supply chain
Identify the true statements about stakeholders
Stakeholders also include employees and unions. Stakeholders' demands often differ from the demands of customers or suppliers. Stakeholders can significantly affect how a firm operates.
________ include anyone that uses or consumes the products of operations management
customers / consumers
When a firm wants to develop new goods and services, it most likely uses a(n) _____
design process
Downstream stages of the supply chain are made up of layers of partners and customers commonly referred to as _____
echelons
Downstream stages of the supply chain are made up of layers of partners and customers commonly referred to as _____.
echelons
Identify the aspects of an operations management system that are affected when a manager makes structural decisions
Facilities Capacity Supply chain network
Identify the aspects of an operations management system that are affected when a manager makes structural decisions.
Facilities Supply chain network Capacity
Operations management is mainly concerned with _____
how resources are developed and used to accomplish business goals
an operation that produces maximum levels of efficiency and effectiveness using a minimal amount of resources.
lean operation
the management of processes used to design, supply, produce, and deliver valuable goods and services to customers.
operations management
Identify the groups that operations managers interact with and are external to the firm.
Stakeholders Customers Suppliers
Identify the examples for instances of total product experience.
A car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike A hospital provides diagnostic and treatment services as well as supplying/selling medicines
Identify the scenarios that are examples of services operation
A lady visits a dentist in order to get her braces removed. A girl goes to a massage center and gets a foot massage. A man joins a driving school in order to learn to drive a car.
Identify the definition of a process
A system of activities that transform inputs to valuable outputs
Identify the instances of goods from the given examples
Air Conditioners Cars
__________ management is the management of the customer interface, including all aspects of order processing and fulfillment.
Customer
Identify the characteristics of goods
Goods have long lead times. Goods are tangible. Goods can be inventoried.
_____ have the greatest impact on product design, sales, and growth opportunities. Multiple choice question.
Key customers
_____ are a group of people who have a financial or any other interest in the well-being of an operation. Multiple choice question.
Stakeholders
Identify the aspects of an operations management system that are affected by infrastructural decisions
Production planning and control Workforce Process innovation
_____ suppliers provide equipment, labor, product and process designs, and other resources needed to support a firm's processes
Resource and technology
Which of the following are types of supply chain partners?
Resource and technology suppliers Aftermarket Suppliers Upstream product suppliers Downstream product suppliers
a type of planning that addresses long-term decisions that define the operations objectives and capabilities for the firm and its partners.
Strategic planning
the design and execution of relationships and flows that connect the parties and processes across a supply chain.
Supply chain management
Identify the true statements about supply chain management
Supply chain management can be thought of as a network of organizations in which operations activities are conducted. Supply chain management focuses on managing relationships and flows.
Identify the terms that are substituted for supply chain
Supply web Supply network Extended enterprise Demand chain
Identify the true statements about planning across a supply chain
Tactical planning usually spans months. Strategic planning decisions include high-level product and resource design decisions. Operational planning usually addresses weeks or days of activity.
Identify the term that refers to all of the outputs of an operation, both goods and services, that are combined to define a customer's complete consumption experience
Total product experience
_____ suppliers typically provide raw materials, components, and services directly related to manufacturing or service production processes
Upstream product
Aftermarket suppliers provide _____
product service and support such as maintenance, repair, disposal, or recycling
The manager of a firm is asked to plan and execute the supply, manufacture, and delivery of goods to customers. The manager is most likely using a(n) _____
production process
Firms use evaluation processes to _____
report how well it is meeting its goals or using its resources
To be effective, operations management must be consistent with the _____ goals of the firm.
strategic
Supply Chain
the global network of organizations and activities involved in designing, transforming, consuming, and disposing of goods and services.
In a supply chain, each upstream stage of supply is known as a
tier
