to go test/ texas roadhouse
what is the maximum time the phone should ring before being answered?
1
what denominations can go on a giftcard?
5-100
what do you do if a guest calls or comes back saying they are missing an item?
apologize and grab a manager
if the kitchen is running longer than you told the guest on the to go order, how do you properly handle it?
apologize, tell the guest how much longer, offer them a drink, and tell a manager
what sauce comes with every order of prime rib
au jus, horseradish upon request
to go host are responsible for displaying great phone etiquette, running food, seating guest, and having great menu knowledge.
true
when taking an order, it is proper procedure to repeat the order back to the guest.
true
when answering the phone for a to go order, what is important?
smiling
when bagging a to go order, which of the following is the correct procedure?
staple ticket to bag and to go order, label items on boxes, check for extras, separate hot and cold items, check off items in bag, sign the order.
why are seat numbers important?
they keep orders and seats organized
why is it a good practice to ask the guest for their phone number?
we can call them in case there is an issue with their order
if a guest must be placed of hold, what is the maximum hold time?
30 seconds
what is the best response to go guest request?
absolutely
if a guest calls to change their order after you have already ordered it, what do you do?
all of the above
which of the following are the to go procedures for taking an order?
all of the above
what are the to go procedures for placing an order?
enter guests name and phone number, enter the order, print the ticket
what does it mean to pack cold vs cold items
pack cold items together so they dont melt
what are the steps to close out a to go order?
print a guest check, go over items in bag with guest, close out the check with their method of payment, thank them and wish them a good meal.
what information is needed if a guest orders an 8 oz sirloin, baker, and a house salad?
steak temp, upsells (smothered, loaded, etc), salad dressing
which are ways to upsell a togo order?
suggest an appetizer
