Test 3
61) Fraudulent filing of expense reports is an example of ________. A) employee theft B) workplace piracy C) workplace violence D) privacy intrusion
A
24) ________ refers to the process of monitoring, comparing, and correcting work performance. A) Controlling B) Leading C) Planning D) Organizing
A
26) When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________. A) control B) motivate C) provide a release for emotional expression D) persuade
A
27) Which of the following observations best explains why the control function is important? A) An effective control system facilitates employee empowerment. B) Forming an organizational structure is a crucial control activity. C) Human resource management is a subset of the controlling process. D) Organizational strategies are formed during the controlling stage.
A
64) Experts have described employee work driven by TNC as a primary contributor to workplace violence. TNC refers to ________. A) time, numbers, and crises B) time, number, and chaos C) time, neglect, and crises D) time, neglect, and chaos
A
29) Helen, the owner of Crazy Cupcakes, is conducting a SWOT analysis of her company to find out where she can improve her business and to identify possibilities for expansion. Which of the following represents an opportunity for expansion? A) There has been a trend toward personalized cupcakes for a variety of occasions. B) The production process was found to be highly efficient and wastage was kept to a minimum. C) In a taste test, Crazy Cupcakes products ranked higher than competitors in the taste and texture segments. D) Crazy Cupcakes decorators are among the best in their field and design plays a major role in the popularity of the products.
A
31) Bella Vista Clothing targets teenage girls with a range of affordable ready-to-wear clothing. The company is opening two new outlets, as sales have been excellent. Which of the following represents a strength for the company? A) The company's in-house designers have a knack for identifying and popularizing fashion trends. B) Disposable income is rising and consumers will have more money to spend on clothes. C) Overseas customers have shown an interest in buying Bella Vista clothes through the company's online store. D) A long-time competitor recently went out of business and Bella Vista can cut down on its advertising budget.
A
31) The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________. A) decoding B) encoding C) reinstating D) expanding
A
32) Which of the following sources usually provides filtered information which cannot be documented? A) oral reports B) personal observations C) statistical reports D) written reports
A
33) An organization's financial, physical, human, and intangible assets are known as its ________. A) resources B) capabilities C) opportunities D) core competencies
A
35) Managers should use subjective measures when ________. A) work activities cannot be expressed in quantifiable terms B) work activities are critical to the organization C) organizational processes and activities are complex D) immediate managerial action is required
A
36) The final step in the strategic management process allows an organization to understand the ________. A) effectiveness of the strategies used B) implementation of the strategies C) formulation of the strategies D) resources and capabilities it possesses
A
38) Lower-level managers are responsible for ________ strategies. A) functional B) stability C) corporate D) growth
A
40) Which of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague? A) complexity capacity B) feedback C) formality D) interpersonal warmth
A
40) ________ is measured by the costs of acquiring and transforming organizational resources into outputs. A) Input B) Quality C) Effectiveness D) Efficiency
A
41) A ________ strategy is when an organization expands the number of markets served or the products offered. A) growth B) renewal C) stability D) retrenchment
A
41) Which of the following is considered the easiest way to increase organizational productivity? A) increasing the price of outputs B) increasing the amount of inputs C) hiring more employees D) decreasing the value of the products
A
42) Organizations grow by using strategies of ________. A) concentration, integration, or diversification B) concentration, integration, or stabilization C) integration, diversification, or differentiation D) integration, diversification, or functionalization
A
43) An organization that grows using ________ focuses on its primary line of business and increases the number of products offered or markets served in this primary business. A) concentration B) horizontal integration C) vertical integration D) diversification
A
45) An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control. A) feedforward B) concurrent C) feedback D) management
A
45) Which of the following methods of communication offers high scanability? A) publications B) face-to-face communication C) meetings D) voice mail
A
46) Which of the following is considered the most desirable type of control to prevent anticipated problems? A) feedforward control B) concurrent control C) feedback control D) reactive control
A
47) When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using? A) filtering B) selective perception C) feedback D) defensiveness
A
48) When L'Oreal acquired The Body Shop, it carried out ________. A) horizontal integration B) forward horizontal integration C) backward horizontal integration D) diversified integration
A
51) When a company combines with firms in different and dissimilar industries, it indulges in ________. A) unrelated diversification B) horizontal integration C) vertical integration D) stabilized diversification
A
53) Which of the following is a way for managers to overcome the barriers to communication? A) feedback B) decoding C) encoding D) filtering
A
54) ________ strategies address declining performance through retrenchment and turnaround strategies. A) Renewal B) Stability C) Growth D) Functional
A
55) Raw, unanalyzed facts are called ________. A) data B) information C) database D) data center
A
57) In the Boston Consulting Group (BCG) matrix, a business unit that has a low anticipated growth rate but a high market share is known as a ________. A) cash cow B) star C) dog D) question mark
A
60) The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers. A) informal B) upward C) formal D) downward
A
64) In an effort to improve communication within the Accounts department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department. Which of the following methods of communication is he encouraging? A) upward B) diagonal C) downward D) lateral
A
65) Kiva Systems, manufacturer of robots used in flexible automation systems, demonstrates the power of ________ by "teaching" its robots to dispose of used cardboard and to assist in gift wrapping for e-commerce warehouse fulfillment. A) design thinking B) competitive advantage C) strategic flexibility D) e-business strategies
A
65) Which of the following is an example of a feedforward control measure used to control possible workplace violence? A) Clearly communicate the security policies to employees. B) Use corporate hotlines for reporting and investigating incidences. C) Review company policies and change, if necessary. D) Investigate incidences and take appropriate action.
A
66) An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them. This is an example of a ________ control strategy. A) feedback B) proactive C) concurrent D) feedforward
A
67) A cost leadership strategy requires a firm to ________. A) maintain the lowest cost structure B) be unique in its product offering C) aim at a cost advantage in a niche market D) match its competition in terms of costs
A
70) A firm that is "stuck in the middle" cannot develop ________. A) a cost or differentiation advantage B) a functional strategy C) a leadership strategy D) a flexible strategy
A
70) In the ________ communication network, communication flows according to the formal organizational hierarchy, both downward and upward. A) chain B) all-channel C) wheel D) horizontal
A
71) In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader. A) wheel B) all-channel C) chain D) circular
A
72) ________ is the ability to anticipate, envision, maintain flexibility, think strategically, and work with others in the organization to initiate changes that will create a viable and valuable future for the organization. A) Strategic leadership B) Scientific management C) Strategic competence D) Strategic flexibility
A
78) In order to increase face-to-face communication among employees, the workplace design should ________. A) maximize visibility and density B) maximize visibility and minimize density C) minimize visibility and density D) minimize visibility and maximize density
A
79) An organization that initially brings a product innovation to the market is known as the ________. A) first mover B) free rider C) cash cow D) question mark
A
79) Selenius Inc. develops and tests software products. The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other. Which of the following workplace designs will best suit Selenius' requirements? A) an open workplace B) closed cubicles C) high partitions D) individual offices
A
40) What are the three main types of corporate strategies? A) stability, focus, and turnaround B) growth, stability, and renewal C) growth, cost leadership, and differentiation D) stability, differentiation, and focus
B
21) A ________ describes the rationale of how a company is going to make money. A) functional strategy B) business model C) SWOT analysis D) core competency
B
23) Defining the organizational mission forces managers to identify ________. A) what the labor supply is like in the locations where the organization operates B) what the organization is in business to do C) what the competitor is doing D) what pending legislation will affect the organization
B
24) Managers do an external analysis so that they know about ________. A) the firm's basic beliefs and ethical priorities B) what the competition is doing C) resources the firm does not possess D) their organization's core competencies
B
25) George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________. A) deciphering the message B) organizational communication C) lateral communication D) decoding the message
B
27) Alec is hired as a senior analyst at Tech Research Institute and is assigned to a project with four other researchers. He soon realizes that two of his teammates do not see eye-to-eye on many issues. Far from being solved, the situation escalates over the next couple of months. This bothers Alec a great deal because he is expected to coordinate his work with them. He decides to speak to his manager about the problem and seek his advice. In this example, communication is being used ________. A) informally B) to control C) to motivate D) to inform
B
29) The first step in the control process is ________. A) setting the desired standards B) measuring actual performance C) comparing performance against expectations D) enforcing managerial control
B
30) During the communication process, the message is converted to a symbolic form. This process is called ________. A) decoding B) encoding C) deciphering D) expanding
B
30) The third step in strategic management process is related to the analysis of the ________. A) external environment B) internal environment C) threats and opportunities D) competitive strategy
B
30) Which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases, and is time consuming and obtrusive? A) oral reports B) personal observations C) statistical reports D) written reports
B
36) ________ corrects the problem at once to get performance back on track. A) Basic corrective action B) Immediate corrective action C) Revision of standards D) Revision of benchmarks
B
37) Top-level managers are responsible for ________ strategies. A) differentiation B) corporate C) competitive D) functional
B
38) Managers could choose to do nothing when ________. A) an employee fails to attain the standard because of internal problems B) the difference between actual performance and standard performance is low and acceptable C) performance standards are acceptable, though the employees have not attained it D) the variance observed from the expected performance is caused due to unrealistic standards
B
39) Which of the following describes the number of different messages that can be transmitted using a particular method of communication? A) complexity capacity B) breadth potential C) scanability D) encoding ease
B
22) For communication to be successful, meaning must be imparted and ________. A) received by the other person B) force action from the receiver C) feedback must be established D) understood by the receiver
D
42) CISCO's Unified Personal Communicator allows fast and easy access to voice, video, instant messaging, web conferencing, voicemail, and presence capabilities through a single, multimedia interface on your PC or Mac. Which of the following aspects of communication problems does this personal communicator address? A) security concerns arising from the use of the Internet B) time-space constraint C) decoding errors D) encoding errors
B
42) In order to increase the ratio of outputs to inputs, a manager would have to ________. A) decrease the selling price B) increase productivity C) increase the quality of inputs D) hire additional employees
B
43) Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals. A) productivity B) effectiveness C) efficiency D) yield
B
43) Which of the following is true of nonverbal communication? A) It is synonymous with body language. B) It carries greater impact than verbal communication. C) It is absent in spoken communication. D) It is involuntary; it cannot be used deliberately.
B
44) Certain organizations conduct culture audits to find out which companies are the best to work for. What is the major benefit associated with these rankings? A) The rankings indicate the effectiveness of an organization's concurrent control. B) The rankings indicate how well a company performs in comparison to others. C) These rankings are used by governments to make decisions on corporate grants. D) These rankings affect the credit rating of concerned organizations.
B
44) In ________, the organization becomes its own supplier so it can control its inputs. A) concentrated integration B) backward vertical integration C) forward vertical integration D) horizontal integration
B
44) Which of the following methods of communication should be used when the sender requires quick and accurate feedback? A) publications B) face-to-face C) postal mail D) fax
B
46) Ronald's has been in the fast food business for five years. After struggling for two years, it finally broke even, and the french fries it offers are its most popular product. However, during the past year, its business has suffered because the farm that used to supply it with potatoes has increased its prices drastically. What should Ronald's do to control its production costs? A) Ronald's should reorganize its organizational hierarchy to increase efficiency. B) Ronald's should buy out the farm and become its own supplier. C) Ronald's should open more distribution outlets. D) Ronald's should broaden its product range by introducing potato nuggets on its menu.
B
47) In ________, a company grows by combining with competitors. A) concentrated integration B) horizontal integration C) vertical integration D) diversified integration
B
47) The management control that takes place while a work activity is in progress is known as ________. A) feedforward control B) concurrent control C) feedback control D) reactive control
B
48) Management by walking around is an example of ________ control. A) feedback B) concurrent C) feedforward D) reactive
B
48) Which of the following is true of filtering? A) Filtering aids effective communication by making a message more favorable to a receiver. B) The more vertical levels in an organization, the more opportunities there are for filtering. C) Filtering occurs at the individual level; the organization cannot encourage or discourage it. D) The use of e-mail increases filtering because communication is more direct.
B
49) ________ is when a manager in the work area interacts directly with employees to maintain supervision. A) Preventive maintenance B) Management by walking around C) Reactive control D) Feedforward control
B
50) Sarah needs funding to research the efficacy of a certain drug for the treatment of cancer. Though her initial trials have been inconclusive, Sarah is sure that the drug will prove to be effective. However, the organizations she plans to approach for funding will not be very impressed with the results of the previous trials and may withhold funding. Sarah has to structure her proposal in such a way that she emphasizes the positives about the drug and minimizes the negative information. Which of the following best describes Sarah's technique of writing her proposal? A) diagonal communication B) filtering C) defensiveness D) jargon
B
50) The ________ ratios measure an organization's ability to meet its current debt obligations. A) activity B) liquidity C) leverage D) profitability
B
51) A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity. A) perceptual barrier B) information overload C) conceptual block D) physical barrier
B
51) Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt? A) liquidity ratios B) leverage ratios C) profitability D) activity ratios
B
53) When an organization continues serving the same clients by offering the same product or service, maintaining market share, and sustaining the organization's current business operations, it is following a ________ strategy. A) renewal B) stability C) retrenchment D) turnaround
B
54) When data is analyzed and processed, it becomes ________. A) a system B) information C) fact D) a structure
B
56) Which of the following is true for active listeners? A) They should avoid making eye contact and nodding as this will distract the speaker. B) They should not interrupt the speaker, but should feel free to ask questions about the topic. C) They should listen for full meaning and avoid paraphrasing what the speaker is saying. D) Developing empathy for the speaker is not advised as it proves an emotional barrier to listening.
B
57) Which of the following helps an individual to understand the actual content of a message? A) antipathy B) empathy C) apathy D) empowerment
B
60) In the BCG matrix, a ________ enjoys a high anticipated growth rate and a high market share. A) question mark B) star C) cash cow D) dog
B
60) The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________. A) cross-cultural differences B) global turmoil and disasters C) workplace privacy D) workplace safety
B
61) Downward communication is used ________. A) by employees to give managers progress reports B) to coordinate and evaluate employees C) between employees at the same organizational level D) between people of different departments and organizational levels
B
63) Factors that have been found to be linked to workplace violence include ________. A) too much caffeine B) employee stress C) poor employee diet D) poor personal hygiene
B
63) Heavy investment in ________ will help take advantage of the market's growth and help maintain high market share. A) cash cows B) stars C) question marks D) dogs
B
63) Jon is the manager of the Finance department. He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures. Which of the following types of communication does he use? A) upward B) downward C) lateral D) diagonal
B
64) In an organization, the single independent businesses which formulate their own competitive strategies are known as ________. A) strategic growth units B) strategic business units C) focus units D) service units
B
67) Which of the following is an example of lateral communication? A) George informs his superior about the progress of the new project. B) Brian talks to his teammate about a change in project specifications. C) Richard penalizes John for not following the company dress code. D) Paul tells the CEO about the low morale in his department.
B
68) A company that competes by offering unique products that are widely valued by customers is following a ________. A) leadership strategy B) differentiation strategy C) focus strategy D) functional strategy
B
68) Corporate governance ________. A) refers to executive governance practices in companies B) is a system used to govern a corporation so that the interests of corporate owners are protected C) is a term that refers to legal agreements made between two or more partner firms D) refers to the negative influence of the corporation in society
B
69) Two areas in which corporate governance is being reformed are the role of boards of directors and ________. A) employee stock options B) financial reporting C) executive compensation D) top level management
B
69) When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________. A) upward communication works best B) diagonal communication should be used C) lateral communication is ideal D) upward communication works the fastest
B
69) Which of the following strategies involves a cost advantage or a differentiation advantage in a narrow segment? A) flexibility strategy B) focus strategy C) functional strategy D) leadership strategy
B
70) The Sarbanes-Oxley Act called for ________. A) increased pollution control measures from the government B) more disclosure and transparency of corporate financial information C) limited accountability of directors and executives of corporates D) more social contribution from companies in the United States
B
71) Functional-level strategy directly supports the ________. A) corporate strategy B) competitive strategy C) growth strategy D) concentration strategy
B
74) ________ is the ability to recognize major external changes, to quickly commit resources, and to recognize when a strategic decision is not working. A) Strategic apprenticeship B) Strategic flexibility C) Strategic leadership D) Strategic acceptability
B
76) An Internet-based knowledge management system that shortens customer response times would be an e-business technique that contributes to the competitive advantage of a ________. A) cost leader B) differentiator C) focuser D) brick
B
76) Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________. A) ignoring them completely B) communicating openly and honestly with employees C) encouraging an all-channel communication network D) using filtering wherever possible
B
77) Which of the following is true for organizational communication? A) It uses formal but not informal communication techniques. B) It includes informal communication via the grapevine. C) Information flows according to the organization's chain of command. D) It does not include interpersonal communication.
B
78) A ________ firm uses both online and traditional stand-alone locations. A) first mover B) clicks-and-bricks C) focuser D) brick-and-mortar
B
81) What is a strategic disadvantage of being a first mover? A) least opportunity to build customer loyalty B) risk of competitors imitating innovations C) no cost and learning benefit D) no control over resources
B
82) Though IT has improved organizational communications in recent years, ________ remains a major concern. A) timeliness B) security C) cost D) breadth potential
B
21) Good communication occurs only when the recipient ________. A) agrees with the sender's message B) does what the speaker asks C) understands the speaker's meaning D) makes eye contact with the speaker
C
22) The first four steps of the strategic management process describe the strategic ________ that must take place in an organization. A) evaluation B) controlling C) planning D) implementation
C
24) ________ consists of all the patterns, networks, and systems of communication within an organization. A) The grapevine B) Interpersonal communication C) Organizational communication D) Formal communication
C
25) When an organization is analyzing its labor supply, it is studying its ________. A) organizational culture B) internal environment C) external environment D) organizational mission
C
25) ________ is the final step in the management process, which provides a critical link back to ________. A) Organizing; planning B) Planning; controlling C) Controlling; planning D) Leading; organizing
C
27) Computer peripherals provider Ascent plans to enter a new market in another country. Which of the following represents a threat for Ascent? A) Ascent's profit margin in the previous year was its lowest on record and it will require long-term planning to improve margins. B) Ascent lacks the resources to enter the market on its own and has to find a partner in the new market. C) Ascent will have to plan its entry carefully as the laws in the country do not favor foreign businesses. D) Ascent needs to improve its service capabilities in the new country as this is an important source of revenue.
C
28) In which of the following cases is communication used to control employee behavior? A) Sandy tells Mitch that she's happy with the progress he's making. B) Glenn lets Ann know that the deadline for her project has been postponed. C) Jan informs Sara that she must follow the dress code at work. D) Chris gives Jason tips on how to improve his performance.
C
61) ________ should be sold off or liquidated as they have low market share and low growth potential. A) Cash cows B) Stars C) Question marks D) Dogs
D
28) The control process assumes that ________. A) employees require clear directions from management B) employees are under-qualified and require training C) performance standards are already in place D) employee monitoring costs are part and parcel of doing business
C
29) Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care executives who've all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________. A) decision making B) negotiation C) motivation D) expressing emotion
C
31) Which of the following is one of the main advantages of using statistical reports as the source of information? A) Statistical reports can be used to obtain firsthand knowledge. B) Unfiltered information can be obtained using statistical reports. C) Statistical reports are effective for showing relationships. D) Statistical reports allow verbal and non-verbal feedback.
C
32) If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________. A) conducting an external analysis B) formulating its competitive strategies C) doing an internal analysis D) formulating its corporate strategies
C
34) The major value-creating capabilities of the organization are known as its ________. A) strengths B) opportunities C) core competencies D) resources
C
34) Which of the following is true for the communication process? A) The decoding process takes place within the channel. B) Noise cannot affect the encoding of the message. C) Encoding takes place before the message reaches the medium. D) The sender decodes the message and then transmits it.
C
35) Adam has to tell the members of his department that the office timings have changed from flexible timings to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the new timing policy. The next day, Adam realizes that most people still do not have a clear idea about the change, as a result of the confusion at the meeting. Which of the following explains why the message was not understood? A) The sender did not decode the message appropriately. B) The recipients did not encode the message correctly. C) The noise in the process interfered with the transmission of the message. D) The channel was not appropriate for the delivery of this message.
C
36) Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping. Betty, however, made other plans for the evening thinking Laura was talking about going shopping the next day. Which of the following best explains what went wrong with the communication? A) Laura used a wrong channel of communication. B) Scanability of the message was poor. C) Betty decoded the message incorrectly. D) The complexity capacity of text messaging is poor.
C
37) If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________. A) bureaucratic control B) immediate corrective action C) basic corrective action D) concurrent control
C
38) Complexity capacity refers to the degree to which the communication method ________. A) offers a reasonable assurance of confidentiality B) makes a simple message seem more complex C) effectively processes complicated messages D) offers quick and accurate feedback
C
49) All of the following are barriers to effective interpersonal communication, EXCEPT ________. A) filtering B) selective perception C) feedback D) defensiveness
C
49) An organization that is diversifying its product line is exhibiting what type of corporate strategy? A) turnaround strategy B) retrenchment strategy C) growth strategy D) stability strategy
C
52) Jargon is ________. A) the capacity of a communication method to process complex messages B) a technique for deliberate manipulation of information to make it appear more favorable to the receiver C) specialized terminology that members of a group use to communicate among themselves D) a technique that increases the breadth potential of a communication method
C
55) Listening for full meaning without making premature judgments or interpretations is called ________. A) passive hearing B) lateral communication C) active listening D) decoding
C
56) The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective. A) market value B) economic value C) balanced scorecard D) financial control
C
56) Which of the following provides a framework for understanding diverse businesses and helps managers establish priorities for allocating resources? A) a differentiation strategy B) vertical integration C) a corporate portfolio matrix D) a strategic business unit
C
57) Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance? A) market value method B) economic value method C) balanced scorecard approach D) information control approach
C
59) In the BCG matrix, a ________ has a low anticipated growth rate and a low market share. A) question mark B) cash cow C) dog D) star
C
59) Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication. A) external B) passive C) informal D) controlled
C
62) Clinical psychologists suggest that employee theft ________. A) occurs primarily when there are poor management-labor relations B) is a symptom of poor planning and management control C) happens because people find ways to rationalize this behavior as correct D) reflects deep cultural problems in the society
C
65) ________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general. A) Downward B) Horizontal C) Lateral D) Upward
D
62) Managers should "milk" cash cows for as much as they can, limit any new investment in them, and use the large amounts of cash generated to invest in ________ and ________. A) dogs; stars B) cash cows; dogs C) stars; question marks D) question marks; dogs
C
62) ________ communication is communication that flows from a manager to employees. A) Lateral B) Upward C) Downward D) Horizontal
C
66) Which of the following management styles will most likely encourage upward communication? A) dictatorial B) paternalistic C) participative D) authoritarian
C
72) In the all-channel network, communication flows ________. A) downward from a strong leader to his subordinates in the work group B) in a parallel fashion until all of the members of a work group have been informed C) freely among all members of a formal work team D) among the managers of a functional area of an organization
C
74) Over the years, managers at Wilson's Retail have discovered that the sales staff in the retail areas have the best insights into what customers want and how they shop. Wilson's uses these insights to design its retail spaces and decide which products to stock. To make the sharing of information easier, Wilson's encourages an open communication network, where information flows freely between and among staff and managers. Which of the following communication networks does Wilson's use? A) chain B) wheel C) all-channel D) downward
C
77) Who targets a narrow market segment with customized products? A) a differentiator B) an integrator C) a focuser D) a first mover
C
81) Which of the following is a disadvantage of using IT in organizational communication? A) economic drawbacks B) geographic constraints C) psychological costs D) time constraints
C
23) In which of the following cases has communication occurred? A) Gary updates his blog regularly, even though no one reads it. B) Brian attends all the Algebra lectures, but is unable to understand the subject. C) Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available. D) Ana tells her manager that she needs a new computer, but he says that the company can't afford it.
D
26) Which of the following management responsibilities determines if organizational goals are being achieved? A) designing the organization's structure B) motivating employees C) formulating business strategy D) measuring firm performance
D
26) ________ are positive trends in the external environment. A) Strengths B) Threats C) Weaknesses D) Opportunities
D
28) A study of the external environment allows a manager to understand the ________ and ________ for the organization. A) threats; weaknesses B) strengths; weaknesses C) strengths; opportunities D) opportunities; threats
D
32) Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________. A) screens B) filters C) echoes D) noise
D
33) Which of the following is an example of noise? A) sending unsolicited sales messages to prospects B) adding your contact information at the end of an e-mail message C) leaving a message on the answering machine when you cannot reach someone D) thinking about the party you attended last night while sitting in a lecture
D
33) Which of the following sources provides information which is comprehensive, formal, and easy to file and retrieve? A) oral reports B) personal observations C) statistical reports D) written reports
D
34) The comparing step in the control process determines ________. A) a company's relative position in the industry in terms of the standards used B) a company's relative position in the industry in terms of performance variances C) the ideal standard to be used in measuring organizational performance D) the variation between actual performance and the standard
D
35) The combined external and internal analyses are called ________. A) competitor analysis B) industry analysis C) market analysis D) SWOT analysis
D
37) The final link in the communication process is ________. A) encoding B) decoding C) receiving D) feedback
D
39) A ________ strategy determines what businesses a company is in or wants to be in, and what it wants to do with those businesses. A) competitive B) functional C) focus D) corporate
D
39) Which of the following refers to the overall output of goods or services produced divided by the inputs needed to generate that output? A) Yield B) Demand function C) Effectiveness D) Productivity
D
41) When a sender evaluates a communication method to judge scanability, he is checking if ________. A) the method can easily transmit a large number of messages B) the method allows recipients to process complex messages effectively C) the method adequately conveys personal warmth D) the recipient can easily browse the message for relevant information
D
45) In ________, the organization gains control of its outputs by becoming its own distributor. A) diversified integration B) concentrated integration C) backward vertical integration D) forward vertical integration
D
46) ________ is the deliberate manipulation of information to make it appear more favorable to the receiver. A) Lateral communication B) Encoding C) Diagonal communication D) Filtering
D
50) ________ takes place when a company combines with other companies in different, but associated, industries. A) Stabilized diversification B) Horizontal integration C) Vertical integration D) Related diversification
D
52) Florance is a chain of flower shops in the Chicago area. The company recently acquired Knick-knacks, which owns three gift shops. Which of the following is most similar to this acquisition? A) Construction firm Donaldson acquired Fabrica Textiles as it seemed like a good investment. B) Faced with mounting raw material costs, I&A Products took over its supplier, BR Corporation. C) Dallas Shoes buys out RunTime Shoes and expands its distribution channels through RunTime outlets. D) Toy World acquired Unicorn Children's Books and now retails both toys and books from co-branded outlets.
D
52) ________ ratios measure how efficiently the firm is using its assets. A) Liquidity B) Leverage C) Profitability D) Activity
D
53) Which of the following ratios measures how efficiently and effectively the firm is using its assets to generate revenue? A) liquidity ratios B) leverage ratios C) activity ratios D) profitability ratios
D
54) Listening is an active search for meaning, whereas ________ is passive. A) speaking B) encoding C) decoding D) hearing
D
55) A ________ strategy is used to deal with minor performance problems. It helps an organization stabilize operations, revitalize organizational resources and capabilities, and prepare to compete once again. A) turnaround B) stability C) growth D) retrenchment
D
58) In the BCG matrix, a business unit that has a high anticipated growth rate but a low market share is known as a ________. A) star B) dog C) cash cow D) question mark
D
58) When a manager asks an employee to complete a task, he or she is using ________ communication. A) upward B) lateral C) informal D) formal
D
58) ________ is the search for the best practices among competitors or noncompetitors that lead to their superior performance. A) Factor analysis B) Total quality management C) Market positioning D) Benchmarking
D
59) Control techniques can be quite different for different countries. The differences are primarily in the ________. A) types of tasks that employees perform in various countries B) way employees respond to the controlling measures C) strategic orientation of each technique D) measurement and corrective action steps of the control process
D
66) Which of the following is a competitive force under the five forces model? A) past rivalry with competitors B) predictable changes in the market C) vertical integration D) threat of substitutes
D
67) The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________. A) the skill development of employees B) how the firm performs in the short run C) the employee satisfaction in the company D) how employees service customers
D
68) Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions. A) downward B) upward C) vertical D) lateral
D
73) How can an organization develop strategic flexibility? A) It should commit resources only after thorough planning. B) It should monitor and evaluate its past strategies. C) It should depend on tried and tested perspectives from senior employees. D) It should have multiple alternatives when making strategic decisions.
D
73) If a company is concerned with achieving high member satisfaction for all the participants in a network, which of the following communication networks is best? A) chain network B) horizontal network C) wheel network D) all-channel network
D
75) An organization's grapevine works as ________. A) a method for managers to communicate official policy B) a method for management to control the dissemination of information C) both a formal and an informal communication method D) a filter and a feedback mechanism for managers
D
75) How can a cost leader use e-business to reduce costs? A) It could automate purchasing and payment systems so that customers have detailed status reports. B) It could provide rapid online responses to service requests. C) It could use Internet-based knowledge systems to shorten customer response times. D) It could use Web-based inventory control systems that reduce storage costs.
D
80) A(n) ________ is a location where Internet users can gain wireless access to the Internet. A) extranet B) LAN C) intranet D) wi-fi hot spot
D
80) Which of the following is an advantage of being a first mover? A) certainty over the direction of technology and market B) low development costs C) no financial or strategic risks D) opportunity to begin building customer relationships
D
