Speech ch. 3,6,7

A personally and socially approved identity is called a) confidence b) face c) personality d) well-being

b

According to Gottman, ______ involves attacking someone personally by attacking the person's personality or character. a) complaining b) criticism c) stonewalling d) contempt

b

According to Gottman, ______ occurs when a person is compelled to explain the motives for his or her behavior. a) contempt b) defensiveness c) complaining d) stonewalling

b

According to the text, females are more likely to self-disclose in general, but when the self-disclosure is negative, males engage in self-disclosure at what rate? a) less b) equally c) more d) never

b

Communicating your dissatisfaction with something in a disguised manner is called _________. a) nonassertiveness b) passive aggression c) aggression d) false conflict

b

Expressing understanding of the speaker's feelings is: a) not part of active listening. b) the second step in active listening. c) is the last part of active listening. d) the first step of active listening.

b

If the other person in your relationship tells his/her greatest fear, it would be appropriate for you to give the same information due primarily for the reason of ________. a) self-validation b) reciprocity c) catharsis d) impression formation

b

The first step in listening is to receive ________. a) messages b) sounds c) noise d) emotion

b

Which level of relationship development involves engaging in secret tests? a) integrating b) intensifying c) initiating d) bonding

b

Which of the following is NOT one of the reasons we listen poorly? a) We are preoccupied with our own thoughts. b) We cannot process words as fast as they are spoken. c) We put forth inadequate effort. d) There are semantic distractions.

b

Which of the following is NOT one of the suggestions for better listening? a) Reinforce the message. b) Focus on your own reaction. c) Withhold judgment. d) Have a desire to listen.

b

_______ is the belief that one's culture is the center of the world. a) Stereotype b) Ethnocentrism c) Superiority d) Disparagement

b

__________ is the intermittent, learned, and active process of giving attention to aural stimuli. a) Message reception b) Listening c) Feedback d) Hearing

b

"Active information seeking" suggests that you... a) Ask others about the other culture. b) Reflect on past experiences with the other culture. c) Observe the other culture and draw your own conclusions. d) Communicate directly with members of the other culture.

a

According to social penetration theory, as a relationship develops, self-disclosure will a) increase in breadth and depth b) decrease in depth and increase in breadth c) decrease in depth and breadth d) increase in depth and decrease in breadth

a

According to the book, there are __ steps in the listening process. a) five b) three c) ten d) two

a

Interpersonal communication involves a) two people b) friends only c) strangers only d) more than two people

a

John and Susie have been getting closer and closer but then they realize that they have very different ideas about where their relationship is going. Which stage of conflict does this represent? a) perceived conflict b) latent conflict c) manifest conflict d) felt conflict

a

Mandy is having lunch with her friends. The conversation turns to the upcoming winter formal which Mandy is not planning to attend. Mandy "tunes out" until the conversation turns to tomorrow's test, which she is really nervous about. What behavior is Mandy engaged in? a) selective listening b) stage-hogging c) factual distractions d) sidetracking

a

Psychological health and more meaningful relationships are two of the _______ of self-disclosure. a) rewards b) necessities c) dangers d) factors

a

Schutz identified inclusion as one of the needs that explain why we form relationships. Inclusion might be explained as the desire to ________. a) be wanted b) be complementary c) exert influence d) be esteemed

a

The continuous, natural, and passive process of receiving stimuli aurally is called _______. a) hearing b) listening c) feedback d) message reception

a

When you keep track of minor conflicts and then bring them up all at one time, you are using the technique of _______. a) gunnysacking b) silencing c) bickering d) criticizing

a

_____ is the third step in the active listening process. (as explained in the text, p. 62) a) Asking questions b) Expressing understanding c) Paraphrasing d) Organizing

a

At what stage in relationship dissolution is there a decrease in the quantity and quality of communication? a) avoiding b) differentiating c) circumscribing d) stagnating

c

Jimmy came home from class, walked into his room and slammed the door. Jenny is afraid he is still angry about the fight they had last night. Later she discovers he is upset because he failed a math test. This was an example of _____ conflict. a) displaced b) misplaced c) false d) relational

c

One of the factors that determines with whom we form relationships is __________ or the attraction between two people who have opposite features. a) proximity b) similarity c) complementarity d) reward

c

Paraphrasing a speaker's message and relating one's understanding of that message back to a speaker is known as _______ listening. a) factual b) emotional c) active d) pseudo

c

Susie is speaking with her friend Amanda on the phone while she watches her favorite television show. Not wanting to interrupt her friend, Susie punctuates the conversation with "uh-huh" and "yeah" while concentrating most of her attention on the TV. What behavior is Susie engaged in? a) selective listening b) sidetracking c) pseudo-listening d) situational listening

c

Which of the following is NOT one of the suggestions for promoting better listening? a) Create a desire to listen. b) Reinforce the message in your mind by repeating or paraphrasing the message. c) Share your judgment early so the speaker will know you heard them. d) Focus on the message.

c

Which of the following is NOT true? a) Conflict can encourage people to come up with solutions. b) Conflict can reduce stress. c) There are no positive consequences of conflict. d) Conflict can maintain relationships.

c

Which of the following is a FALSE statement about listening? a) Listening is intermittent. b) Listening implies using the message received. c) Listening is passive. d) Listening is a learned skill.

c

Which of the following statements about self-disclosure is true? a) Collectivistic cultures such as Japan favor high levels of self-disclosure. b) North Americans tend to self-disclose very little. c) Individualistic cultures favor high levels of self-disclosure and self-expression. d) None of the questions listed.

c

_____ is the emotional stress associated with meeting someone from a different culture. a) Uncertainty b) Stereotype c) Anxiety d) Self-disclosure

c

_____ is the type of conflict management that results in both parties in the conflict getting what they want. a) Compromise b) Avoidance c) Collaboration d) Accommodation

c

__________ is the willingness to stand up for your rights without infringing on the rights of others. a) Direct aggression b) Passive aggression c) Assertiveness d) Argumentativeness

c

Bert and Barbara are having an argument about their plans for Friday night. Barbara assumed they would always go out together on Friday nights since they have for the past three weeks. Bert made plans to go out with the guys on Friday because he and Barbara had not made definite plans yet. This is an example of what kind of issue? a) reoccuring b) personality c) behavior d) normative

d

Conflict exists when which of the following elements are present: a) interdependent goals, compatible people and communication about the goals b) dependent people, compatible goals and communication c) dependent people, common goals and communication about the conflict d) interdependent people, incompatible goals and communication about the incompatibility

d

High context, collectivistic cultures tend to prefer a conflict resolution style that is... a) assertive b) direct c) self-face preserving d) indirect

d

In a ________, each party must give up a little of what they want. a) collaboration b) competition c) accommodation d) compromise

d

Repeating yourself, denying responsibility, making excuses are all examples of _______. a) stonewalling b) gunnysacking c) contempt d) defensiveness

d

The second step in the listening process is to __________. a) evaluate the message. b) receive stimuli. c) understand the message. d) select stimuli.

d

What are typical relationship development patterns in collectivistic cultures? a) People are more formal when communicating with out-groups than in-groups. b) There is less casual self-disclosure with strangers. c) There is less formality with strangers. d) a and b only

d

When a dyad decides how much time they will spend together or apart, they have dealt with which relational dialectic? a) long-range vs. short-range b) openness-closedness c) predictability-novelty d) autonomy-connection

d

When out with friends, Joe is known as the life of the party with very loud and rowdy behavior. When he is working as an intern in the office, he is known for being very professional and calm. Joe's behavior is an example of being a __________. a) low self-monitor b) fake c) medium self-monitor d) high self-monitor

d

Which concept suggests that people in different cultures assign different meanings to words? a) Experiential equivalence b) Idiomatic equivalence c) Grammatical equivalence d) Conceptual equivalence

d

Which of the following listening skills should be considered in high-context cultures? a) Messages are stated explicitly. b) A literal approach is preferred. c) Messages can appear aggressive or redundant. d) Meaning is implied.

d

Which stage of relationship development requires that the people involved make a symbolic gesture that publicly acknowledges their commitment to the relationship? a) Intensifying b) Integrating c) Initiating d) Bonding

d

Which type of agreements approach the conflict so that both parties benefit evenly from the solution? a) distributive b) behavioral c) normative d) integrative

d

_____ is the factor that considers whether the topic of the self-disclosure is positive or negative. a) Dyadic effect b) Catharsis c) Reciprocity d) Valence

d

_______ is using self-disclosure to attempt to manipulate the perception that others have of you. a) Relationship maintenance b) Catharsis c) Self-validation d) Impression formation

d