Special Events Ch. 12 & 13 Quiz

Convention service managers should be aware of the implications of the Americans with Disabilities Act (ADA) for their work. Adequate handicapped parking, easy accessibility, adapted restroom facilities, and assistive devices for the hearing impaired and the visually impaired are all examples of: a. ADA requirements for properties with 100 rooms or more. b. ADA suggestions for all hospitality properties. c. ADA requirements for all hospitality properties. d. none of the above

ADA requirements for all hospitality properties

If the resume gives a broad overview, a banquet event order should give: a. only those details that affect the meeting planner. b. a close-up view of an event. c. a broad overview that is designed for upper management. d. only those details that affect the food and beverage department.

a close-up view of an event

Meeting planners often request a key personnel roster from the convention service manager. What is a key personnel roster? a. a list of all the meeting attendees, their arrival dates, and room preferences b. a list of the names and phone numbers of hotel department heads and other specialists c. a list of banquet employees who will be servicing the function d. a list of all local emergency phone numbers (police, fire department, etc.)

a list of the names and phone numbers of hotel department heads and other specialists

Which of the following is used as the work form for an event by hourly employees? a. resume b. banquet event order c. guest folio d. postconvention meeting agenda

banquet event order

Many hotels are making suites available near the main conference room to accommodate: a. exhibits b. convention service staff. c. association meetings. d. breakout meetings.

breakout meetings

Oswald is the catering manager at a small property. Today he's spending time on the phone soliciting banquet business. He makes entries in the function book himself and contacts the sales department to tell them about meetings he books. Oswald is serving as a __________ as well as the catering manager. a. houseperson b. convention service manager c. controller d. housekeeping supervisor

convention service manager

The MarketShark Corporation is planning a two-day meeting that will start on Monday, December 22nd. Hotels are unlikely to grant the group a 24-hour hold because: a. the group is a corporate group. b. doing so would decrease the typically high volume of catering business at that time of year. c. 24-hour holds are not typically allowed for two-day meetings during winter months. d. the group is meeting on a Monday.

doing so would decrease the typically high volume of catering business at the time of year

Among function room setups, the U-shape setup and the horseshoe setup are very similar. The only difference between a U-shape setup and a horseshoe setup is that the: a. U-shape setup always seats more people than any horseshoe setup. b. horseshoe setup always seats more people than any U-shape setup. c. horseshoe setup has rounded tables to smooth the corners of the configuration. d. U-shape setup is one that involves no tables.

horseshoe setup has rounded tables to smooth the corners of the configuration

Most resumes for three-day meetings are 8 to 12 pages long. The resume should be long enough to: a. include all the details of the meeting. b. include the names of all attendees. c. make a two-hour preconvention meeting necessary. d. impress meeting planners.

include all the details of the meeting

The Professional Convention Management Association developed its meeting space certification program mainly to address which of the following? a. miscommunication about the sizes of meeting rooms b. the problem of no-shows c. security concerns of corporate meeting groups d. the frustrations of last-minute changes by meeting planners

miscommunication about the sizes of meeting rooms

Which of the following is held to introduce key hotel personnel to group officials, to review the convention agenda, and to review details? a. preconvention meeting b. postconvention meeting c. training seminar d. familiarization tour

preconvention meeting

Swimming pool areas can be used as space for cocktail parties. This fact is an illustration of which of the following? a. Only rooms with formal decor should be used as function rooms b. According to law, a licensed lifeguard must be present at all poolside cocktail parties. c. Unless meeting planners are advised otherwise, they will work with only exhibit halls, banquet rooms, and conference rooms when planning functions. d. Some areas that are not traditionally thought of as function rooms can serve as function rooms.

some areas that are not traditionally thought of as function rooms can serve as function rooms

"Resume," "master prospectus," and "convention summary" are all alternate names for the: a. banquet event order. b. convention brochure. c. specification sheet. d. postconvention meeting agenda.

specification sheet

Which of the following meeting setups is popular for small meetings and calls for a single column of double tables? a. the circular buffet setup b. the board of directors setup c. the auditorium setup d. the hollow square setup

the board of directors setup

All the following positions are likely to be expected at a preconvention meeting for a large convention with a number of banquets, meetings, and complex setups except: a. a representative from security. b. the property's general manager. c. the director of exhibit services. d. the director of human resources.

the director of human resources

Which of the following meeting room setups would be preferred by meeting planners who do not want head tables? a. the horseshoe setup b. the U-shape setup c. the schoolroom setup d. the hollow circular setup

the hollow circular setup

Some meeting programs get designed with so little time between events that it is impossible to provide good service in the time promised. All of the following are typical causes of this problem except: a. the salesperson's desire to challenge the convention service staff to a higher speed of service. b. the meeting planner's desire to make the meeting worthwhile c. the property's failure to communicate how much time it takes to set up and break down meeting rooms. d. the eagerness of a salesperson to promise anything to keep business

the salesperson's desire to challenge the convention service staff to a higher speed of service

Which of the following is the single most important tool for planning and communication among the hotel departments in relation to convention service? a. the convention brochure b. the letter of agreement c. the beeper d. the specification sheet

the specification sheet

Function room rates for a group depend on more variables than guestroom rates typically do. When a food function is planned for a group, which of the following statements about charges is TRUE? a. Drinks are typically complimentary b. The food is typically complimentary c. Hotels do not allow charges to a company account for food functions; each guest must pay separately. d. The use of the room in which a food function takes place is typically included in the price per person.

the use of the room in which a food function takes place is typically included in the price per person

Banquet event orders are a necessary part of convention services. Which of the following statements about banquet event orders is false? a. They are different from the function book. b. Information for them is sometimes provided by very organized meeting planners. c. They are only necessary for meetings of 30 people or more. d. They should include small but necessary items like pencils and ashtrays.

they are only necessary for meetings of 30 people or more