The Characteristics of Nonverbal Communication

Verbal and nonverbal communication can be integrated in order to do all of the following, except: a. Formulate b. Repeat c. Regulate d. Substitute

a. Formulate

Which of the following statements is most likely true about the nonverbal communication depicted in this picture? a. The women in the background are complementing their verbal communication with their body language. b. The nonverbal communication of the women in the background is tied to culture. c. The women in the background are contradicting their verbal communication with their body language.

a. The women in the background are complementing their verbal communication with their body language.

All of the following are typically examples of negative body language except: a. Tilting the head b. Pinching bridge of nose, eyes closed c. Patting/fondling hair d. Biting nails

a. Tilting the head

Which of the following is an example of using nonverbal communication to regulate verbal communication? a. holding up a hand to indicate you do not wish to be interrupted or to stop communication b. smiling while recounting an experience you found amusing c. crossing fingers to indicate lying d. clapping after a performance, yelling/cheering during a sporting event

a. holding up a hand to indicate you do not wish to be interrupted or to stop communication

When something is _______________, it means that is has more than one possible meaning or interpretation. a. contradictory b. ambiguous c. biased d. polarized

b. ambiguous

Emotional savvy gives you the ability to do all of the following, except: a. Accurately read the emotional cues others send. b. Respond with nonverbal cues that reflect emotional understanding and care. c. Confuse and confound others with words that contradict your true feelings. d. Know if the relationship is meeting your emotional needs.

c. Confuse and confound others with words that contradict your true feelings.

Jane was sent by her Chicago-based company to a business convention in Tokyo, Japan. While at lunch, she and several other Americans in attendance sat together at lunch. As they laughed and enjoyed themselves, Jane noticed that many people glanced at them uncomfortably and whispered to each other. When Jane asked the young waitress what was wrong, the girl avoided eye contact with her, shook her head without saying a word, and quickly walked back to the kitchen. Which of the following is most likely the cause of confusion in this scenario? a. The rules governing nonverbal communication in Japan are very different than those in the U.S. b. Nonverbal communication is ambiguous, and there are several people in this scenario who are all interpreting messages that seem foreign to them. c. The multiple channels involved and the many ways in which verbal and nonverbal communication integrate make this situation complicated. d. All of the above are likely causes of confusion in this scenario.

d. All of the above are likely causes of confusion in this scenario.

Which of the following statements is not true? a. Nonverbal communication is tied to culture. b. Nonverbal communication is not governed by rules. c. Nonverbal communication is ambiguous. d. Nonverbal communication relies on multiple channels.

d. Nonverbal communication relies on multiple channels.

Language is more _____________ and _____________ than nonverbal communication. a. ambiguous; regulated b. continuous; governed c. integrated; emphasized d. finite; rigid

d. finite; rigid

Which of the following is an example of using nonverbal communication to repeat verbal communication? a. holding up a hand to indicate you do not wish to be interrupted or to stop communication b. clapping after a performance, yelling/cheering during a sporting event c. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes d. gesturing towards the door while saying, "Let's go"

d. gesturing towards the door while saying, "Let's go"