Tully's Server Certification Test Amherst

List and describe frill pick colors, what they represent?

Any pick represents cajun or buffalo. Wings: yellow is mild, green is medium and blue is hot.

Rum Brand Name/Drink

Bacardi, Malibu, Frosty Glacier Freeze

Where is employee parking?

Back row along Raymour and Flanagan parking lot

General Manager

Chad Fout

Ultimate Grilled Cheese

Cheddar, white and yellow american on white bread. Served w/ pickle.

Homemade Cheesecake

Cheesecake topped with either strawberries, cherries, hot fudge, or cookies & cream crumbs.

Chicken Broccoli Alfredo

Chicken and broccoli with fettuccini alfredo. Served with a side salad, parsley, spoon & garlic bread.

Ranch Chicken Sandwich

Chicken breast battered and lightly fried. Topped w/ American cheese, lettuce, tomato, bacon and ranch. Served with fries and a pickle.

Peanut Butter Pie

Chocolate crumb crust, creamy peanut butter, topped with semi-sweet chocolate and whipped cream.

Who must sign cash out slip before you leave?

Closing server to ensure all sidework/outwork is done, correctly. Bartender/busser must also sign to verify they had been tipped out.

Difference between lunch and dinner sequence?

Dessert/All Call are one step, get them in and out ASAP.

Who needs to know when cutting someone off? Why?

Everyone. Let a manager know when thinking of cutting off, ensure that everyone knows so that no more alcohol may be served to said person.

Crab Dip

Imitation crab with zing, served with tortilla chips. Parsley for garnish

Whiskey brand name/drink

Jack Daniels, Makers Mark, Jack Daniel's Old Fashioned

FOH Supervisors?

Jen Sholly, Tamara Malson

Bourbon brand name/drink

Jim Beam, Bullet Bourbon, Jim Beam Old Fashioned

Who are the owners?

John & Dave Giamartino

Vodka Brand Name/Drink

Titos's, Pinnacle, (Purple Freeze), Vodka Lemonade

What is the wellness we cook our burgers to and why?

NYS law states that we cannot cook burgers any less than 150 degrees. Steaks can be cooked to any temperature (rare).

Can a guest order a baked potato soup without bacon?

No

Kids Wednesday promotion?

One child per adult entree, they get weighed at the door. 2 cents/lb. Only for children 10 and under, 11-8pm. Drinks not included.

Premium Marg

Patron Silver Tequila, Cointreau and Sour Mix.

List all free refill beverages (14)

Pepsi, Diet, Mt. Dew, Kids Lemonade, Tonic, Club Soda, Dr. Pepper, Sierra Mist, Orange Crush, Iced Tea (Sweet/Unsweet), Coffee, Hot Tea

Proofing procedure

Proof all guests unless 40 or over. One ID for one drink. Guests may not purchase multiple drinks without proper identification for all persons present. Re-proof a guest when serving them for a first time.

Turkey Burger

1/2 lb ground turkey patty w/ lettuce and tomato. Served w/ fries and a pickle.

Gardenburger

1/4 lb meatless patty with grilled red onions, lettuce, tomato, mustard, ketchup and pickles. Served with fries and a pickle.

Address/Phone # of Tullys

1459 NF Blvd, Amherst NY 716-446-0007

Fried Haddock Dinner

2 breaded fish fillets w/ choice of potato. Lg slaw, lg tartar, lemon.

Cajun Pork Chops

2 pork chops seasoned cajun style, grilled. Topped w/ sauteed onions and mushrooms. Choice of potato. Coleslaw o/s.

Glassware/Drink for each (8)

23oz- lemonade, tall beer, signature drinks. Pint- beers, juice, milk Martini-martinis, cosmos Fountain soda-frozen drinks 10oz- IBC, Crush, mixers Shot Glass-shots Wine glass- wine, spritzers Irish Coffee Glass- hot alcohol drinks

Calling in sick policy?

4 hours before shift, if opening shift, must be the night before

Balsamic Chicken Salad

8oz of romaine lettuce, tossed w/ dijon balsamic vinigarette and tomato bruschetta. Topped w/ roasted peppers, olives, romano, scallions and grilled chicken. Served with garlic bread.

BBQ Chicken Salad

8oz romaine + iceberg lettuce, tossed w/ ranch, black beans, corn, jack cheddar cheese. Topped with scallions, cilantro, diced tomatoes, tortilla chips, BBQ chicken. Topped w/ Garlic Bread.

Chicken Caesar Salad

8oz romaine lettuce tossed in caesar dressing. Topped with grilled chicken and homemade croutons. Garlic Bread o/s

Classic Burger

9 oz burger patty, lettuce, tomato, special sauce, ketchup, sliced onion, pickles and american cheese. Served w/ fries and a pickle.

Tender Salad

9 oz of romaine + iceberg lettuce. 3 cucumber slices, 3 broccoli, 3 pepper slices, 2 oz black olives, 2 oz tomatoes, 2 oz jack cheddar cheese. 4 tenders cut up and placed on top. Choice of dressing O/S, Garlic bread.

Mushroom Burger

9oz burger patty w/ sauteed mushrooms + swiss cheese. Served w/ fries and a pickle.

Firehouse Burger

9oz burger patty, pepper jack cheese, jalapeños, cajun mayo, lettuce, tomato, salsa. Served with fries and a pickle.

What is your primary objective while at Tully's?

Deliver exemplary service, indulge guest 100% of the time, great food and beverage, cleanliness and appearance.

Describe margarita service

Bartender shakes 15 times, server delivers it to table, shakes 5 more times then pours into the glass. Removes top to the shaker and brings back to the bar.

What cannot be excluded from the Super Nachos?

Beef or beans separately.

Uniform policy?

Black khakis, black belt, socks, tully's shirt or red shirt, black clean apron, nametag.

Gin Brand Name/Drink

Bombay Sapphire, Tanqueray, Gin and Tonic

Who do you tip out? What %?

Busser- 1% if one busser, 1.5% if more than one Bar-3% beverage sales

Reuben

Corned beef, 1000 island dressing, sauerkraut and melted swiss on rye bread. Served with a pickle.

French Onion Soup

Croutons, melted swiss and mozzarella topped with parsley. Parsley, spoon.

Buff Tender Melt

Cut up Buffalo Tenders on top of hot fries. Smothered in nacho cheese sauce, tomatoes, scallions, and melted cheddar-jack cheese.

Cell phone policy?

Don't go on it. Ever.

Tex Mex Egg Rolls

Egg rolls filled with spicy chicken, cheese, onions, peppers, corn, black beans, served with tortilla chips. Lg Cajun Mayo, Lg Salsa

When is Happy Hour? What are the drink specials?

Food: Mon-Thurs 3:30-6 Drink: Mon-Fri 3-7 $1 off foxhorn wines $2.50 Tully's Light/Pilsner Pints $4 Tito's Ice Picks $3.25 Well Drinks $3.50 22 oz Tully's Light/Pilsner $5.95 Crown Royal $4.75 Craft Beer pints $4 Jim Beam/Honey, Captain Morgan, Pinnacle Vodka

Red Wines (4)

Foxhorn Cabernet Sauvignon Beringer Merlot The Naked Grape Pinot Noir Mondavi Scarlet Five Red Blend

White Wine (6)

Foxhorn Chardonnay Sutter Home Chardonnay Beringer Sauvignon Blanc Yellow Tail Riesling Folonari Pinot Grigio Barefoot Moscato

Blush Wine

Foxhorn White Zinfandel

What side choices are available Monday-Saturday before 4:30?

French fries, boiled potatoes, rice, potato salad, pasta salad, mixed veggies, corn and broccoli

Loaded Fries

Fries w/ melted jack cheddar cheese and bacon bits. Lg ranch

8 steps?

Greeting, Take Order, Ordering, Serve, All Call, Dessert Call/Pre-bus, Last Call, Bus Table

Seafood Combo

Hand breaded shrimp and lightly breaded haddock. Served w choice of potato, lg coleslaw, small cocktail, small tartar, lemon.

When/where do we offer special value appetizers?

Happy Hour: Monday-Thursday 3:30-6 Buff Tender Melt, Chix Cheese, Crab Dip, Mozz Sticks, Chips & Salsa Late Night: Sunday-Thursday 9pm Buff Tender Melt, Chix Cheese, Crab Dip, Mozz Sticks, Chips & Salsa, Veggie Quesadilla

Meatloaf Dinner

Homemade meatloaf (containing mushrooms) on top of mashed potatoes, topped with gravy. Parsley, lg coleslaw.

BOH Manager?

Kevin Kling

Hours of Operation

Kitchen: M-Thurs 11-11:30, bar 12 Fri/Sat: 11-12, bar 12:30 Sunday: 11:30-11, bar 11:30

Complaint procedure?

Listen to entire complaint, apologize, insist on bringing food back. Bring item to kitchen manager, Handwrite a check with table #. Floor mgr will bring out the remake and address the customer's complaint.

Late ticket times for lunch and dinner?

Lunch: 9 or more Dinner: 15 or more

Sides available after 4:30 and all day Sunday?

Mashed potatoes

Kool Aid (5)

Melon Liquor, amaretto, OJ, cranberry juice, lime wheel

Bottled/Canned Beers (20)

Mike's Hard Lemonade, Truly, Twisted Tea, White Claw, Bud Light Lime, Blue Moon, Budweiser, Bud Light, Coors Light, Corona, Labatt Blue, Labatt Blue Light, Mich Ultra, Miller Lite, Molson Canadian, Yuengling Light Lager, Heineken Light, Redbridge, O'Douls, Pabst Blue Ribbon

Box A

Military ID w/photo Out of State Driver's License Non-Driver ID w/photo ID Card issued by federal, state or local government agency

When must schedule requests be in?

Monday prior to the following work week.

Sparkling Wine

Rocar Sparkling

Area Supervisors?

Rocco Gerace, Chris Lavrey

Spinach Dip

Romano cheese, spinach and artichokes. Topped with jack cheddar cheese, tomatoes and scallions. Served w/ tortilla chips. Lg Salsa

Rum Runner(8)

Rum, banana liquor, blackberry brandy, sour mix, grenadine, gingerale, lime and orange wheel

List all draft beer (29)

Sam Adam Seasonal, Angry Orchard Hard Cider, Big Ditch Hayburner IPA, CBW That IPA, Coney Island Merman IPA, EVille Blueberry Wheat, Flying Bison Rusty Chain Amber Ale, Rohrbach Scotch Ale, Southern Tier IPA, Saranac Legacy IPA 2.0, Sloop Juice Bomb NE IPA, Fat Head Bumbleberry Honey Blueberry Ale, Sam Adam's Cherry Wheat, Shock Top, Yuengling, Magic Hat Easy Miles, Budweiser, Bud Light, Coors Light, Corona Light, Labatt Blue/Light, Mich Ultra, Stella Artois, Tully's Light/Pilsner/IPA, Guinness, Frankiskaner.

PB Choc Chip Cookie Monster

Same as reg cookie monster, topped with peanut butter sauce, choc sauce, and crushed reeses pieces.

Gold Mard

Sauza Gold Tequila, Cointreau, Grand Marnier, sour mix and fresh lime juice

Traditional Margarita

Sauza Gold Tequila, triple sec, and sour mix.

Strawberry Marg

Sauza Gold Tequila, triple sec, sour mix, strawberry puree

FOH Manager

Scott Gaska

Tender Dinner

Seven battered chicken tenders, french fries (or choice of side). Served w/ lg honey mustard, lg coleslaw.

When/Where are smoke breaks allowed?

Side of building, not between hours of 12-2, 5-9

Cheesesteak

Sliced sirloin toped w/ grilled onion, pepper, mushroom, melted pepperjack cheese. Served w/ fries and a pickle.

The Tully

Sliced turkey and ham, grilled, topped with melted white american, bacon, lettuce and tomato. Served w/ fries and a pickle.

Signs of intoxicated person?

Slurred speech, mood change, bloodshot eyes, heavy eyelids, hostility, rapid consumption of drinks, staggering, drinking alone etc.

Non-refill drinks (8)

Smoothies (wildberry/strawberry), Gatorade (blue and purple), Shakes (vanilla, strawberry, chocolate, oreo), Juices (apple, orange, pineapple, cranberry, tomato), IBC Rootbeer, Saratoga Springs, Lemonades (plain, strawberry, cherry, blue raz, pomegranate), milk/choc milk.

Super Nachos

Spicy beef, mixed with refried beans, jack cheddar, nacho cheese, olives, jalapeños lettuce, pico, scallions. Large Salsa, Large Sour Cream

Jalapeno Marg

Tanteo Jalapeño Tequila, triple sec and sour mix

What are swords used for?

To signify that something is a "special" order.

Deli Tuna Melt

Tuna grilled with melted cheddar and sliced tomatoes. Served with a pickle.

How many times do you stamp a check?

Twice. 1.) when the kitchen has completed the order 2.) when the order leaves the kitchen, see how long the check was sitting in the window.

Club Burger

Two 1/4 patties, bacon, american cheese, special sauce, ketchup, diced onions and pickles. Served w/ fries and a pickle.

Choc Chip Cookie Monster

Two warm cookies, topped with hot fudge, whipped cream, and two scoops of ice cream.

Other Managers?

Tyler Erbes, Vicki Visingard

Box B

Valid major credit card w/signature College ID Card w/photo Social Security Card Birth Certificate

Hot fudge sundae

Vanilla ice cream, drizzled w hot fudge, whipped cream and a cherry.

Breaking procedure?

With mgr permission, not between 11-2, 5-9. No more than 2 tables, section clean and running sidework done. Checks will be transferred to server who has been introduced prior to the break.

Chicken Quesadilla

Veggie quesadilla + chicken. Flour tortilla w/ cheese, tomatoes, jalapeños, black olives, scallions. Southwest Set: Lettuce, pico, sour cream.

Bloody Tully (6)

Vodka, Bloody Mary Mix, Redhot, Worcestershire, celery stalk, olive

Alabama Slammer (5)

Vodka, Southern Comfort, OJ, Grenadine, orange wheel

Cape Cod Cooler(4)

Vodka, cranberry juice, sprite, lime wheel

Orange Whip(3)

Vodka, peach schnapps, orange juice