Unit 2: Quiz

Organizational structure does not have an effect on the success or failure when implementing information systems. True or False

False

The amount of organizational oversight is not dependent on the centralized or decentralized nature of the global business type. True or False

False

Community A) Internal B) External

B) External

A storage device consists of all the components that work together to process data into useful information. True or false

false *An information system is a system that accepts input data and processes it into information as output.

What strategic role has emerged as critical in recent years in large organizations due to cyber attacks? A) Chief Security Officer B) Chief Database Officer C) Chief Legal Officer D) Knowledge of information technology

A) Chief Security Officer *Due to customer data privacy, complexity in network protection, and concerns with hacking, has made this role more prevalent in large organizations.

Which field continues to grow due to privacy threats and will be one of the most relevant in an Internet-based technology? A) Cyber security B) Web design C) Software engineering

A) Cyber security *Cyber security is a "must" activity to protect user information and corporate data.

If a customer of a distributor returned a product and was allowed to exchange it for a similar product of the same size and value, the information systems of which functions would be impacted by the exchange? A) Finance and accounting B) Human resources C) Sales and marketing D) Production and operations

A) Finance and accounting C) Sales and marketing D) Production and operations *A finance and accounting information system is a system for tracking accounting and financial activity. A sales and marketing information system analyzes and assesses marketing and sales information, gathered continuously from sources inside and outside of an organization. Production and operations is responsible for producing the firm's goods and services.

The European Union Data Protection Directive (1998) restricts the transfer of personal information from participating nations into other nations that do not maintain the same information privacy standards. Which industry would be the most affected by this law? A) Financial services B) Mining C) Automotive manufacturing

A) Financial services

-Select- is/are making technology and information more difficult to manage because the barriers of language and geography have been broken down. A) Globalization B) Information systems C) Information technology management D) Cultural issues

A) Globalization

-Select- consists of all of the activities required for an organization to introduce a new information system. A) Implementation B) Information management

A) Implementation

Joe and Mary work for a tax preparation company that is implementing new computer technology. What is a likely impact of this new technology to their jobs? A) Improved processes B) Reduced stress C) More job security

A) Improved processes *IT helps improve processes by helping to identify, analyze, and improve upon existing business practices within an organization.

Which of the following involves employees from various business functions in an organization who share their information with others within the organization? A) Information management B) Information technology management C) Information systems management

A) Information management

-Select- is concerned with the management of resources that facilitates access to information. A) Information technology management B) Information management C) Information systems management

A) Information technology management

Employees A) Internal B) External

A) Internal

Managers A) Internal B) External

A) Internal

Owners A) Internal B) External

A) Internal

The origin of global markets was -Select-. A) spice and goods trading on the Silk route B) production in the 19th and 20th centuries C) expansion of domestic and multinational manufacturing

A) spice and goods trading on the Silk route *It's a given that our markets today, and for the last few thousand years, are global, beginning with the spice and goods trading on the Silk route.

Palm Beach Real Estate Company created a mobile application to allow prospective clients to view information about beachfront properties from their smartphone. No other local real estate agents currently offer such technology. This mobile app is an example of a(n) -Select-. A) strategic information system B) executive information system C) decision support system

A) strategic information system *A strategic information system is one that is created to meet a specific business objective and to provide a competitive advantage. This mobile app is providing the real estate company with a competitive advantage.

You are working on a project with a colleague in Los Angeles and you have a technical question. You see that your colleague is currently logged into the company's instant messaging system, so you send her a message. She replies within one minute with the needed information. This is an example of ______________ communication. A) synchronous B) asynchronous

A) synchronous

One of the trends that is influencing the globalization of business is the increased role played by ________. A) technology B) outsourcing C) offshoring

A) technology

What is the best definition of a project? A) A planning activity B) A set of tasks with a clear objective and an ultimate deliverable C) A set of tasks that have no deadline and a constantly changing objective

B) A set of tasks with a clear objective and an ultimate deliverable

Mary has dinner plans with friends after work. Due to heavy traffic, she realizes she will not be able to get to the restaurant at 6 p.m. as planned. She texts her friends and moves the dinner to 7 p.m. A) Acceptance B) Avoidance C) Sharing D) Reduction E) Transference

B) Avoidance

What best describes the role of a Systems Analyst? A) A systems analyst is responsible for a project completion on time and budget. B) A systems analyst is responsible for the efficiency of corporate IT systems. C) A systems analyst is responsible for recommending information technology to meet organizational needs.

C) A systems analyst is responsible for recommending information technology to meet organizational needs. *A systems analyst evaluates business needs and information technology capabilities.

Which of the following is one approach to selecting a strategic project? A) Allow customers to choose the project. B) Let IT staff select the project. C) Let the project manager choose the project. D) Choose projects based on company goals and return on investment.

D) Choose projects based on company goals and return on investment.

Which of the following is NOT an organizational feature that managers should consider when building and using information systems? A) Environment B) Politics C) Structure D) Incentives

D) Incentives

Faster communication is an advantage provided by information management. True or False

False

The goal of project management is to achieve targets without any specific guidelines. True or False

False

A virtual company provides only virtual services. True or False

False *A virtual company may offer virtual services, but that alone does not make a company a "virtual company." Many companies now offer virtual services in addition to their brick-and-mortar stores and physical services. A virtual company is not limited by physical location or geography due to the use information technology to extend their services globally.

Although information technology has increased the speed and number of processes that can be completed, it poses no risk to any employee's job because there is more IT to manage. True or False

False *Because information technology has increased the speed and number of processes that can be completed, some employees may worry that they could be replaced by a computer. Managing information technology advances can be challenging for the employer because of employee resistance to change and the possibility of job loss.

Cost effectiveness, globalization, and process improvement are negative impacts of information technology. True or False

False *Cost effectiveness, globalization, and process improvement are positive impacts of information technology.

Despite the dominant market position your company has achieved through the new core competency, the failure to integrate the information technology of the separate companies did not produce synergy for the larger entity. True or False

False *Despite the dominant market position your company achieved through the new core competency, the failure to integrate the information technology of the separate companies resulted in limited synergy for the larger entity. Core competency is the combination of multiple resources and skills that distinguish a firm in the marketplace.

A business benefit of enterprise resource planning (ERP) systems is ease of use. True or False

False *ERP systems are very complex, and many companies have difficulty adjusting to the system.

Hardware, software, data, and networks make up information systems. True or False

False *Hardware, software, data, and networks make up information technology--not information systems. People, processes, machines, and information technology make up information systems.

Two disadvantages of information technology management are time and cost. True or False

False *Information technology can do things faster and more accurately than people can; in the long run, with good IT management, businesses are able to save time and money.

The terms information technology and information systems have the same definition and can be used interchangeably. True or False

False *Information technology is a subset of information systems; they are not the same thing.

Knowledge management is the process of sharing knowledge among people for the benefit of the business and is built on the founding principle that employees and technology will only share knowledge across business units when required to do so. True or False

False *Knowledge management is the efficient handling of information and resources within an organization, or the distribution of knowledge through a business. Knowledge is familiarity, awareness, or understanding gained through experience or study.

Data are more secure when they are stored in the cloud. True or False

False *One of the biggest challenges of information technology management is cloud technology and the ability to protect the data from security threats.

Two types of business strategies include growth and product competition. True or False

False *Two types of business strategies include growth and product differentiation.

An information technology manager should seek to standardize software and hardware when developing a global information system for an organization. True or False

True

Companies, such as 24x7 help desk operations, use centralized information systems, in which work occurs on projects until such time as the work might be handed off to the next division or location as their day ended. When a client calls or continues a help desk call, the next group can pick up the call without any break in the work flow. True or False

True

Database administrators have many duties and responsibilities in an organization. Knowing the hardware requirements to run an efficient database, installing the software, backup and recover, security, capacity planning, performance monitoring, and troubleshooting are among a few of their tasks. Of all those listed, ensuring data integrity is the number one responsibility of a database administrator. True or False

True

Offshoring of some information management functions is made possible by advancements in IT, enabling the firm to focus management strategies and resources on core competencies. True or False

True

One management solution for addressing the challenges posed by implementing a global information system is to outsource the project to an offshore company that has global information system development expertise. True or False

True

The decision to outsource or go offshore with a project is based on a lack of core competencies inside the business or where there is financial savings in labor cost. True or False

True

A web developer is responsible for designing and coding the website to allow users to engage and navigate website information and services. True or False

True *A web developer focuses on all aspects of the website design.

The ability to build a responsive IT infrastructure is one of the key issues facing information systems management. True or False

True *Building a responsive IT infrastructure is one of the key issues facing information systems management.

The political climate in a country can have an impact on globalization. True or False

True *Globalization can be defined as the integration of international economies, and it does benefit from general political stability around the globe.

One positive impact of information technology is the increasing number of jobs that are becoming available for the disabled. True or False

True *Information technology is having a positive impact on the availability of jobs for the disabled because it easier for disabled employees to take advantage of opportunities such as telecommuting, online shopping and banking, entertainment, relationships, and e-learning.

Organizations gain many benefits from knowledge management systems, but one of the most important benefits is that the systems make best practices available for employees at any time so they can learn the most effective and efficient ways of doing things. True or False

True *Knowledge management systems are most effective when best practices are maintained and readily available to employees and managers whenever needed. This will help improve the organization's overall performance.

Information technology has increased the speed and volume of information that can be communicated within and between businesses, and managing this information has become very challenging. True or False

True *Technology and communications development have partnered hand in hand for centuries, and as technology evolves, communication techniques advance to new levels.

One of the possible ethical or societal issues that arise from the increasing globalization of technology is violating legal statutes. True or false

True *Technology moves more quickly than the law. With the increasing globalization of technology comes the increasing influence of global corporations and possible ethical or societal issues, including the violation of legal statutes.

Major threats to information systems facilities vary by region and can include floods, hurricanes, terrorism, power outages, and earthquakes. True or False

True *The type of threat will vary by region and can include any of the following: floods, hurricanes, terrorism, power outages, and earthquakes.

Businesses invest in information systems for a number of reasons, including to achieve operational excellence, develop new products and services, improve decision making, and promote competitive advantage. True or False

True *These are some of the major reasons why firms invest in information technology: achieve operational excellence, develop new products and services, attain customer intimacy and service, improve decision making, promote competitive advantage, ensure long-term survival, and develop strong relationships with suppliers.

Web Developers will continue to be in high demand because the internet will continue to transform the way society and business interact and operate in the 21st Century. True or False

True *Web developers are critical to the growth of the internet and will continue to be in high demand for designing and maintaining websites.

One of the challenges in today's IT advances is the development of varying screen display sizes for computer monitors, tablets, smartphones, and PDAs. True or False

True *Web programmers are consistently being challenged by the numerous changes in screen sizes, and how to appropriately handle this change in their coding and development.

The benefit of having multiple locations working on the same development project is that work does not need to stop when the workday ends. True or False

True *With multiple locations working on the same development project, in many different locations and time zones, the work does not need to stop when the workday ends.

A system where businesses work together to create a product or service for a customer is called a supply chain management system. True or False

True *A supply chain management system is one in which businesses are interconnected and work together to create a product or service for the customer.

Differences in language, culture, and technology do not present a challenge for a company implementing a global information system. True or False

False

This database would contain information about contacts, clients, contracts, and sales leads: -1-. This system provides communication between the various systems that are integral to the business, allowing standardization of business procedures across all business units: -2-. This system connects customers and suppliers with the company, allowing for the planning, execution, design, monitoring, and control of activities: -3-. A) CRM B) ERP C) SCM

1. A) CRM *CRM is a system for managing a company's interactions with current and future customers. This system uses technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. 2. B) ERP *ERP is business management software that a company can use to collect, store, manage, and interpret data from business activities. It provides an integrated view of core business processes using a suite of integrated applications and helps businesses integrate and manage the important parts of its business. ERP systems help automate office functions and improve company performance. 3. C) SCM *SCM is the management of the flow of goods from business to customer, which includes the movement and storage of raw materials, inventory, and finished products from origin to consumption. This system helps manage all the activities that must take place to get products to customers correctly by managing supply chain activities: purchasing, producing, storing, distributing, and selling.

Most technology companies have a Hint, displayed below -1- to manage their technology development. A -2- oversees information systems matters in companies that specialize in information technology or that rely on it for supporting their infrastructure. A) chief technology officer B) chief information officer

1. A) chief technology officer 2. B) chief information officer

Global information systems facilitate global business strategies by connecting and providing multiple modes of -1- communication such as teleconferencing and instant messaging, and -2- communication, such as email and overnight mail. A) synchronous B) asynchronous

1. A) synchronous 2. B) asynchronous

Joe has a beautiful home on a golf course. He has done nothing to protect his home from poorly hit golf balls. A) Acceptance B) Avoidance C) Sharing D) Reduction E) Transference

A) Acceptance

In a project, which of the following best describes risk management? A) Assessing and acknowledging unknown factors B) Reducing tasks and increasing timelines C) Assessing staff and evaluating offshoring options

A) Assessing and acknowledging unknown factors

This person, in partnership with the Board, is responsible for the success of Fred's Foundation, Inc. Together, the Board and this person assure Fred's Foundation's relevance to the community and determine the company's mission and vision statement. This person provides direction and enables the Board to to carry out its governance functions. Which of the following job titles best fits this description? A) CEO B) CFO C) COO D) CIO

A) CEO

Which of the following companies has created a network-based strategy with other businesses? A) Chic Computers is a business that sells laptops and tablets. The business works with various laptop and tablet manufacturers and also multiple cell phone carriers to offer a few products from each manufacturer and carrier. The result for consumers is that they can go to one store and learn about the laptop and tablet options available from multiple companies, including pricing. B) Happy Hair is a hair salon catering to young teenagers. The business works hard to keep up with the current trends that teenagers are following for their hair styles, such as current TV shows and pop musicians. The business has been so successful that the owner is considering opening a new location.

A) Chic Computers is a business that sells laptops and tablets. The business works with various laptop and tablet manufacturers and also multiple cell phone carriers to offer a few products from each manufacturer and carrier. The result for consumers is that they can go to one store and learn about the laptop and tablet options available from multiple companies, including pricing. *Chic Computers has created a network-based strategy with each of the laptop and tablet manufacturers and cell phone carriers.

What strategic role has emerged as critical in recent years in large organizations due to cyber attacks? A) Chief Security Officer B) Chief Technology Officer C) Chief Database Officer D) Chief Legal Officer

A) Chief Security Officer

Assume you are leading a team of project managers and conducting training for your group. Your objective for the day is to identify reasons that projects fail, with the ultimate goal of having each of your project managers assess their projects for potential risks. Identify reasons that projects fail from the list below. (Choose all that apply.) A) Lack of stakeholder engagement during planning and implementation. B) Too much or too little planning and evaluation prior to project launch. C) Stakeholders not supporting project manager through project milestones.

A) Lack of stakeholder engagement during planning and implementation. B) Too much or too little planning and evaluation prior to project launch. C) Stakeholders not supporting project manager through project milestones.

Choose the two essentials for successful project management. A) Managing people B) Managing communications C) Managing information systems

A) Managing people B) Managing communications

Which of the following is not a responsibility of a CIO? A) Merger and acquisition strategy B) Strategic alignment of IT with business objectives C) Ensuring information systems availability, reliability, and effectiveness D) Knowledge of information technology

A) Merger and acquisition strategy

In which type of organization would information system development appear to follow the sun, with development occurring on projects until such time as the work might be handed off to the next division or location as their day ended? A) Multinational B) Exporting

A) Multinational

*Select- is and will continue to be a highly paid and a high demand IT career. A) Network specialist B) Helpdesk specialist C) Project coordinator

A) Network specialist *Information systems rely on a network platform; therefore, there is always a need for network specialist to keep networks operating 24/7.

-Select- is the strategy of having tasks performed by companies in other countries using information technology advancements such as the Internet and cloud computing. A) Offshoring B) outsourcing C) Insourcing

A) Offshoring

Which function is not performed by an IT professional? A) Online marketing B) Database design C) Software development

A) Online marketing

Why is it a challenge for businesses to invest in strategic information technology projects? A) Organizations have difficulty defining business objectives. B) Organizations do not have the necessary financial means. C) Organizations have difficulty finding good project managers.

A) Organizations have difficulty defining business objectives. *On any given planning session, there are many projects and options, and the difficulty for organizations is defining the business objective, aligning it with IT solutions and deciding how they are going to overcome challenges.

Which of the following best describes project management principles? A) Project management is the application of planning, organization, time management, leadership, communication, and problem solving skills to accomplish an objective and deliverable on time and on budget. B) Project management is the application of strategic thinking and information to reach a business decision. C) Project management is the application of offshore resources to accomplish an objective and deliverable on time and on budget.

A) Project management is the application of planning, organization, time management, leadership, communication, and problem solving skills to accomplish an objective and deliverable on time and on budget.

A database administrator is responsible for which functions? A) Testing B) Database design C) Security and access

A) Testing B) Database design C) Security and access *Database administrators focus on security and access requirements, design databases, and perform database testing to ensure performance.

Cultural difference can have an impact on the successful implementation of a global business strategy, which includes in part offshoring and/or outsourcing. Which of the following elements of cultural differences can play a role in the successful implementation of the global business strategy? A) Workforce motivation B) Language barriers C) Perceived lack of talent D) Cultural Norms

A) Workforce motivation B) Language barriers C) Perceived lack of talent D) Cultural Norms

The highest level executives in senior management usually have titles beginning with Hint, displayed below -Select- and are part of a "C-suite." A) chief B) president C) manager

A) chief *These executives are generally a team of individuals at the highest level in an organization. The first letter in these titles is C, which indicates "chief."

A payroll spreadsheet is an example of -Select-. A) information B) process C) data D) information system

A) information

The focus of a database administrator is with -Select-. A) information management B) information technology management

A) information management

Keith works at a software company and is in charge of the computer server room. He is also in charge of keeping track of which employees have certain computers and monitors and other various technology associated with their roles. Keith plays a key role in the -Select- function of his company. A) information technology management B) information management C) information systems management

A) information technology management

One key role of a system administrator is to _____________. A) maintain computer systems B) select a database vendor C) design networks

A) maintain computer systems *A key role of a system administrator is to maintain and update computer systems.

There are many variables to good project management. Having the right -Select- is the most important variable to make a project successful. A) people B) process C) scope

A) people

One of the steps in developing an IT plan is to -Select-, in which an inventory of information systems assets is performed. A) perform a portfolio analysis B) include user participation during implementation

A) perform a portfolio analysis

One benefit of a supply chain management system is to -Select- of the company. A) plan daily operations B) outsource technical functions C) automate office functions

A) plan daily operations *Although most people know supply chain management as the systems used to manage the flow of products or information into consumer's hands, it also helps with planning daily operations, improving sales forecasting, predicting transportation requirements, building partnerships, and improving business strategies.

ABC Nonprofit is seeking to dramatically accelerate growth. The board and executive director are looking for a mission-focused, seasoned, strategic, and process-minded leader with experience leading an executive management team and developing a performance culture among a group of diverse individuals. This person must be a leader who is able to help others at ABC deliver measurable, cost-effective results that make the company's vision a reality. This person will have the skills, sensitivity, and personal confidence to tap into the power that each employee brings to ABC's mission. Which of the following job titles best fits this description? A) CEO B) COO C) CIO D) CFO

B) COO

Which is not a function of a database administrator? A) Develop database strategy. B) Develop firewall strategy to protect data. C) Ensure database performance.

B) Develop firewall strategy to protect data.

A digital dashboard displays charts and graphs with up-to-the-minute performance indicators on sales, profit, expenses and inventory. This is an example of a(n) ___________________________. A) MIS B) EIS C) DSS D) TPS

B) EIS *A digital dashboard is an example of an executive information system (EIS). These systems incorporate summarized information with external factors to forecast and analyze trends for top level executives.

Joe's Tire Store has been in business for 20 years. Last month, a new warehouse store opened a mile away. The warehouse store is able to sell tires at a bigger discount, and this is very concerning to Joe. Businesses must operate in the midst of many pressures. Which of the following pressures represent Joe's current dilemma? A) Technological pressure B) Economic pressure C) Cultural pressure D) Political pressure

B) Economic pressure *Competitors can create economic pressure. Joe must plan ahead for changing customers and competitors. IT can enable automation and enable faster response to market needs.

Customers A) Internal B) External

B) External

Government A) Internal B) External

B) External

Supplier A) Internal B) External

B) External

-Select- is the meaningful organization of data. A) Knowledge B) Information

B) Information *Information is the meaningful organization of data so that statements can be made about them. Knowledge is the practical application of that information.

Why has information technology become critical to the success of business enterprise in the last 20 years? A) Information technology increases management layers for better decision making. B) Information technology has automated business operations and changed the economics of information. C) Information technology creates more data and information for decision making.

B) Information technology has automated business operations and changed the economics of information.

Information technology leaders must take into consideration many factors when determining what, if anything, to outsource or offshore in their technology process or services. What are some of the factors to consider when deciding if a product, service, or element of technology should be outsourced? A) Working remotely B) Language barriers C) Cultural incompatibility D) Perceived lack of talent

B) Language barriers C) Cultural incompatibility D) Perceived lack of talent

Open standards is a hot new career field as it relates to networking and/or servers. What technologies might you be an expert in that would fit the criteria of open standards with a web development and/or server emphasis? A) Windows 10 B) Linux OS C) Java

B) Linux OS C) Java *Java is an open standard computer language, and Linux is an open standard operating system.

Business managers often review the financial costs of a decision as a normal part of the planning and execution process when determining what to outsource in information technology. However, less frequently identified are the cultural costs or benefits related to the offshore outsourcing strategy. Which of the following are elements of the cultural cost? A) Working remotely B) Perceived lack of talent C) Cultural incompatibility D) Language barriers

B) Perceived lack of talent C) Cultural incompatibility D) Language barriers

Which organizational behavior leads to information system implementation failures? A) Increased management layers B) Resistance to change C) Increased bureaucracy D) Alignment of IT and business goals

B) Resistance to change

Which of the following describes information management? A) The acquiring and managing of information systems within an organization B) The acquiring and managing of information within an organization and the sharing of that information with its stakeholders C) The acquiring and managing of technology resources within an organization

B) The acquiring and managing of information within an organization and the sharing of that information with its stakeholders

What is information technology management? A) The acquiring and managing of information systems within an organization B) The acquiring and managing of technology resources within an organization C) The acquiring and managing of information within an organization and the sharing of that information with its stakeholders

B) The acquiring and managing of technology resources within an organization

Frank works for a small landscaping company. He is trying to convince the owner to invest in information technology. Which of the following justifications should he use when he approaches his boss? A) The owner will immediately begin saving money. B) The owner can have better communications with customers. C) The owner can better protect the privacy of his customer data.

B) The owner can have better communications with customers. *Information technology improves business communication with customers and suppliers. Improved communication improves a company's competitive advantage.

Which one of Michael Porter's five competitive forces does this describe: Switching from one product or service to another similar product or service with little cost. A) Threat of new entrants B) Threat of substitutes C) Bargaining power of suppliers

B) Threat of substitutes *If switching to a similar product or service costs little or nothing for the buyer, the threat of a competitor's substitute is great.

If Apple Computer and Mitsubishi-Hitachi began a global joint venture, where would the information system development likely take place? A) at one location at a time until part of the project is complete and then passed to the next location B) at multiple locations and then handed off to the next division or location as the day ended C) at one or the other location, not both

B) at multiple locations and then handed off to the next division or location as the day ended *With multi-national, transnational, and even joint ventures, information system development often appears to follow the sun, with development occurring on projects until such time as the work might be handed off to the next division or location as their day ended.

Two factors that have contributed to the globalization of business are the availability of inexpensive communication and improved transportation. These factors have also contributed to the creation of a common global -Select-. A) information system B) culture C) software

B) culture

Third-party access to patient information is a(n) -Select-. A) advantage B) disadvantage

B) disadvantage

Carrie works for a software company and is in charge of communicating with the clients about their business needs pertaining to their software. Carrie helps her clients identify and describe their business needs in such a way that the software development team can take that information and turn it into a useful piece of the software system. Carrie plays an important role in the -Select- function of her company. A) information technology management B) information management C) Information systems management

B) information management

A restaurant relied on an old manual ordering and accounting system. The restaurant owner decided to purchase a point-of-sale (POS) system to save time and money. This scenario is an example of an advantage of -Select-. A) information management B) information technology management C) information system

B) information technology management

The shipping clerks at ABC Logistics complained to their supervisor that they experienced delays in uploading shipping and tracking information at certain times of the day. The network provider was contacted, who advised management at ABC that a faster fiber-optic connection was now available at a discounted rate. This type of network connectivity would greatly improve Internet speed. This is an example of -Select-. A) information management B) information technology management

B) information technology management *Information technology management is managing the hardware, software, data, networks and people that an organization needs to achieve business objectives.

An integral component of planning and organizing IT systems for businesses includes which of the following? A) Avoiding consultations with outside vendors and customers B) Relying exclusively on expert IT consultants to evaluate all facets of the business operation C) Blending the attributes of different IT system designs to meet the unique user needs of the business D) Duplicating IT systems models of competitive businesses in order to minimize start-up and development costs

C) Blending the attributes of different IT system designs to meet the unique user needs of the business

The ___________ is in charge of the people who design, build, use, and manage information technology in the organization. A) CSO B) CFO C) CIO D) CTO E) CEO

C) CIO *The CIO focuses on the people and technology needed to run a company.

What are the two fastest growing trends in MIS that are impacting IT careers? A) Mainframes and legacy software B) Centralized database and closed standards C) Cloud computing and mobile platforms

C) Cloud computing and mobile platforms *Mobile platforms for consumer and business applications are driving the need to move data to the cloud.

A financial consultant can use a(n) ________ to help his/her clients select investment choices and make informed financial decisions. A) EIS B) TPS C) DSS D) MIS

C) DSS

Management information systems will require expertise in what type of distributed systems to connect users to information? A) Desktop support B) Virtual private networks (VPN) C) Database

C) Database *Databases are distributed, not centralized; therefore, there is a growing need for this expertise.

How is information technology impacting the health care industry? A) Information technology eliminates data entry errors. B) Records are maintained electronically and allow easy access to anyone who needs them. C) E-learning supports the health care demand by training workers more quickly.

C) E-learning supports the health care demand by training workers more quickly. *E-learning is one of the latest growing benefits to train and educate new health care professionals as well as current ones so they can advance in their careers and stay up to date with the many tools and systems involved in the medical field.

Which of the following is NOT an organizational feature that should be considered when consolidating an information system? A) Structures B) Environments C) Employees D) Cultures

C) Employees *Employees are not considered when consolidating information systems because employees may transfer or depart the organization, but the cultures, environments, and structures change less frequently.

-Select- involve utilizing computer technology to link various aspects of a business, including human resources, accounting, and inventory control. A) Enterprise systems B) Supply chain management (SCM) systems C) Enterprise resource planning (ERP) systems

C) Enterprise resource planning (ERP) systems *ERP systems involve utilizing computer technology to link various aspects of a business, including human resources, accounting, and inventory control.

Which is a well known tool in project management that illustrates project tasks against a timeline? A) Calendar B) Visio C) Gantt chart

C) Gantt chart *Gantt chart is a well know project management tool putting task interrelationships with schedule.

Which main business function is responsible for converting resources into goods or services as efficiently as possible? A) Sales and marketing B) Finance and accounting C) Production and operations D) Human resources

C) Production and operations *Production and operations are responsible for converting resources into goods or services as efficiently as possible.

The Lakeview Community Festival has included vendors to participate in this new community event. Each vendor will contribute money to participate in the festival. A) Acceptance B) Avoidance C) Sharing D) Reduction E) Transference

C) Sharing

Which factor does not influence the interaction between a business enterprise and its information system? A) Organization B) Culture C) Social networks D) Processes

C) Social networks

Which of the following best describes disruptive technology? A) Substitute products cost less but have more capabilities and replace established products. B) Substitute products are based on chaos and fuzzy logic. C) Substitute products cost less and have less capabilities, but eventually displace legacy, established products.

C) Substitute products cost less and have less capabilities, but eventually displace legacy, established products.

Customer relationship management (CRM) is a strategy that companies use to handle customer interactions. One business benefit of a CRM system is -Select-. A) better internal communication B) manage flow of goods C) automated reporting

C) automated reporting *There are many benefits to using a CRM system, including automated reporting. With this feature, businesses have access to a full range of reports on which products are selling and who is buying them; snags and productivity can be determined easily.

A -Select- is an activity for which a business is a marketplace leader. A) growth B) synergy C) core competency

C) core competency *A core competency is an activity for which a business is a marketplace leader.

The process of sharing knowledge across business units and among employees of a business is called a(n) -Select-. A) information management B) customer relationship management C) knowledge management

C) knowledge management The process of sharing knowledge across business units and among employees of a business is called knowledge management.

A project's risk of resistance to change can be managed through the use of formal controls, which includes all of the following except ______. A) user participation during implementation B) incentives for cooperation C) manager education and training

C) manager education and training

There is often considerable organizational -Select- when implementing new information systems. A) acceptance B) compliance C) resistance

C) resistance *Employees in an organization are often reluctant to change when it comes to implementing new information systems. It takes everyone out of their comfort zone and requires them to learn a lot of new information.

There is less demand for DVDs because of the creation and quick distribution on-demand video services, such as those supplied by Netflix and iTunes. In terms of Porter's five competitive forces, this is an example of -Select-. A) threat of new entrants B) intensity of competitive rivalry C) threat of substitute products or services

C) threat of substitute products or services *Netflix and on-demand movie services are a substitute for DVDs, and therefore could be categorized as a threat of substitute products or services.

If a student decides to switch classes because she wants a different teacher, this would be considered a -Select- to the college's information system and would involve interaction with its accounting or human resource systems. A) payment B) credit C) transaction

C) transaction *Even though no money may be exchanged, this simple transaction might impact student fees, faculty schedules, or classroom availability.

Assume you are an IT project manager dealing with competing priorities, stakeholders, and budgets. Many times, one or more stakeholders want to outsource a specific element of a project to save time, money, or both. From the project management perspective, how would you explain the difference between insourcing and outsourcing to non-technical team members? A) Insourcing is contracting development, while outsourcing is doing the project in another country. B) Insourcing is hiring employees, and outsourcing is laying off employees. C) Insourcing is the act of launching a project, while outsourcing is the act of ending a project. D) Insourcing is internal development, while outsourcing involves contracting out development.

D) Insourcing is internal development, while outsourcing involves contracting out development.

The IT department keeps the server room cool for the equipment. A) Acceptance B) Avoidance C) Sharing D) Reduction E) Transference

D) Reduction

A project manager is responsible for _________________. A) deciding who is a stakeholder B) choosing strategic projects C) developing organization goals D) communicating the project plan

D) communicating the project plan *A key responsibility of a project manager is good communication throughout the project phase.

What does offshore outsourcing mean? A) using contractors to staff projects B) using internal resources and contractors C) using internal and external resources to staff projects D) using resources that reside outside the country in another geographical region

D) using resources that reside outside the country in another geographical region

Bob recently purchased long-term disability insurance. A) Acceptance B) Avoidance C) Sharing D) Reduction E) Transference

E) Transference

A customer relationship management system provides a business with an opportunity to allow customers to know which products are currently available by displaying them on a website. True or False

False

A transaction processing system is created to meet a specific business goal and to provide a competitive advantage. True or False

False

A risk mitigation activity in project management is implementing a "lessons learned" process after each project. True or False

True

Modern forms of information technology include digital calculators, computer systems of many sizes and applications, and Morse code. True or false

false *Morse code is a more recent but still antiquated form of information technology.