoxication? A. Relaxed inhibitions B. Impaired judgment C. Slowed reaction time D. Impaired motor coordination

B. Impaired judgment

A person who switches to larger or stronger drinks is demonstrating what sign of intoxication? A. Relaxed inhibitions B. Impaired judgment C. Slowed reaction time D. Impaired motor coordination

B. Impaired judgment They may also complain about the strength of a drink after drinking others of the same strength.

Criminal violations of alcohol-related law may result in which of the following? A. Civil liability B. Dram shop C. Payment of damages D. Prison sentence

C. Payment of damages D. Prison sentence

All other factors being the same, who's BAC would be highest after drinking a 12-ounce beer? A. Man, aged 25 B. Man, aged 60 C. Woman, aged 25 D. Woman, aged 60

D. Woman, aged 60 Women have a higher BAC than Men and an Older person will have a higher BAC than a Younger person.

True or False: A birth certificate is an acceptable form of ID.

False

True or False: An ID must have a state seal to be valid.

False

True or False: Carbohydrates are the best type of food to serve with alcohol to help prevent intoxication.

False

True or False: The liver can break down alcohol at the rate of two drinks per hour.

False

True or False: When stopping alcohol service to a guest, the backup person should stand as close to the guest as possible.

False

True or False: You should physically restrain a violent guest so he or she does not cause injury.

False. As an employee of the establishment you never want to touch the guest because you become liable for anything that may happen to the guest and it may make the situation worse.

True or False: Guests can be served to the point of intoxication if they are traveling with a designated driver.

False. It is never okay for the server to allow a guest to become intoxicated either knowingly or by accident regardless is they have someone else driving them home.

What should you do if you have checked a guest's ID and are still not sure if she is old enough to drink? A. Ask for a second valid ID. B. Ask the guest's friend to verify her age. C. Ask another server for a second opinion. D. Ask for a birth certificate or voter's registration card.

A. Ask for a second valid ID.

The liver breaks down alcohol in the body at what rate? A. One drink per hour B. Two drinks per hour C. Three drinks per hour D. Four drinks per hour

A. One drink per hour

True or False: A guest who appears nervous while you are reviewing his or her ID may be a minor.

True

What should you say to guests when stopping service to them? A. "Sorry sir, but I'm not able to serve you any more alcohol this evening." B. "Sorry sir, but you're having trouble talking, so we think you've had enough." C. "Sorry sir, but you've had enough and I will not be able to serve you any more alcohol." D. "Sorry sir, but you might hurt someone if we gave you another drink, so we can't serve you anymore tonight."

A. "Sorry sir, but I'm not able to serve you any more alcohol this evening." Make sure to sound apologetic and do not make a judgement like telling them "you've had enough".

Which drinks contain the same amount of alcohol? A. 5 ounces of wine; 12 ounces of beer; 1.5 ounces of 80-proof liquor; 1 ounce of 100-proof liquor B. 3 ounces of wine; 10 ounces of beer; 1 ounce of 80-proof liquor; 1.25 ounces of 100-proof liquor C. 6 ounces of wine; 12 ounces of beer; 1.25 ounces of 80-proof liquor; 2 ounces of 100-proof liquor D. 4 ounces of wine; 16 ounces of beer; 1.25 ounces of 80-proof liquor; 1/2 ounce of 100-proof liquor

A. 5 ounces of wine; 12 ounces of beer; 1.5 ounces of 80-proof liquor; 1 ounce of 100-proof liquor This is the standard measure for 1-Drink across different alcohol types.

What is the first thing you should do before stopping service to a guest? A. Alert a backup. B. Call the police. C. Bring the guest a soft drink. D. Fill out an incident report.

A. Alert a backup. This person must be prepared to help and take action, they must be close enough to observe but not too close as to appear threatening.

What should you do before stopping service to a guest? A. Alert a backup. B. Complete an incident report. C. Isolate the guest from other customers. D. Remove any alcohol from in front of the guest.

A. Alert a backup. This person must be prepared to help and take action, they must be close enough to observe but not too close to appear threatening. Do not isolate the guest and single them out from their friends/group.

Which of the following incidents should be documented? A. Two college kids show up without valid IDs. B. Alternate transportation has been arranged for a guest. C. A guest complains about slow bar service and watered-down drinks. D. A table of guests is very loud while watching a sporting event.

B. Alternate transportation has been arranged for a guest. Complete an incident report when: - Alcohol service has been stopped to a guest - Alternate transportation has been arranged for a guest - An ID has been confiscated - An illegal activity has occurred - A violent situation has occurred - A guest has become ill

If you are not certain that an ID is valid, what should you do? A. Call the local police. B. Ask the guest for a second valid ID. C. Serve the guest a weaker version of the drink ordered. D. Question the guest until he gives up and leaves.

B. Ask the guest for a second valid ID.

What should you do if your manager asks you to continue serving a guest you think is intoxicated? A. Call the police. B. Ask the manager to serve the guest instead. C. Serve the guest as your manager has directed. D. Tell your manager that you refuse to serve the guest.

B. Ask the manager to serve the guest instead. If you are not comfortable with a management decision: Express your concern, Ask the manager to carry out the action that you are uncomfortable with, and Talk to the owner or your human resources department.

What is the best type of food to serve to a guest to help prevent intoxication? A. Salty food items B. Food high in fat C. Food high in sugar D. Food high in carbohydrates

B. Food high in fat Also foods high in protein are good, also offer the guest water.

What must you do whenever you have to refuse service to a minor? A. Call the police. B. Notify your manager. C. Notify the liquor authority. D. Call the Department of Motor Vehicles.

B. Notify your manager. You must also confiscate the ID, but do not make a scene or embarrass the minor.

What must an ID contain in order to be valid? A. State seal B. Signature C. Hologram D. Social security number

B. Signature A birth date, photo, signature, that it is current, and it is in tact and undamaged are required for an ID to be valid

What should you do if a guest is intoxicated when he arrives at your establishment? A. Ask him to leave. B. Take his car keys. C. Find alternate transportation for him. D. Use physical force to stop him from entering.

B. Take his car keys. First you try to prevent entry to the establishment, if that doesn't work, then ask for their car keys and then find them an alternate transportation.

John drank six 12-ounce beers from 9 p.m. to 12 a.m. How many drinks still remain in his bloodstream? A. 1 B. 2 C. 3 D. 4

C. 3 3-Drinks still remain because the liver breaks down alcohol at a rate of 1-Drink per hour and 12-ounces of beer counts as 1-Drink. So 3-Drinks were broken down over the course of 3-hours

What feature is added to minor IDs in most states to indicate it belongs to a minor? A. A state seal B. A hologram C. A vertical format D. A magnetic stripe

C. A vertical format Not all states follow this but most ID's will show that the holder is "Under 21".

What should you do to verify that an ID belongs to a guest? A. Compare the ID to confiscated fake IDs. B. Compare the ID to an ID listed in an ID-checking guide. C. Compare the guest to the physical characteristics on the ID. D. Compare the guest to someone of the same approximate age.

C. Compare the guest to the physical characteristics on the ID. Certain features about the person and their body will not change significantly over time.

What must you always do when checking an ID with an ID reader? A. Simply swipe or scan the ID. B. Ask the guest to verify the readout on the display. C. Compare the readout with the information on the ID. D. Scratch the magnetic stripe or bar code to ensure it is real

C. Compare the readout with the information on the ID. Match sure that the information matches.

Once you have stopped service to a guest, what is the next step? A. Alert a backup. B. Complete an incident report. C. Ensure the guest gets home safely. D. Ask the guest to leave the establishment as soon as possible.

C. Ensure the guest gets home safely. Since you already stopped service you should've alerted a backup beforehand, and Completing an incident report is done after the incident is over.

Civil penalties may include which of the following? A. Probation B. Fines C. Payment of damages D. Jail time

C. Payment of damages. In a civil liability lawsuit, only payment of damages are rewarded. Fines and probation fall under the liquor authority. Jail time would come into to play for a criminal liability case.

The liquor authority can issue citations for what type of violations? A. Confiscating an underage guest's ID B. Selling alcohol to a pregnant woman C. Selling or serving alcohol when it is not permitted D. Preventing the entry of an intoxicated guest into the establishment

C. Selling or serving alcohol when it is not permitted It is not against the law to serve a pregnant woman, if you refused service to her it would be discrimination because of her gender.

A person who is talking or moving slowly is demonstrating what sign of intoxication? A. Relaxed inhibitions B. Impaired judgment C. Slowed reaction time D. Impaired motor coordination

C. Slowed reaction time They may also be unable to concentrate, lose their train of thought, become forgetful, become drowsy, become glassy-eyed, lose eye contact, or become unable to focus

Most of the alcohol that a person drinks is absorbed into the bloodstream from which organ? A. Liver B. Stomach C. Small intestine D. Brain

C. Small intestine

Which of the following is true related to criminal and civil liability? A. Criminal and civil liability are the same thing. B. Both criminal and civil liability can result in a prison sentence. C. Criminal liability applies to the employees of an establishment, while civil liability applies only to the actual owners. D. Criminal liability is being held responsible for committing a crime, while civil liability is being responsible for payment of damages.

D. Criminal liability is being held responsible for committing a crime, while civil liability is being responsible for payment of damages.

What is the best type of food for preventing intoxication? A. Food high in sugar B. Food high in carbohydrates C. Food high in salt D. Food high in fat

D. Food high in fat Also foods high in protein are good.

A person who is swaying or staggering when walking is demonstrating what sign of intoxication? A. Relaxed inhibitions B. Impaired judgment C. Slowed reaction time D. Impaired motor coordination

D. Impaired motor coordination They may also be unable to pick up objects, or may drop them and spill drinks or miss their mouths when drinking.

Which of the following is an example of a criminal violation? A. Serving alcohol to a regular B. Serving alcohol to a pregnant woman C. Serving alcohol to a guest who is taking medication D. Serving alcohol to a guest who appears to be intoxicated

D. Serving alcohol to a guest who appears to be intoxicated It is against the law to serve someone who appears to be or is intoxicated.

What do dram shop laws allow a person injured by an intoxicated guest to do? A. Sue the business, but not the business owner. B. Sue the business, but not the bartender who served the intoxicated guest. C. Sue the bartender who served the intoxicated guest, but not the business owner. D. Sue the bartender who served the intoxicated guest, the business, and the business owner.

D. Sue the bartender who served the intoxicated guest, the business, and the business owner. Dram shop laws also set caps on how much money can be rewarded in civil liability lawsuits.

Who can be sued in a dram shop case? A. The business B. The business owner C. The employees of the business D. The business, business owner, and employees

D. The business, business owner, and employees Anyone working at the establishment can be sued. Dram shop laws set caps on the amount of money that can be rewarded.

True or False: An ID with split lamination is not valid.

True

True or False: IDs containing the words "Official," "Authentic," or "Secure" are not genuine.

True

True or False: The state liquor authority can suspend an establishment's liquor license for allowing a minor to enter the establishment with a fake ID.

True