TLI 213 Chapter 11

When project managers impose a solution to dysfunctional conflict after listening to each party, they are ____ the conflict

Arbitrating

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to ____ the conflict

Control

The first step in facilitating group decision making is to

Identify the problem

Which of the following is commonly associated with high-performing teams?

Mistakes are viewed as opportunities for learning

Symptoms of groupthink include

Negative stereotypes of outsiders

The first project meeting is critical to the early functioning of the project team. Which of the following is NOT true regarding this meeting?

Not quitting until we're done

Project managers play a key role in developing high performance project teams. Which of the following is NOT a contributing factor to this role

Report progress to top management

During the delivery phase of a project life cycle, the most significant source of conflict is

Schedules

Sam is the coach of a high school soccer team and has noticed that some of the close relationships...who will control the group and how will decisions be made

Storming

Experience and research indicate the high performance project teams are much more likely to develop under all of the following EXCEPT

Team members are selected by their managers

There are two important factors that affect the recruitment of project members. Which of the following is one of these factors

The management structure being used to complete the project

When recruiting project team members, which of the following is NOT something a project manager might consider?

Their skill set as it compares to the project manager

The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision?

What are the roles and responsibilities

Researchers have found that high performance teams have norms for team interactions. Which of the following is NOT one of these norms?

When a decision has to be made, everyone should agree before moving forward

Establishing a team identity is facilitated by

all of these