SSC101
c
QN=37 Which of the following would not be a good habit to develop when leaving voice-mail messages? a. Keep the message simple. b. Don't leave multiple, repetitious messages. c. Hide behind voice mail. d. Sound professional.
a
QN=38 Which of the following is the primary site for expressing your emotions? a. Face b. Voice characteristics c. Gestures d. Eyes
a
QN=27 When answering a phone at work, you should answer promptly, identify yourself, ask for the caller's identity, and establish the needs of your caller. a. True b. False c. d.
b
QN=28 When using voice mail effectively, you should always plan to return all necessary calls within 72 hours. a. True b. False c. d.
a
QN=29 Your facial expression reveals both the type and the intensity of your feelings. a. True b. False c. d.
b
QN=3 In the first step of the communication process, the sender transmits the message. a. True b. False c. d.
a
QN=30 When others stand too close or too far away, we are likely to feel ill at ease. a. True b. False c. d.
b
QN=31 Which of the following best describes groupthink? a. Some team members have private motives that affect the group's interaction. b. Individuals willingly set aside personal opinions and go along with everyone else, even though everyone else is wrong. c. Some team members don't contribute their fair share, and others notice. d. None of the above
d
QN=32 When conducting and attending meetings, the leader should do which of the following to help ensure a successful meeting? a. Keep the meeting on track. b. Follow parliamentary procedure. c. Encourage participation. d. All of the above
c
QN=33 Which of the following correctly describes the sequence of the listening process? a. Receiving, remembering, decoding, responding, and evaluating b. Responding, evaluating, remembering, receiving, and decoding c. Receiving, decoding, remembering, evaluating, and responding d. None of the above.
c
QN=34 Prejudgment involves a. Listening selectively b. Taking control of the conversation c. Jumping to conclusions and closing your mind to additional information d. Thinking negatively
a
QN=35 Which of the following is a habit of a bad or poor listener? a. Tuning out if delivery is poor b. Judging content c. Taking limited notes d. Avoiding distractions
c
QN=36 Which of the following would not be a good habit to develop when receiving telephone calls? a. Answer promptly and with a smile. b. Identify yourself. c. Schedule the call. d. Take complete, accurate messages.
d
QN=39 Which of the following could be used to assert authority? a. Touching behavior b. Use of time c. Use of space d. All of the above
a
QN=4 Selective misquoting may involve omitting damaging comments to paint a better picture of you or your company. a. True b. False c. d.
d
QN=40 Which of the following is not a good tip for improving your nonverbal skills? a. Smile genuinely. b. Adopt a handshake that matches your personality and intention. c. Be aware that people may give false nonverbal cues. d. Fake a smile when necessary to avoid the appearance of being negative.
a
QN=41 Writers can make their messages more effective by making them purposeful, concise, and audience centered. a. True b. False c. d.
a
QN=42 For a message to be effective, its purpose must connect the sender's needs with the audience's needs. a. True b. False c. d.
b
QN=43 An audience profile should be conducted during the writing step of the three-step process. a. True b. False c. d.
b
QN=44 It is not necessary to know an audience's reading level to prepare an effective message. a. True b. False c. d.
b
QN=45 Face-to-face communication is the leanest medium identified in the chapter, because it offers the most feedback. a. True b. False c. d.
b
QN=46 Use the direct order if the audience's reaction to the message is likely to be negative. a. True b. False c. d.
b
QN=47 Draft your document and edit at the same time to generate a perfect document in just one draft. a. True b. False c. d.
a
QN=48 People are more likely to react positively to your message when they have confidence in you. a. True b. False c. d.
b
QN=49 A well-organized message requires extensive outlining in a traditional format. a. True b. False c. d.
b
QN=5 An ethical dilemma is making a clearly unethical or illegal choice a. True b. False c. d.
b
QN=50 Written communication, in general, requires less tact than oral communication. a. True b. False c. d.
a
QN=51 Which step of the three-step process should take the most time? a. Planning messages should take the most time. b. Writing messages should take the most time. c. Completing messages should take the most time. d. All steps should take equal time.
d
QN=52 Developing an audience profile involves which of the following? a. Identifying key decision makers b. Estimating audience understanding c. Predicting audience reactions d. All of the above
b
QN=53 In general, a written channel will help you do which of the following? a. Collaborate with the audience b. Increase your control over your message c. Eliminate all possible feedback d. None of the above
a
QN=54 For an urgent message to a customer in another city, which of the following would be the least desirable medium to use? a. Postal mail is the least desirable medium to use. b. A phone call is the least desirable medium to use. c. A Fax is the least desirable medium to use. d. None of the choices above is less desirable than the others.
b
QN=55 No matter how long your message, the scope should be a. limited to no more than two major points. b. limited to no more than six major points. c. limited to no more than one major point. d. unlimited.
b
QN=56 Which of the following best emphasizes the positive a. "The YMCA will not be conducting any classes in April." b. "The date of the next YMCA swimming class is May 2." c. "No swimming classes will be offered until May." d. All of the above are negative.
c
QN=57 Which of the following should be organized using an indirect approach? a. Memo informing budget committee members of next Tuesday's meetin b. Letter congratulating a college friend on a recent promotion c. Memo telling sales representatives that new travel regulations will begin next month to save expenses d. Press release announcing the new product your company is manufacturing
c
QN=58 What benefit does outlining provide a writer? a. It helps a writer make sure a document is correctly formatted. b. It helps a writer master the outline feature of the word processor c. It helps a writer visualize the relationship among parts of a message. d. Outlining provides no benefits to a writer.
d
QN=59 Which of the following techniques help develop effective paragraphs? a. Indirect Approach b. Direct Approach c. Cause and Effect d. Both A and B
b
QN=6 By adopting an audience-centered approach, the writer presents the message in a way that emphasizes the writer's point of view, not the reader's. a. True b. False c. d.
d
QN=60 Use electronic media when you a. need immediate feedback. b. want no permanent record. c. can assemble your audience conveniently. d. need speed.
b
QN=61 "Jason is chairman of the budget committee, and Deborah is chairperson of the planning committee," is a good example of bias-free language. a. True b. False c. d.
b
QN=62 The "you" attitude requires you to focus on your product or service as the primary emphasis of your message. a. True b. False c. d.
b
QN=63 "We cannot deliver your sofa until March 1 ," is an example of using positive tone in a message. a. True b. False c. d.
b
QN=64 Using humor in your message is guaranteed to get your audience on your side. a. True b. False c. d.
a
QN=65 By using plain English, you help your audience understand the message. a. True b. False c. d.
b
QN=66 "The report was completed by Friday afternoon" is an example of a sentence written in active voice. a. True b. False c. d.
a
QN=67 To communicate effectively, avoid pompous language that includes overly complicated phrases. a. True b. False c. d.
b
QN=68 Using all four types of sentences in the same business document is not a good writing plan. a. True b. False c. d.
b
QN=69 Jargon helps the reader visualize your message. a. True b. False c. d.
b
QN=7 In a low-context culture, people rely more on the context of nonverbal actions and environmental setting to convey meaning. a. True b. False c. d.
b
QN=70 Transition words and phrases are wasted words that simply clutter a message. a. True b. False c. d.
a
QN=71 Gina's GI tract contained a large, invasive obstruction. The language in the preceding sentence represents: a. jargon b. clichés c. obsolete order d. concrete words
C
QN=72 Which of the following best exhibits a polite writer? a. "Your check for $72.50 arrived yesterday." b. "We received your check for $72.50." c. "Thank you for your check for $72.50." d. "Thank you for the check we finally received.
A
QN=73 Which of the following best exhibits the "you" attitude? a. "The information you requested about the Kleen Sweep lawn tractor is enclosed." b. "The Kleen Sweep lawn tractor is very popular." c. "Our factories cannot keep up with the demand for the Kleen Sweep lawn tractor." d. None of the above
C
QN=74 Which of the following is not considered an obsolete phrase? a. Permit me to say b. Pursuant to c. We have received d. Please be advised that
D
QN=75 Which of the following sentences is the most concrete? a. Sales increased dramatically last quarter. b. Management will make a decision about our health insurance provider soon. c. The contract was sent under separate cover. d. Susan congratulated the staff for increasing sales $150,000 in the last two months.
C
QN=76 Which sentence best avoids the use of long words? a. The committee wanted to ascertain the reason for the reduction in sales. b. They were anxious to consummate the deal. c. My manager studied the report carefully. d. The board of directors perused the annual report prior to culmination of the meeting.
B
QN=77 Which of the following describes a complex sentence? a. A sentence that contains a single subject and a single predicate. b. A sentence that contains one independent clause and one or more dependent clauses. c. A sentence that contains two or more independent but related clauses. d. None of the above
A
QN=78 Which of the following sentences is phrased the most positively? a. Completing this form will ensure proper credit to your bank account. b. Unless you complete this form, your account will not be credited. c. Our bank would like to credit your account, but we are unable to do so until you complete this form. d. You want your account credited, right? Well, complete this form.
B
QN=79 Which of the following would not be a technique of an effective communicator? a. Using the "you" attitude b. Complimenting the reader c. Establishing credibility d. d. Emphasizing the positive
b
QN=8 Making ethical choices across cultures involves adapting to another culture's traditions. a. True b. False c. d.
D
QN=80 Which of the following exhibits bias-free language? a. "The wives of the engineers will take a tour of the city Thursday afternoon." b. "Melissa Pellegrin is a new female doctor on staff at the local hospital. " c. "Mary, who is crippled, is the office manager." d. "Karen Foust is the chairperson of the student services committee."
A
QN=81 Revision takes place during and after preparing the first draft. a. True b. False c. d.
B
QN=82 The following sentence is an example of hedging: "Sam's record as vice president of the information systems club shows that he is capable of handling the position." a. True b. False c. d.
B
QN=83 The following sentence imposes parallelism: "Adam's responsibilities each Friday afternoon include running the system-usage program, printing three copies, and to take the copies to appropriate managers." a. True b. False c. d.
B
QN=84 Enthusiastic messages are always viewed positively. a. True b. False c. d.
A
QN=85 Rewriting and editing for conciseness means examining every word you put on paper. a. True b. False c. d.
B
QN=86 Longer words are generally more vivid than short ones. a. True b. False c. d.
A
QN=87 By rewriting sentences that begin with There are or It is, the writer should be able to shorten the sentence. a. True b. False c. d.
B
QN=88 The uniformity of line length in justified type is usually considered easier to read than flush-left, ragged-right type. a. True b. False c. d.
B
QN=89 Sans serif typefaces are commonly used for long blocks of text because they are easier to read than serif typefaces. a. True b. False c. d.
b
QN=9 Simple hand gestures convey the same meaning in every culture. a. True b. False c. d.
B
QN=90 One key strength of today's word-processing software is that its spell checkers and grammar checkers take the place of a writer's good editing skills. a. True b. False c. d.
D
QN=91 In the first phase of revising your message, a. revise for conciseness. b. adjust design elements such as margins, white space, and line justification. c. proofread for mechanics errors. d. revise for content and good organization.
D
QN=92 Which part(s) of your document affect your audience the most? a. Beginning b. Middle c. Ending d. Beginning and ending
C
QN=93 Which of the following is not a way to increase clarity in your document? a. Break up overly long sentences. b. Reword long noun sequences. c. Recast It is and There are openings. d. Replace camouflaged verbs.
A
QN=94 Which of the following is not a function of a heading? a. Verification b. Connection c. Organization d. Attention
B
QN=95 In the following sentence, which word is the camouflaged verb? "The students voiced complaints about the increase in parking fees during the SGA meeting." a. Voiced b. Complaints c. Parking d. During
A
QN=96 Excess use of type style modifications such as boldface, italics, and underlining a. can slow a reader's speed or make text harder to read. b. is an excellent way to get the reader's attention. c. makes a one-page document very attractive. d. Does none of the above
D
QN=97 Of the following word-processor features, which one allows writers to re-use standard blocks of text in various documents? a. Search and replace b. Auto Correct c. Revision marks d. Boilerplates
D
QN=98 Which of the following can help a writer proofread effectively? a. Perceptual tricks b. Distance c. Multiple passes d. All of the above
D
QN=99 Which of the following does not improve conciseness? a. Deleting unnecessary words and phrases b. Eliminating redundancies c. Recasting It is/There are starters d. Imposing parallelism
a
QN=1 Communication is the process of sending and receiving messages. a. True b. False c. d.
b
QN=10 Ethnocentrism allows communicators to correctly interpret the customs of another culture. a. True b. False c. d.
A
QN=100 Which of the following is not an example of redundancy? a. Modern equipment b. Midway between c. Reduce down d. Baby kitten
d
QN=11 Ethnocentrism allows communicators to correctly interpret the customs of another culture. a. Faster problem solving b. Increased productivity c. Improved response from employees and supervisors d. All of the above
c
QN=12 The U.S. workforce includes growing numbers of people with various ethnic backgrounds. This will require the effective communicator to: a. Communicate in team-based organizations b. Communicate in an age of information c. Communicate within a culturally diverse workforce d. None of the above
a
QN=13 Which of the following most correctly describes the order of the communication process? a. The sender has an idea, the sender encodes a message, the sender transmits the message, the receiver gets the message. b. The sender transmits the message, the sender receives feedback, the receiver decodes the message. c. The sender has an idea, the receiver decodes the message, the receiver gets the message. d. The sender transmits the message, the sender encodes the message, the receiver sends feedback.
d
QN=14 Which of the following questions is NOT a question that can help you make an ethical communication decision? a. Is this message legal? b. Is this message feasible? c. Is this a message you can live with? d. All are questions that can help you make an ethical decision.
b
QN=15 Which of the following is an incorrect example of how cultural context affects business communication? a. Executive offices are shared and open to all in high-context companies. b. Objective data are valued over subjective relationships in a high-context company. c. Meetings have fixed agendas and plenty of advanced notice in low-context companies. d. Workers rely on detailed background information in low-context companies.
a
QN=16 Informal social rules are: a. Specifically taught "rights" and "wrongs" of how to behave. b. Usually learned by watching how people behave and then imitating that behavior. c. Another way to describe dining manners. d. Avoided by cultures that condemn materialism.
b
QN=17 When communicators assume that their own cultural background is superior to all others, they are using which of the following concepts? a. Stereotyping b. Ethnocentrism c. Accurate assumptions d. Social status
a
QN=18 When speaking to someone whose first language is different from yours, you should: a. Use objective, accurate language. b. Use slang and clichés. c. Ask the listener, "Is this too difficult for you?" d. Speak rapidly since the listener is accustomed to rapid speech in his or her first language.
b
QN=19 When writing to someone whose first language is different from yours, you should: a. Include lengthy sentences, using many compound and complex sentences. b. Use figures instead of writing numbers out in words. c. Include slang, idioms, and jargon. d. Do none of the above, since these are things to avoid in intercultural written communication.
b
QN=2 Pagers and other wireless devices have contributed to stress in the communication process. a. True b. False c. d.
d
QN=20 Cultural diversity affects how business messages are: a. Conceived b. Planned c. Sent d. All of the above
b
QN=21 Groupthink is a positive force found in team projects. a. True b. False c. d.
a
QN=22 Before you call a meeting, you should determine the purpose of the meeting and plan to invite only those people whose presence is essential. a. True b. False c. d.
b
QN=23 Meeting agendas should be distributed at the beginning of a meeting, not prior to the meeting. a. True b. False c. d.
b
QN=24 To speed up a meeting and enhance productivity, let one or two key members dominate the meeting to eliminate the need for parliamentary procedure. a. True b. False c. d.
a
QN=25 Effective listening is blocked when you jump to conclusions and close your mind to additional information. a. True b. False c. d.
b
QN=26 Strategies for effective listening include tuning out dry subjects and taking extensive notes. a. True b. False c. d.
