SGC Quiz #3

1. According to Small Group Communication textbooks and Patrick Lencioni, the five dysfunctions of a team that we should avoid are...

1. Don't trust the other team members 2. Fear Conflict 3. Don't be committed to the team 4. Avoid accountability 5. Don't focus on achieving results

According to Patrick Lencioni, what are the six critical questions successful leadership teams must answer in order to begin creating a healthy organization?

1. Why do we exist? 2. How do we behave? 3. What do we do? 4. How will we succeed? 5. What is most important right now? 6. Who must do what?

According to Small Group Communication textbooks referred to in this class, what is the ideal group size for a problem-solving discussion? According to Patrick Lencioni in his book, The Advantage?

5-7, 3-10

According to Daniel Goleman, in his book Emotional Intelligence, discussed in class, what is recommended in order to manage one's emotions in the short term?

Distraction

According to the Small Group Communication textbooks discussed in class, what are norms?

Norms are the rules or standards that determine what is appropriate and inappropriate behavior in a group.

In the book, Influencer, the authors' argue that one can "become an influencer by overdetermining success by implementing multiple sources of influence." What are the three sources the authors name and what is required to develop motivation and ability for each of these three courses?

Personal: - Motivation: make the undesirable, desirable - Ability: surpass your limits Social: - Motivation: Harness peer pressure - Ability Find strength in numbers Structural: - Motivation: Design rewards and demand accountability - Ability: Change the environment