Technical Writing

Global and transcultural issues will affect a. content. b. organization. c. style. d. design.

All the above are correct.

Which of the following strategies is helpful when writing for global or transcultural readers? a. listen carefully b. be polite c. research the target culture d. avoid humor

All these are correct.

What is a rule? a. It is a straight line used to highlight a banner or carve a document into sections. b. It is the margin present to the right of the text. c. It is a guideline that should be followed for the design of all documents. d. It is a reference to an entry in an appendix.

It is a straight line used to highlight a banner or carve a document into sections.

Which of the following guidelines for plain sentences is NOT correct? a. The subject of the sentence should be what the sentence is about. b. The direct object should be the "doer" in the sentence. c. The verb should state the action, or what the doer is doing. d. The subject of the sentence should come early in the sentence.

The direct object should be the "doer" in the sentence.

Which of the following is true of third-level headings? a. They should be sized significantly larger than the body text. b. They might be italicized and a little larger than the body text. c. They are often in bold and slightly larger than the title. d. They might use all capital letters to distinguish them from the font used in the body text.

They might be italicized and a little larger than the body text.

The book mentions several questions to ask when creating a reader profile. Which of the following questions was NOT discussed in Chapter 2? a. What is the reader's familiarity with the subject? b. What is the reader's reading and comprehension level? c. What is the age of the reader? d. What is the reader's professional experience?

What is the age of the reader?

Which of the following issues might be important to consider when profiling your readers' needs, values, and attitudes? a. readers' professional experience b. readers' educational level c. readers' family situation d. a and b

a and b

Style that is intended to move the listener to do what is right, even if people are reluctant to do it, is known as style a. persuasive b. grand c. plain d. rhetorical

grand

People who will take action after they read your message are ________ readers. a. tertiary b. primary c. gatekeeper d. secondary

primary

Gatekeepers are also known as

supervisors

Local news reporters, lawyers, auditors, historians, and politicians might

tertiary readers.

Documents that explain the reason enclosed materials are being sent are known as a. inquiries. b. responses. c. transmittal letters. d. claim letters.

transmittal letters.

Which of the following statements about obtaining a copyright is accurate? a. You must file a request for copyright within 90 days. b. A work is copyrighted as soon as it exists in written form. c. Copyrights cannot be obtained for pictures. d. The copyright symbol is required to protect a copyrighted work.

A work is copyrighted as soon as it exists in written form.

Good style involves which of the following? a. adding visual sense to the text b. structuring paragraphs for clarity c. choosing the right words and phrases d. All of the above are correct.

All of the above are correct

Culturally shallow documents usually consider four design issues. These are the a. use of color. b. use of people. c. direction of reading. d. All of the above are correct.

All of the above are correct.

Ethics are systems of values. a. moral b. social c. cultural d. All of the above are correct.

All of the above are correct.

Laboratory reports typically include which of the following? a. a summary of the experiment b. a discussion of the results c. a presentation of the results d. All of the above are correct.

All of the above are correct.

Plagiarism is a. copyright infringement. b. academic dishonesty. c. patchwriting someone else's text into your own text without giving credit. d. All of the above are correct.

All of the above are correct.

What does alignment do? a. It takes advantage of readers' natural tendency to search out visual relationships. b. It allows you to create different levels by vertical alignment. c. Horizontal alignment allows readers to view items as a unit d. All of the above are correct.

All of the above are correct.

Which of the following is one of the weighting guidelines given in Chapter 17? a. Pictures weigh more than written text. b. Items with borders weigh more than items without borders. c. Irregular shapes weigh more than regular shapes. d. All of the above are correct.

All of the above are correct.

Your conclusion should a. restate your main point. b. look to the future. c. thanks the readers. d. All of the above are correct.

All of the above are correct.

What is the problem with writing "The active participants at the employee outing took part in team-building exercises"? a. It is a nominalization. b. It contains jargon. c. It is redundant. d. It is passive voice.

It is redundant.

Which of the following statements about planning for activity reports is true? a. Minimal planing is required. b. Extensive research is often necessary. c. Most of the content must be developed from scratch. d. Persuasive style is best.

Minimal planing is required.

Which of the following guidelines about readers is NOT accurate? a. Readers want as much detailed information as possible about the subject. b. Readers prefer documents with graphics and effective page design. c. Readers are wholly responsible for interpreting your text. d. Readers prefer concise texts.

Readers want as much detailed information as possible about the subject.

What is the difference between a serif font and a sans serif font? a. A serif font is larger in size than a sans serif font. b. A serif font is copyright protected, while a sans serif font is open source. c. Serif fonts are script, while sans serif fonts are block. d. Serif fonts have small tips at the ends of the main strokes in each letter, while sans serifs do not.

Serif fonts have small tips at the ends of the main strokes in each letter, while sans serifs do not.

Which of the following sentences is active voice? a. The collection plate was passed around by the congregation. b. The draft of the document was completed before the deadline. c. She wrote a memo detailing her concerns. d. The nurse was chastised for her error.

She wrote a memo detailing her concerns.

Which of the following describes the ethical categorization of utility? a. Tolerance and compassion take precedence over rigid, absolute rules. b. Fairness among equals. c. The interests of the majority should outweigh the interests of the few. d. Fundamental freedoms are innate to humans or should be granted by a nation to its citizens.

The interests of the majority should outweigh the interests of the few.

Consider the following sentence: "She splashed in the water like a fish." What kind of rhetorical device is this? a. a metaphor b. a simile c. an analogy d. sensory language

a simile

Which is NOT a technique for writing persuasively? a. back translating b. elevating the tone c. using analogies d. changing the pace

back translating

Which of the following color combinations represents appropriate contrast? a. light blue text on a light purple background b. black text on a medium gray background c. black text on a white background d. green text on a blue background

black text on a white background

Which of these is NOT one of the five principles of design mentioned in Chapter 17? a. alignment b. color c. consistency d. contrast

color

Issues involving use of water, chemical and nuclear production and waste, management of insects and weeds in agriculture, mining, energy production and use, land use, and pollution are known as ethics. a. environmental b. conservation c. land use d. global

conservation

Which of the following is NOT an example of "using white space" to frame? a. the area between an image and the body text b. different levels of headers c. the space around a list d. margins

different levels of headers

Which of the following is NOT a good way to write for electronic media? a. including embedded links that allow the reader to learn more about the subject b. using Prezi to summarize the content of the report c. Converting documents into PDFs so they can be more easily shared across media d. embedding a persuasive style video.

embedding a persuasive style video.

Determining how your ideas affect the rights and values of others is one important consideration for which of the following contexts of use? a. mobile b. physical c. economic d. ethical

ethical

Which of the following pieces of information should NOT be included in an incident report? a. a summary of what happened b. a description of how the situation was handled c. excuses and apology d. a discussion of how the problems will be avoided in the future

excuses and apology

Guidelines for writing an adjustment include a. taking blame for the problem. b. expressing regret for the problem. c. avoiding timelines for results unless company lawyers are involved. d. All of the above are correct.

expressing regret for the problem

Mapping can help a. generate content. b. provide a timeline. c. fill space. d. determine the readers' perspective.

generate content.

E-mails should be written to people a. inside the company. b. outside the company. c. with whom you have developed only a personal friendship. d. inside and outside the company.

inside and outside the company.

Which of the following sections provides a "context" for the rest of the letter by defining subject, purpose, and main point? a. body b. header c. conclusion d. introduction

introduction

Which of the following sections is not a required component of a brief report? a. introduction b. conclusion c. justification d. All of the above are correct.

justification

To resolve an ethical dilemma you should first a. consult a moral expert. b. locate the ethical tension. c. focus on rights over laws. d. make sure that tolerance and compassion take precedence over rigidity.

locate the ethical tension

Which area of law involves machines, processes, and products? a. trademark b. copyright c. trade secrets d. patent

patent

Letters are generally written to a. people outside of the company. b. family and friends. c. superiors. d. all of the above are correct.

people outside of the company.

Consider the following sentence: "These three recommendations represent only the first steps we need to take. Combatting West Nile virus in the long term will require a more comprehensive plan." What type of sentence is this? a. topic sentence b. transition sentence c. support sentence d. point sentence

point sentence

Which of the following contexts is NOT explicitly presented/discussed in chapter 2? a. physical context b. economic context c. political context d. ethical context

political context

Which of the following readers are those who take action based on the information provided? a. tertiary readers b. primary readers c. gatekeepers d. secondary readers

primary readers

Which of the following circumstances falls into the category of "fair use"? a. printing 10 copies of a handout for classroom use b. scanning a textbook for use by attendees at a conference c. allowing a select group of friends to access your digital music d. selling copies of a leaflet produced by a non-profit corporation

printing 10 copies of a handout for classroom use

Which of the following features is defined as a quote or paraphrase drawn from the body text and placed in a special text box to catch the readers' attention? a. banner b. sidebar c. pullout d. marginal comment

pullout

Which of the following are helpful categorizations of social ethical situations? a. personal and conservation ethics b. fair use and patent law c. rights, justice, utility, and care d. All of the above are correct.

rights, justice, utility, and care

Values that are derived from constitutional, legal, utilitarian, and caring sources can also be described as _______ ethics. a. social b. personal c. legal d. conservation

social

Which of the following terms is synonymous with "progress report?" a. briefing b. white paper c. status paper d. incident report

status paper

Which section should contain information about future activities or research? a. the introduction b. the body c. the timeline d. the conclusion

the body

When revising your document with style in mind, make sure that a. you have used passive voice b. prepositional chains are used c. the subject is the "doer" of most sentences d. All of the above are correct.

the subject is the "doer" of most sentences

Consider the following sentence: "Keeping these facts about West Nile virus in mind, let us consider the actions we should take." What type of sentence is this? a. topic sentence b. transition sentence c. support sentence d. point sentence

transition sentence

What is a nominalization? a. removal of the wordiness in a sentence b. using a subject and its predicate incorrectly c. placing the least important parts of a sentence at the end d. turning verbs and adjectives into awkward nouns

turning verbs and adjectives into awkward nouns

Where should the inside address appear? a. two lines below the date or return address b. two lines above the date or return address c. two lines below the signature d. two lines below the greeting

two lines below the date or return address

Which of the following situations are exceptions to the "you" style guideline? a. when presenting negative information b. when you are writing to more than one person c. when you are writing as part of a team d. All of the above are correct.

when presenting negative information

Which of the following types of activity reports are used to inform management or clients about an important issue? a. white papers and briefings b. progress reports c. incident reports d. laboratory reports

white papers and briefings

An introduction should provide which of the following pieces of information? a. your purpose b. identification of your audience c. discussion about context d. All of the above are correct.

your purpose