Test 2: Chapter 4-6

Amanda works as a technical support executives at ColoWare Systems. Which of the following factors, if true, could trigger certain stereotyping about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her? A) Amanda has a Swedish mother and an African American father. B) Amanda tends to dominate discussions among her co-workers C) Amanda prefers working late every evening to working over the weekend D) Amanda does not believe in engaging in gossip about her co-workers

A) Amanda has a Swedish mother and an African American father.

Which of the following examples reflects a socially responsible action by an organization? A) Apple has eliminated lead-lined glass monitors from its product line and pioneered reduced-sized packaging that leverages recyclable materials. B) UPS has a company-wide policy that urges employees to volunteer during natural disasters and other crises. C) Fed Ex provided the Federal Emergency Management Agency with a radio antenna to set up communications in the immediate aftermath of Hurricane Katrina. D) Ford Motor Company became the first automaker to endorse a federal ban on sending text messages while driving.

A) Apple has eliminated lead-lined glass monitors from its product line and pioneered reduced-sized packaging that leverages recyclable materials.

The process of applying social and environmental criteria to an investment decision is known as ________. A) Social screening B) Green management C) Value-based management D) Community investing

A) Social screening

The _______ view is that managements social responsibility goes beyond making profits to include protecting and improving society's welfare. A) Socioeconomic B) Sociolegal C) Sociotechnical D) Sociopolitical

A) Socioeconomic

After identifying the decision criteria that are important or relevant to resolving a problem, the next step in the decision-making process is _______. A) Reducing the number of criteria through the process of elimination B) Allocating weights to the criteria C) Implementing the alternative D) Analyzing the alternatives to solving the problem

B) Allocating weights to the criteria

Which of the following statements is true concerning problem identification? A) A symptom and a problem are one and the same B) Effectively identifying problems is not easy C) Problems are generally obvious D) Generally, what is a problem for one manager is a problem for all other managers

B) Effectively identifying problems is not easy

Which of the following benefits of workplace diversity is categorized as strategic? A) Improved system flexibility B) Potential to increase market share C) Reduced costs associated with high turnover D) Better use of talent

B) Potential to increase market share

Managers are assumed to use ______ if they make logical and consistent choices to maximize value. A) Intuitive decision making B) Rational decision making C) Bounded rationality D) Evidence-based management

B) Rational decision making

The ways in which people in an organization are different from and similar to one another is known as _____. A) Organizational democracy B) Workplace diversity C) Work culture D) Business etiquette

B) Workplace diversity

A US business that provides on-site childcare facilities for employees is ______. A) Adapting social screening B) Practicing green management C) Being socially responsive D) Fulfilling its social obligations

C) Being socially responsive

The ______ view of social responsibility holds that managements only social responsibility is to maximize profits. A) Contemporary B) Sociolegal C) Classical D) Socioeconomic

C) Classical

To determine the ______, a manager must determine what is relevant or important to resolving a problem. A) Weight of the decision criteria B) Bounded rationality of a decision C) Decision criteria D) Escalation of commitment

C) Decision criteria

Which of the following demographic characteristics reflects surface-level diversity? A) Differences in values B) Personality C) Ethnicity D) Work preferences

C) Ethnicity

A(n) _______ is the existence of a discrepancy between an existing and a desired state of affairs. A) Hazard B) Uncertainty C) Problem D) Risk

C) Problem

Which of the following perceptions do employees typically have of older employees? A) Lack of sound judgment B) Weak work ethic C) Resistant to new technology D) Uncommitted to doing quality work

C) Resistant to new technology

Which of the following people management benefits arises from workplace diversity? A) Potential to increase market share B) Improved system flexibility C) Increased understanding of the marketplace D) Better use of employee talent

D) Better use of employee talent

Social obligation is the obligation of a business to meet its ______. A) Economic and social responsibilities B) Technological and economic responsibilities C) Social and technological responsibilities D) Economic and legal responsibilities

D) Economic and legal responsibilities

______ results in a solution that is considered "good enough". A) Escalating B) Intuition C) Linear thinking D) Satisficing

D) Satisficing

How does surface-level diversity differ from deep-level diversity? A) Surface-level diversity can affect the way people view organizational rewards and their communication with others, while deep-level diversity does not necessarily reflect the ways people think or feel B) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people. C) Surface-level diversity is reflected by differences in personality and values, while deep-level diversity is influenced by age and ethnic differences. D) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work.

D) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work.

A series of eight steps that begins with identifying a problem and concludes with evaluating a decisions effectiveness is known as ______. A) A decision-tree analysis B) Decision support theory C) A decision information system D) The decision-making process

D) The decision-making process