SHRM - CP Test Questions (Knowledge)

A supervisor who aims to establish cooperation is using this form of leadership: A. Transformational B. Democratic C. Authoritarian D. Transactional

A. A transformational leader is someone who works as a model and wants to encourage better relationships among all the people in the workplace.

The main goal of an inclusion program is to: A. Ensure all people can contribute to the workforce B. To get a business to work with quotas C. To diversify the business D. To analyze how well a business is organized based on its functionality

A. Equality in the workforce is a critical part of what makes inclusion vital for a business to operate and function.

The goals in an MBO should be set based on: A. Difficulty B. Variety C. Flexibility D. A and C

A. Goals are to be established on how well people can accept them, how difficult the goals are.

Diaspora refers to: A. People forced to leave their homeland B. People traveling outside their home countries to work C. People wanting to collectively enhance their skills D. A medical illness that requires short-term disability coverage

A. In many cases, people who enter the workforce in one country are those who have been forced from their original home countries due to political pressure or persecution or due to armed conflicts.

What can you do regarding a person's criminal record when reviewing if someone is to be provided security clearance? A. See if a person has worked for legal authorities B. See if a person has been fined C. Review one's arrest record D. Analyze any possible bargaining efforts

C. The arrest record will determine why a person might have been subjected to criminal charges. You can use the details in the record to decide if you need to make certain changes to the terms of employment for that employee.

What is involved in the communication for arbitration? A. Private meetings can be conducted with an arbitrator B. The meetings are joint C. No private communication with the arbitrator D. No attorneys are needed.

C. The arbitrator will only communicate with the attorneys.

People who are referred to a temp agency to work somewhere may be subjected to: A. In-house hiring B. On-call hiring C. Temp-to-perm hiring D. Payrolling

D. Payrolling is a practice where temporary employees are hired by an agency and then sent to a business to work.

When can FMLA leave be used? A. When a person cares for a former spouse B. To care for an in-law C. To care for a 21-year-old child D. To care for grandchildren

D. People are allowed to take leave when caring for a spouse, parents, children under the age of 18 that one is a legal guardian of, and any conditions of one's self.

The facilitator in a group session: A. Compiles responses B. Analyzes feedback C. Plans new routines D. Figures out the strategies that may work in a design effort

A. A facilitator can establish the process and determine the responses from the people responsible.

A small business that aligns with other small business to establish a combined plan will participate in: A. Health purchasing alliance B. Partially self-funded plan C. Administration plan D. Service-only plan

A. A health purchasing alliance is a situation where small businesses can band together to acquire a complete health service plan that may work for all of the employees in the same work environment.

An identified risk in an enterprise may be called a: A. Key risk indicator B. Analysis fault C. Danger condition D. Barrier to entry

A. A key risk indicator is an issue that will suggest there is a problem that may develop in the workplace.

A company car is an example of a: A. Perk B. Benefit C. Compensation D. Performance reward

A. A perk does not necessarily have to be monetary but is rather a bonus that a person can use while employed.

A transformational leader is intended to be: A. Charismatic B. Stimulating C. Inspirational D. Relaxed

A. A transformational leader is someone who is willing to help people accept certain actions. This is different from transactional leaders who are more stimulating.

The reporting process must entail content for reports being handled: A. Accurately B. Quickly C. To the right people D. A and B

A. Accuracy is critical for all reports

An elite corporate culture can be distinguished by how the company would: A. Attempt to grow fast B. Allow for collaboration C. Use a specific hierarchy D. Consider progressive activities for development or evolution

A. An elite culture will want to develop innovative ideas and grow fast.

What is the greatest concern surrounding an oral contract in employment? A. The content in the contract may be false B. The details are not thorough C. The content may be unofficial D. The wrong person might be conveying the information

A. An oral contract is not an official statement and is without documentation.

What is the goal of the mediation process? A. A mutual agreement B. One side has to clearly win C. The project in question could be deferred D. A new alternative may be the solution

A. Arbitration considers one side as the winner, mediation focuses on providing a compromise where both sides find agreement.

Environmental efforts in the workplace must entail preventing pollution. Part of this may entail: A. Reducing emissions B. Producing transportation limits C. Establishing rules for how people can bring resources to the workplace D. Managing paper usage

A. Emissions have to be controlled in the workplace to comply with the environmental standards in an area.

Joseph wants to receive a specific benefits at retirement. Jim has his employer match his regular contributions for use in retirement. What makes Jim's retirement plan different? A. He uses a contribution plan B. His retirement plan isn't defined C. He knows what benefits he holds D. He is getting the money sooner

A. Jim is using a contribution plan that entails him giving money to his program now with the intention of getting more money in the future.

What makes Medicare different from Medicaid? A. Income considerations B. Age rules C. Limits for use D. All of the above

A. Medicaid is designed for people who have low incomes.

What aspect of your HR work is not likely to be outsourced? A. Resource planning B. Payroll review C. Unemployment insurance D. Workers compensations claims

A. Resource planning is identifying current goals for work and what is needed for attaining results. It would be difficult or impractical for this segment of the work to be outsourced.

Social responsibility pertains to all but one of the following: A. Communication with others B. Human rights C. Environmental controls D. Fair operations

A. Social responsibility should be planned based on ISO 26000 standards. This includes looking at managing human rights, handling environmental concerns, working with fair operation processes, and lawful labor practices.

What should be done when sending a worker on an international assignment? A. Review the support for the employee at the new location B. Provide help with language issues C. Offer publicity D. Provide anything a worker needs before landing in a different location

A. Support should be provided to the people who are going to different countries to eliminate any confusion and uncertainties that they might have.

The Indosphere is an aspect of culture that covers: A. East Asia B. Southern Asia C. China D. Indonesia

A. The Indosphere focuses mainly on India and various parts of East Asia like Sri Lanka and Pakistan.

The Lilly Ledbetter Act is a law for HR groups to follow regarding: A. Fair pay B. Discrimination from sex C. Pregnancy discrimination D. Employee selection rules

A. The Ledbetter Act of 2009 states that people should be paid the same for doing the same job based on experience and not on gender or other demographic points.

Which is the first step to follow in the contract negotiation process? A. Prepare B. Open C. Argue D. Explore

A. The contract discussion should be initiated and prepared so that the two sides can argue over what is needed, and then explore ways to finalize the contract so that both sides agree with the conditions.

Which of the following is one of the four Ps of marketing? A. Product B. Planning C. Persistence D. Penetration

A. The four P's are product, place, promotion, and price. The product in this situation refers to the type of product being offered.

The implementation step in the ADDIE model should include: A. Seeing if the tools in the workplace are ready to use B. Reviewing how prototypes are working C. Planning a pilot session D. The development of the course materials

A. The implementation stage is providing the training and to arrange for the necessary tools for the task. Observation is also necessary.

A risk register is a record of: A. Identified risks B. Insurance costs C. Repair bills in the workplace D. How well computers are working in the office

A. The risk register includes all risks that may develop in the workplace.

A trainer is reviewing how well a training activity was received by the people in the workplace. What form of training analysis is that person using? A. Reaction B. Behavior C. Results D. Learning

A. The trainer is using a reaction plan to determine what is happening based on how people act and what might occur.

What should you do when starting your training program? A. Determine if the training is necessary B. Establish a trial C. Figure out your objectives D. Get support from your higher-ups

A. There is a need to review how a business is working and the progress it is masking.

Gossip is a response to change that may occur and is considered: A. Uncertainty B. Judgements C. Refusal to work D. Hard feelings

A. Uncertainty occurs when people are afraid of what might happen to a business in the future. Gossip can occur when people are unclear about what is happening and this can cause the spread of false information.

What makes it important for you to send a job offer to someone in writing? A. To provide employment details B. DoL requirement C. This is actually a bad idea D. State laws in your area

A. You can use these employment details to let your workers understand what is happening in the workplace.

A business in the United States that engages in near-shoring could move a process to: A. Iceland B. Canada C. Portugal D. China

B. Near-shoring involves moving business functions to a place not far from the current location. In this situation, a business in the United States would move part of its business to Canada or Mexico.

A buyout would be used when terminating a person who: A. Has engaged in illegal activities B. Has time left on one's work contract C. Has unused vacation pay D. None of the above.

B. A buyout is when a person has a contract and the contract is being terminated before the expiry of the contract.

Which of the following is a central tendency measure? A. Ratio B. Mean C. Range D. Frequency

B. A central tendency measure is a review of the probability distribution. This may be interpreted as the center of measurement of other considerations. The mean, median, and mode are all central tendency measures.

A business that is interpreted a floundering has the following concern: A. It is unable to pivot B. It is not aware of the situation C. The entity can disrupt others D. The entity has been disrupted

B. A floundering business can pivot and therefore not be easily disrupted.

Geographic differential pay may be offered when: A. People are expected to work longer in certain parts of the country B. It costs more to access a work site in certain areas C. Taxes are different in one place D. All of the above

B. A geographic differential pay plan works when a person's environment or other travel needs make it harder to do the job.

A leader may be likely to delegate tasks and not engage in many of these tasks on one's own. This could indicate a leader is a: A. Delegator B. Participant C. Seller D. Teller

B. A participant leader is someone who is only observing what is happening. A delegator will relegate tasks but still engage in actions. The sellers and tellers are more active in the process, although the sellers are not going to delegate actions.

Which of the following in the workplace could be interpreted as a "perk?" A. Compensation B. Perquisite C. Benefit D. Incentive

B. A prerequisite is something discretionary in nature. This could be access to a company car or an in-store discount.

A business that is aware of its situation and can pivot is known as a: A. Ponderer B. Survivor C. Loss Leader D. Nimble Entity

B. A survivor may also be interpreted as a disruptor due to the ability of the survivor to pivot and the ability to be aware of what is happening in the current environment.

What makes arbitration and mediation alike? A. The processes are both non-binding B. A third-party helps C. Majority vote makes the decision D. Persuasion is the key to resolving problems

B. A third party is responsible for both situations. While arbitration is binding, mediation is non-binding and requires persuasion.

This disparate action occurs when a person continues to hire people of a certain age or gender for the same type of job: A. Impact B. Treatment C. Discrimination D. Change

B. Disparate treatment occurs when people are hired or not hired based on sex, race, and other factors. This is illegal in accordance with Title VII.

Short-term disability is: A. Federally regulated B. Part of a private plan C. Designed with unpaid leave D. Made without paperwork

B. FMLA is a federal regulation. Short-term disability is covered by a private insurance plan.

A person's general knowledge and skills for work can be interpreted as: A. Return on investment B. Human capital C. Economic functionality D. Stress response

B. Human capital refers to the general skills and knowledge that one has for managing certain tasks.

What works best when establishing a competitive advantage? A. Technology B. Human capital C. Innovative ideas D. Customer quality

B. Human capital refers to the people in the workplace and the innovative ideas or actions they bring to the table. The human capital is necessary to ensure that a business can continue to grow and be more likely to succeed.

What would Maslow consider to be a form of security for workers in an environment? A. Teamwork B. Job Security C. Recognition D. Training

B. Job security provides a sense of continuity of the job for the employee.

Is Medicaid capable of covering long-term care services? A. Yes, in all cases B. Yes, if they are considered necessary C. Yes, but only for a limited time D. No, in all cases

B. Nursing homes and assisting living centers are among the places that can be covered, although Medicaid applies only if there is confirmation that the housing is necessary for a person's life.

Which of these makes the person considered a stakeholder? A. The person is a spouse of someone involved with the company B. The person has some investment in the company C. The personal regularly shops at the store D. The person regularly reads advertisements for the store

B. Stakeholders are people who have an interest in the business in question.

A rolling 12-month period in a benefit in your contract is work for: A. A calendar year B. A 12-month period from the date of an event C. Any 12-month period D. A 12-month period when something begins

B. The FMLA states that the 12-month period beginning the date when a person first uses leave.

Is it lawful for an employer to replace an older worker with a younger worker as a means of reducing the amount of money on the payroll? A. Yes B. No C. Depends on the industry D. Depends on how many people

B. The Fair Labor Standards Act states that an employer should not replace an over-aged worker with a younger one. This is in spite of how younger people under the age of 20 can be paid less.

What can be done first when implementing performance management in the workplace? A. Invite a commitment B. Set expectations C. Link to consequences D. Measure progress

B. The SIMPLE practice states that you must set expectations and then invite a commitment.

What should you review when analyzing the management in your workplace based on its functions? A. What a team does to avoid actions B. How it is capable of handling risks C. How different plans are resolved D. Knowing how people may use software programs of value

B. The capability of the management should be analyzed alongside how particular risks that are influential in the workplace.

What is the time limit for rest and recuperation of the FMLA for military leave? A. 3 days B. 5 days C. 7 days D. 14 days

B. The five-day period is to ensure that people in the military have enough time to get back to their routines after they are finished with certain military actions. This includes ensuring people are not forced back to work.

A halo error in the performance appraisal process is: A. The employee is rated low in all errors B. The employee is rated high in all errors C. A bias influencing many results D. The most recent reports being favored above all else

B. The halo error occurs as one variable that is high-rated causes other variables to be high-rated even if they are not. The horn effect is the opposite - low-rated variables cause other variables to drop in value.

A matrix organization will have how many managers? A. 1 B. 2 C. 3 D. 4

B. The two managers in the matrix format are the product manager and the functional manager. These two parties are responsible for identifying many functions in the workplace.

What makes outsourcing different from off-shoring? A. Outsourcing is about transferring work sources outside the country B. Outsourcing entails moving work to groups outside one's payroll C. Off-shoring entails moving part of a business to an external company in a nearby country D. A and B

B. This is outsourcing, a practice where the other entity helping is outside one's payroll.

What should you do according to the law when a record has expired? A. Save it in a secure file B. Destroy it C. Give it to the person that the record is for D. Add to a different record for the same person

B. You must shred the documents that you have after their periods of usefulness have expired. This is due to the content being outdated and also sensitive.

Some alternatives should be prepared when a strategy is developed for promoting HR actions. How many alternative options should be included at least? A. 3 B. 4 C. 5 D. 6

B. You need at least four alternative options with different cost, schedule, and risks involved with each one.

You can review resumes to see if a person meets the necessary requirements for a job. Is this an employment decision? A. Yes B. No C. Further testing is needed D. Works better when determining salary

B. You will need to look at various standards surrounding how well people might work and what needs to be done when reviewing them.

Social Security can be provided to American workers as: A. Compensation B. Prerequisite C. Benefit D. Incentive

C. A benefit is something that is special compensation for certain actions. This includes non-wage compensation.

What should be included in an employee's separation file? A. Reports on severance B. The rationale for removing someone C. Exit interview form D. Details on what one earned

C. An exit interview form includes details on the things a person might say about the company and the work that has been done while employed.

What can be done for a vacation leave program to make it more valuable? A. Produce leave dates B. Add vacation time C. Reduce the advance notice requirement D. Assign leave based on different parameters

C. By reducing the amount of advance notice a person needs, it is easier for an employee to reserve a time for being off work.

Diversity and inclusion need to be considered for: A. People of color B. Large companies C. All organizations D. People who have complaints that need to be resolved

C. Diversity and inclusion ensure that all people in the workplace have a voice regardless of background.

Which is not one of the barriers listed in the Glass Ceiling Act of 1991? A. Governmental B. Internal C. Economic D. Social

C. Economic is not a listed barrier. The other three are considered to be barriers that make it harder for women to attain major positions in their work environments.

Fair use rules can be reviewed based on: A. Factor B. Value C. Purpose D. Level of exposure

C. Fair use is reviewing content based on nature, amount, purpose, and effect.

Is the federal or state minimum wage applicable to the workplace? A. Federal wage B. State wage C. Whatever is larger D. Whatever is smaller

C. In accordance with FLSA standards, the higher wage is appropriate regardless of what the wage is at a federal or state level.

What is not included in the ADDIE model? A. Design B. Implement C. Direct D. Analysis

C. The ADDIE model uses the steps: Analysis, Design, Develop, Implement, and Evaluate and not Direct.

Can a fee for service or FFS plan be interpreted as a health care plan? A. Yes, in all situations B. This varies based on what the FFS covers C. No, in all situations D. No, it is not offered by a worker.

C. The FFS plan is for many minor services and not for significant processes.

The MBO process entails all but which one of these steps? A. Monitor performance B. Reward the performer C. Review competitors D. Set goals

C. The MBO cycle is setting objectives, setting specific objectives for employees, monitoring the performance, evaluating that said performance, and rewarding those who perform well.

Which of the following is not part of a SWOT analysis in business? A. Strengths of the organization and operations B. Outside threats to the business C. Workers Compensation D. Opportunities for development

C. The SWOT analysis is used by an organization to identify strengths, weaknesses, opportunities, and threats related to business competition. Workers Compensation is not part of the analysis.

An employee affinity will include: A. Rules for hiring more people in one group B. Enticing other employees to form unique groups for defense purposes C. To review changes to diversity programs as they are needed D. To figure out what languages are to be spoken in the workplace

C. The changes involved in a diversity project may be based on religion, culture, ideology, and experience among other factors.

An employee handbook may be provided to workers when they start working for you. The handbook helps to: A. Establish expectations B. Provide legal details on the employment C. Works to keep the employer from being liable for certain problems D. Prepare a philosophy for work

C. The handbook is designed to let employees know what they can and cannot do in the workplace. The employer has to produce clear instructions in the handbook to ensure that employees do not break any rules or possibly risk legal actions due to wrongdoings.

What defines a person-based pay system? A. Pay based on performance B. Pay from seniority C. Pay for how well a person can work based on competency D. Pay through a salary structure

C. The structure focuses on how competent a worker is and how that person might advance.

What can make it difficult to promote a rewards package in the workplace? A. High turnover B. Struggles to get new talent C. Attempting to be visible in a new field of endeavor D. High sales

C. There may be struggles for a business as it aims to expand into a new field. A reward package may take some time to develop as the business enters a new field of work.

Roger Green states that disruption is not an event, but is a process that: A. Can be avoided B. Is a certainty C. Should be managed D. Is impossible to recover from

C. This statement is one of Green's Laws of Disruption. A process has to be managed if a business is to survive complications or other disruptions.

Which of the following things cannot be said about unemployment benefits? A. Available to those on furlough B. Paid for up to 26 weeks unless there are high unemployment rates C. People who are fired for poor performance can get benefits D. Benefits are taxed on a federal level

C. Unemployment benefits are for those who have been fired for reasons that are outside of their control. A person who was fired for poor performance would be ineligible for such benefits.

Can you use the FMLA leave consecutively or intermittently? A. Consecutively B. Intermittently C. Both D. Your manager will make the decision

C. You can use the 12 weeks f leave in the FMLA consecutively or intermittently.

An employment contract should review: A. Performance requirements B. Length of the agreement C. Job description D. All of the above

D. A contract is provided for a person to sign before starting a position. The contract will either be for the duration the person is employed or can be for a specific length of time.

You can design a pay structure for the workplace based on: A. Job evaluation B. Market rates C. How often work is done D. A and B

D. A pay structure should be planned based on how well the job is handled. A review of the market rates can also help identify how well people are being paid by similar businesses.

What makes a public domain rule different from fair use? A. Public domain works are cheaper B. Public domain works can be owned privately C. Critical reasoning is vital for identifying certain terms D. Public domains are available to the public

D. A public domain is something that is available for all and does not involve private ownership. The work is available for public use, although the rules may vary based on the country where you are operating.

Which pay structure is based on a few broad salary ranges that will encourage an employee to develop skills while still keeping a promotion from being likely? A. Hays structure B. Pay classification C. Flex pay D. Broadbanding

D. Broadbanding occurs when many pay grades are taken and combined to produce fewer grades with a wider variety of payments. This helps people to develop their careers in certain positions without considering promotions later on.

The FLSA requires a business to record all but one of the following: A. Hourly pay rate B. When one is paid C. Pay period covered D. All are included

D. Each of these points may be covered in FLSA standard alongside the total wages paid in a period or when a work week starts.

Who would not be eligible for employment at will policy? A. Supervisor B. Veteran C. Disabled employee D. Bargaining unit worker

D. Employment at will states that an employer can fire employees for reasons beyond their control. This is providing the reasoning is legal. No legal liabilities are to be imposed, although this may change when dealing with unionized workers.

Skinner states that extinction occurs when this happens to an event: A. Surprise B. A desire to do something C. Not feeling any fear D. No response

D. Extinction develops when the negative behaviors that one engages in causes a person to stop responding in some way.

All of these are negative habits determined by Marshall Goldsmith's analysis of how a business operates except: A. Passing judgment B. Playing favorites C. Making excuses D. Creative alternative mindsets

D. Goldsmith states that a business needs to review fair practices and identify any possible faults that might develop. Part of this includes looking at how each person in the workplace is supported.

What will influence your ability to interact well with a different culture? A. Flexibility B. Openness C. Social dexterity D. All of the above

D. Interactions with other countries require people to be open and accepting of ideas and being aware of the differences in certain cultures.

Which of the following is not an international risk surrounding organizational efforts? A. Customs B. Laws C. Languages D. Production Values

D. International risks include concerns surrounding laws, customs, and language.

OSHA states that the work environment cannot be louder than this number of decibels or the conditions may be hazardous: A. 70 B. 75 C. 80 D. 85

D. OSHA states that a work environment is dangerous if the volume is regularly over 85 decibels. This is especially for environments where the volume is at 85 dB or greater on average during a typical eight-hour working day.

The Drug-Free Workplace Act states that an HR firm needs to provide the following to employees: A. Details on counseling or rehabilitation programs B. Penalties for drug violations C. Details on the dangers of certain drugs D. All of the above

D. People in the workplace have to be fully aware of the risks involved with drugs. The DFWA requires an HR firm to inform people about the dangers of drugs and what can happen when regarding their jobs if they are actively using drugs.

Which is an example of primary research? A. Trend review B. Academic journal C. Publish book D. Interviews you conduct

D. Primary research is work that you conduct on your own. Directly talking with others in interviews is an example of this.

What medical records can you keep about an employee? A. Diagnostic records B. Drug test records C. Lab test results D. All of the above

D. Records are critical for identifying different medical needs that a worker might have. These records can identify any tests that an employee failed.

The integration process for running different social responsibility standards in the workplace may include rules surrounding: A. Cost-effective measures B. Etiquette rules C. Complex procedures D. Normal and acceptable behaviors

D. Social responsibility includes ensuring that proper standards of behavior followed in the workplace.

The most unique part of the Delphi method for creating answers is: A. You can get new employees to work with this B. They key entails asking as many new questions in the effort as possible C. This can work with as many or as few people as you wish D. It is a group of experts hired to find answers

D. The Delphi method identifies a problem that must be resolved. The experts in the workplace will help you find an appropriate solution to the issue.

A structural change is: A. A slight procedural alteration B. A new manager coming in C. Certain jobs being removed D. A change in the hierarchy in the workplace

D. The hierarchy may change based on the types of positions that are included, not necessarily based on the specific people who are responsible for handling those positions.

What does an employment brand entail? A. Recruitment slogan B. Serial number C. Product name D. Perception of working

D. The perception or working at a place has to be positive for people to want to work there.

What would you do when instigating a performance management system in your work environment? A. To manage a person's development B. To figure out what contributions a person is making to a work environment C. To see how effective the employees in the workplace are D. To review how well the goals in the workplace are being determined or aligned.

D. The performance management systems is a review of how well employees and others in the workplace can work to particular standards set by management.

What can be done when aiming to resolve risks based on an enterprise risk management process? A. Produce an action plan B. Find ways to eliminate redundancy C. Review how you can avoid risks D. All of the above

D. The risk alleviation process should include consideration of how you will manage a plan for handling risks while also noting how those risks can be prevented. You can reduce the redundancy in the workplace as well to keep errors and other issues from developing depending on the situation.

What should be done after you train your employees on how they are to handle risks in the workplace? A. Select the largest concerns of value B. Review plans for evolving and changing the work C. Create a framework for the operation D. Assign ownership to certain concerns

D. You can assign ownership of key risk indicators to certain people in the workplace and then plan reviews based on how those people are capable of handling them.

The new pay structure in your workplace may be implemented based on: A. Roles B. Levels of experience C. How well a person tests D. All of the above

D. You can pay people according to what they are doing and the value of the role in the workplace. A person's job experience in a job is also a consideration of pay rate.