troubleshooting methodology/resolving core HW Prob

A desktop computer is experiencing continuous reboots. It gets to the BIOS screen and then reboots every time. Which two components are most likely to cause this problem? A. Power supply B. RAM C. CPU D. Motherboard

A. CPU D. Motherboard

When you turn on a desktop computer, you hear a loud squealing noise coming from inside the case. Which components are potential culprits for making the noise? A. HDD B. SSD C. CPU D. RAM E. CPU fan F. Power supply fan

A. HDD F. Power supply fan E. CPU fan

What happens in step 1 of the troubleshooting methodology is to identify the problem? A. Question the user and identify user changes to the computer B. perform backups before making changes C. Inquire regarding environmental or infrastructure changes D. Review system and application logs E. Establish a plan of action to resolve the problem F. determine the cause

A. Question the user and identify user changes to the computer B. perform backups before making changes C. Inquire regarding environmental or infrastructure changes D. Review system and application logs

You are identifying the problem while troubleshooting a network issue. Which of the following are proper steps to help identify the problem? A. Review the system and application logs B. Determine the next steps to resolve the problem C. Question the user and identify user changes to the computer D. Conduct internal or external research based on symptoms E. Inquire regarding infrastructure changes

A. Review the system and application logs C. Question the user and identify user changes to the computer E. Inquire regarding infrastructure changes

Maria, a user, is unable to access websites and has reported connectivity issues with pop-ups on the screen. John, a technician, removes malware, and then is able to ping the router and access the websites. Which of the following are the next steps that the technician should perform to troubleshoot the issue? Choose two A. Verify full system functionality B. Documents findings, actions, and outcomes C. Reconnect the device to the network D. Reboot the device to verify the fix

A. Verify full system functionality B. Documents findings, actions, and outcomes

A Windows user complains that her computer keeps crashing. What is the proprietary crash screen she is most likely seeing?

Blue Screen of Death (BSOD) error codes are useful

A technician who has been troubleshooting a computer tells you that the system is having problems with overheating. Which component is most likely to cause this issue?

CPU

You have discovered a fix for a broken laptop. Before implementing changes, what should you consider, according to the best practice methodology?

Corporate policies

You are training a class of new technicians on troubleshooting motherboard issues. Which of the following are issues most likely caused by a failing CMOS battery? A. Attempts to boot to the incorrect device B. Intermittent device failure C. BSOD/pinwheel errors D. BIOS time and setting resets

D. BIOS time and setting resets A. Attempts to boot to the incorrect device

You are troubleshooting a Windows-based desktop computer that is experiencing unexpected shutdowns. Which of the following would be a good next step to resolve the issue? A. Replace the motherboard, CPU, and RAM to see if it resolves the problem B. Replace the CPU to see if it resolves the problem C. Reinstall Windows to see if it resolves the problem D. Replace the RAM to see if it resolves the problem

D. Replace RAM B. Replace CPU

Which of the following should a technician do next after reporting an incident in the incident response process?

Document the incident

A user pushes the power button on her desktop computer but nothing happens. She double-checks that it is plugged in and that the wall outlet is working properly. Which components are most likely to cause this problem? A. Motherboard B. Power supply C. RAM D. CPU E. Power cord

E. Power cord B. Power supply

What is the second step in the CompTIA troubleshooting theory which is logical and methodical approach to troubleshooting?

Establish a theory of probable cause

You are using the best practice methodology to troubleshoot a printer. During which phase of the methodology should you use external research based on the symptoms?

Establish a theory of probable cause

You are using the best practice methodology to troubleshoot a video problem. During which step should you question the obvious?

Establish a theory of probable cause

You turn on a desktop computer and it fails to boot. You hear a rhythmic ticking coming from inside the case. What is most likely the problem?

Failed hard drive

According to CompTIA, what is the first step in the troubleshooting theory?

Identify the problem

What is the first step in the CompTIA troubleshooting theory which is logical and methodical approach to troubleshooting?

Identify the problem

When a user turns on his desktop computer, nothing appears on the screen. He hears three long beeps, followed by three short beeps, and three long beeps. What should you do as a next step?

Look up the beep code on the manufacturer's website

A field technician reports back that the computer she is troubleshooting has exposed distended capacitors. Which component has most likely failed?

Motherboard

A user complains of smoke and a foul odor coming from his desktop computer, so he shut it down. Which component is most likely causing the problem?

Power supply

Which step of the troubleshooting methodology inquires regarding environmental or infrastructure changes?

Step 1

A network technician is troubleshooting an issue and has established a theory of probable cause. Which of the following steps should the network technician take next?

Test your theory to determine the actual cause

What is the third step in the CompTIA troubleshooting theory which is logical and methodical approach to troubleshooting?

Test your theory to determine the actual cause

You have been troubleshooting a laptop for an hour and have established a theory of probable cause for the problem. What is the next step you should take?

Test your theory to determine the actual cause

When a desktop computer boots up, there is no video on the LCD monitor, just a blank screen. The system makes one beep when it powers on, and air is coming out of the case fan. What is the most likely cause of the problem?

The monitor is disconnected

What is the fifth step in the CompTIA troubleshooting theory which is logical and methodical approach to troubleshooting?

Verify full system functionality and, if applicable, implement preventive measures

You are solving a problem with a desktop computer that was caused by human error. When is the appropriate time to implement preventive measures, according to the best practice methodology?

Verify full system functionality and, if applicable, implement preventive measures

You are tasked to troubleshoot a motherboard problem. You have established a plan of action to resolve the problem and implement the solution. What will you do next?

Verify full system functionality and, if applicable, implement preventive measures

You have implemented a solution that resolved an audio problem on a laptop computer. Following the best practice methodology, what is the next step to take?

Verify full system functionality and, if applicable, implement preventive measures

What is the final step in the CompTIA troubleshooting model?

document your findings, actions taken, and the outcome

What is the sixth step in the CompTIA troubleshooting theory which is logical and methodical approach to troubleshooting?

document your findings, actions taken, and the outcome

You have fixed a printer problem and verified full functionality. What is the next step to take in the best practice methodology?

document your findings, actions taken, and the outcome

Smith, a technician, is troubleshooting a problem. He has tested the theory to determine the actual cause. Which of the following should be the technician's next step?

establish a plan of action to resolve the problem, then take steps to implement the solution

What is the fourth step in the CompTIA troubleshooting theory which is logical and methodical approach to troubleshooting?

establish a plan of action to resolve the problem, then take steps to implement the solution