Test #2 - Chapters 5, 6 & 7

action-oriented

Someone who likes neat, error-free presentations most likely has which type of listening style?

peer

A ____ is someone who is similar to you in power or status.

form impressions

AJ sees a group of teenagers outside of a local mall. They are dressed in all black, and even the males in the group are wearing heavy eyeliner. He decides they must be into Twilight and vampires and are not the kind of people he would want to know. AJ is relying on nonverbal communication to do what?

men

According to current research, during opposite-sex communication, who are more likely to violate the other's personal space and more likely to touch?

Nonverbal

According to research, which type of communication conveys more information in the messages we send?

terminator

Amanda is telling her father about a recent conflict with her boyfriend. She is afraid they are nearing the end of their relationship, and she is very upset about it. She has a lot to say and really needs someone to listen, but her father keeps making ____statements such as "It's okay, there are other fish in the sea" and "Don't worry, you'll find someone better." Amanda becomes frustrated and ends the conversation because she feels her father doesn't think her emotions are important.

proximity

Amy"s daughter has been attending a particular preschool for two years. Amy has formed bonds with many of the other mothers in her daughter's class. They have regular play dates and even a few "ladies nights" without the children. Amy genuinely enjoys the time she spends with the other mothers. What most likely attracts her to the other mothers?

voluntary

Because friendships are _____, not only do we have to interact with that person to form the friendship, we have to use relational maintenance behaviors such as openness, positivity and network convergence to maintain the relationship.

supporting

Beth is listening to her friend Melissa talk about a recent break-up. Beth wants to give an appropriate listening response, to convey to Melissa that she supports her friend and shares her point of view. Beth's listening response would be which of the following?

friendships are governed by rules.

By being someone's friend, you acknowledge (at least implicitly) that you expect certain things from that person and that he or she can expect certain things from you, because

avoid the confirmation bias

Crystal's best friend Kerry complains about her boyfriend all the time - how he was late for their date and how he never brings her flowers. Because Kerry feels she can vent to Crystal, she uses their time together to work out her frustration with her boyfriend. Consequently, when Crystal meets Kerry's boyfriend for the first time, she focuses on what she doesn't like about him, rather than listening to him discuss the trip her is planning to take Kerry on, or how crazy he is about her. In order to become a better listener, Crystal needs to?

emotional

Examples of ____rewards include empathy, support and happiness.

superiors and subordinates

Friendships between ____ are considerably more complicated than other workplace relationships, because they include a power difference.

cultural

Gestures such as A-OK, thumbs up, and crossed fingers have sexual or obscene meanings in many parts of the world because of ____influences on nonverbal communication.

social exchange

Gia's best friend Michelle can be very critical. More often than not, she is angry with Gia, or is ignoring her. Despite her other friends' repeated pleas to end the abusive relationship, Gia sticks it out. Though she find Michelle's behavior hurtful, she can't reconcile this behavior with the fact that Michelle can be kind and thoughtful as well. She also believes that Michelle understands her better than anyone else. Which theory provides an explanation for why Gia maintains a relationship that appears to others to be too costly?

violation of other people's privacy

Helen finds and reads her sister's diary. She tells her best friend some of the things she read, and though Helen swears her best friend to secrecy, Helen is most likely not aware of which negative aspect of self-disclosure?

noise

If you are hungry or tired, or if you are in an especially hot or cold environment, you might find it difficult to listen because of what is generally termed as?

illustrator

If you hold up your hands a certain distance apart when you say the fish you caught was "this big," your gesture serves as a(n).

emblem

If you see someone make a circle with their thumb and forefinger, you are able to translate it into the specific message of "okay," because that gesture is a(n).

Dr. Compson, a leading oncologist in the field

If you were listening to a speech on breast cancer survival rates, which speaker would have the most credibility?

high

In countries such as France and Greece, individuals touch each other significantly more than in other countries because they are _____-contact cultures.

articulation

In his job interview, Jerry is very careful about how clearly he speaks. He makes sure not to mumble his words are clear and easily understandable. Jerry knows that clear ____is an important way to convey professionalism and competency.

breadth

Kevin and Lily are classmates and have known each other for a few semesters. They meet frequently for lunch after classes and they talk about a wide range of topics. However, Kevin has noticed that Lily likes to gossip, sharing others' secrets with him. He is guarded with how much information he shares with her, for fear she will share it with others. According to social penetration theory, Kevin's self-disclosure has ____ but not depth.

is influenced by cultural roles

Li Ming is sometimes offended by her U.S. American's friends' easy and open self-disclosure. In her family in China, discretion is valued, and she wouldn't be comfortable disclosing personal information to anyone except a family member or romantic partner. Li Ming is discovering that self-disclosure

hearing

Lilah and her friend Janet attend the same history class. One day after class, Lilah wants to talk with Janet about a particular point in the lecture, but Janet has no idea what Lilah is asking her about. Even though they are in the same class, it is clear that Janet is only ____ the message while Lilah is attending to the message.

informational

Much of the listening you do in class is_____listening.

Nonverbal

Much of what we learn about someone is thinking or how they are feeling comes not through listening to their words but through obsevring their body language and other behaviors. Body language is an example of what kind of communication?

facial expressions

Out of all forms of communication, research shows that ______ of our most basic emotions are interpreted similarly around the world.

women

Research has found that _____are more expressive with regard to a variety of emotional states, engage in more eye contact and stand and sit closer to one another.

people

Research suggest that women tend to focus more on listening to make connections with others, making them ____oriented listeners.

attractiveness

Researchers identify symmetry and proportionality as primary contributors to facial.

ritualistic

Shaking hands with someone upon meeting them is an example of _____touch in North America.

comparison level for alternatives

Shannon and Emilio have been dating for three months. Though Shannon is happy with Emilio and she fells he treats her very well, she is excited to hear through the grapevine that Travis is also interested in her. Shannon finds Travis more attractive and exciting than Emilio, and after some thought, breaks up with Emilio to date Travis. Shannon most likely used her ____to make the decision.

emotional, material and health

Social relationships bring us what three types of rewards?

costs

Social relationships carry ____ as well as rewards.

under-benefited

Stavros and Craig have been friends and roommates for many years. Lately, Stavros has been feeling dissatisfied in the relationship. He notices that Craig discusses his person problems, but he never seems to have time to listen to Stavros' problems. Craig has a tendency not to clean up after himself, and he's quick to borrow "a few bucks," but never seems to repay the money. According to equity theory, Stavros is feeling dissatisfied in the relationship because he is?

material

Tara is moving to a new apartment across town. Several of her friends come with their trucks and help her move her belongings to her new place. They stay and help her unpack and get settled as well. Tara is experiencing what rewards from her friendships?

complementarity

The saying "opposites attract" might seem true because we are attracted by?

proximity

We're more likely to form attraction, particularly social and task attraction, with people we see often because we are attracted by?

listen for substance and style

What is one way to become a better informational listener?

artifacts

What term describes the objects and visual features within an environments that reflect who we are and what we like?

perspective-talking

What term would you use to describe the ability to understand a situation from another's point of view?

critical

When our goal is to evaluate or analyze what we're hearing, we are engaged in ____ listening.

critical

When you are asked to write a review of another student's speech, what type of listening should you use during the student's presentation?

Eye contact

Which of the following can be used to signal attraction, to gain credibility, to intimidate someone, and to signal we are paying attention?

personal development

Which of the following is NOT a benefit of self-disclosure.

Withholding your interpretation until the speaker is done speaking

Which of the following is NOT a means of interpretation?

words

Which of the following is NOT an example of para-language?

Listening

Which of the following refers to the active process of making meaning out of another person's spoken message?

chronemics

Which of the following terms refers to the way we use time?

information overload

While working at a busy law firm, Bruce is using Skype to "meet" with a client in another state. Though Bruce is trying to concentrate, he is also replying to an important text on his phone and is handed an incoming fax by his secretary. Bruce takes notes on the meeting, but he notices later that there are several important details missing. Bruce probably missed those details as a result of ______ during his client meeting.

mnemonic

You are asked on a test to name the colors of the rainbow and you are able to remember them by using the ___ of ROY G. BIV as an acronym for ed, orange, yellow, green, blue, indigo and violet.

deception

Your preference for believing nonverbal signals even whey they conflict with spoken words is especially critical for detecting _________, when someone is leading you to believe something that they know to be untrue.

comparison level

Your____for a particular relationship can strongly influence how satisfied you are in that relationship.

sensitivity to

_______ non verbal messages is essential because we can't interpret messages unless we first take note of them.

rebuttal tendency

______is the propensity to debate a speaker's point and formulate a reply while that person is still speaking.

selective attention

______means listening only to what you want to hear and ignoring the rest.

competitive

_____interrupting describes the practice of using interruptions to take control of the conversation.

social

if you like your new classmate because of her funny and bright personality, you are experiencing ____attraction.

watching television

which of the following is NOT a way to improve you skills at expressing non verbal messages?