Test 3
________ allows shoppers to create profiles and blogs about their favorite products in social communities - Stylehive - ThisNext - InStyle - Epinions
ThisNext
Mexicans used ____ heavily to recruit volunteers and communicate with people trapped in buildings in the 2017 earthquake - WhatsApp - Facebook - Google - Twitter
Data reduction is the conversion of raw ____ into a smaller amount of more useful ____ - data; knowledge - data; information - information; data - information; knowledge
data; information
A(n) ___n report displays a greater level of detail - comparative - ad hoc - key indicator - drill-down
drill-down
____ Is the greatest concern in the peer-to-peer economic model - cost - usability - trust - accessibility
trust
Most organizations design TPS to process transactions as soon as they occur. This is called _________. - batch processing - OLAP - OLTP - source data processing
OLTP
Th ___ function is responsible for managing the organization's supply chain management - marketing - HR - POM - accounting and financial
POM
Airport police dragged Dr. David Dao from a ______ place when he refused to give up his seat - United Airlines - JetBlue - Southwest - Delta
United Airlines
ERP system
an information system based on ERP technology
A(n) ___ report summarizes the performance of critical activities - comparative - ad hoc - key indicator - drill-down
key indicator
crowdfunding
raising money for a project or venture by obtaining many small amounts of money from many people
In the ____ component of SCM, supply chain managers develop processes for managing their goods and services inventory - deliver - make - return - plan - source
source
VMI stands for
vendor-managed inventory
________ deliver functionality as services rather than as packaged software. - Wikis - Mashups - Tags - Web services
web services
The key developments of Web___ were the creation of websites and the commercialization of the web - 2 - 4 - 1 - 3
1
ERP stands for
Enterprise Resource Planning
FAIS stands for
Functional area information systems
Approximately ____ percent of consumers consult reviews before making an online purchase - 50 - 100 - 75 - 25
50
collaborative production
A type of co-creation that happens when fans or community members collaborate on a product.
Social computing has vastly altered both the expectations of customers and the capabilities of corporations in the area of - HRM - ERP - SCM - CRM
CRM
____ systems are important because customers are ___ more powerful than ever; these systems put the intimacy back into customer service - SCM; more - CRM; more - CRM; less - SCM; less
CRM; more
MRP is an earlier evolution of - SCM - FAIS - CRM - ERP
ERP
_____ sysstems are an evolution for FAIS - DSS - CRM - ERP - TPS
ERP
ERP systems that include administrative, sales, marketing, and HR processes are referred to as ___ - ERP III - ERP II - ERP IV - ERP I
ERP II
___ are designed to correct a lack of communication among ____ - FAIS; TPS - FAIS; ERP systems - ERP systems; TPS - ERP systems; FAIS
ERP systems; FAIS
Analytical CRM systems are the input for operational CRM systems T or F
False
Bundling is a form of upselling T and F
False
Only one person can update a TPS at a time T or F
False
The purpose of prescriptive analytics is to tell decision-makers what will happen in the future T or F
False
___ is an example of shopping community - LivingSocial - Fotolia - Craigslist - Kaboodle
Kaboodle
MRP stands for
Material Requirements Planning
If you want to implement an ERP system but cannot afford to make large investments in IT, ___ ERP is a good solution - SaaS - custom - vanilla - best-of-breed
SaaS
___ is a cloud- based ERP system - Eaas - Iaas - Paas - SaaS
SaaS
____ is the best-known on-demand CRM vendor - SAAP - Salesforce - Microsoft - Oracle
Salesforce
A(n) ___ supports the monitoring, collecting, storage, and processing of data from then organization's basic business transactions, each of which generates data - TPS - CRM - SCM - ERP
TPS
Business analytics vendors typically design their software so that it interfaces with excel T or F
True
Companies listen to consumers in the blogosphere who express their views on the companies' products. This is consumer-generated media. T or F
True
Low-end CRM systems are designed for enterprises with many small customers T or F
True
Social computing empowers customers and enables them to become business advocates and influencers T or F
True
Social computing generates faster and cheaper results than traditional focus groups T or F
True
Social marketplaces are an example of C2C commerce T and F
True
TPs have to efficiently handle both high volumes of data and large variations of those volumes T or F
True
The major objectives of ERP systems are to tightly integrate the functional areas of the organization and to enable information to flow seamlessly across them. T or F
True
When the production process begins with a customer order, it is a pull method T or F
True
customers want to be heard and to know whether other customers agree with them, so retailers should allow customers to post reviews and ratings for their best social computing results T or F
True
___ eliminates the need for the company to submit purchasing orders - VMI - FAIS - CRM - TPS
VMI
Which BEST describes the relationship between social media and response to natural disasters?
While many victims utilized social media apps to draw attention to their need for aid and help, emergency official surge the use of formal emergency services like 911 to prevent the spread of misinformation.
You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation. - best-of-breed - custom - as-is - vanilla
best-of-breed
____ allows companies to post jobs to eight different social networks simultaneously - bullhorn reach - monster - linedin - wattpad
bullhorn reach
___ is when a business sells a group of products or services together at a lower price than their combined individual prices - upselling - down selling - bundling - cross-selling
bundling
Folksonomies
collection of tags created by users that provide metadata (data about data) regarding information
____ marketing is when companies use social computing tools to obtain feedback from customers - conversational - filter - viral - traditional
conversational
A TPS supports the monitoring, collecting, storage, and processing of ___ from the organization's basic business transaction - information - wisdom - knowledge - data
data
____ analytics is the first step in data reduction - prescriptive - descriptive - useful - predictive
descriptive
suppose you are failing one of your classes, you know you need to pay attention in class, study every day, take better notes, read the book before the lectures, or talk t the teacher about ways to improve. you developed this list in the ___ phase of the IDC - implementation - design - intelligence - choice
design
GIS is a computer-based system for capturing, integrating, manipulating, and displaying data using - dashboards - digitalized maps - analytics - solar energy
digitized maps
Social media is a reliable method for communicating about emergencies, so emergency responders use social media in conjunction with the 911 system as much as possible T or F
false
Peer-to-peer lending
financial transaction that occurs directly between individuals or "peers"
___ is a benefit of ERP - Cost - Flexibility - Employee adoption - complexity
flexibility
____ are user-generated classifications that use ____ to categorize and retrieve web pages, photos, videos, and other we content - folksonomies; tags - crowdsources; tags - folksonomies; mashups - crowdsources; mashups
folksonomies; tags
The ___ process originates in the sales department and ends in the accounting department - production - fulfilment - procurement - marketing
fulfilment
Answering the question "did this opinion work as proposed" occurs in the ____ phase of the IDC - choice - design - implementation - intelligence
implementation
Suppose you are failing a class. Based on the choice you made to start studying harder, you look over your notes every day after class and study at least an hour every night for at least a week before an exam. This action is part of the ___ phase of the IDC - intelligence - design - implementation - choice
implementation
_____ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data - material - information - financial - supply
information
Examination and answering the question "what is the problem" occur in the ____ phase of IDC - intelligence - design - implementation - choice
intelligence
Social ____ is the monitoring, collection, and analysis of socially generated data to make strategic decisions - knowledge - intelligence - data - wisdom
intelligence
Packing, assembly, or manufacturing are ___ activities - upstream - irrelevant - downstream - internal
internal
SCM systems are ___ systems - interorganizational -intraorganizational - extraorganizational - exterorganizational
interorganizational
Businesses use customer ___ to create highly individualized offers that customers are more likely to accept - personalization - customization - intimacy - virility
intimacy
In the ___ component of SCM, the supply chain managers schedule the activities necessary for production, testing, packaging, and preparation for delivery - return - source - deliver - make - plan
make
________ is part of the ________ process and occurs when the company is trying to increase its inventory. - make-to-stock; production - make-to-order; production - make-to-stock; fulfillment - make-to-order; fulfillment
make-to-order; production
The push model is called ____ which means the production begins with a ____ - make-to-stock; forecast - make-to-order; forecast - make-to-order; customer order - make to stock; customer order
make-to-stock; forcast
___ is part of the ___ process and occurs when the company is trying to increase its inventory - make-to-stock; procurement - make-to-stock; production - make-to-order; procurement - make-to-order; production
make-to-stock; production
Considering the nature of the decision, acquiring and using resources efficiently in accomplishing organizational goals is ___ - operational control - strategic planning - financial planning - management control
management control
____ is the number of shares of the company's stock outstanding multiplied by the price per share of the stock - lifetime value - customer life cycle - market capitalization - customer churn
market capitalization
_____ is NOT an example of collaborative consumption - peer-to-peer lending - crowdfunding - collaborative production - mass customization
mass customization
___ flows are the physical products, raw materials, supplies, and so forth that flow along the chain - information - financial - material - supply
material
The optimal result of the organization's CRM efforts is to ____ the number of high-value repeat customers while ____ customer churn - maximize; minimizing - minimize; maximizing - maximize; maximizing - minimize; maximizing
maximize; minimizing
____ decisions deal with routine and repetitive problems - unstructured - structured - semistructured - mid structured
mid structured
Many publishers view ________ advertising as risky because it has the potential to erode the public's trust. - native - filter - viral - conversational
native
Job couches recommend spending most of your time ___ to get a job - networking - online - educating yourself - talking to headhunters
networking
____ CRM systems are hosted by an external vendor in the vendor's data center - social - on-premise - on-demand - mobile
on-demand
The concept of ____ is also known as utility computing or ____ - on-demand; ERP - on-demand; SaaS - on-premise; SaaS - on-premise; ERP
on-demand SaaS
____ CRM systems are purchased from a vendor and then installed on site - on-primise - on-demand - mobile - social
on-premise
____ is how new employees acquire the necessary knowledge, skills, and behaviors to become effective members of the organization - social networking - recruiting - onboarding - employee development
onboarding
considering the nature of decisions, executing specific tasks efficiently and effectively is ____ - management control - strategic planning - operational control - financial planning
operational control
____ analytics examines recent and historical data to detect patterns and predict future outcomes and trends - useful - predictive - descriptive - prescriptive
predictive
you would use linear, multiple, or logistic regression in statistical procedures for ___ analytics - prescriptive - useful - predictive - descriptive
predictive
____ analytics answers the question "what should we do?" - useful - predictive - prescriptive - descriptive
prescriptive
The ___ process originates in the warehouse department and ends in the accounting department - production - marketing - procurement - fulfilment
procurement
POM stands for
production and operations management
Productivity is a - useful way of seeing how important a product is - ratio between the inputs and outputs for which a manager is responsible - function of the number of inputs and outputs for which a manager is responsible - measure of how useful a manager is
ratio between the inputs and outputs for which a manager is responsible
A(n) ___ is a tool that uses mathematical algorithms to predict consumers' likes and dislikes - third-party app - analytic tool - cloud-based sales server - recommendation engine
recommendation engine
A criticism of ___ is that they only exist to improve their clients' online images through changing consumers' perception - reputation management firms - consumer surveys - health care office managers - online review sites
reputation-management firms
___ is part of the ___ process and involves sending goods that are in the warehouse to the customer - sell-from-stock; procurement - Sell-from-stock; fulfillment - configure-to-order; fulfillment - configure-to-order; procurement
sell-from-stock
____ refers to a practice in which customers ship in a physical store but then search for the best price online - channel conflict - product displaying - show rooming - bargaining
showrooming
Stockpiling is most likely to occur with ____ - VMI - vertical integration - bullwhip effect - ERP
the bullwhip effect
Data silos are often associated with - support for organizational transformation - support for maintaining organizational strategy - the development of infrastructure to support enterprise-wide analytics - the development of one or a few related analytics applications
the development of one or a few related analytics applications
You purchase the raw metal, glass, and leather to manufacture your new car from various suppliers. You are conducting business ________. - foolishly - internally - upstream - downstream
upstream
With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options. - as-is - best-of-breed - vanilla - custom
vanilla