TTU Interpersonal Communication Exam 3

Which method is based on the idea that the key to changing feelings is to change unproductive cognitive interpretations?

The rational-emotive approach

Challenges related to the ____________ dialectic have increased as social media make these boundaries more difficult to manage.

expression-privacy

Teaching children to recognize and ____________ their emotions is foundational to building their emotional intelligence.

label

Isa listens carefully to her friend Zoey explain why she wants to drop out of college. She understands her position clearly, but Isa tells Zoey that she disagrees with her decision. This exchange illustrates a high degree of ____________.

listening fidelity

A relationship is best described as which of the following?

A process

Which statement is an example of metacommunication?

"I appreciate how difficult it was to admit your mistake to me."

Which type of language acknowledges that people don't make us like or dislike them?

"I" language

Which type of language helps you accept responsibility for your feelings?

"I" language

Mark is wrestling with the decision to find a new apartment because he doesn't get on well with his current roommate, Jason. This topic is sensitive and emotionally charged. How should his friend Charlisse respond when Mark shares his thoughts on the subject?

"Tell me more. I'm listening."

When offering emotional support, which of the following responses is best?

"This must be an incredibly hard time for you."

College students spend ____________ percent of their communication time listening.

55

Which is the most important thing people look for in an apology?

Acknowledgment of responsibility

Mallory and Nicholas, a married couple who typically spend a lot of time together, recently decided to take separate vacations every year. Which strategy are they using to manage their dialectical tensions?

Alternating

What, according to research, seems to be the primary basis of attraction for speed daters?

Appearance

Text messages to your romantic partner that say LYLC ("love you like crazy") are what type of relational maintenance strategy?

Assurances

Emotional intelligence involves which of the following abilities?

Being sensitive to the feelings of others

CL(alt) is a concept in social exchange theory that addresses the fact that costs and rewards don't exist in isolation. What does this stand for?

Comparison level of alternatives

Taylor doesn't like to deal with personal messages when she is at work, but her partner, Corey, feels the need to call or text her often during the day. Which dialectical tension are they experiencing in their relationship?

Connection-autonomy

Which dialectic captures the challenges that people in a relationship face when trying to meet others' expectations while being true to themselves?

Conventionality-uniqueness

Which of the listening styles involves listening for inaccuracies and inconsistencies?

Critical

It's difficult to talk to Kathleen about her plans after graduation as she essentially has none. So when the topic comes up she becomes testy and views comments or suggestions as personal criticism. Kathleen is exhibiting which style of listening?

Defensive listening

Josh is happy with his new partner, Jesse, and doesn't want to do anything to damage their growing relationship as a couple. Like most people of a certain age, however, Josh has some relational baggage. How would you advise Josh to address this with Jesse?

Disclose elements of your past as your relationship progresses, because it's better that Jesse learns about significant relational baggage from you than a third party.

What does EQ measure?

Emotional intelligence

____________ is the process of managing and sometimes suppressing emotions.

Emotional labor

"I can see how much that must have upset you" is a statement that uses what type of listening response?

Empathizing

When retelling the original message, which style of listening presents a distorted version of it?

Filling in gaps

____________ is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain.

Hearing

Samuel values harmony in his in-group and is also inclined to hide his negative emotions about outsiders. Samuel is most likely from which of the following countries?

India

Constant bombardment from the internet, the media, cell phones, and various other sources create this barrier to listening?

Information overload

We often choose-understandably and sometimes wisely-to listen mindlessly rather than mindfully due to which barrier to listening?

Information overload

Social media can make it easier for shy or reticent people at which relational stage?

Initiating

Which is a key characteristic of debilitative emotions?

Intensity

Which assertion is true about mindless listening?

It frees us to focus our minds on messages that require our careful attention.

____________ is the degree of congruence between what a listener understands and what the message sender was attempting to communicate.

Listening fidelity

____________ listening involves giving careful and thoughtful attention and responses to the messages we receive.

Mindful

Migraine is an example of which barrier to listening?

Noise

Which of the following is a finding from research about emotion?

One of the most significant factors influencing emotional expression is the position of a culture on the individualism-collectivism spectrum.

Tara is having a difficult time listening to her anthropology professor because she is worried about her failing grade in calculus. Which barrier to listening is this?

Personal concerns

Justin is explaining to his friend Maria why he is considering applying early for law school. Maria smiles and nods while thinking about whether she should apply early for med school. Which listening style is Maria exhibiting?

Pseudolistening

We have a lot of "spare time" to spend with our minds while someone is talking due to which barrier to listening?

Rapid thought

What does research reveal is the key to satisfying self-disclosure?

Reciprocity

____________ feedback invites the speaker to talk without concern of evaluation.

Reflective

Which is the most constructive way of managing dialectical tensions?

Reframing

Different tones of voice affect which dimension of a message?

Relational

What kind of messages deal with needs for intimacy, affinity, respect, and control?

Relational

When Samuel told Ichiro that he had just lost his job, Ichiro listened carefully and then asked Samuel how he felt about having been fired, adding that he would act as a reference for him in his search for a new position. Ichiro practices which type of listening?

Relational

The number of times that information is heard or repeated and the amount of information received at once influence which component of listening?

Remembering

What is the greatest concern with multitasking?

Safety

Which has been found to be one of the least forgivable offenses in a dating relationship?

Sexual infidelity

Virginia knows that her partner, Sean, does not respect her. She suffers when he criticizes her at home and shames her in public, yet she fears leaving him and being alone. Which theory offers an explanation for why Virginia would stay in an abusive relationship?

Social exchange theory

Which interpersonal relationship theory is based on an economical model?

Social exchange theory

"How has your mother been feeling lately? Did she get over her bronchitis?" These questions reflect which strategy for relational maintenance?

Social networks

Agreement, offers to help, praise, and diversion are types of which listening response?

Supporting

Who is most likely to have developed a parasocial relationship?

Terrell, who has seen every episode of the TV show Empire twice

Being aware of syntactic and grammatical rules, a speaker's vocabulary and jargon, the message's source, and the context, are all elements of which component of listening?

Understanding

____________ is attaching meaning to a message.

Understanding

Which assertion is true about culture and emotion?

Whereas individualists are quite frank about expressing negative emotions toward outsiders, collectivists are more likely to hide emotions such as disliking.

When asked how she is feeling, instead of responding, "I feel terrible," Emily describes herself as vulnerable, anxious, and overwhelmed. Emily is exhibiting ____________.

a robust emotional vocabulary

Types of settings, individuals, and topics of conversations are examples of ____________.

activating events

The most common response to someone sharing a problem is _______________.

advising

People who are ____________ oriented are much more aware of their emotional states.

affectively

Eric dislikes discussing his feelings, and tends to suppress the expression of emotions. It's possible that Eric experiences ____________.

alexithymia

Jason tends to withhold judgment until he hears everything a person has said, and he considers all sides of an issue before responding. Jason is a(n) ____________ listener.

analytical

Feeling apologetic when you are not at fault demonstrates the fallacy of ____________.

approval

Whereas hearing is a physiological process, ____________, the second step in the process, is a psychological one.

attending

Shifting your internal language from "I fear the worst" to "I'll hope for the best" is a therapeutic response to the fallacy of ____________.

catastrophic expectations

The fallacy of _______________ can set in motion a self-fulfilling prophecy.

catastrophic expectations

In the ____________ stage, partners reduce the scope of their contact with each other.

circumscribing

Reappraisal is a type of ____________.

cognitive interpretation

Your partner is a gourmet chef, while you would rather wash the dishes than shop for and cook a meal. As a couple, you work closely together and benefit from ____________.

complementarity

Differences strengthen a relationship when they are ____________.

complementary

The primary goals of ____________ feedback are to judge the speaker's message and provide guidance.

directive

Akira arrived at the office in a foul mood, but after spending his morning in teamwork with a group of upbeat colleagues, he cheered up considerably due to ____________.

emotional contagion

Restricting emotional expression is an important part of ____________.

emotional labor

On a personal level, ____________ has been shown to reduce emotional distress and aggression as well as improve cardiovascular functioning.

forgiving

Courtney responded to Adam's story about getting into a fight by asking, "What did you say after it was over?" This type of questioning response is used to _______________.

gather more facts and details

"It doesn't matter how hard I work. My boss expects too much from me and will never promote me. I should just accept it." This statement is associated most closely with the fallacy of ____________.

helplessness

Recommendations about where to stay and what to see on vacation, as well as tips for taking a first extended trip with your new partner, are examples of ____________ support.

informational

The opening stage for romantic relationships, friendships, and business partnerships is ____________.

initiating

Jessica is a poor student and tunes out whenever her friends discuss their good grades. Jessica is a(n) ____________.

insulated listener

"Pleased" is a word that suggests a different degree of emotional ____________ than "thrilled."

intensity

Most scholars consider ____________ a "basic" emotion.

joy

"I can never think of anything intelligent to say when the professor calls on me in class." This statement is associated most closely with the fallacy of ____________.

overgeneralization

Offering an example of what you think the speaker is talking about and reflecting the underlying theme of the speaker's remarks are types of ____________ statements.

paraphrasing

You are more likely to develop a friendship with someone in one of your classes or someone who lives next door due to ____________.

proximity

Looking out from the podium at a sea of blank faces, Lily fears her topic is of no interest to anyone. Then she tells herself not to despair because once she starts speaking she will soon captivate her audience with her presentation on fly fishing. This is an example of ____________.

reappraisal

Monitoring physiological changes, nonverbal behaviors, thoughts, and verbal messages are all ways of helping you ____________.

recognize your feelings

A crazy ex, a flaky friend, a jealous personality, and an inability to commit are examples of ____________.

relational baggage

Couples who engage in ____________ together report happier and longer relationships.

relational work

Reappraising an event takes place through a form of intrapersonal communication called ____________.

self-talk

According to one particular thesis, perhaps the strongest determinant of relationship formation is ____________.

similarity

Despite it being commonplace to experience several emotions at the same time, we often communicate only one feeling--usually, ____________.

the most negative one

To say you are "annoyed" when you are actually "furious" is an instance of ____________.

understatement