test 1

in brunos car, he has many bumper stickers and several souvenirs from all the road trips that he has made in that car. what are burns personal items examples of?

artifacts

according to relationships counselors, the most central and continuous tension in the major of close relationships arises form which of the follow dialectical tensions

autonomy/connection

chelsea does not enjoy the speakers topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. this is an example of:

listening for information

people with high status and/or power tend to touch others and invade others space more than do people with less power and/or status

true

poor listening is a leading reason that some people don't advance in their career

true

while listening to her friend bill, judy occasionally says "tell me more" or "thats interesting go on" judy is:

using minimal encouragers

listening-or trying to listen- takes up at least ___ of peoples waking time.

1/2

it is estimated that nonverbal communication accounts for what percentage of the total meaning in interpersonal communication

65-95%

listening skills need to be modified according to the goals, situations and people to whom we are listening. using different listening skills when listening for informative and relationship listening is now as.

adapting listening appropriatelt

as soon as barton finishes speaking, matt jumps in and says "ha! i knew thats what you'd think and i can tear holes in your reasoning" he then proceeds to refute much of what barton said. matt has engaged in:

ambushing

in the movie patch adams, what form of non listening did corrine exhibit when she first meet patch after class dismisses and he says hello for the first time

ambushing

which type of non listening actually involves listening very carefully to a message

ambushing

tabitha wants some time alone because she feels a need to get in touch with herself as an individual. however her partner wants them to spend as much time together as possible. the tension in this example illustrates the ____ relational dialeticc

autonomy/connection

verbal communication and nonverbal communication are similar in all of the following ways EXCEPT

both are perceives as equally believeable

ethnocentrism is one form of ____ communication

certainty

marge says to homer "i don't want to hear it, you cannot change my mind" these statements illustrate:

certainty

in our culture, "memorial day parades are patriotic yet sad events" is an explmple of a(n) _____ rule

chronecmics

"i really know a lot more about this than you do, so you should listen to me" this comment is an explain of communication that:

claims superiority of the speaker

"stop bothering me!" and "i feel we should work as a team" are examples of

counterfeit emotional language

in the movies patch adams, near the end of the movies when patch was in court, he tried to persuade the court and other medical personnel to change their views about death and hot why treat their nations. what type of emotion work would be needed to change how doctors feel about their jobs ad treatment of a paitent

deep acting

after taking cooking lessons, thelma bakes a cake for her friends lorises birthday. when louses sees the cake, she says , "wow thats so sweet. my mom always made a special cake for my birthday and she would decorate it so elaborately." thelma angrily replies, "well I'm sorry that i didnt decorate the cake extravagantly. i guess i still have a lot to learn about cooking." thelmat response illustrates

defense listening.

management of what we feel inside ourselves is called:

emotional intelligence

the counterpoint to neutrality is

empathy

the strongest level of confirmation is:

endorsement

studies on _____ show that people spend more time eating, eat less, and rate food more highly in fine dining siutations

environmental factors

the counterpoint of superiority it:

equality

according to the cognitive labeling view of emotions, what occurs first

external event

reciprocity of self-disclosures is more important after a relationship has become established than it is in the early days of the relationship

false

lawrence is having trouble listening effectively in his advanced philiopsy course. usually he listens well in class, but the professor in this case presents such complicated ideas that lawrence has difficulty following and retaining the lectures. lawrence is experiencing a listening obstacle known as:

message complexity

the _____ view of emotions posits this model: stimulus > physciolocgal response > emotion

organismic

when mark and cindy fight, mark knows when cindy is really upset because everytime mark will ask if something is wrong, cindy will scream "everything is fine!" mark knows that because she is screaming her _______ indicates that she is mad.

paralanguage

cosmetic surgery and eating disorders are associated with______ one type of nonverbal behavior

physical appearance

which type of communication involves opens to other points of view

provisionalism

six yr old timmy did not get a toy from the supermarket that he really wanted. he refuses to sit near his mom or even hold her hand when he walk to the car. he is using his ____ to indicate his anger.

proxemics

morgan is a teacher and wants to make sure that her students respect one another. she has a rule that is a student wants to talk, then the student must raise his or her hand before speaking, this rules helps to:

regulate interactions

assuming an attentive postive, holding eye contact and nodding to show you u understand what another person is saying are nonverbal behaviors that convey which dimension of relational level meaning

responsiveness

giving priority to one dialectal need and neglecting the other is known as

selection

a form of non listening is ___ which involves focusing only on particular parts of a message

selective listening

while visiting her parents on a break from school, deena doesn't pay attention to much of what they say. she lets much of their communication just go in one ear and out the other without her ever listening. however, when her mother mentions going shopping to get some new clothes and good novels for teens to take back to school, seena listens attentively. this is an example of _____ one form of non listening

selective listening

a common form of expressing feelings ineffectively is

speaking in generalities

edwina feels a knot in her stomach when she received a low grade on her exam. she noticed the knot and identified it anxiety. this situation illustrates

the cognitive labeling view of emotions

we are most likely to engage in emotion work when we:

think what we are feeling is inappropriate

research indicates that in general the LEAST effective and LEAST satisfying response to the tensions generated by relational dyslexics is to:

honor one need and ignore the other

nonverbal behaviors should be interpreted while keeping in mind individual differences and context

true

which statement about social media and expressing emotions is correct

we are more likely to communicate socially inappropriate feelings when we are anonymous online

research indicates that people who are considered above average in attractiveness no longer have a social advantage over people who are considered less attractive

false

unlike verbal communication nonverbal communication is unintenional

false

achieving closeness through doing is best illustrated by which of the following activities

going to ball games together

according to John Gotten the "magic ratio" for a happy relationship is to have at least 5 pleasant interactions for every 1 unpleasant interaction

true

before we can communicate emotions effectively, we must first identify what we feel

true