Southwest Airlines Public Announcements 2019

Flight Attendant Trainee Introduction

"Additionally, we are pleased to have __________ joining us as he/she completes his/her Flight Attendant Training qualification requirements."

Fasten Seat Belt Sign Off

"Although the FASTEN SEAT BELT sign has been turned off, please keep your seatbelt visible and fastened while seated and please be careful when opening any overhead bin. Thank you."

Arm and Cross Check Doors for Pushback

"Flight Attendants, arm and cross check doors for pushback. Ladies and gentlemen, please ensure the cellular functions of small portable electronic devices are turned off. They may be used in airplane mode only."

Disarm and Cross Check Doors for Arrival

"Flight Attendants, disarm and cross check doors for arrival."

Connecting Gates

"For those of you who are connecting to another Southwest Flight in ________(Arrival city) we have the following connecting gate information: (Flight Attendant reads from F/A Connects report: flight number, all connecting cities, and connecting gate associated with that flight number). Please check the departure monitors in the concourse to confirm your gate assignment."

Summer Procedures

"In order to maintain cooler cabin temperatures while at the gate, please close your window shades and open the three air vents above your seat."

Final Descent

"Ladies and gentlemen, as we make our final descent into ______________, please stow laptop computers and similarly sized electronic devices. Small portable electronic devices may continue to be used in airplane mode but must be secured for the remainder of the flight. Please ensure all carryon items are completely under the seat in front of you or in an overhead bin, leaving the area around your feet clear. Please raise your seatback and tray table to the full-upright and locked position, and fasten your seatbelt. We will come by one last time to pick up cups, cans, newspapers, and any other trash. Thank you." Dual Door Deplaning "For your convenience, we will be deplaning from the front and back of the aircraft in __________ today."

Through Flight

"Ladies and gentlemen, if you are continuing with us to ______________, please remain seated. _______ is coming from the back to count you. Once we have an accurate count, you are free to use the lavatories and stretch your legs."

Recycling

"Ladies and gentlemen, in a few moments we will come by to collect any items you would like to throw away. Southwest recycles, so if you have any newspapers, plastic bottles, or magazines, please keep those separate, and we'll be happy to recycle them for you. Thank you for helping Southwest stay green."

Fasten Seat Belt Sign On

"Ladies and gentlemen, the FASTEN SEAT BELT sign has been turned on. Please be in your seat with your seatbelt visible and fastened. Thank you." Note: Ensure the PA is made if not made by the Pilots.

Fasten Seat Belt Sign Reminder

"Ladies and gentlemen, the FASTEN SEAT BELT sign is still on. Please return to your seat and keep your seatbelt visible and fastened. Thank you."

Opportunity to Deplane During an Extended Delay

"Ladies and gentlemen, the door is open and you are permitted to step off the aircraft. If you decide to leave the aircraft, please be sure to notify and follow the instructions of the station Employees. This will help ensure you are accommodated as quickly as possible."

Full Overhead Bins

"Ladies and gentlemen, the overhead bins in the back of the aircraft are full. If you have an item that won't fit under a seat, place it in the first available overhead bin. Thank you."

Full Flight

"Ladies and gentlemen, this will be a full flight. We'd LUV to get you to your destination on time, so please do us a big favor and take the first available seat. If you have two carryon items, place one completely under the seat in front of you and the other in the overhead bin. Thank you."

Portable Electronic Devices Allowed

"Ladies and gentlemen, use of all portable electronic devices is now permitted in airplane mode with cellular functions turned off."

No Tail Stand

"Ladies and gentlemen, we have been advised we will deplane from the back of the aircraft first. If you are seated in Rows 25 through 30, when we arrive at the gate, please gather your belongings and deplane through the forward door. If you are seated in Rows 1 through 24, please remain seated and keep the center aisle clear. We apologize for any inconvenience and thank you for your patience. (After the last six rows have deplaned, make the following announcement:) Ladies and gentlemen, thank you for your patience. We will deplane all Passengers through the forward door at this time."

Cleared for Departure

"Ladies and gentlemen, we have been cleared for departure."

Arrival

"On behalf of this Flight Crew and Southwest Airlines, welcome to __________. Please remain seated with your seatbelt fastened, seatback and tray table in their full-upright and locked position, and all carryon items completely under the seat in front of you. When the Captain turns off the FASTEN SEAT BELT sign, please be careful when opening the overhead bins. Items may have shifted during flight and could fall out. You may now use the cellular function of your small portable electronic devices, but please remain seated and leave your carryons stowed. Please be advised the aircraft doors will be open during ground servicing. For your safety, please ensure that you, and any children you are supervising remain clear of the front and back doors. If you are connecting here to another Southwest flight, please check the TV monitors in the terminal for your flight and gate number. Next time you're traveling, visit Southwest.com to get great low fares on flights, car rentals, hotels, and vacation packages. We certainly have enjoyed sharing part of our day with you. We know you have a choice when you fly, and we thank you for choosing Southwest Airlines." Note: If airstairs are used, include the following: We will be deplaning by airstairs. Please hold the handrail and use caution as you deplane. Thank you. Dual Door Deplaning Note: Ensure all information below is conveyed; however, it does not have to be read verbatim. ● We will be deplaning from the front and back of the aircraft. ● Deplaning from the back will require walking down airstairs and may require walking up stairs to the gate area. ● Passengers should deplane using the forward exit if they: - Are using a wheelchair or need assistance. - Are recovering gate-checked items. - May have difficulty handling carryon luggage.

Military Human Remains

"Please remain seated and allow the escort seated in the front of the cabin to deplane first so that he/she may carry out his/her required duties plane-side. Thank you for your understanding."

Inter-Island Hawaii Service PA Only

"Shortly after takeoff, we will serve complimentary juice cups and water."

Domestic Service PA (Excluding Inter-Island Hawaii)

"Shortly after takeoff, we will serve complimentary soft drinks, juice, and coffee. Alcoholic beverages may be purchased with a credit card. We also accept valid coupons for alcoholic beverages. Please refer to the menu in the seatback pocket for selections and prices."

Wi-Fi Equipped Aircraft

"This aircraft is WiFi equipped, which allows you access to the Internet and free, live TV. Information describing the connection procedure is located in Southwest: The Magazine and the Entertainment Guide. Please comply with Flight Attendant instructions regarding the appropriate times you will be able to operate your electronic devices. This system is designed for data communication only. Internet phone calls are prohibited."

Reading Lights

"We will dim the cabin lights for departure. If you need a reading light, press the button above you with the figure of a light bulb on it. Note: Announcement made when conditions warrant."

Opening

"We'd like to welcome our Rapid Rewards Members and all our Customers aboard Southwest Airlines Flight # _______, service to ______________. The Flight Attendants serving you today are_______, _______, _______, and my name is_______. I'll be serving you up front. Small portable electronic devices, including cell phones, tablets, e-Readers, electronic games, and MP3 players may be used in airplane mode for all phases of flight. Cellular functions must be turned off once the forward-entry door is closed. Please refer to Southwest: The Magazine for more information regarding the use of portable electronic devices onboard. If you are in an emergency-exit seat, please review the exit-seat requirements and operating instructions for the 737-700/-800/MAX8 on the Safety Information Card in the seatback pocket nearest you. If you do not meet all of the selection criteria on the card, are unable to perform the functions, or believe that performing those functions may cause you harm, please let us know right now so we can reseat you. So that we may push back from the gate, please fasten your seatbelt, raise your seatback and tray table to the full-upright and locked position, and make sure carryon items are completely under the seat in front of you or in an overhead bin, leaving the area around your feet clear. Laptop computers and portable electronic devices of similar size must also be stowed at this time. If you wish to use them after takeoff, please stow them under the seat in front of you. Thank you for choosing Southwest Airlines. Welcome aboard."

Required Forms Distribution Public Announcement: Flights from the Mainland to Hawaii

(Announcement should be made on all flights to the non-contiguous U.S. that require regulatory forms, after the initial service.) "In just a few moments we will be distributing forms required for entry into ___________. The forms should be completed in blue or black ink. A State of Hawai'i Department of Agriculture Plants and Animal Declaration Form must be completed one per family or individual traveler. As a reminder, this is Southwest Airlines Flight # ____ and today's date is ______. Please complete all forms prior to landing and prepare to have them collected by the Flight Attendants. We will be in the cabin to answer any questions you might have."

All Passengers Onboard

:All Passengers are now onboard. Please brief Passengers at overwing window exit and secure cabin."

Service

Domestic Service PA (Excluding Inter-Island Hawaii) "Ladies and gentlemen, in a few moments we will begin our inflight service. A menu that lists our complimentary beverages and selections for purchase is available in your seatback pocket. Please remain seated while the FASTEN SEAT BELT sign is on. We have lavatories in the front and back of the aircraft. The sign on the ceiling indicates the lavatory is occupied. Please do not form a line at the forward lavatory." Inter-Island Hawaii Service PA "Ladies and gentlemen, in a few moments we will begin our inflight service. Because this is a short flight, we will be passing through the cabin offering a complimentary juice cup or water. Please remain seated while the FASTEN SEAT BELT sign is on. We have lavatories in the front and back of the aircraft. The sign on the ceiling indicates the lavatory is occupied. Please do not form a line at the forward lavatory."

Emergency Briefing and Demonstration

Note: "B," "C," and "D" Flight Attendants must demonstrate the words in italics. Ladies and gentlemen, if we could have your attention for just a moment, we'd like to point out the safety features of our Boeing 737 (-700/-800/MAX8). To fasten your seatbelt, slide the flat end into the buckle. To release, lift up on the buckle. Position your seatbelt tight and low across your hips, and wear it anytime you are seated. There are (six [-700]; eight [-800/MAX8]) emergency exits: two forward exit doors, (two [-700]; four [-800/MAX]) overwing window exits, and two exit doors in the back. Signs overhead and lights on the floor lead to exits. A Safety Information Card is in the seatback or literature pocket in front of you. Raft-Equipped Aircraft (indicated by raft placard on ceiling compartment) This aircraft is equipped with life rafts. (One life raft is [B737-700]) (Two life rafts are [B737-800/MAX8]) located in the forward-ceiling compartment and two life rafts are located in the ceiling compartments at mid-cabin. In the event of a water evacuation, use the life vest under your seat. Remove the vest only if told to do so. Pull the red strap to open the container and remove the pouch. Place the vest over your head. Wrap the strap around your waist, buckle it in the front, and pull to tighten. Once outside, pull down on the red tab to inflate the vest. To manually inflate, blow into the tube at your shoulder. We are coming by to check that your seatbelt is fastened, your seatback and tray table are in the full-upright and locked position, and your carryon items are completely under the seat in front of you or in an overhead bin, leaving the area around your feet clear. Smoking, including use of electronic cigarettes, is not allowed onboard, including the lavatories. Federal law prohibits tampering with, disabling, or destroying any smoke detector in an aircraft lavatory. Federal Aviation Regulations require Passenger compliance with the lighted passenger information signs, posted placards, and Crew Member instructions including information on seatbelts and smoking. If needed, four oxygen masks will drop from the compartment overhead. To activate the flow of oxygen, pull down on the mask until the plastic tubing is fully extended. Place the mask over your nose and mouth and breathe normally. Secure the mask with the elastic strap. Although oxygen will be flowing, the plastic bag may not inflate. Continue wearing the mask until otherwise notified by a Crew Member. If you are traveling with children or anyone needing special assistance, put on your mask first. Thank you for your attention. Please sit back, relax, and enjoy your_______(hour-and-minute) flight to______________. Welcome aboard Southwest Airlines."