Stress

2. What are the four major categories of stressors discussed in the lecture? Give an example of each.

1.) Physical/Task: Work rate or heat 2.) Psychological; lack of control or lack of predictability. 3.) Work- Family Conflict; includes broad aspects of a person's life. 4.) Emotional Labor; surface acting or deep acting.

6. What are the three features of burnout proposed by Maslach?

Burnout is an extreme state characterized by: - Exhaustion - Cynicism - Sense of inefficacy

13. List two individual and 2 organizational outcomes of ongoing job stress?

Individual: Neurtoticism (emotional instability), lower levels of hardiness and self esteem. Organizational:

3. What is the Demand Control model of organizational stress? Describe its elements and predictions.

Perceptions of job demands and control affect stress. Low demand/control = passive jobs, boring. High demand + low control = high strain

5. Draw and label the elements of the General Stress model proposed by Beehr & Newman (1978)

Practice- slide 14

10. What is role ambiguity? What are the outcomes of role ambiguity?

Role ambiguity: stressor that occurs when an employee lacks clear knowledge of what behavior is expected in their job. Outcomes related to Role Ambiguity are Job Satisfaction and Tension/Anxiety.

11. What is role conflict? What are the outcomes of role conflict?

Role conflict; stressor that occurs when demands from different sources are incompatible. Outcomes related to Role conflict are Job Satisfaction and Tension/Anxiety.

8. What appears to be the relationships between both directions of work family conflict with job and life satisfaction?

Work family conflict appears to be more strongly related with lower job and life satisfaction. job sat. = -.27 life sat.= -.35

7. What are work-family and family- work conflict?

form of inter-role conflict in which work and family role demands are mutually incompatible so that meeting demands in one domain makes it difficult to meet demands in the other (Burke & Greenglass, 1987)

1. Draw and label the General Adaptation Syndrome.

practice on board- slide 4

12. What are the differences between a stressor, stress, and strain?

stressor: physical or psychological demands to which an individual responds. strain: reaction or response to stress

9. How do work-family and family-work conflict affect the job and life satisfaction for men and women? Are there differences?

the relationship between conflict and lower satisfaction is stronger for women than men.