TOM 301 Ch. 2

31. Which of the following is a key process metric? A. Flow rate B. Flow unit C. Base unit D. Base rate

A. Flow rate

34. Which of the following is NOT a key process metric? A. Flow unit B. Flow time C. Flow rate D. Inventory

A. Flow unit

7. Which of the following statements about a process flow diagram is FALSE? A. It cannot have multiple resources. B. It includes three components: inputs, resources, and outputs. C. It has inputs flowing into a process. D. It has outputs flowing out of a process.

A. It cannot have multiple resources.

25. Which of the following is an appropriate resource of a cinema? A. Movie projector B. Popcorn C. Ticket sales D. Number of customers

A. Movie projector

27. Which of the following measures is an appropriate flow unit for analyzing the main operation of a supermarket? A. Number of customers served B. Number of square feet in the store C. Number of checkout lines D. Number of employees

A. Number of customers served

11. A CEO of a firm will be interested in a _________ level of the ___________ to know how the entire firm is doing. A. high, process scope B. high, flow unit C. low, process scope D. low, flow unit

A. high, process scope

46. Inventory is usually measured in the following units EXCEPT: A. miles. B. dollars. C. pounds. D. boxes.

A. miles.

9. A graphical representation of a process is called a: A. process flow diagram. B. process flow chart. C. process activity diagram. D. process activity chart.

A. process flow diagram.

12. From the perspective of a cashier in a supermarket, the appropriate level for the process scope is: A. the customer checkout process. B. the supermarket. C. the grocery business. D. the food industry.

A. the customer checkout process.

37. Inventory tells us: A. the number of flow units within a process. B. the rate at which flow units move through a process. C. the time a flow unit spends in a process. D. the time a flow unit starts a process.

A. the number of flow units within a process.

7. Which of the following statements about a process is TRUE? A. A process cannot be measured. B. A process can be measured. C. A process cannot be improved. D. A process can only be represented mathematically. There are three key process metrics to measure a process.

B. A process can be measured.

22. Which of the following is an appropriate output of a bakery? A. Steel beam B. Baked goods C. Oven D. Flour

B. Baked goods

19. Which of the following is an appropriate output of a refreshment stand at a cinema? A. Corn B. Popcorn C. Ticket sales D. Movies

B. Popcorn

50. Little's Law describes the relationship between the following metrics EXCEPT: A. flow rate. B. flow unit. C. flow time. D. inventory.

B. flow unit.

35. Flow rate tells us: A. how much stuff is in the process. B. how much stuff moves through the process per unit of time. C. how much time stuff spends in the process. D. how much stuff is needed for the process.

B. how much stuff moves through the process per unit of time.

30. A process metric is something that can be __________ to reveal the ____________ and ____________ of a process. A. measured, inputs, outputs B. measured, performance, capability C. speculated, inputs, outputs D. speculated, performance, capability

B. measured, performance, capability

8. Which of the following is a definition of the term "process"? A. A set of activities that combines a collection of units. B. A set of activities that combines a collection of supplies. C. A set of activities that transforms a collection of inputs into outputs. D. A set of activities that transforms a collection of outputs into inputs.

C. A set of activities that transforms a collection of inputs into outputs.

38. Which of the following data are needed to compute the flow time process metric at a dentist's office? A. Traveling time of patients B. Scheduling time of patients C. Arrival time of patients D. Arrival time of staff

C. Arrival time of patients

32. Which of the following is a key process metric? A. Raw materials B. Inputs C. Inventory D. Outputs

C. Inventory

23. Which of the following is an appropriate resource of a bakery? A. Steel beam B. Baked goods C. Oven D. Flour

C. Oven

20. Which of the following is the most appropriate output of a cinema? A. Corn B. Movie screens C. Ticket sales D. Candy bars

C. Ticket sales

24. Which of the following is measured in an appropriate flow unit for a cinema? A. Corn B. Popcorn C. Ticket sales D. Candy bars

C. Ticket sales

15. For the purpose of process analysis, which of the following is measured in an appropriate flow unit for analyzing the main operation of a department store? A. Number of hours the store is open each day B. Square footage of the store C. Weekly sales figure D. Number of cash registers

C. Weekly sales figure

29. A flow unit is generally associated with the __________ of a process. A. inputs B. resources C. outputs D. activities

C. outputs

14. An example of a flow unit at a fast-food restaurant is: A. the cashiers. B. the kitchen. C. the customers. D. the suppliers.

C. the customers.

36. Flow time tells us: A. the number of flow units within a process. B. the rate at which a flow unit moves through a process. C. the time a flow unit spends in a process. D. the time a flow unit starts a process.

C. the time a flow unit spends in a process.

26. Which of the following is NOT a rule to define a flow unit? A. A flow unit should correspond to what an operations manager wants to track and measure with respect to a process. B. A flow unit should be measured consistently in the unit for which it is defined. C. A flow unit should be used to measure all activities within a process. D. A flow unit should be used to measure the number of resources in a process.

D. A flow unit should be used to measure the number of resources in a process.

48. Which of the following factors is relevant to Little's Law? A. Customer arrival times B. Resource input time C. Customer sequencing D. Average customer flow time

D. Average customer flow time

21. Which of the following is an appropriate input of a bakery? A. Steel beam B. Baked goods C. Oven D. Flour

D. Flour

33. Which of the following is a key process metric? A. Activity time B. Process time C. Completion time D. Flow time

D. Flow time

28. Which of the following is NOT measured in an appropriate flow unit for analyzing the main operation of a supermarket? A. Customers served B. The number of employees working per day C. Sales dollars D. Number of cash registers

D. Number of cash registers

16. For the purpose of process analysis, which of the following is NOT measured in an appropriate flow unit for analyzing the operation of a hair salon? A. Number of customers served per day B. Monthly sales figures C. The dollar value of haircare products sold per day D. Number of stylists working each day

D. Number of stylists working each day

18. Which of the following statements about resources of a process flow diagram is TRUE? A. Resources are outputs of a process. B. Resources are represented as arrows pointing to a process. C. Resources are not relevant to a process. D. Outputs of some resources can be used as inputs to other resources.

D. Outputs of some resources can be used as inputs to other resources.

45. Flow rate is usually measured in the following units EXCEPT: A. dollars per week. B. pounds per month. C. boxes per week. D. dollars per customer.

D. dollars per customer.

13. A flow unit is: A. the basic unit that activates a process. B. the basic unit that goes in a process. C. the basic unit that bypasses a process. D. the basic unit that moves through a process.

D. the basic unit that moves through a process.

10. A process scope is: A. the set of resources used in the process. B. the set of outputs produced by the process. C. the set of inputs required by the process. D. the set of activities involved in the process.

D. the set of activities involved in the process.