SEVI EXAM 2
Human resources
According to management consultant James Kerr, an organization's people are its most important asset. James is referring to the significance of which of the following resources available to business? Informational resources Human resources Material resources Financial resources
Fixed-position layout
Airbus SE is a European multinational aerospace corporation. Airbus designs, manufactures, and sells civilian and military aircraft. Given the sheer size and weight of airplanes, what kind of plant layout does Airbus SE use in its production process? Product layout Planning horizon Assembly line Fixed-position layout
Magnitude of change
Alberto is a glass artisan who is a master in his trade. Customers are fascinated by how Alberto can take sand and through the furnace and glass-blowing process, transform it into a keepsake that the buyer and future generations can enjoy for decades. In terms of the dramatic transformation of sand into artistic glass, Alberto's customers are focusing on which way in which the conversion process can be described? Magnitude of change Focus or major resource Applicability of the selected conversion process in the global marketplace Status of the selected conversion process in the industry
Informal group
Aneko, Tombe, and Zari are well-liked and highly respected line workers at the local tire manufacturing plant. Even though they are just hourly employees, both managers and other line workers come to Aneko, Tombe, and Zari to air grievances, solve problems, and address other work-related concerns. Whenever there is a dispute between management and non-management, both sides usually come to Aneko, Tombe, and Zari to address the dispute (the plant is non-unionized.) Quite often the three, working collectively, are successful in their interventions. Although they were initially reluctant to assume this role, they now actually enjoy serving in this capacity. Which of the following best refers to the collective status of Aneko, Tombe, and Zari? Task force Grapevine Ad hoc committee Informal group
Line-and-staff
Anish works as a senior staff attorney in a legal department for a large engineering company. Anish provides legal advice and expertise to the chief executive officer of the company, who has the discretionary authority to either follow Anish's recommendations or choose other options. Which of the following forms of organizational structure is this? Virtual Matrix Line-and-staff Line
Focus or major resource
As a professional financial advisor, Joana's job essentially entails helping clients invest their money in a prudent, responsible, and financially rewarding way. Each day, Joanna advises her clients on how to invest in the stock and bond markets, and she uses her knowledge and expertise to develop personalized financial plans for her clients that will achieve their financial goals. Joana's job relies heavily on access to and use of financial information. Which of the following best addresses the conversion process used in Joana's work? Status of the selected conversion process in the industry Applicability of the selected conversion process in the global marketplace Focus or major resource Magnitude of change
Form utility
As an operations manager at an automotive manufacturing plant, Misaki's job essentially involves focusing on converting metal, plastic, rubber, money, and information into automobiles that consumers will want to purchase. Misaki's job is focused primarily on which of the following? Quality control Form utility Inventory control Lean manufacturing
Mass production
As the proud owner of a donut shop, Ana has realized that if she produces custom (i.e. individually designed and decorated) donuts per day, the cost of production is about $5 per donut; however, if she produces plain and glazed donuts per day on her assembly line equipment, the cost of production is about 25 cents per donut. Based on this information, Ana chooses to focus on producing and selling plain and glazed donuts, and her customers do not seem to mind, as they are delicious! Which of the following refers to the production process Ana has chosen to emphasize in her business? Mass production Analytical process Total quality management (TQM) Six Sigma
Automation
Bayerische Motoren Werke AG, commonly referred to as BMW, is a German multinational corporation which produces automobiles. The company has a production facility in Spartanburg, South Carolina. In its facility, BMW relies heavily on robotics to manufacture its automobiles. Based on this information, which process has BMW adopted? Just-in-time inventory (JIT) system Total quality management (TQM) Intermittent process Automation
Intermittent process
Camille works for a bakery that produces loaf bread for local grocery stores. The bakery has one assembly line and produces numerous types of bread, depending on the various needs of its customers. The production process not only involves frequently reconfiguring the assembly line to account for different types of bread (wheat, white, pumpernickel, etc.), but also changing the packaging of products to account for the various store brands. The bakery uses which of the following types of production processes? Analytical process Reshoring Continuous process Intermittent process
It is also referred to as the span of control.
Which of the following is correct regarding the span of management? It is also referred to as the span of control. A highly mechanized factory where all operations are standardized necessitates a narrow span of management. Research has demonstrated that there is a perfect ratio of subordinates to managers. It may not change by department within the same organization.
Financial resources
After Wells Fargo meets any applicable reserve requirements (the amount of funds the Federal Reserve Board requires a bank to hold in reserve to ensure that it is able to meet its customers' withdrawal requests), the bank lends out its remaining funds to customers, charges interest on those loans, and generates a profit as a result. The funds Wells Fargo loans to its customers are known as which of the following types of resources available to business? Financial resources Human resources Informational resources Operational resources
Informational resources
Bank of America continuously monitors external data regarding the economy (interest rates, the stock market, inflation, unemployment, etc.) to determine its business prospects for the future and how to adapt to a constantly changing economic environment. This data is known as which of the following? Financial resources Material resources Human resources Informational resources
Six Sigma
Catarina works for an automobile transmission production company that relies on statistical data and improved methods to eliminate defects in its transmissions. Which of the following quality-control processes has Catarina's employer adopted? Total quality management (TQM) Six Sigma Quality circle Quality control
An organization
Costco Wholesale Corporation, an American multinational corporation which operates a chain of membership-only, big-box retail stores and has more than 200,000 employees, is which of the following? An organization A self-managed team A matrix structure A cross-functional team
Span of management
Effia is a managing partner at a local accounting firm. When Effia first became a managing partner three years ago, she was responsible for overseeing eight associate accountants. Currently, she now has responsibility for overseeing 14 associate accountants. Which of the following refers to the number of workers who report directly to one manager? Span of management Job rotation Decentralization Job specialization
Grapevine
Ethan works as an associate attorney at a large law firm. In September of last year, Ethan had heard from his fellow associate attorney Mia that the senior partner of the firm was leaving due to personal and professional disagreements with other partners. Mia had heard the news from a junior partner of the firm. Today, through an official e-mail, the law firm confirmed the senior partner's departure, effective immediately. Which of the following refers to the informal communications network within the organization that resulted in Ethan's knowledge of the senior partner's departure before the official announcement was made? Grapevine Ad hoc committee Task force Informal group
Periodic quality improvement
For total quality management (TQM) programs to be effective, management must address all but which of the following components? Periodic quality improvement Strengthening supplier partnerships Customer satisfaction Employee participation
Material resources
Ford Motor Company uses steel, gas, plastic, and rubber to produce its legendary Ford Mustang automobiles on complex machine-driven assembly lines. These resources are known as which of the following? Human resources Informational resources Material resources Financial resources
Autocratic
Frederik, a store manager at an office supply store, is not well liked by their subordinates. Frederik always tells their employees what to do and how to accomplish it, without giving their subordinates any say in the decision-making process. As a result, the store is plagued by constant employee turnover and disappointing sales results. What kind of leader is Frederik? Laissez-faire Transformational Participative Autocratic
Select an alternative
Henry Feuerstein was the founder of Malden Mills, which became the original manufacturer of Polartec polar fleece. On December 11, 1995, the core buildings of the Malden Mills textile plant in Lawrence, Massachusetts burned to the ground, leaving Henry with a choice: He could either commit to rebuild the facility, or he could take the insurance money and retire. In the interests of his employees and the community, Henry quickly chose to rebuild the plant. Henry's actual decision to rebuild involved which step of the managerial decision-making process? Select an alternative Generate alternatives Identify the opportunity and disregard the problem Implement and evaluate the solution
Malcolm Baldrige National Quality Award
In 2019, Integrated Project Management Company, Inc. in Burr Ridge, Illinois, was given which of the following by the president of the United States in recognition of the company's management that led to the improved quality of its products? Six Sigma International Organization for Standardization (ISO) Malcolm Baldrige National Quality Award J.D. Power Award
Development and implementation
In developing the COVID-19 vaccine, pharmaceutical companies Pfizer Inc. and Moderna, Inc. essentially had to "start from scratch." COVID-19 was a novel virus when it began to spread in 2019, and very little was known about the virus or a vaccine when the companies began their COVID-19 vaccine research. In what kind of research did Pfizer Inc. and Moderna, Inc. engage when they first began developing a COVID-19 vaccine? Development and implementation Applied research Six Sigma Basic research
Chain of command
James has been promoted to store manager of the home improvement warehouse where he has worked for the last 12 years. All the store employees will ultimately answer to James, and he in turn will answer to the District Manager, Vanessa. Which of the following refers to the line of authority that extends from the highest to the lowest levels of a company? Job specialization Departmentalization Organization Chain of command
Departmentalization by function
Jayden is very proud of the transportation company he owns. Beginning with one truck in 2001, Jayden's transportation company now operates a fleet of 120 trucks servicing the entire Eastern United States. As his company grew, Jayden found it necessary to departmentalize his company into different areas such as logistics, accounting, marketing, information technology, and human resources. Which type of departmentalization is this? Departmentalization by product Departmentalization by customer Departmentalization by function Departmentalization by location
Top management
Jeff Williams currently serves as the chief operating officer (COO) of Apple Inc. At what level of management is Jeff? First-line management Top management Middle management Board of directors
Departmentalization by location
Krisha is the manager of a 12-person pharmaceutical sales team that focuses exclusively on the North Carolina market. Krisha has divided her sales team into three, four-person subunits, with Unit 1 focusing on Asheville and its surrounding area, Unit 2 on Raleigh, and Unit 3 on Greenville. What type of organizational departmentalization is Krisha using? Departmentalization by product Departmentalization by function Departmentalization by customer Departmentalization by location
Self-managed
Lihua works for a large information technology company. She is part of a highly educated and talented product-design team. The team does not have a traditional manager and has the autonomy to make decisions on its own. Which of the following types of teams is this? Problem-solving Cross-functional Virtual Self-managed
Organizing
Luis, the Texas-based supervisor of Vertex Pharmaceuticals sales team, is currently arranging his sales representatives into groups, with each group strategically designed to focus on specific geographic areas in Texas (Dallas, Houston, San Antonio, etc.) where Vertex does its most significant business. In making these arrangements, Luis hopes to be as efficient and effective as possible, so that Vertex will achieve its established goal of increasing its pharmaceutical sales in Texas by at least 3.5 percent in the upcoming year. Luis is involved in which of the following management functions? Directing Planning Controlling Organizing
Decentralization
Lukas works the evening shift preparing dough at a local bakery. When Lukas' supervisor retired two years ago, ownership did not replace him; instead, the bakery distributed traditional management responsibilities to Lukas and his fellow workers. At first, Lukas was skeptical about the additional responsibility, but he has grown to like self-managing, and his co-workers feel the same way. Surprisingly, productivity in the dough preparation department has increased since Lukas' supervisor retired. Which of the following refers to an organization in which management consciously attempts to spread authority widely in the lower levels of the organization? Decentralization Centralization Job rotation Job specialization
Centralization
Magnus, a certified public accountant, is the owner of Magnus Accounting Services PLLC. Magnus is a firm believer in the notion that if you want something done correctly, you must do it yourself. Although Magnus has hired three associate accountants to work in his firm, he has been very reluctant to assign them actual accounting work. In fact, the three associate accountants who work for Magnus feel like administrative assistants rather than accounting professionals. Which of the following refers to an organization that systematically works to concentrate authority at the upper levels of the organization? Departmentalization Centralization Job specialization Delegation
Job specialization
Malik has worked in an automobile manufacturing plant for the last 14 years. For the entire time he has been employed at the plant, Malik's sole job responsibility has been to install the right front and rear passenger doors on cars that progress along the assembly line. Malik is very bored of the work, and he is considering leaving the plant to pursue a job elsewhere or to obtain a college degree at his local community college. Which of the following refers to the separation of all organizational tasks into distinct tasks and the assignment of different tasks to different people? Job specialization Job rotation Chain of command Departmentalization
Manager
Malik's responsibilities at the Home Depot where he is employed involve coordinating people and other resources to achieve the goals of his employer. Generally speaking, what is Malik's job? Manager Operational planner Strategic planner Controller
Reshoring
Many business leaders and elected government officials have recently emphasized the importance of United States manufacturers bringing jobs back from other countries to the U.S. This relates to which of the following concepts? Mass producing Form utility Product line Reshoring
Services are intangible, and it is therefore more difficult to evaluate customer satisfaction.
Margarida is an economics professor at a local community college. Although Margarida takes great pride in her work, particularly her lectures, she often wonders whether students are pleased with the quality of her instruction. Aside from brief student surveys completed at the end of each semester, Margarida receives very little feedback from students. This scenario best illustrates that services are different from manufactured goods in which of the following ways? Services are consumed immediately and, unlike manufactured goods, cannot be stored. Service providers do not produce a product unless the customer wants or needs it. Services are intangible, and it is therefore more difficult to evaluate customer satisfaction. Services can be provided any place and are often provided when and where the customer desires the service.
Job rotation
Marlon works in a furniture manufacturing plant. Part of Marlon's responsibilities include working in different parts of the plant, performing various tasks such as cutting, shaping, assembling, finishing, and upholstering. Marlon enjoys the variety of tasks, since it keeps his work interesting and empowers him with additional job skills. Which of the following refers to the shifting of employees from one job to another? Departmentalization Job rotation Job design Job specialization
Problem-solving
Meera works as a human resource specialist for a medium-sized plumbing company. Morale at the company has been low over the past several years, with employees complaining about their low pay and minimal employee benefits. In addition to her regular work responsibilities, Meera has been asked to chair a team to address this issue. Once the pay and benefits package for employees has improved and employee morale restored, the team will disband. Which of the following types of teams has Meera been asked to chair? Cross-functional Self-managed Problem-solving Virtual
First-line management
Miguel Guardado currently serves as office manager for a local health care clinic. At what level of management is Miguel? Top management Middle management Executive management First-line management
Laissez-faire
Nahia, a store manager at a local crafts store, is well regarded by her subordinates. Nahia has a "hands-off" leadership style that provides direction and resources to her employees, while delegating responsibility and decision-making authority to them. In fact, Nahia's employees actually embrace the delegation of responsibility and decision-making authority to them, since this will teach them the skills they need to advance their careers. What kind of leader is Nahia? Transformational Transactional Autocratic Laissez-faire
Delegation
Nanami is a senior partner in a law firm that represents employers and insurance companies in workers' compensation cases. Two years ago, Nanami hired an associate attorney, Kenta, to assist her in the representation of clients. Since she hired Kenta, Nanami has been assigning Kenta progressively greater responsibility. Recently, she has allowed Kenta to represent clients on his own. Nanami has engaged in which of the following organization processes? Centralization Delegation Departmentalization Job specialization
Research and development (R&D)
Pfizer Inc. is an American multinational pharmaceutical and biotechnology corporation headquartered in New York City. Pfizer Inc. creates and produces medicines and vaccines for immunology, oncology, cardiology, endocrinology, and neurology. The company has several "blockbuster" drugs that generate billions of dollars in annual revenues. Pfizer Inc.'s efforts to identify new ideas that have the potential to result in new goods and services are collectively known as which of the following? Inventory control Total quality management (TQM) Research and development (R&D) Lean manufacturing
Product line
Pizza Hut is an American multinational restaurant chain and international franchise founded in 1958. Popular items on the Pizza Hut menu in the United States include the cheese pizza, the pepperoni pizza, the supreme pizza, the Veggie Lover's pizza, and the Meat Lover's pizza. Which of the following refers to a group of similar products, such as the various types of pizza offered by Pizza Hut, that differ only in relatively minor characteristics? Product line Product design Production capacity Process layout
First-line managers need to understand the technical skills relevant to the activities they manage.
Regarding the key skills of managers, which of the following is correct regarding technical skills? First-line managers need to understand the technical skills relevant to the activities they manage. They involve the ability to think in abstract terms. They involve the ability to identify problems correctly, generate reasonable alternatives, and select the "best" alternatives to solve problems. Top managers must rely as heavily on technical skills as do middle managers and first-line managers.
Development and implementation
Robert William Kearns was an American engineer and inventor who invented the most common intermittent windshield wiper systems used on most automobiles from 1969 to the present. Kearns claimed that the inspiration for his invention stemmed from an incident on his wedding night in 1953, when an errant champagne cork shot into his left eye leaving him legally blind in that eye. Nearly a decade later in 1963, Kearns was driving his Ford Galaxie through a light rain, and the constant movement (the old technology) of the wiper blades irritated his already troubled vision. In what type of research was Mr. Kearns engaged when he invented intermittent windshield wiper technology? Development and implementation Applied research Total quality management (TQM) Basic research
A strategic plan
Roberto has formed his own heating, ventilation, and air conditioning (HVAC) company, and he has established a general plan to become the best HVAC company in his service area of Durham County, North Carolina in terms of sales and customer satisfaction. What type of plan is this? A tactical plan An operational plan A strategic plan A contingency plan
The goal of basic research is scientific advancement.
Which of the following is correct regarding research and development? Applied research consists of activities aimed at uncovering new knowledge. The goal of basic research is scientific advancement. Applied research involves research activities undertaken specifically to put new or existing knowledge to use in producing goods and services. Development and implementation consists of activities geared toward discovering new knowledge with some potential use.
Directing
Shaniqua, a frontline supervisor at an Amazon warehouse, is trying to convince her employees that Amazon's goals are consistent with their personal career goals, and she is further trying to convince her employees to work hard to achieve the company's goals so that they will benefit them as well. Shaniqua is engaged in which of the following functions of management? Planning Controlling Organizing Directing
Lean manufacturing
Sierra Nevada Brewing Company has a production facility in Mills River, North Carolina. In its design of the facility, the company focused on eliminating waste from all the activities required to produce its beer. As an example, the company recovers waste heat throughout the brewing process and uses it to generate hot water and steam for the next batch of beer. As a result of its energy efficiency and heat recovery programs, the brewery has a 50 percent energy cost savings when benchmarked against a standard brewery of the same size. Which type of production process has Sierra Nevada Brewing Company adopted? Just-in-time inventory (JIT) system Total quality management (TQM) Lean manufacturing Six Sigma
Virtual
Since the COVID-19 pandemic began in the United States in 2020, Deja's marketing team at the insurance company she works for in Dallas has not met in the company's office space. Instead, team members communicate via Zoom (video teleconferencing) and other electronic media. Deja still lives in a high-rise apartment in uptown Dallas. Her favorite co-worker Demond, who is also a marketing team member, has moved to San Antonio. Another team member, Ana, has moved back to her hometown of Olympia, Washington. Deja, Demond, and Ana are still full-time employees and communicate electronically to satisfy their team responsibilities. Which of the following types of teams is this? Problem-solving Self-managed Virtual Cross-functional
Six Sigma focuses on the quality of services, while total quality management focuses the quality of manufactured goods.
Six Sigma is distinguishable from total quality management (TQM) in all but which of the following ways? Six Sigma often involves a new corporate attitude or culture. Six Sigma often involves much more teamwork than TQM. Six Sigma focuses on the quality of services, while total quality management focuses the quality of manufactured goods. Six Sigma often has more top-level management support than TQM.
Departmentalization by product
Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. In its organization structure, Starbucks Corporation has a division for coffee, another division for baked goods, and another division for merchandise like mugs. Which type of departmentalization is this? Departmentalization by location Departmentalization by function Departmentalization by product Departmentalization by customer
Today, about one in ten Americans work in manufacturing.
Which of the following is correct regarding the manufacturing sector of the United States economy? In 1960, one in seven Americans worked in manufacturing. Today, about one in ten Americans work in manufacturing. Today, about 24 million U.S. workers are employed in manufacturing jobs. In 2000, about 32 million U.S. workers were employed in manufacturing jobs.
Conceptual skills
Steve Jobs, co-founder and former CEO of Apple Inc. was a legendary corporate leader. Jobs was known for his ability to think in abstract terms. He was pioneer of the personal computer revolution with his friend Steve Wozniak, and was co-creator of the Macintosh computer, the iPod, the iPhone, the iPad, and the first Apple Stores. Based on his ability to see the "big picture" and understand how the various parts of an organization or idea can fit together, Steve Jobs' legendary leadership status was most correctly attributed to which of the following management skills? Interpersonal skills Communication skills Conceptual skills Technical skills
Controlling
Suppose Ella is a frontline supervisor at a local manufacturing plant. She has established a goal of increasing productivity in her department by 3 percent this year. Ella is constantly monitoring her department's progress toward the achievement of this goal, and periodically, she takes corrective action to ensure that at the end of the year, her department will have achieved at least a 3 percent increase in productivity. Ella is engaging in which of the following functions of management? Organizing Directing Planning Controlling
Task force
Suppose that oil giants Chevron Corporation and Marathon Petroleum Corporation are considering a merger. Both companies have created committees to assess the advantages and disadvantages of the proposed merger, and the work of both committees (along with government regulatory approval) will play a large role in determining whether the merger occurs. Which of the following types of committees have Chevron Corporation and Marathon Petroleum Corporation created to address the proposed merger? Task force Ad hoc Standing Grapevine
Standing
Suppose that your local community college is experiencing major financial difficulties due to significant cuts in government funding. To address these seemingly permanent financial challenges, the college has created a budget review committee to review departmental budget requests on an annual basis, with "strict scrutiny" being the standard for departmental budget approval. Which of the following types of committees has the college created? Ad hoc Grapevine Standing Task force
Interpersonal skills
Suppose you aspire to become a CEO at a major corporation. You believe you have a legitimate chance to "climb the corporate ladder" to the highest executive management rank due to your ability to deal effectively with other people. More specifically, you believe that you can listen to and build relationships with people, understand their needs and motives, and show genuine compassion. These personal skills are most closely associated with which of the following management skills? Interpersonal skills Conceptual skills Technical skills Analytic skills
Manufactured goods are subject to government taxation, but services are not.
The production of services is very different from the production of manufactured goods in all but which of the following ways? Manufactured goods are subject to government taxation, but services are not. Service firms do not produce a product unless the customer wants or needs it. Services are consumed immediately and, unlike manufactured goods, cannot be stored. Services are intangible, while manufactured goods are not.
Middle management
Tiana Blackburn currently serves as plant manager of a local manufacturing firm. At what level of management is Tiana? First-line management Middle management Top management Executive management
Line
Tiana works as a sales associate at a small retail store. Tiana reports to the assistant manager, who reports to the store manager, who reports to the store owner. Which of the following forms of organizational structure is this? Line Matrix Line-and-staff Virtual
Just-in-time inventory (JIT) system
Tobias owns and operates a bakery. Tobias has noticed that due to the perishable nature of the ingredients that are used to produce his baked goods (flour, butter, eggs, milk, etc.), he loses thousands of dollars in inventory each year. Tobias would like to implement a system that will result in less waste of ingredients. Which of the following should he seriously consider implementing? Quality control Labor-intensive technology Capital-intensive technology Just-in-time inventory (JIT) system
Ad hoc
Vihaan works as a human resource specialist for a video production company. The company has not updated its diversity and inclusivity plan in several years, and Vihaan has been assigned to serve on a committee that will update the company's diversity and inclusivity initiatives. Once the necessary updates have been made, the committee will dissolve. On which of the following types of committees has Vihaan been asked to serve? Grapevine Ad hoc Task force Standing
Job design
Which of the following involves structuring the tasks and activities required to accomplish a firm's objectives into specific jobs to foster productivity and employee satisfaction? Organization chart Chain of command Job design Job rotation
The American economy is now characterized as a service economy.
Which of the following is a correct statement regarding the American economy? In 1900, 38 percent of American workers were employed in service firms. In 1950, 53 percent of American workers were employed in service firms. A service economy is one in which more effort is devoted to wholesaling than to retailing. The American economy is now characterized as a service economy.
It is designed to ensure that materials or supplies arrive at a facility just when they are needed
Which of the following is correct regarding a just-in-time inventory (JIT) system? Due to relative economies of scale (i.e. compared to a large company), a small company cannot use a just-in-time inventory system. It is designed to ensure that storage costs are no more than 10 percent higher than the industry average. Large companies rarely use them. It is designed to ensure that materials or supplies arrive at a facility just when they are needed
They coordinate the activities of specialized managers in operations, finance, marketing, or human resources management.
Which of the following is correct regarding administrative managers? They coordinate the activities of specialized managers in operations, finance, marketing, or human resources management. They are typically associated with specific functional areas. They specialize in operations, finance, marketing, or human resources management. They are charged with the responsibility of managing an organization's human resources programs.
Many CEOs and presidents of large companies were first trained as financial managers.
Which of the following is correct regarding financial management as an area of management specialization? Specific areas within financial management include product management, sales, and distribution. Financial managers manage the systems that convert resources into goods and services. Financial managers are not primarily responsible for an organization's financial resources, as that responsibility is typically outsourced to an independent accounting firm. Many CEOs and presidents of large companies were first trained as financial managers.
They make up the largest group of managers in most organizations.
Which of the following is correct regarding middle managers of an organization? They implement the strategy and major policies developed by first-line managers. Titles at the middle-management level include secretary, treasurer, and parliamentarian. They do not develop tactical and operational plans since that is the responsibility of top management. They make up the largest group of managers in most organizations.
It is a group of two or more people working together to achieve a common set of goals.
Which of the following is correct regarding organizations? It is a group of two or more people working together to achieve a common set of goals. An unincorporated computer repair shop operated by two friends is not an organization, since it is unincorporated. Chevron Corporation, an American multinational energy corporation that employs more than 40,000 employees and is active in more than 180 countries, does not qualify as an organization since it is too large. An unincorporated neighborhood pastry shop operated by a married couple team is not an organization, since it is too small.
In terms of planning, they are generally responsible for developing the organization's mission.
Which of the following is correct regarding top managers of an organization? In terms of planning, they do not determine the firm's strategy since that is the responsibility of the board of directors. Their common job titles are typically director, strategic advisor, treasurer, and secretary. They represent the largest of the three general levels of management. In terms of planning, they are generally responsible for developing the organization's mission.
It emphasizes monitoring employee performance.
Which of the following is correct regarding transactional leadership? It emphasizes monitoring employee performance. It focuses on productivity and efficiency while disregarding the chain of command. It is generally inconsiderate of subordinates. It emphasizes rewards, rather than punishment, to motivate subordinates to achieve organizational goals.
It requires more time and greater expense to reprogram than a traditional manufacturing system.
Which of the following is incorrect regarding a flexible manufacturing system (FMS)? It is sometimes referred to as an intermittent process. It is rearranged simply by reprogramming electronic machines. It requires more time and greater expense to reprogram than a traditional manufacturing system. It allows manufacturers to produce smaller batches of a variety of products without raising the production cost.
Identify opportunities and disregard problems
Which of the following is not a recognized step of the managerial decision-making process? Generate alternatives Implement and evaluate the solution Identify opportunities and disregard problems Select an alternative
Planning
Which of the following is often referred to as the "first" management function? Controlling Leading and motivating Organizing Planning
The manager has much work to do in addition to supervising workers.
Which of the following requires a narrow span of management? The organization has a well-established set of standard operating procedures. Few new problems are expected to arise. The manager has much work to do in addition to supervising workers. The manager and the subordinates are very competent.
