Socrative MGT exam 2

A value chain is a series of functional activities that convert inputs into finished goods or services that customers value.

true

A company creates a document in which it identifies internal and external conditions that affect planning. This is known as a...

SWOT analysis

To achieve _______, managers must find a way to lower costs and/or increase differentiation.

a competitive advantage

According to McClelland, an employee with a strong desire to perform tasks well and meet personal standards for excellence has the need for...

achievement

The first step in planning for an organization is...

determining the organization's missions and goals

As a manager, Marcus is very conscious of how his subordinates feel about whether their work outcomes are as expected relative to the effort and contributions they put in. This is an example of _______ theory.

equity

_______ explains why employees are highly motivated if they believe that working hard will lead to high performance and ultimately desired outcomes.

expectancy theory

A computer operating system software manufacturer invests its profits to create newer versions of its operating system software to best leverage the ongoing advances in computer hardware. The company is following a diversification strategy.

false

A mission statement is the set of decisions that managers make to assist the organization in attaining its goals.

false

A primary feature of a matrix organizational structure is that it creates rigid, simplified reporting relationships among teams and functions.

false - The result of a matrix structure is a complex network of reporting relationships among product teams and functions that makes the matrix structure very flexible.

Researchers have determined that stable, mechanistic organizational structures are always the most effective.

false - There is no one best way to design an organization. Design reflects each organization's specific situation, and, in some cases, a flexible, organic structure might be most effective.

Patrick is passionate about fitness and loves his job as a personal trainer. Patrick is extrinsically motivated.

false - This would be intrinsically motivated behavior. It is behavior that is performed for its own sake; the source of motivation is actually performing the behavior, and motivation comes from doing the work itself.

A company's product is very complex, and there is value in having employees develop deep expertise in each aspect of the production process. Which organizational structure would foster deep, specialized knowledge?

functional

A _______ strategy is a plan of action to improve the ability of a department to perform its task-specific activities in ways that add value to an organization's goods and services.

functional-level

Freelance Services Co. has offices in different locations around the country. Each office is self-contained and caters to the needs of the specific region in which it is located. This is an example of a _______ structure.

geographic

According to the five forces model, _______ levels of competition for customers translate to _______ levels of profit in the industry.

greater; lower

A brand of cereal attracts customers by offering the lowest prices among other brands of cereals. The company is using a ___________ strategy.

low-cost

According to Herzberg's theory, _______ needs refer to the nature of the work itself and how challenging it is.

motivator

_______ refers to the formal system of task and job reporting relationships that determine(s) how employees use resources to achieve organizational goals.

organizational structure

An appliance manufacturer's products are in high demand despite their premium pricing due to the products' reliability and lower maintenance costs. The manufacturer has achieved a competitive advantage through...

superior quality

A company that continually improves management of its value chain in order to supply products with the combination of quality, cost, and features desired in the market is demonstrating which source of competitive advantage?

superior responsiveness to customers

The more complicated the technology that an organization uses,

the greater the need for a flexible structure

What would motivate managers to design an organization using a product structure?

to have managers develop their skills and build expertise in each specific product area

ACME is known for offering exclusive features that are not available by its competitors and charging a higher price for its appliances. ACME is following a differentiation strategy.

true