The Work Culture

Which is used to determine one's capability to cope with environmental demands and pressures?​ American Sign Language (ASL)​ Intelligence Quotient (IQ)​ Emotional Intelligence (EI)​ Extrasensory perception (ESP)​

Emotional Intelligence (EI)

By evaluating a nurse's level of anxiety in hectic clinical situations, what type of abilities might the manager be observing? ​ Emotional abilities​ Analytical abilities​ Rational abilities​ Intellectual abilities​

Emotional abilities

Increasing emotional intelligence is likely to improve performance as a nurse because it may increase which of the following? Select all that apply.​ Ability to remove all stress in the workplace​ Ability to empathize without internalizing​ Ability to manage your own emotions​ Ability to make better decisions about client care​ Ability to read and respond appropriately to the emotions of others​

Ability to empathize without internalizing Ability to manage your own emotions Ability to make better decisions about client care Ability to read and respond appropriately to the emotions of others

Which are true about advocacy? Select all that apply​. Advocacy helps others grow in their role.​ Advocacy is done only for subordinates​. Advocacy is done only for clients​. Advocacy helps others self-actualize in their role​. Advocacy is part of the leadership role​.

Advocacy helps others grow in their role.​ Advocacy helps others self-actualize in their role​. Advocacy is part of the leadership role​.

The nurse is open to the manager's feedback about ways to increase their emotional intelligence. Which actions could they adopt to ensure growth in emotional intelligence? Select all that apply​. Regulate anxiety by removing all stress from the workplace​ Focus on increased sympathy towards clients​ Begin therapy to better understand their emotions at work​ Motivate themselves to make more money at work by picking up extra shifts​ Self-regulation by practicing meditation​

Begin therapy to better understand their emotions at work Self-regulation by practicing mediation

The nurse manager is observing their employees on a medical-surgical unit. The manager noted that one nurse often appears anxious in hectic clinical situations. Based on the nurse's behavior, who might be affected by this increased anxiety? Select all that apply.​ Nurse manager​ Coworkers Organizational leadership​ The nurse's clients​ Families of clients​

Coworkers The nurse's clients Families of clients

Based on the observation of the nurse appearing anxious in hectic clinical situations, the nurse manager would prioritize a hypothesis for creating a support plan for which type of work abilities? Select all that apply​. Emotional abilities​ Relational abilities​ Analytical abilities​ Intellectual abilities​ Rational abilities​

Emotional abilities Relational abilities

Match each statement with the appropriate intelligence type.

Emotional intelligence (EI) is about the emotional, social, communicative and relational abilities one has. IQ, or cognitive intelligence, is about the cognitive, intellectual, logical, analytical, and rational abilities. EQ is about grasping one's own, as well as others' wants and needs. So, it's about understanding not only what you need and want to feel satisfied and happy in life, but also about understanding and grasping what others might need and want to feel happy and healthy in life.​ IQ scores cannot be improved, EQ scores can be improved, and skills can be developed.​

The manager has completed employee observations and is giving feedback. The manager notes deficiencies in the emotional intelligence of the nurse. What are the areas of opportunity the manager can educate the nurse about to improve their emotional intelligence? Select all that apply.​ Sympathy Motivation Self-awareness​ Self-regulation​ Social skills​

Motivation Self-awareness Self-regulation Social skills

Three months later, the manager is observing the nurse and notes an increase in emotional intelligence. Identify if the following observations would indicate an improvement or no improvement in emotional intelligence for the nurse. Conflicts with staff​ Consistently taking a lunch break​ Making compassionate connections with clients​ Reactionary behaviors​ Remains calm during times of stress​

Not improved Improved Improved Not improved Improved

Which action by the nurse manager is the best example of increasing staff motivation to practice self-care? ​ Practice self-care and encourage staff to do so​ Closely manage the work of employees Practice as much control as possible over the work environment ​ Decrease time away from work in order to be on the unit to meet the staff's needs​

Practice self-care and encourage staff to do so

Nurses can prevent burnout on the job by practicing which habit?​ Frequently working overtime to improve competence Avoiding asking for help from colleagues to demonstrate independence Promoting work efficiency by saving accrued time off​ Practicing self-care​

Practicing self-care

What can a leader do to promote employee self-care in the workplace? Select all that apply​. Provide healthy snacks in the break room​. Deny time off during the holidays to promote fairness. Cover employees throughout the day so they can take a short break off the unit​. Encourage the use of accrued time off to seek time away from the workplace setting. Discourage lunch breaks when the unit is busy.

Provide healthy snacks in the break room​. Cover employees throughout the day so they can take a short break off the unit​. Encourage the use of accrued time off to seek time away from the workplace setting.

Which of the following best describes emotional intelligence?​ Cognitive abilities​ Social abilities​ Rational abilities​ Intellectual abilities​

Social abilities

How do nurse leaders use emotional intelligence to be successful? Successfully use time-management techniques​ Successfully manage shift scheduling Successfully manage cognitive intelligence​ Successfully deal with people and the environment​

Successfully deal with people and the environment

Emotional intelligence helps the nurse improve communication when the nurse does which of the following? Select all that apply.​ Teamwork for solutions to client problems​ Accepting a different point of view​ Listening to a client​ Controlling the client experience​ Sharing information​

Teamwork for solutions to client problems Accepting a different point of view Listening to a client Sharing information