Small Group ch 4-8

Since Brendan is new to the team, his primary goal is to get his teammates to approve of him and build a rapport with them. During a team meeting, Brendan did not agree with a decision made by the rest of the members. However, to serve his purpose, he did not voice his opinion and agreed with his teammates' decision. Which conflict-management style did Brendan employ?

Accommodation

The conflict management approach that is used to make conflict go away by giving into the wishes of others is called

Accommodation

____ listeners are skeptical in nature and want others to get to the point so that they can figure out what to do with the information.

Action-oriented

While waiting for the results of his blood test, Adam couldn't stop shaking his leg. The doctor told Adam to relax and said it would be fine. Which nonverbal behavior that he display did the doctor read?

Adapter

Irfan's team has members from all over the world. Due to the cultural differences, there are regular conflicts among the members. What can an individual do to manage these types of conflicts?

Adopt more relationship-based messages

What is a meticulously prepared list of the issues, topics and questions that a group needs to discuss?

Agenda

While presenting his report, Jeremy kept exhaling loudly through his mouth. Emily noticed this and asked him if he was frustrated about not being provided the projector for his presentation. Jeremy confirmed that this was why. Which skill of interpreting nonverbal communication did Emily display?

Perception checking

If a person is sitting at a distance of 2 feet from another individual for a discussion, then which zone of this individual is that person sitting in?

Personal

Nonverbal messages, communicated with animated facial expressions and gestures to emphasize points, for example, are part of one's

Persuasion skills

Questions of _____ necessitate modifications of procedure

Policy

Which of the following is an ability that can get other members of the group to conform to the wishes of a fellow group member

Power

Shane used to provide lengthy and monotonous details about his surgeries at the weekly meetings with his department members. Due to this, as soon as he started his report, the head of his department would begin looking at her phone. What listening barrier was the head of his department facing?

Prejudging

Which type of conflict occurs when there is no clear argument about how the task should be accomplished?

Process

Active listening is one of the best ways to avoid which type of conflict?

Pseudo

Martha is from the US and Zheng is from China. Due to lack of understanding, they end up arguing only to realize they share the same opinions. What type of conflict is this?

Pseudo

Which type of group-discussion question elicits a yes or no response?

Question of Fact

Which type of group-discussion questions can help groups decide what plan of action can assist them in solving a problem or reaching a decision?

Question of policy

A speaker's pitch and volume can help people infer the speaker's feelings about them. There are _____, one of the categories of nonverbal communication, that a listener can look for.

Vocal cues

Whenever the team met to discuss effective ways to solve their problems, Nora always argues to prove her position, neglecting the meeting's objective. Which defensive climate illustrates Nora's action?

Certainty

When is a goal provided to a team rather than it being decided by the team itself?

Charge

The ___ of a group is directly proportional to the manner in which a group caters to its members' needs. This also contributes to a sense of belongingness among members

Cohesiveness

The interaction of a number of variables such as group composition, individual benefits derived from the group, task effectiveness, context, and communication results in group _____.

Cohesiveness

In one group meeting, Eric violated an agreed-on acceptable behavior, which was explicitly conveyed to the entire group. Which factor of a group is violated by Eric?

Ground rule

What specifies the obligated or preferred behavior in a group

Ground rules

Which maintenance role best explains a member who maintains an account of the group's practices?

Group Observer

Due to time constraints, every team member hurriedly agreed with Anand's suggestion without giving it much thought. However, it turned out to be the wrong decision. What technique should the team have used to avoid the failure? How would it have helped?

Groupthink

Since Carrie had just broken off her relationship with her long-time boyfriend, she was in an emotionally fragile state. Her best friend tried to console her by bringing over ice cream and videos. Which type of response is best described by this scenario?

Supportive response

Listeners who are _____-oriented are empathetic and listen to other people's emotions and feelings with ease.

People

Whenever Angel feels that things are not going her way, even after logical and rational approaches, she tries to talk sweetly to her manager to be more equitable. This behavior is an example of

Seduction

Which theory helps you to shape your communication and relationship with others?

Self-concept

In ___ conflict, the issues are clear and each party understands the problem

Simple

The increase of which variable directly results in a decrease in the opportunity for interaction among the group members?

Size

Every time the group members met to discuss their responsibilities, Eric validated the suggestions of other members and agreed with them. Which type of response is the statement illustrating?

Supportive response

What influences people's perceptions of right and wrong

Values

When bother logical and emotional appeals don't work, we often try to threaten the other person. This behavior is called

Verbal aggression

What can be most useful when presented in combination with facts or statistics?

Opinions

The method of constructing an argument to reach a rational outcome is called

Reasoning

Sandy doesn't like to deal with conflicts. So she always tries to ignore disagreements. Which conflict-management style is this?

Avoidance

While everyone was praising Nancy for her innovative plan that helped protect the forests from wildfires, Nelson was trying to convince the group that it was actually his plan in the first place. What individual role was Nelson demonstrating?

Agressor

If a person says, based on the life of Bill Gates, "All college dropouts become millionaires," then which word barrier is that person facing?

Allness

Melissa asked the mechanic to fix her car on a priority basis because she needed it in 2 hours. The mechanic started working on her car after he finished one he was working on and before any other car. It took more than four hours for her car to be fixed, however, which left her mad. Which word barrier was responsible for the miscommunication in this conversation?

Bypassing

Sara was giving a presentation about the devastating effects of climate change. After the presentation was over, Pat, in the audience, asked Sara to give a brief summary about the important points discussed during the presentation. Patrick also summarized what he comprehended, and asked Sara whether his understanding of the presentation was accurate. Pat's actions are typical of which type of response

Clarifying

Instead of grudgingly accepting an outcome and holding repressed feelings of sacrifice or loss, it is important that group members take as much time as necessary to find a solution that satisfies every member. Which conflict management style is this?

Collaboration

What describes who talks to whom in a group and the pattern of conversation?

Communication network

Which style of conflict management can be considered akin to an arm-wrestling match

Competition

Which style of conflict management attempts to find a solution that meets the needs of all concerned?

Compromise

Despite the fact that it can be useful during group discussions, it hinders the decision-making abilities of the group, thus reducing the group's effectiveness and output. What is being referred to here?

Conflict

Listeners with which listening style are likely to reject a message if it does not include enough supporting evidence and specific details?

Content-oriented

Nelson, a business executive from Carson City Nevada, was sent to Mardrid for a conference. The meeting started with the representatives from Madrid inquiring about each other's family. Not only did Nelson feel that this was inappropriate, but he also felt it was taking away from the main purpose of the meeting. Which term best describes the situation, and why did Nelson hold back from the conversation?

Cultural difference; bc while Hispanic culture has a casual way of discussing personal matters, North American culture views it as too personal to discuss publically.

Everything that we learn that influences our way of relating with each other and with the world is called

Culture

Which is the "I" language that leads to more trust and cohesiveness in groups?

Description

Each time the members met to discuss the group's objective, Devin tried to influence others by cleverly redirecting the discussion to a conclusion that he preferred. What does Devin need to do if the team wants to perform well, and why?

Devin needs to develop some problem orientation, so that others perceive him as a person who genuinely strives for a solution that will benefit all the concerned members

Everybody in the team had a variety of ideas about how to approach the project. This resulted in a conflict. What was the cause of the conflict?

Differences in procedural expectation

When individuals become defensive about their position because they think they are being personally attacked, it causes

Ego conflict

If during a discussion among members of a small group, someone continually maintains that a particular issue can only be resolved by implementing one method, even though her fellow members suggest several solutions, then that group member is guilty of using which type of fallacy?

Either/or

The diving instructor asked Denise to tap her head twice when under water if she was finding it tough to breathe thru the diving gear. Which nonverbal behavior was the instructor asking Denise to use, and why?

Emblem

Which nonverbal cures often take the place of spoken words, letters, or numbers?

Emblems

Karen, the lacrosse team's coach, always questioned her teammates about their personal lives and took a genuine interest in their day-to-day activities. Furthermore, she showed emotional involvement toward the goals of the team and completely supported them. Which type of behavior did Karen display?

Empathy

Which role defines an individual whose actions in the group are motivational for the members to attain a greater productivity

Energizer

Which is the "you" language that provokes defensiveness among group members?

Evaluation

Consider a situation in which a group member, who specializes in their current topic of discussion received admiration from others for presenting a new perspective. Which power is attributed to the group member?

Expert power

7 colleagues were chatting about how the NY Yankees played in the previous season. During the discussion Alex asked which Yankee players had the highest figures in each scoring category. The others responded by comparing the last season statistics. The question raised by Alex is a question of

Fact

In statements of inference, people can speculate about and interpret what they think occurred. This leads to

Fact-interference confusion

To overcome word barriers, people must understand that words are subjective. What helps in checking that what people understand from others is really what those others intended?

Feedback

During a team meeting, Ashley tried to emphasize the issues that most members had similar views to. Furthermore, she actively tried to avoid any point of discussion that could have led to disagreements among members. Ashley attempted to find a common ground where the goals of each member overlapped. Which principle of conflict management is illustrated in this scenario?

Focus on shared interests

While all the group members were discussing an issue and innovative ways to resolve it, Jeff who did not contribute to the discussion, agreed to the ideas without analyzing the advantages or disadvantages. Which informal role was Jeff playing?

Follower

After being a victim of pickpocket gang in Istanbul 5 years ago, Alastair has ben dissuading other tourists from traveling to Turkey by simply implying that it is a "country of thieves"

Hasty generalization

The process of arriving at a conclusion on the basis of very sparse evidence or evidence that is not relevant is called making a

Hasty generalization

Which type of individual role does a person who tries to evoke sympathetic response from others play in the group?

Help seeker

Walter, a leading chess player, has been given an honorary award for his excellence. Therefore, he was baffled when the employees of a construction company did not take his suggestions to alter the draft for one of their plans. Which reason best defines the shift in his status?

His cultural difference

Consider a situation in which Lars presented his views and opinions more than anyone else in the group. Moreover, all the other group members focused their attention on him, concentrating their views around his opinions and proposals. What could have been the reason for that?

His high status in the group

Which principle states that people are attracted toward things or people that they life, prefer, and evaluate highly?

Immediacy

Sagan usually responds in an overly intellectualized manner; very rarely does he address the other people by their names, and instead he refers to them as "you" or "one". Furthermore, his replies are generally trite and include many euphemisms. In this scenario, Sagan responds in an ____ manner

Impervious

An ____ response is one that is filled with sentences containing much retracing or rephrasing or interjections.

Incoherent

In a group situation, certain members have trouble articulating what they mean, making it difficult for other members to grasp their meaning. They also express their views in a disjointed manner. The tendency displayed by the members is an example of which response?

Incoherent response

If a person screams, "I already told you that I liked your new experimental recipe at dinner!" in an ominous manner, than that person's response can be categorized as

Incongruous

During discussion where several group members were chatting about their new project. Steve asked everyone to state their individual opinions. He also proceeded to ask for other information pertaining to the specifics of the project, which ultimately helped the group decide which direction to take. Which task role best describes Steve's action?

Information seeker

Melissa was contemplating resigning from her company, but she had not yet made it public. She decided to tell her only friend at work. Since she wanted to keep it secret, she whispered it in his ear. What zone of Alex's was Melissa in?

Intimate

If an individual treats the prevailing interaction with disdain and starts a new line of communication or reverts to his/her previous issue, then that person is responding in an ____ manner

Irrelevant

In a group meeting, while Marc was giving and expert view on how to approach a new project, Louise gave a suggestion which the other members felt was not associated with the group's goal. In this situation, what would Louise's response be called, and why?

Irrelevant response; since Louise's suggestion was unrelated to the group's goal

A group member tried to influence the decisions of the group because he had been appointed to a leadership position and was responsible for the actions taken by the members. The above statement refers to which power base?

Legitimate power

Arthur was chosen by his department to represent them during negotiations with management about the new long work hours that have been imposed on everyone. During negotiations, however, Arthur decided to support management's decision to have employees work overtime, and subsequently, he forced the employees to agree to this verdict. In a follow-up meeting, the team removed Arthur from the position. Which power was given to him by the employees, and why was he removed from the position?

Legitimate power; because he was using coercive power over the employees.

Group members ignored Rose's comments, as they perceived that the information she provided was irrelevant. She also had a tendency to complain about her responsibilities and usually did not abide by the norms of the group. Which term best describes Rose in the scenario

Low status

Which role assists in the smooth and effective functioning of a group?

Maintenance

Taylor always maintains a certain distance from the rest of her department. She remains aloof from the group and does not bother to emotionally involve herself with other people's concern. Furthermore, she does not show any interest in the group goals and tasks. Which type of behavior best exemplifies Taylor's actions?

Neutrality

While assessing information from a particular website, one should bear in mind the interests and philosophical or political prejudices of the establishment or person in charge of that site. Which criterion regarding such kind of information are they considering?

Objectivity

A group of 4 students was discussing the Great Recession of 2008 and its after effects across the world. During the conversation, one asked, "if the Great Recession progresses to the stage of the Great Depression of 1929, does the American govt have the necessary tools to be able to cope with it effectively?" Which type of question did Courtney raise?

Question of prediction

When a group member starts bragging while other members are discussing the objectives of the group, which individual role does that person assume

Recognition Seeker

During a meeting, Will was merely taking down the ideas and suggestions discussed by the members. None of the members asked for his opinion, nor did he raise any clarifications for the views given by the group. What task role was Will playing in the group?

Recorder

In small-group discussions, what nonverbal cues d people rely on to know when they should talk and when they should listen?

Regulators

When a speaker is interrupted by another person and the speaker gives that person a long hard stare, it generally means that the person should not have interrupted the speaker. In this particular scenario, what function is the eye contact serving?

Regulatory

Andres was showing signs of impatience while Chad was talking about the current economic trends. She wanted him to finish soon so that she could take her turn at the podium and talk about her latest paper in which she had predicted an imminent economic collapse. What listening barrier was Andrea facing?

Rehearsing

If a person communicated while showing enthusiasm and high energy, he or she is more likely to engage others in a conversation that someone who is dull and lackluster. The reason for this is that person's

Responsiveness

Which types of activities create disharmony and conflict among group members, especially those who do follow through on tasks and assignments

Social loafing

If a group member reacts immediately to the suggestions of others, with no concealed intentions, it is an example of

Spontaneity

The ____ of an individual in a group is determined by factors such as who is better, brighter, etc.

Status

When a small group gathered to discuss their monthly objective, one member withheld essential info that could have helped. In addition, this person acted strangely by getting angry when other members supported an objective. This scenario explains which defensive behavior?

Strategy

____ places the self before the group, and does not lead to the most effective solutions to group problems.

Strategy

During a group conversation, an individual accepts a fellow member's point of view, replies in a seemingly direct manner to the speaker, but then proceeds to talk about a completely separate topic. In this way, the person digresses from the issue at hand. Which type of response is this?

Tangential

Which response is considered the most disconfirming in a group meeting?

Tangential response

During the 5 minute break, most of the team members got up to get a cup of coffee. Before leaving the room, Justin left his notebook on his chair so that nobody would sit there if he was not back in time. What nonverbal behavior was he displaying?

Territoriality

The entire time her children were telling Monica about their day at school, she was encouraging them to finish their stories quickly. It was a school night, and she wanted them to get on to their homework quickly as they were already running late for bed. In this scenario, what kind of a listener is Monica, and why?

Time-oriented